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Training Prospectus 2016

1. Leadership and Management Development

1.1 Self-leadership – Personal Mastery

1.2 History Makers – How to be a Self-Leader in the Workplace

1.3 Interpersonal Communication

1.4 Transformational Leadership

1.5 Dealing with Poor Performance

1.6 Women in Leadership

1.7 Leadership and Emotional Intelligence

1.8 The Basics of Leadership

1.9 Effective Coaching Skills

1.10 Effective Negotiation Skills

1.11 Presentation Skills

1.12 Problem Solving and Thinking Skills

1.13 Time Management

1.14 Stress Management

1.15 Change Management

1.16 Project Management

1.17 Leadership and Employee Motivation

1.18 Facilitation Skills

1.19 Conflict Management

1.20 Diversity in the Work Place

1.21 Building High Performance Teams

2. Organisational and Personal Programmes

2.1 Finishing Well – Empowerment for Retirees

2.2 Values and Money

2.3 Customer Service

2.4 Writing Business Plans

2.5 Assertiveness

2.6 Be a First Class Receptionist

2.7 Selling Skills

2.8 Business Writing Skills

2.9 The Minute Takers Workshop

2.10 Train the Trainer

2.11 Office Etiquette

2.12 Recruitment and Selection

2.13 Basic Life Skills

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3. Motivational Workshops (Employee Engagement)

3.1 The 7 Choices of a Successful Work Life

3.2 The 7 Choices of Successful Women

3.3 The 7 Choices of Successful Educators

3.4 Staying on Track with the 7 Choices

4. Specialised Training

4.1 Assessor Training

4.2 Moderator Training

4.3 Health and Wellness in the Workplace

4.4 HIV/AIDS in the Workplace Solutions

4.5 Conflict Management for Casino Frontline Staff

4.6 Occupational Health and Safety

5. Government Specific Workshops

5.1 Values Based Leadership for Local Government

5.2 Transformational Leadership for Local Government

5.3 Finance for Non-Financial Managers in Local Government

5.4 Customer Service for Local Government

5.5 Report Writing for Social Workers

5.6 Vicarious Trauma

5.7 Mentoring in Education

5.8 Strategic Planning in Education

5.9 Positively Angry

5.10 Emotional Awareness Training for Educators

6. Motivational Talks

6.1 Unlocking your Potential

6.2 Discovering the Dream for your Life

6.3 Defining Success for Me

6.4 The Magic of Passion

6.5 Attitude is Everything

6.6 Building Effective Teams

6.7 The 7 Choices of a Successful Work Life

6.8 Coping with Crisis

6.9 Keys to Personal Growth

7. Business Presentations

7.1 Creating an Engagement Culture in your Work Place

7.2 How to Create a Coaching Culture within Your Organisation

7.3 Maximizing Your Training Impact

7.4 Developing a Talent Development Program for Your Organisation

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8. Qualifications

8.1 USD 57712 Generic Management NQF Level 4 150 credits

8.2 USD 61595 Business Admin NQF Level 4 148 credits

8.3 General Education and Training Certificate: Business Practice QUALIFICATION ID 61755

8.4 National Certificate: Business Administration Services – Level QUALIFICATION ID 23833

8.5 National Certificate: Business Administration Services – level 3 QUALIFICATION ID 67465

8.6 National Certificate: Management QUALIFICATION ID 23654

8.7 General Education and Training Certificate: Hygiene and Cleaning

QUALIFICATION ID 57937

8.8 GETC: Domestic Services QUALIFICATION ID 23853

8.9 National Certificate: Hygiene and Cleaning Supervision QUALIFICATION ID 20175

8.10 National Certificate: Specialist Hygiene and Cleaning Services QUALIFICATION ID 36233

8.11 Further Education and Training Certificate: Production Technology

QUALIFICATION ID 58779

8.12 National Certificate: Wholesale and Retail Distribution QUALIFICATION ID 49280

8.13 National Certificate: Wholesale and Retail Operations QUALIFICATION ID 58206

8.14 General Education and Training Certificate: Adult Basic Education and Training

QUALIFICATION ID 71751

8.15 National Certificate: Production Technology level 2 QUALIFICATION ID 58781

8.16 National Certificate: Production Technology level 3 QUALIFICATION ID 58785

8.17 Further Education and Training Certificate: New Venture Creation (SMME)

QUALIFICATION ID 49648

8.18 National Certificate: Contact Centre Support – level 2 QUALIFICATION ID 71490

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1. Leadership and Management Development

1.1 Self-Leadership – Personal Mastery (USD 242824 NQF Level 4, 12 credits) 2 Days This is a workshop about change - personal change!! All the current leadership gurus are saying that “If you want to lead others effectively, then you need to spend 50% of your time leading yourself”. This course is built around the principle that you have to learn to lead yourself before you can lead others. It looks at various areas of personal discipline and self-management to best enable you to be a leader of influence. The course explores a sense of purpose on how to unlock and set goals to reach a dream. It also explores the obstacles we face (fear, failure, habits) and give tools and principles to help overcome these obstacles.

