Training directory 2017 - EMA Dire… · • Supply chain management • The commerce act (online) • The consumer guarantees act ... • Creating a customer-centric culture •

Training directory 2017

General Information

Communication skills using the Tetramap® of behavior

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4 Welcome letter

Course list

Group bookings

General information

Funding opportunities for training

Conferences

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2GENERAL INFORMATION

For up to date course dates and general information please head to www.ema.co.nz/events

Phone: 0800 300 362 (NZ) 1800 300 362 (AU)Email: [email protected]

CONTENTS

WELCOME TO YOUR EMA LEARNING TRAINING

DIRECTORY FOR 2017

Hi all,

Welcome to your EMA Learning training directory for 2017.

Thank you for choosing EMA Learning. We take pride in partnering and helping New Zealand businesses like yours, grow and succeed through stimulating, motivating and up-to-date training.

This year we want to make it easy for your entire team to up-skill and help your business succeed, so we’ve made a few changes to help you do this:

Save money with group bookings They say sharing is caring - so this year show your workmates you care by sharing your learning experience - and save while you're at it.

Book for two or more of your team on the same course and you’ll get a great discount on training:

For example – A one day course is $640.00 (for an early bird booking for members) and each subsequent workmate is only $450.00, so if you book for two people it’s only $1,090.00, for three just $1,540.00 and for four $1,990. See page xyz for full details.

We will, of course, continue to offer all the programmes and opportunities that set us, and you, apart, including;

• Direct access to EMA team members, able to give you personal and tailored advice about your team’s potential training and development pathways.

• The opportunity to equip you with nationally - and internationally - recognised qualifications.

• Practical, hands on learning that you can take back to your business and use the next day.

• Greater flexibility with Digital Learning. Get ‘match fit’ with pre-course interactive learning sessions and post-course assessments. In 2017 we continue to advance the tailored e-learning opportunities for your business, using your business materials – so your team know your game plan.

• Tailored Solutions. The demand for specialised, integrated training continues to grow. We’ll come to you and put a complete programme together with multi-day bespoke training designed to leave, you with a champion team – and a team of champions.

2017 is most certainly the year to continue your training with EMA. With a new state of the art training facility, the latest training techniques and information in all the important areas of your business, we’re committed to providing you with business training at its best.

I look forward to working with you and your team this year.

Thanks,

David Foley (on behalf of the fantastic EMA Learning team)General ManagerEMA Learning

Easy to share books This year we’ve split the training directory by subject matter to make it easy for you to share with your team. You can give the health and safety book to your health and safety manager, the customer service and sales book to your sales manager and so on.

Empower your team to take control of their learning and pass on a book.


COURSE LISTFINANCE

• Debt recovery – mastering the credit management process

• Finance and accounting – the fundamentals

ORGANISATIONAL CULTURE• Building a better team

• Cultivating the culture

BUSINESS TECHNIQUES• Business and report writing

• National information privacy awareness (online)

• Project management fundamentals

• Project management advanced

• Supply chain management

• The commerce act (online)

• The consumer guarantees act (online)

• The fair trading act (online)

BUSINESS DEVELOPMENT COMPUTER & DIGITAL TRAINING

EXCEL• Business intelligence using excel

• Excel for new and novice users

• Excel for intermediate users

• Excel for advanced users

• Top 10 tips for productivity using excel

OUTLOOK, ONE NOTE & SHAREPOINT• Introduction to OneNote

• Introduction to Project

• Introduction to Publisher

• Introduction to Skype

• Increase your productivity with Outlook

• Outlook for new and novice users

• SharePoint and Office 365 - the fundamentals

• Sharepoint for site administrators

WORD AND POWERPOINT• Word for new and novice users

• Word for intermediate users

• Word for advanced users

• Powerpoint for new and novice users

• Powerpoint for intermediate users

WEB, DIGITAL MEDIA AND TECHNOLOGY• Creating marketing content that's not boring

• Digital advertising for business - the fundamentals

• Digitial team building and design thinking

• How to build a powerful digital brand using content marketing

• Introduction to cybersecurity

• Marketing automation and data driven content

• Using content to drive the customer experience

This year we’ve split the training directory by subject matter to make it easy for you to share

with your team. You can give the health and safety book to your health and safety manager,

the customer service and sales book to your sales manager and so on.

