TQM - TEAMS AND TEAM WORK - FINAL YEAR ECE - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN

7/27/2019 TQM - TEAMS AND TEAM WORK - FINAL YEAR ECE - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN

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Dr.K.Baranidharan

Present by


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TOTAL

QUALITY

MANAGEMENTQM

217 August 2013


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TEAMS AND TEAM WORK

Presented by

Dr.K.Baranidharan


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TEAM: a group of people working

together to achieve common objectives

or goals.

TEAMWORK: cumulative actions of the

team during which each member of the

team subordinates his individual

interests and opinions to fulfill the

objectives or goals of the group

TQM :the involvement of everyone in

making improvements


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Benefits of TEAMWORK

Improved solutions to quality

problems

Improved ownership of solutions

Improved communications

Improved integration Improved cooperation


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The Types of Groups and Teams in

Organizations

Figure 15.2


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The Types of Groups and Teams

Formal Group

A group that managers establish to

achieve organization goals.

Cross-functional teams

composed of members from different

departments

Cross-cultural teams

composed of members from different

cultures or countries


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Informal Group

A group that managers or nonmanagerial

employees form to help achieve their own

goals or to meet their own needs.


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Type of Team

Top-managementteam

A group composed of the CEO, the president,and the heads of the most importantdepartments

Research anddevelopment team A team whose members have the expertiseand experience needed to develop newproducts

Command groups A group composed of subordinates whoreport to the same supervisor, also called a

department or unit,

Task forces A committee of managers or nonmanagerialemployees from various departments ordivisions who meet to solve a specific,mutual problem; also called an ad hoc

committee


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Type of Team

Self-managed workteam

A group of employees who supervise theirown activities and monitor the quality of thegoods and services they provide.

Virtual team A team whose members rarely or never meetface to face and interact by using variousforms of information technology such asemail, computer networks, telephone, fax andvideo conferences.

Friendship group An informal group composed of employeeswho enjoy each others company andsocialize with each other.

Interest group An informal group composed of employeesseeking to achieve a common goal related totheir membership in an organization.


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Teams and

Responsiveness to Customers

Responsiveness to Customers

Difficult to achieve given the manyconstraints.

Safety issues, regulations, costs. Cross-functional teams can provide the wide

variety of skills needed to meet customerdemands.

Teams consist of members of differentdepartments.


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Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009Slide 16.14

Team Role

Team role Descriptors and strengths

Completer-finisher introvert, delivers on time

Implementer Conservative, reliable, turns ideas into practical actions

Team Worker co-operative, averts friction

Specialist provides knowledge and skills in rare supply

Monitor Evaluator open to change, judges accurately

Co-ordinator Dominant, good chairperson, delegates well

Plant Trustful, creative, solves difficult problems

Shaper Emotional, impatient, has the drive to overcome obstacles

Resource Investigator Diplomatic, persuasive, communicative, develops contacts


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Characteristics of an effective team

Competency in terms of technical skillsand managerial skills.

Hardware, software skills as well as

communication and interpersonal skills.


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Common purpose everyone works for thesame set of objectives described in theproject plan. This helps:

channel collective efforts toward the ultimate

goal of the project; e.g., customer satisfaction. focus communication

reduce ambiguity.

increase interaction among members.


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Sense of trust among team members aswell as between members and the project

manager.

Members feel comfortable discussing

mistakes.

Members feel comfortable asking each other

for help.

It reduces secrecy, rumor, gossip, etc.


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Posit ive att i tude the team exhibits a can-do attitude at all times.

Especially when project is faced with

setbacks and difficulties; turnover, vendor

issues, resource shortfall.

It shows creativity and exhibits problem

solving attitude to get things done within time

and budget.


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Outcome oriented the team understandsthat ultimately it is the customer satisfaction

that matters.

Considers project owners, sponsors, users

and the management as customers.

Works toward accomplishing the desired

outcome.


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Problem so lv ing the team seeks creativemeans to accomplish goals and objectives.

The ability to see problems before they arise

and to prepare for appropriate response.

It reflects team competency and experience

and creates respects from stakeholders.


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Synergy the team exhibits high levels ofenergy, coordination, and effectiveness.

The team functions as a cohesive unit.

Communication among members is smooth

and effortless.

There is a high level of understanding among

members with respect to project goals.

The teams energy is focused and waist isminimized.


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Responsibi l i ty members feel responsiblefor successes and failures of the project.

Individuals succeed or fail when the team

succeeds or fails.

Individuals relate responsibilities of their work

units and tasks with those of the project.


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Openness the team exhibits openness forexchanging ideas.

Innovation and critical thinking is encouraged.

Proposals for change are forthcoming,

realistic and timely.

Members feel comfortable seeking help from

others; this will reduce problems later.


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Professional ism the team holds highstandard, respects the individual, and

adheres to codes of ethics.

The team exhibits integrity.

Members respect each other, customers, and

stakeholders.

B i T


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Barriers to Team progress

Insufficient training

Lack of planning

Lack of management support

Lack of union support No time to do improvement work

Project objectives are not significant Project scope too large

Incomplete rewards and compensation25


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Stages of Team Development

Forming Storming

Norming Performing Adjourning


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Group of individuals and team work.

Agreement and role allocation are challengedand the established at the stage of team

developed

Team development , formal and informalrelationships

Operating successful manner

Performance is to be evaluated in view of theset targets


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Dr.K.Baranidharan

THANK YOU

Documents

TQM - TEAMS AND TEAM WORK - FINAL YEAR ECE - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN