27
Welcome

Training PDF

Embed Size (px)

Citation preview

Page 1: Training PDF

Welcome

Page 2: Training PDF

Milestones  

NMS    

 300  

Merchants    

Corporate  Headquarters  

Open  

2000    Merchants  

First  Data  President’s  

Club:      

Top  Client  

September  2011    December  2011    January  2012    December  2012    March  2014  

Page 3: Training PDF

 The  tool  you  never  knew  of,  but  can’t  live  without.  Keep  track  of  -­‐  Leads  -­‐  Deals  -­‐  Commission  -­‐  Appointments  -­‐  Invoicing    -­‐  Documents  -­‐  And  much  more…..    Leads.  Sales.  Profits.  Success.    

YOUR  Tools  Always  at  your  finger  Ips  

Page 4: Training PDF

MarkeIng  Materials    Every  Agent  of  NaOonal  Merchant  Services  is  given  a  markeOng  package  that  consists  of  business  cards,  brochures,  Merchant  References  and  Comparisons  Spiral,  and  much  more  once  you  become  part  of  the  team.  UOlizing  these  valuable  resources  will  ensure  greater  success,  beSer  organizaOon  and  improved  sales.      Professionalism.  OrganizaOon.  Success.  

YOUR  Tools  Always  at  your  finger  Ips  

Page 5: Training PDF

YOUR  Tools  Always  at  your  service  

Appointment  SeMng    We  provide  our  Agents  with  individual  appointment  seVng  services,  You  will  be  given  3-­‐5  qualified  leads  daily,  but  it  is  also  encouraged  that  you  are  canvasing  on  your  own  and  following  up  with  every  lead.  This  will  ensure  that  you  are  meeOng  and  exceeding  your  personal  and  financial  goals  with  the  company.  Opportunity.  Focus.  Success.    

Page 6: Training PDF

& The Bankcard

Industry

Page 7: Training PDF

Sales Despite the obvious, a lot goes into the sales process: •  Following up on Appointments/Calls •  Being persistent •  Asking for guidance from your Team

Leader •  Building trust with your clients •  Updating your CRM

Support •  Your job isn’t done once you’ve closed

the deal. Make sure you are available to your customers for any questions they may have for you.

•  Maintain contact with the Corporate Office for any issues or problems your merchants have that you cannot resolve on your own.

Our Expectations

Page 8: Training PDF

What is EMV? Europay, Mastercard and Visa, a global standard for accepting credit cards. •  More secure than striped cards •  Finer control of ‘offline’ transaction

approvals •  Reduces Chargebacks •  Will replace striped cards in the near

future •  Older terminals will be obsolete

EMV

Page 9: Training PDF

Chip Technology Benefits for MerchantsØ  Increases security and fraud protection to reduce some types of fraud loss

•  Prevents the use of counterfeit, lost and stolen cards•  Reduces skimming at the point of sale•  Decreases fraudulent transactions and charge-backs•  Improves cardholder verification

Ø  Improves customer convenience•  Enables PIN transactions for both credit and debit cards, reducing the time needed to obtain a signature and the need for authorization

referrals•  Supports contactless transactions which are approximately 53 percent faster than a traditional magnetic stripe card transaction

Ø  Drives innovation in emerging consumer technologies•  Chip–based applications can be embedded into a mobile wallet, enabling consumers to pay via their mobile devices•  Chip technology works on the same contactless technology that also enables mobile payments at the POS

Page 10: Training PDF

NMS Equipment According to Visa mandate, all acquirer and sub-processor service providers are required to support merchant acceptance of EMV chip transactions by the end of April 2013. As such, companies are now offering fully EMV-ready bankcard terminals to financial institutions and small-to-medium size merchants in the US. •  Universally EMV, APACS Common

Criteria and PCI Certified •  Modem, Ethernet technologies •  Faster, More convenient and more

reliable transactions every time

EMV Ready!

Page 11: Training PDF

The 5 Zero’s Start Up Fee $0

Installation Fee $0

Application Fee $0

PCI Monthly Fee* $0

Supplies Fee $0

Our Fees

Page 12: Training PDF

The Five 5’s Monthly Fee $5

Annual Fee $50

Batch Fee $.05

Transaction Fee $.05

PIN Debit Fee $.25

Our Fees

Page 13: Training PDF

Early Termination Fee

NMS will reimburse new merchants up to $295 to get out of their contract

Page 14: Training PDF

Equipment Trade-In

Ø  We buy out your outdated Equipmentfor $200Ø  Be prepared for EMV with updated equipment

Page 15: Training PDF

AGENDA

Lease Examples

Bonuses 5

21

Recap 6

Residual Income

4

Self Source & Reprogram Bonuses

34 Revenue Streams

Page 16: Training PDF

4 Revenue Streams

Page 17: Training PDF

COMPENSATION

EXAMPLE ALease Ingenico iCT 220, $59 per month

Funded = $1,934.42Expense = $700

Profit = $1,234.42x25%

Agent Earns: $308.60

EXAMPLE BLease Ingenico iCT 220, $79 per month

Funded = $2,590.16Expense = $700

Profit = $1,890.16x25%

Agent Earns: $472.54

EXAMPLE CLease Ingenico iCT 220, $99 per month

Funded = $3,245.90Expense = $700

Profit = $2,545.90x25%

Agent Earns: $636.47

Lease Examples

Expense TerminalPin PadShipping

ProcessingDeployment and Provisioning

Total

$350$150$50$50$100$700

All Funded Amounts Are based on a ‘P’ Credit Score

Page 18: Training PDF

NATIONAL'MERCHANT'SERVICES DATE:''01/01/2014AGENT:'NMS'AGENT

DBA'NAME:'Tom's'Diner

'Discount'RatesCREDIT':'''''''''''''''1.59%

'SAVING'ESTIMATE DEBIT:''''''''''''''''''0.89%

Current'Processor NMS

Volume $29,060.77 65.00% Credit,Volume $18,889.50 X 1.59% = $300.34Avg.,Ticket $33.60 35.00% Debit,Volume $10,171.27 X 0.89% = $90.52#,of,Trans 865 Transactions 687 X $0.05 = $34.35Total,Fees $774.14 PinPad,Trans. 178 X $0.25 = $44.50Effective,% 2.66% Monthly,Service,Fee $99.99

NMS,TOTAL,FEES $569.71

Current'Processor'''''''''''''''''''NMS '''''''''''''''''''''''''''''TOTAL'EST.'MO.'SAVINGS

$774.14 & $569.71 = $204.43

Total'Est.'Saving'1st'Year'= $2,453.19

Percentage'of'Saving'Monthly'= 26.41%

NMS'Effective'Rate 1.96%

This'estimate'has'been'qualified'for'tier'one'customer'service'benefits'plan'which'includes1.'1'on'1'Account'Management2.'24/7'Customer'&'Technical'Support3.'Free'Paper'Supply'4.'Overnight'Terminal'Insurance5.'Next'Day'Deposits'Including'American'Express'(Must'batch'out'before'6:45'est)

This is only a worksheet and is intended to show an estimate of potential savings based on your existing total fees compared to thecurrently offered rates and programs from NMS. This worksheet in no manner is intended to be a guarantee of savings or charges.Savings may vary depending on merchant processing volume & activities. Discount rates apply to qualified, card present transactions.Additional surcharges or fees may apply for non-qualified or higher risk transactions. Additional authorization fees may apply based on transaction type, and method of acceptance. Monthly Service Fee may include an equipment charge and/or monthly statement fee.

All proposals expire at the of the day in which proposal was presented to Merchant.

Comparison

Page 19: Training PDF

Lease Commission

Average Monthly Lease $79

Average Lease Commission $500

Average Deals Per Month 12

Total Monthly Commission $6,000

Page 20: Training PDF
Page 21: Training PDF

5 Year Residual Earning Forecast 10 Deals x 12 Months = 120 Merchants

110 Merchants x $10 (Average Residual) = $1,100 per month

Monthly Residual Total Annual Residual

Year 2 = $1,100 $13,200

Year 3 = $2,200 $26,400

Year 4 = $3,300 $39,600

Year 5 = $4,400 $52,800

Page 22: Training PDF

Bonuses 1)Sign On* 10 Deals in 30 days = $1,000 20 Deals in 60 days = $2,00040 Deals in 90 days = $5,000

2)Monthly $1,000 in Combined lease payments = $1,000ex. $79 x 8 = $632$49 x 8 = $392$1,024 Qualify

3) Self-Sourced Deal* 7+ Self Sourced Deals in any

single month = $500Bonuses are paid after the buyback period has expired

(3 months)

Page 23: Training PDF

Potential Earnings

Average Lease Payment

$79

Average Agent Commission

$500

3 Deals per week

$1,500

Monthly Commission

$6,000

Annual Commission

$72,000

+Residual Income

+Bonuses

Page 24: Training PDF

Self Source Tracker

Page 25: Training PDF

Advancement Opportunity

Page 26: Training PDF
Page 27: Training PDF

What’s Next? Tomorrow

•  Phone interview and introduction to your Team Leader •  Paperwork Submission Next Day

•  Sales Training Day 3

•  “I’m an Agent, now what?”