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1 EXCHANGING EXPERTISE SINCE 1893 NWEMS Track D – Advanced Metering Infrastructure Overview + Systems 2019 Meter School | Paper – Mobile ‐ AMI Mike Crumbaker VP of Metering General Pacific, Inc. EXCHANGING EXPERTISE SINCE 1893 Agenda » Why AMI? » Types of AMI » AMI Values » Demand Response Products, Disconnect, Meters, Prepay Metering » Decisions » Questions

Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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Page 1: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

1

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Track D – Advanced Metering Infrastructure Overview + Systems 

2019 Meter School  |  Paper – Mobile ‐ AMI   

Mike CrumbakerVP of Metering

General Pacific, Inc.

EXCHANGING EXPERTISE SINCE 1893 

Agenda

» Why AMI?

» Types of AMI

» AMI Values

» Demand Response Products, Disconnect, Meters, Prepay Metering

» Decisions

» Questions

Page 2: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

2

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Evolution of AMR to AMI

Monthly Billing Cycle Support

Hand‐held computers to reduce errors

Outside remotes & walk‐by RF to eliminate accessibility problems

Drive‐by AMR to increase productivity, reduce risk

AMI Networks

Ben

efits

Paper

Remote Meter ReadingBilling SchedulesOff‐cycle ReadsCustomer‐Selected BillingDemand/ TOU/ Int. DataPower QualityTamper IndicationOutage/restorationPrepayRemote Trouble‐ShootingConnect/DisconnectDemand ResponseHome Area Network

Functionality

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

AMR:‐ Monthly energy reads‐ Limited C&I, TOU,Demand collection

‐Walk‐by / Drive‐by RF‐ Some Fixed Networks‐Real/Reactive Power‐Service Disconnect

Automation before AMR.AMR versus AMI

Intertie/Substation/Large Industrial Metering

Power Quality

Residential

Load Profile

Residential ConsumptionKWH

Residential Advanced

C&I Consumption

C&I Demand

C&IAdvanced

C&I Load Profile

The Metering & Billing Universe

AMI kWh, kW, TOU, interval dataReal‐time or critical tier pricingReal/Reactive Power (kVAR, kVA)On‐demand readsPrepayService DisconnectTamper DetectionDemand ResponseHome AutomationReliability Monitoring

Page 3: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

3

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

WHY AMI?

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

What are your needs for today? How about tomorrow?

» What are you trying to solve?

» What kind(s) of data do you need?

» What does AMI mean to you?

» Who are your users and how will they use the data? Will it be used in other systems?

» What does 2‐way communications bring to your organization?

» What about energy and/or water? (gas?)

Page 4: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

4

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

What are your needs for today? Tomorrow?

» Conservation?

» Safety?

» Distribution reliability?

» Transition of the workforce?

» What else do you see as a question?

EXCHANGING EXPERTISE SINCE 1893 

» Renewable requirements from the government

» TOU

» Demand all meters

» Customer specified read day each month

» Voltage reduction strategy to shave peaks while retaining consumption

» Evaluate meter classes and which drive your peak

8

Rate and Billing Flexibility

Page 5: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

5

EXCHANGING EXPERTISE SINCE 1893 9

AMI Costs

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

AMI Values

Page 6: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

6

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Electric Utility Drivers    » Supply constraints

» Operational cost savings: efficiencies, improve revenue, improve accuracy

» Consumer engagement– Enhance customer service

– Prepay

– Empower consumers in conservation efforts

– How about HAN?

– More dynamic consumer communications

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Savings

» Meter reading

» Remote dis/connect and prepay

» Customer presentment

» Vehicle costs, insurance, gas, injury claims, etc.

» Reduction in theft

» Reduced maintenance and repair

Page 7: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

7

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Savings

» Outage and restoration

» Reduction in estimated billing

» Final bill and new customer reads

» Improved customer service

» Regulatory requirements  

» Smart Grid Initiatives 

» “Green”‐ Energy and Water awareness and Conservation

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Customer Service

» High use complaints

» Equipment malfunction

» Reduction of estimated bills

» Outage notification & analysis/reporting

» Outage restoration

» Customer education

Page 8: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

8

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Operational

» Labor

» Vehicles

» Fuel

» Capital investments

» ROI

» AMI system features and benefits

» Extend SCADA: DNP modem

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Utility Customer/Member

» Rate Options–TOU–Dynamic pricing–Critical peak pricing

» Customer Presentment–Prepay–Billing Information–Load Graphing

» System Operations

–Outage Management

–System Restoration

–Load forecasting–Transformer Load Management

Page 9: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Utility Value Added Possibilities

» Energy efficiency

» Demand response

» Street light control

» Load control

» HAN: Home Area Network

» CVR for demand or KWh

18

AMI-Enabled Voltage Response to Reduce Power (Consumption and/or Demand) Cost

Voltage Control with CLVR Methodology

END USER METER-

ING

AMI

SCADADNP

3SUB

RTU

LTC Controls

CLOSEDLOOP

FEEDBACK

Sag alarms in Seconds!

Feedback Immediate!

Dynamic Voltage Regulation (DVR) while ensuring that you adhere to the “A” range standard of ANSI C84.1-1995.

KEC Case Study: www.tdworld.com/smart‐grid/making‐business‐case‐voltage‐optimization

Page 10: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

10

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

AMI at 15,000’

EXCHANGING EXPERTISE SINCE 1893 20

AMI is for ALL Departments

Page 11: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 21

3 Basic Pieces

AMI Data Collection Systems

Web Browser GUI Access

Rate Research

Outage Management System

Work Order Mgt. & Inventory

Revenue Protection Group

Utility Enterprise LAN/WAN

MeterDataRepository

Billing /Settlement Systems

Customer InformationSystem

Open StandardBusiness Process Interfaces

AMI Metering with WAN & LAN 

Communications

Commercial WAN Networks

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

AMI Checklist

Page 12: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

12

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Future Proofing

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Types of AMI:• Cellular• Hybrid• PLC• RF

Page 13: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Cellular

» In cellular systems, voice is handled totally separately than data. 

» Data uses packet switching – data speeds may change, but very few dropped sessions (since devices are not moving).

Think no dropped calls!

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Cellular

Page 14: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

14

HYBRID RF & CELLULAR

Network Operations

PARTNER ECOSYSTEM

Network Management

Sensing & IoT Devices

Workforce Management

SCADA, DCS, etc.

GIS

Customer Behavior

FIELD AREA NETWORK

WIDE AREA NETWORK

CGR

AMI Endpoint + with Leak Sensor

Remote Mount Endpoint

AMI Endpoint + with Remote Disconnect

Water Sensing –Pressure, Water Quality

Streetlight Management SCADA & Pumping

StationParking Solution

Pressure Management

Security Solution

EV Charging Station

Traffic Solution

Waste Management

OpenWay CENTRON

Gas Metering

Gas Sensing –Methane, Cathodic

Protection

Distribution Automation

3rd Party Applications

Itron Security Manager

OW OperationsCenter & IEE MDM

ConservationCustomer

ServiceEvents

AnalysisRevenue

AssuranceDistrict

MeteringAcoustic

Leak Detection

Consumer Engagement

Transformer Analytics

VoltageAnalytics

Power Outage

Analytics

LTE

OpenWay CENTRON

Cellular

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Hybrid: RF WAN

Page 15: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 

NWEMS

PLC (Power Line Communication)

Enclosure for External IPUs

Master Station

CRU

MTUOMU

To Endpoints

Bus

Feeders

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

PLS

• The signal rides on the fundamental power‐line frequency 

• Modulation occurs at or near the zero‐cross

• Does not require repeaters or line‐conditioning equipment resulting in lower installation, operations, and maintenance costs

• The technology does not affect power quality

V

Outbound Bit

I1 3 5 7

42 6 8

Inbound Bit

Page 16: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

16

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

PLS

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Head End Software:All-In-One or Plus Partner Added

Page 17: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

17

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Key Utility Business Processes

» Messaging

» Charting

» Dashboard

» Import/export

» CSR functions

» Role based security

» Robust web services

» Add‐on apps

» Loss analysis

» Dashboard

» Voltage monitoring

» Demand management

• Robust web services, data import/export

• CIS and billing integrations

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Core + Optional Choices

Page 18: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

18

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Core + Optional Choices

Single user interface for analysis and control

Makes AMI data easily accessible and actionable

Samples, stores and correlates data from many sources

Delivers valuable insights – that influence demand, service quality and performance

Improves customer satisfaction

Delivers operating savings

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Decisions

Page 19: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

19

EXCHANGING EXPERTISE SINCE 1893 

Decisions

37

Hosted or server in-house

Advanced meter manager software

Meter recycling program

Hot socket testing

Strategy to correct bad meter sockets

Continue with company number

Customer RF issues & strategies

Audit meter services Do-it-yourself or have a

contractor to install meters Develop policies including opt

out

Multi-position test board

Multi-position warm-up board FM12S 480V: ferroresonance,

correct services to 7 jaw if possible-correct 4 wire installed FM12S.

EXCHANGING EXPERTISE SINCE 1893 

Decisions

38

Retiring strategy of old meters

Update CT’s to high accuracy CTs

Meter changeout information strategy

Change 3S to 4S

Reduce 5S meters in the field

FM6S switch to FM9S

Messaging to the customer on deployment

Providing customer/members information

Remote disconnect meters Meter Farm Security Locking of Ring and

Ringless Style sockets… Liability

Repurposing meter readers

Page 20: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

20

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

The Future….

Electric Metering: Residential and Commercial Applications

40

Linux OS

32 MB Flash & RAM Memory

Custom ASIC & 5 Co-Processors

Software Definable Radio

Situational Awareness

Enhanced Performance

State-of-the-Art Edge Computing Power & Distributed Networking in Every TUNet Device

TUNet Endpoint Advantage

Page 21: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

21

EXCHANGING EXPERTISE SINCE 1893 41

Meter Security and Liability Check‐Box

EXCHANGING EXPERTISE SINCE 1893 

Tools for Metering & Billing

Accurate monthly read ported directly to billing

No estimated billing

No special reads

Read‐in / read‐outOn demand

From billing

Soft & hard disconnectImproves money collection

Reduces bad debt

Tamper DetectionReduces line losses

Daily usageFinds problems right away vs. wait a month for meter reader to find

Meter accuracy in light loading conditions

Prepay optionCommercial meter reads:

Reset peak demandRe‐synch clockDaily reads, load profile

TOU reads:Remote programmingContinuous clock synchronizationCritical peak pricing capability

Coordinated with demand response system

Page 22: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

22

EXCHANGING EXPERTISE SINCE 1893 43

AMI Electric Metering Details

» Meter Vendor “Friendly” (Most)

– All common ANSI forms/voltages

– Usually buy one manufactures meter

» Consumption Data

– Daily read including 

– Historical data in module

» Interval Data

– Variable interval length and definition (15, 30, 60 minute)

– Multiple channels

– 30 days min. of interval data in module

» TOU Data

– Available via user‐defined registers if supported by meter

– MDM

» Demand Data

– Billing and daily demand

– Variable length and type

– Time and Date stamp

– Remotely reset

» Power Quality

– Instantaneous voltage snapshots

– PQ data via user‐defined registers

» Alarms

– Reverse rotation indication

– Power outage counts

– Outage time/date stamp and duration

EXCHANGING EXPERTISE SINCE 1893 

Disconnect Underglass: the New Standard

» Features Supported

– Remote disconnect

– Safe reconnect

– Load limiting

– Arming switch option (do we care)

» Solutions Enabled 

– Remote connect/disconnect

– Prepay

– May be used as Demand Response support

– Rolling blackout solution

Page 23: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Prepay

Prepay: Not so scary!

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Prepay Payment Methods

Open & Closed Loop Rechargeable Cards 

Cash MoneyGram Ace Check Cashing Reloadable Cards Open Loop Gift Cards US Bank certified 

payment processor

Credit Cards (Visa, MasterCard, AMEX)

Many stores including Walmart

Debit Cards

Branded VISA Cards

Stored Value Cards

Gift Cards

Page 24: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Prepay Payment Options

» Stored Value Card Malls» Debit Card » Gift Certificates / Gift Cards

» Auto Draft» Bank ATM» Kiosks» CSR Agents

» Text Payments

» Automatic IVR

» iPhone/Blackberry Application

» Smart Phones with “Soft Arm”

» Email

» Online ‐ web

» Walk‐Up Payment Locations

» Third Party Retailers

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Prepay: The Great App for the Utility & Consumer

» American’s prepay for 20% of wireless service

» Up to 20% of utility customers have no bank account

» Consumer data reveals high satisfaction for Prepay

» Reduces energy usage (5‐12%)

Page 25: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Real Time “App” for Prepay Electric

» Provides “Real Time” information from the smart meter

» More control of energy usage for the customers

» Web and smart device interfaces

» Reduces costs for both utility and customer

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Soft‐Arm Solution “App” 

» Allows restoration of power safely and at customer convenience

» Mitigates risk for the utility – i.e. the Pizza Box scenario….

» Can be used with or without an actual “Arming” Switch on the meter

Page 26: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

26

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Demand Response

Load Control

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Demand Response

» Utility remotely controls power to components on customer premises:

– Hot water heaters

– Pool heaters

– Air conditioners

– Heat pumps/electric furnaces

» Potential to control peak demand at the consumer level

Page 27: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 53

Load Control 

» Uses the same comm infrastructure

» Standardized on 2 relays (A/C and W/H)

– Low voltage 5amp relay, high voltage, 30amp relay

» Indoor or Outdoor installation

– UL Listed 

» Two‐Way communications results in certainty of results

– Monitoring of appliances for “yield”

– Identifying failed or bypassed units

– Identifying “free riders” and tamper conditions

» Downloadable addresses, strategiesand other operating parameters

» Short‐cycle protection for compressor loads

975 MW of Instantaneous Load Relief (FPL, 1995)

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Consumer, Customer, Member:What About Me?

Should the customer/member’s value be the last consideration?

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28

EXCHANGING EXPERTISE SINCE 1893 55

56

Consumer Connected Demand Response (CCDR)

Smart Cities & HAN

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29

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Customer Engagement by the Utility

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Customer Rejection

• Gain knowledge• Develop strategy• Develop opt out policy

Page 30: Track D –Advanced Metering Infrastructure Overview + Systems · 2019. 8. 16. · 1 EXCHANGINGEXPERTISESINCE1893 NWEMS Track D –Advanced Metering Infrastructure Overview + Systems

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EXCHANGING EXPERTISE SINCE 1893 

NWEMS

The Future….

Sometimes looking at the past will be a guide to the future.

Does your choice have history, a track record? 

Go visit existing users. Take staff from your place to talk to their counterparts at their place. 

EXCHANGING EXPERTISE SINCE 1893 

NWEMS

Thank you!

Mike CrumbakerVP of Metering

General Pacific, [email protected]

www.genpac.com(503) 539‐2268