Here you will find all of our courses listed by which book they appear in.


EMPLOYEE AND PERSONAL DEVELOPMENT

PERSONAL DEVELOPMENT• Assertiveness skills

• Creativity and problem solving

• Emotional intelligence

• Mental resilience

• Personal effectiveness

• Workplace literacy Awareness (seminar)

TIME MANAGEMENT• Time management an introduction (webinar)

• Time management

COMMUNICATION• Conflict resolution

• Negotiation skills

HEALTH AND SAFETY

COURSES• Contractor safety management

• Developing effective safety reporting and KPI's

• Effective risk management

• Health and safety from a management perspective

• Health and safety legends

• Health and safety representative training (Stage 1)



• How to run an effective health and safety committee

• Implementing an effective health & safety management system

• Killing me softly - the health side of safety

• Leading health and safety engagement

• Lone worker - solutions for mobile and isolated workers

• Managing machinery risks

• Supervisors safety toolbox

• The accident investigation process

TERTIARY• Certificate in OHS (Level 3)

• Certificate in OHS (Level 4)

• Diploma in OHS management

ONLINE & WEBINAR TRAINING• Bullying and harassment for workers (online)

• Drugs and alcohol in the workplace (webinar)

• Good governance, safe workplace (webinar)

• Intro to health and safety for employees (webinar)

• Intro to health and safety for managers and supervisors (webinar)

• Managing workplace bullying and harassment (online)

• Manual tasks for workers (online)

• Office ergonomics (online)

• A new era of work health and safety - the fundamentals (online)

• Understanding the OH&S legislation framework (webinar)

• Workplace health and safety fundamentals (online)

• WorkplaceSIM health and safety training (online)

CUSTOMER SERVICE AND SALES

COMMUNICATION• Communication skills using the TetraMap® of behavior

CUSTOMER SERVICE• Creating a customer-centric culture

• Essential tools for great customer service

• Great customer service over the phone (webinar)

SALES• Sales skills the fundamentals

• The ultimate sales professional


MANAGEMENT AND LEADERSHIP

MANAGEMENT

• Business management essentials

• Critical thinking and decision making

• First line management – an introduction

• Management – an introduction

• Managing difficult and disruptive people

• Supervision – an introduction

• Women in management (webinar)

LEADERSHIP• Creating and maintaining high performing teams

• Leadership – an introduction

• Leadership – people skills

• Leading multicultural teams to success

• Motivating individuals and teams

• Team leader toolbox – facilitating your team

• Team leader toolbox – getting the work done

• Team leader toolbox – managing team performance issues

• The self-leadership programme

• The ultimate team leader

GENERAL• Coaching, mentoring and delegation

• Creating and sustaining a lean business culture

• Influencing people

• Lean thinking – continually improving your business

• Train the trainer

• Training design and training needs analysis Disclaimer: The information contained within this Training Directory is accurate at the time of publication. The Employers and Manufacturers Association accepts no responsibility for errors or omissions arising from any cause outside our control. Circumstances beyond the control of EMA Learning may necessitate changes without notice. While every effort is made to minimise the disruption or inconvenience to course participants and their employers, EMA Learning can accept no responsibility for consequential costs associated with such changes.

EMA Learning reserves the right to add, reschedule or replace presenters and/or vary advertised courses, prices and venues. Should a course fail to attract a minimum number of learners, we reserve the right to cancel it.

HUMAN RESOURCES AND EMPLOYMENT RELATIONS

HUMAN RESOURCES• Conducting disciplinary meetings

• Human Resource management – an introduction

• Performance management – the fundamentals

• To performance manage or discipline?

EMPLOYMENT RELATIONS• Employment Relations Act 2000 and its amendments

• Managing employee leave

• NZ Employment law for trans-tasman businesses

• Procedural fairness and managing staff

• Recruiting and selecting the best

• Restructuring and redundancy

• Employment relations act 2000 and its amendments (webinar)

GENERAL• Interviewing skills

• Payroll legislation essentials


GROUP BOOKINGS

SAVE MONEY WITH GROUP BOOKINGS

In 2017 sharing is caring, so book for two or more of your team to attend the same course and you will save.

See the next page for how much you can save and get booking!

REGULAR MEMBER (EARLY BIRD BOOKING)

SUBEQUENT BOOKINGS (PER PERSON)

FOR EXAMPLE:BOOK FOR TWO

FOR EXAMPLE:BOOK FOR THREE

HALF DAY (EXCL. DIGITAL)

$400.00 $300.00 $700.00 (save $100.00)

$1,000.00 (save $200)

HALF DAY DIGITAL $240.00 $170.00 $410.00

(save $70)$580.00 (save $140)

ONE DAY $640.00 $450.00 $1,090.00 (save $190)

$1,540.00 (save $380)

TWO DAY (EXCEPT H&S REPS)

$950.00 $770.00 $1,720.00(save $180)

$2,490.00 (save $360)

* Savings apply to non-early bird pricing, simly add the 'subsequent booking' amount to the course cost.

Terms and conditions:

• All prices above excl. GST

• Deal for EMA members only

• Savings cannot be used in conjunction with another offer

• Not applicable to all courses, see course pages and call EMA for more information.


DIFFERENT TRAINING OPTIONSOur training sessions are reffered to as:

• Courses: the majority of our training are courses, done in 1/2 day, 1 or 2 day sessions.

• Programmes: consist of modules of training.

• Webinars: Webinars are live, interactive sessions presented by a subject matter expert. The presenter uses the webinar platform to deliver and share presentations, documents and hold interactive Q&A’s with participants.

• Online: These are self-directed web-based courses you complete at your own pace. They are developed using the latest eLearning technologies and are interactive and engaging but without a live ‘presenter’.

Standard training session hours:

• ½ day: these run either 9.00am - 12.30pm or 1.00pm - 4.30pm

• Full day: these run 9.00am - 4.00pm

Our training courses are designed to cater for varying business needs. If your business has specific organizational requirements, please contact us to discuss the possibilities.

GENERAL INFORMATION

allows everyone to become fully involved in the training and achieve course aims.

MINIMUMIf a course fails to attract the minimum number of four participants, we reserve the right to cancel. If that happens, we offer the following alternative arrangements at the time of cancellation:

• Transfer to the next available course within the region or Auckland,

• An in-house, one-on-one, two hour session for the same price as the course fee.

ON THE DAYREGISTRATION

Please allow yourself time to unwind and enjoy a pre-training coffee. Registration opens 30 minutes before the course starts.

PARKING We do our best to ensure you can easily park near your training. When you register we will send you all details and instructions for parking.

FEES AND VALUEEarly Bird Rate is for EMA members who register one month prior to the course start date.

Fees are detailed within each course description. They include:

• Full course resource manual including associated resources,

• Classroom facilitation,

• Marking of assignments and assessments

• Daily lunch and refreshments (as appropriate),

• Networking.

EMA member businesses are offered a special discount on fees, additionally they get extra services for free:

• Assessment of the Unit Standard detailed within each course where one applies. Assessment of further NQF Unit Standards will attract a fee (see page 16).

COURSE NUMBERSMAXIMUMPlaces are restricted to ensure high delivery standards. We have a maximum ratio of one trainer to 20 participants, which

HOW TO REGISTERThere are three ways to register:

ONLINE Go to www.ema.co.nz and click on ‘trainng and events’ From here you can search for any courses of interest and

register electronically.

PHONE Call 0800 300 362 (NZ) / 1800 300 362 (AU)

We will put you through to the appropriate Portfolio Manager, who will help you register.

EMAIL Get in touch at: [email protected]

Simply email your details (full name, company, phone) with the course name and date and we will register you. You will be contacted to confirm your registration has been

processed.


ADDITIONAL UNIT STANDARD ASSESSMENT AND RECOGNITON OF CURRENT COMPETENCE (RCC) If you think you already have skills and knowledge in a particular area and wish to be considered for prior recognition in a Unit Standard Assessment, the EMA has a Recognition of Current Competence (RCC) procedure.

You will need to show clear evidence that you have a competent grasp of the discipline or industry aspect. In most cases, this will involve you completing the assessment pack and collecting workplace evidence to demonstrate competence. This service costs $100 (+ GST) plus NZQA’s $1.37 (+ GST) per Unit Standard Credit and applies to both Members and Non-Members of the EMA.

To apply for this service:

• Obtain the latest version of the Unit Standard in which you want to claim competence and check the elements and performance criteria. This is available at www.nzqa.govt.nz

• Go to the EMA Learning website (www.ema.co.nz) and download an RCC application form

• Once completed, send your form to [email protected]

• You will be issued with a user name and password to

access the Unit Standard Assessment Pack.

CERTIFICATIONAN EMA CERTIFICATE OF ATTENDANCE

This is provided when you attend a workshop or course. Certificates of Attendance can be provided for other EMA events attended upon request.

PARTICIPANT SUPPORT If you are having difficulty with any aspects of your training or course assignments, discuss your concerns with your tutor in the first instance. If your tutor is unable to help they will refer you to appropriate people either within or outside the organization.

Questions and queries about assessments can be forwarded to [email protected].

COMPLAINTS PROCEDURES For complaints about EMA Learning or one of our staff, please follow this process:

1. Raise it with the tutor/staff member concerned or email us: [email protected]

2. If it is not resolved contact the EMA Learning Manager (09) 367 0954

3. If you are still dissatisfied contact:

standards are related to the courses learning outcomes. Each module provides practical and theoretical learning to complement the existing knowledge you use in your daily work.

To take advantage of this FREE Unit Standards Assessment, please contact EMA Learning through [email protected]. you will need to complete assessments in your own time and they may involve direct application of learning in the context of your own workplaces.

To help you make your decision, you’ll find the Unit Standards have been specified under the descriptions for individual EMA courses and workshops. On the day of the training, each course manual then tells you how to apply for Unit Standards Assessment. Also listed are other closely related Unit Standards for which you may feel you already have the skills and knowledge. If you wish to be assessed against any of the additional Unit Standards, refer to Additional Unit Standard Assessment and Recognition of Current Competence (RCC)

below.

NON-MEMBER CHARGES If your organisation is not an EMA Member, payments are due to cover the formal Unit Standard Assessment. To Cover administration and processing, a payment of $100 (+ GST) will apply. Also, NZQA’s charge of $1.37 (+ GST) per Unit Standard will also be payable. See how to apply for this service below.

New Zealand Qualifications Authority, P O Box 160, Wellington.Alternatively phone 0800 697 296 or email [email protected]

APPEALS PROCEDURES If you are unhappy with any aspect of the assessment process please follow this process:

1. Share your concerns with your assessor

2. Talk to the EMA Quality Assurance Manager (09) 367 0971 or contact [email protected]

3. If you’re still not satisfied, discuss your concerns with the EMA Learning Manger (09) 367 0954

4. If you still have concerns, contact the relevant Industry Training Organisation, National Standards Board or Advisory Group

If you have a question about quality, please contact [email protected].

NZQA ASSESSMENT REQUIREMENTSFREE ASSESSMENT FOR EMA MEMBERS After attending a training couse, and considering your current skills and work experience, you may wish to complete the assessment towards a unit standard. Assessment isn’t compulsory and there is no additional fee for EMA Members.

Please note this is done where applicable - being that the unit


CREDIT TRANSFER If you have already undertaken studies, either with EMA Learning or another institution, you may be able to put this towards your new qualification.

If you want to transfer gained Unit Standards from previously registered Unit Standards with NZQA, you will need to produce your NZQA Record of Learning.

If you want to transfer credits from another training provider (e.g. Massey University), please deal directly with that provider. If in doubt, ask your tutor, or contact EMA Learning through [email protected].

CANCELLATIONS POLICY If you need to cancel your course, we require five clear working days’ notice so that we can approve a refund, less the 10% administration fee, or transfer you to another course. If you are unable to give such notice, we would be happy for you to arrange for another person to attend on the day. If you are unable to give us five clear working days’ notice, full course fees are payable and refunds will not be given. In addition, registrations that are cancelled with less than five working days’ notice will not be eligible for a transfer to another date. Should a course fail to attract a minimum number of participants, we reserve the right to cancel it.

