TOP 10 LEADERSHIP

SKILLS

Interpersonal Skills

• Patience• Considerate• Flexibility• Creativity• Credibility

• Encouraging• Sense of Humor• Self Confidence• Assertiveness• Empathy

.

Communication Skills

• Listening

• Speaking/Clarifying

• Written

• Nonverbal– Kenesics, Oculesics, Haptics

.

Technical Skills

• Computer skills

• Formal Education

• On-job experience

.

Human Development Skills

• Coaching

• Constructive feedback

• Empowerment

• Trust

• Respect

• Motivation

.

Conceptual Skills

• The ability to think in abstract terms

• Critical thinking skills

• Knowledge of environment

.

Problem Solving Skills

• Conflict Resolution

• Adaptability

• Negotiation

• Developing Alternative Solutions

.

Development and Planning Skills

• Organizational goal setting

• Delegating

• Organizational job effectiveness skills

• Planning, scheduling

• Effectively Conducting Meetings

.

Relationship Building Skills

• Subordinates

• Peers/Teams

• Superiors

.

Effective Use of Power Skills

• Motivation

• Sources of powers which influence others– Expert Power– Referent Power– Legitimate Power– Reward Power– Coercive Power– Connection/Resource Power

.

Influence Skills (Tactics)

• Rational Persuasion• Inspirational Appeals• Consultation• Ingratiating• Personal Appeals• Exchange• Coalition tactics

• Pressure tactics• Legitimizing tactics

.

LeaderInterpersonal

Communication

Technical

Human Development

ConceptFollowersRelationship Building

Power

Influence

SituationProblem Solving

Development & Planning

Situational Leadership -Hersey & Blanchard

Telling, Selling, Participating, Delegating

The Contingency (Fieldler) Model

Task, Relationship

Normative Decision ModelVroom & Yetton

Input subordinates

House’s Path-Goal Theory

Supportive, Directive, Participative, Achievement Oriented

TOP 10 LEADERSHIP SKILLS 1. Interpersonal Skills

2. Communication Skills

3. Technical Skills

4. Human Development Skills

5. Conceptual Skills

6. Problem Solving Skills

7. Development and Planning Skills

8. Relationship Building Skills

9. Effective Use of Power Skills

10. Influence Skills (Tactics)

Top 10 Leadership Skills

THE J J J

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