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TOP MANAGERIAL COMPETENCIES

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Top managerial competencies

A high performance manager (HPM) is one who is effective and efficient in getting things done with and through others

Effectiveness – doing the right things – important element is

quality

Efficiency – ability to make the best use of available resources

– involves in minimising cost

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Competencies Mean1. Achievement orientation 4.74(1)2. Integrity / honesty 4.74(1)3. Problem solving & decision 4.66(3)

– making skills4. High self-esteem/self-confident 4.62(4)5. Inspiring 4.62(4)6. Conceptual skills 4.60(6)7. Proactively/initiative 4.59(7)8. Fostering teamwork 4.55(8)9. Planning & organizing skills 4.53(9)

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10. Developing others 4.51(10)

11. Good communication skills 4.50(11)12. Persistence 4.47(12)13. Getting along well with people 4.46(13)

& managing conflict constructively 14. Self-objectivity & lifelong learning 4.42(14)15. Managing time successfully 4.40(15)16. Self-control 4.38(16)17. Assertiveness 4.33(17)18. Networking 4.33(17)19. Creativity 4.20(19)20. Technical expertise/job-specific

4.19(20)expertise

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21. Tracking performance 4.19(20)

22. Flexibility 4.17(22)23. Managing quality

4.17(22)24. Thoroughness/attention to detail

3.94(24) 25. Computer literacy 3.77(25)

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Tetapi mengapa masih terdapat di tempat kerja orang yang:

– Tidak tahu apa nak buat– Waktu kerja – makan minum, sembang– Tiada minat untuk bekerja– Malas / mahu kerja senang– Tidak bertanggungjawab– Tidak cekap / melambatkan kerja– Tidak responsif– Kurang mahir– Tidak setia pada organisasi– Tidak rasa dipunyai– Buat tugas peribadi di tempat kerja

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Mengapa prestasi tinggi & rendah

Tinggi RendahBelum confirm Lepas confirmWaktu pagi Lepas lunchMood baik Mood tak baikSelepas dinasihati Terbiar sendiriHidup gembira KecewaBila bos suka Bila bos tak sukaAda kemahiran Tiada kemahiranGanjaran tinggi Ganjaran rendah Kerja senang Kerja susahKerja menarik Kerja tidak menarik Kerja mngembirakan Bosan

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Orang berprestasi rendah selalunya– Menangguh kerja– Rasa kerja itu beban– Gaji tidak wajar– Bos sebagai musuh– Tempat kerja itu neraka

Pekerja begini dipanggil pekerja tidak bermotivasi

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Figure 17.4: common sources and suggested causes of organizational stress

Common sources

Suggested Causes

Job mismatch

Job demands skills or abilities the employee does not possess (job incomplete).Job does not provide opportunity for the employee to fully utilize skills or abilities (underutilization)

Conflicting expectations

The formal organization’s concept of expected behavior contradicts the employee’s concept of expected behavior.The informal group’s concept of expected behavior contradicts the employee’s concept.The individual employee’s is affected by two (or more) strong influence.

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Role ambiguity

Employee is uncertain or unclear about how to perform the job.Employee is uncertain or unclear about what is expected on the job.Employee is uncertain or unclear about how the relationship between job performance and expected consequences (rewards, penalties, and so forth).

Role overload

Employee is incompetent at the jobEmployee is asked to do more than time permits (time pressure)

Fear / responsibility

Employee is afraid of performing poorly or failingEmployee feels pressure for high achievement

Alienation There is limited social interaction. Employee do not participate in decision making

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Working / conditions

The job environment is unpleasant; there is inadequate lighting or improper regulation of temperature and noise, for example.The requirements of the job may unnecessary produce pacing problems, social isolation, and so forth. The machine design and maintenance procedures create pressureThe job involves long or erratic work hours

Working relationship

Individual employees have problem relating to, and / or working with, superiors, peers, and / or subordinates.Employees have problems working in groups.

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The first step is reducing personal stress to determine if your life is reasonably balanced. The following behaviors are indications that your life may be out-of-balance:

– Hurrying everywhere walking, talking, driving faster

– Feeling depressed, apathetic or bore most of the time

– Chances in sleeping or eating patterns – Difficulty enjoying social activities– Emphasis on how much you get done, rather

than how well you do it– Inability to accept praise or affection, even when

you want it– More frequent accidents than usual.

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Recognizing the above sign in you life will let you now that you should search for ways of restoring balance. The following 5 step approach can help you regain your balance;

– Counter every “yes” with a “no”. If you add a new unscheduled activity to your day cancel another. If you decide to make an unscheduled stop at the grocery store, reschedule your plan to stop at the post office.

– Scheduled only 80 percent of your time. Leave some breathing space for unpredictable events; remember most things take longer than you think.

– Practice giving in. constantly making decisions places demands on you time and energy. Occasionally giving in and letting someone else make the decisions can take the pressure off

– Be realistic. Set realistic deadlines and workloads. Usually, no one expects a much of you as yourself.

– Focus on the 5 F’s. to find balance, focus on faith, family, finances, friends, and fitness. Examine each of these areas and balance your schedule each week by including activitiesin all 5 areas.