PRIVATE TRAINING ESTABLISHMENT EMA Training is registered by the New Zealand Qualifications Authority (NZQA) as a Private Training Establishment under the Education Act 1989 and its subsequent amendments.

EMA Training is a unit within EMA Learning. We provide education, training and assessment in a variety of domains on the New Zealand Qualifications Framework (NZQF). The accreditation within these domains allows EMA Learning to assess participants against NZQA Unit Standards, up to Level 6 in some domains.

CONSUMER LEGISLATION The information in this Training Directory is provided for EMA Members solely for business purposes. Any use of this information, or the courses offered, will be for business purposes, at the sole discretion, responsibility and judgement of the users. Nothing in this disclaimer purports to contract out of the provision of the Consumer Guarantees Act 1993, other than in accordance with Section 43(2) of that Act.

BUSINESS TRAINING AT ITS BEST

Visit ema.co.nz/events for details on all training courses, conferences and events.

OVER 1000 Companies attended EMA training

OVER 7000 People learn through EMA courses each year

AROUND 35 Conferences & networking events to choose from

OVER 700 Training events presented each year

Whether you need to up skill your managers, get Health and Safety Reps up to speed or help your sales team improve their skills, the EMA has something for all areas of your business and offers business training at its best.


FUNDING OPPORTUNITIES

FOR TRAINING

You may be able to access funding to help with training. Here are a number of options you

might like to try:

FUNDING OPPORTUNITIES FOR TRAINING

You may be able to access funding to help with training. Here are a number of options you might like to try:

ACCELERATE SUCCESS The Accelerate Success programme helps business owners who are serious about investing in business growth. The programme is run by Regional Business Partners, which were set up by New Zealand Trade & Enterprise (NZTE) and Callaghan Innovation to be local hubs of business development expertise and research and development expertise.

Through Accelerate Success, Regional Partners offer an assessment service which helps you prioritise training and development needs and points to any support which might be available from the public or private sectors. If you’re looking to take your small business to the next level with a new product or phase, they’re the people you ought to talk to.

NZTE CAPABILITY DEVELOPMENT VOUCHERS

After a business has met with a Regional Business Partner and undergone a capability assessment, the Regional Business Partner may advise that key management staff invest their time in specific training.

In some cases, businesses are provided with an NZTE Capability Development Voucher to use as a partial payment towards the cost of training and business development services.

The value of vouchers issued will vary and they can be used to cover up to 50% of the full cost of the service fee up to a maximum value set by the issuing Regional Business Partner. The maximum amount a business can receive in one year is $5,000 excluding GST.

EMA is a registered service provider with excellent training opportunities under the Capability Development scheme.

To find out more, go to: www.acceleratesuccess.co.nz

Disclaimer: The information contained within this Training Directory is accurate at the time of publication. The Employers

and Manufacturers Association accepts no responsibility for errors or omissions arising from any cause outside our control. Circumstances beyond the control of EMA Learning may necessitate changes without notice. While every effort is made to minimise the disruption or inconvenience to course participants and their employers, EMA Learning can accept no responsibility for consequential costs associated with such changes.

EMA Learning reserves the right to add, reschedule or replace presenters and/or vary advertised courses, prices and venues. Should a course fail to attract a minimum number of learners, we reserve the right to cancel it


In addition to our extensive training offering the EMA also hosts a range of conferences. Below are just some of our conferences happening in 2017. See the corresponding booklet for more information:

• Admin Professionals - Employee and Personal Development booklet

• Employment Relations - Human Resources and Employment Relations booklet

• Human Resources - Human Resources and Employment Relations booklet

• Occupational Health and Safety - Health and Safety booklet

• Managers and Team Leaders - Management and Leadership booklet

• Payroll - Human Resources and Employment Relations booklet

• Procedural Fairness - Human Resources and Employment Relations booklet

• Supertech - Computer and Digital Training booklet

For more information or to register your interest email [email protected]

CONFERENCES


T 0800 300 362 E [email protected]

ema.co.nz

Documents

Training directory 2017 - EMA Dire… · • Supply chain management • The commerce act (online) • The consumer guarantees act ... • Creating a customer-centric culture •