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TOP TEN THINGS LUXURY GUESTS ABSOLUTELY WANT! PART 2 By  – L. Aruna Dhir In Part One of the article we looked at the Top Five traits of a premium Luxury Hotel. As it is said, ‘God is in the small things.’ The same applies to fine att ributes that top level luxury travellers seek from the hotels they wish to frequent. Let’s look at the remaining five needs of a Luxe trave ller – 6. PRIVACY AND SECURITY Even in normal, run-of-the-mill hotels guests hate to get buzzed incessantly by housekeeping or the valet or Front desk. The constant interruptions, all in the name of good service, are more of a nuisance; impinging on guest privacy taking away majorly from the wo rk or R&R that the guest has checked into the premises for. But in the case of luxury hotels, the guests pay the top dollar actually for privacy and a sense of space and solitude. Both Paolo Sagina, the luxury hotelier (Hotel Director at Kalidria Thalassa Spa Resort & Alborea Luxury Lodge in Italy) and Mary Gostelow, the venerable luxury traveller (of Gostelow Report and girlahead.com fame), put a premium on “seclusion and privacy.” Susan Kurosawa, Travel Editor of The Australian says “there's a new austerity and sense of restraint among today’s high-end travellers. Luxury is now all about what isn't there, including too many fellow travellers.”

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