“If you keep doing what you have always done, you will keep getting what you have always got.” - Jack Canfield

1.2 History Makers - How to be a Self Leader in the Workplace (USD 242824 NQF level 4, 12 credits) 2 Days This workshop builds on the foundations of the Self Leadership Course and takes the participants to a new level, in helping him/her understand their potential to positively impact their work place; to create a place in history for themselves and at the same time become an inspiration and encouragement to those around them. The employee of the future must be a self-led initiator and problem solver who takes charge of their work environment. The workshop deals with credibility, influence, personal power and a vision for the workplace. It helps the employee to be empowered to take charge of getting their work done and to make a lasting impact on their colleagues and their organizations.

“We must become the change we want to see in the world.” - Mahatma Gandhi

1.3 Interpersonal Communication (USD 119462, NQF level 4, 5 credits) 2 Days A major goal of this workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace. It is a very practical look at identifying common communication problems that may be holding you back. You will develop skills in asking questions that give you information you need and you will learn what your non-verbal messages are telling others. You will develop skills in listening actively and empathetically to others as well as enhance your ability to handle difficult situations. If you are serious about your own progress at work and don’t want poor people skills to get in the way, then this is the workshop for you.

1.4 Transformational Leadership (USD 242824 NQF level 4, 12 credits) 2 Days The only certainty we have in life is Change is here to stay! And it is happening at a speed never encountered before. Many organizations are struggling to cope and are holding onto old cultures, old models, old product offerings and old strategies, yet they are hoping to be successful in a world that brought them success yesterday, but which will bring failure tomorrow. Our organizations HAVE to change to stay competitive and profitable! This workshop has been designed to support, encourage and equip both titled and non-titled leaders as they face the need for transformation within their places of work.

"The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades." - John Kotter

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1.5 Dealing with Poor Performance

(USD 113909 NQF Level 3, 5 credits) 2 Days

Whether we like it or not, performance issues will always be with us. It is not a straight forward or easy thing to deal with. It is by far the biggest gripe of frustrated managers and supervisors in work - places all over. But it can be addressed and most of the problems are solvable. This workshop is about identifying ways to address these issues in a way that can provide both short and long term solutions.

If you are not fired with enthusiasm, you will be fired with enthusiasm. Vince Lombardi

1.6 Women in Leadership (USD 242824 NQF level 4, 12 credits) 2 Days This workshop is built on the principles taught in ‘The Basics of Leadership’ but has been designed to celebrate study and learn from the lives of great women leaders. It explores the specific challenges women leaders face, how they lead in comparison to men and how they balance their roles. It is about challenging women to take up their rightful place in the leadership space in both business and government.

“It is a curious thing, but perhaps those who are best suited to power are those who have never sought it. Those who, like you, have leadership thrust upon them, and take up the mantle because they must, and find

to their own surprise that they wear it well.” - J.K. Rowling - Harry Potter

1.7 Leadership and Emotional Intelligence

(USD 252031 NQF Level 5, 4 credits) 2 Days There is now recognition that the human side of leadership has a significant impact on business results. An emotional intelligent leader has far greater potential to positively impact on their workplace. This program is built around the competencies identified by Daniel Goleman as Emotional Intelligence Competencies. It focuses on five key competencies; emotional self-awareness, self-control, empathy, empowerment and teamwork and collaboration, to maximize leadership effectiveness in the workplace. 1.8 The Basics of Leadership (USD 242824 NQF level 4, 12 credits) 2 Days This workshop looks at the characteristics of leaders, functions of leadership and application of leadership principles, with reference to some of the top leaders of our time. It is the foundation on which to build your leadership abilities. The workshop covers areas of influence, levels of leadership, credibility, leadership styles, vision and a lot more.

“Leadership is the ability to draw people together to influence and direct them towards a goal, winning their loyal co-operation, respect and confidence.”

1.9 Effective Coaching Skills (USD 7818 NQF level 5, 5 credits) 2 Days In today’s world of business the passing on of skills from manager to employee is crucial to the success of the organization. Coaching has become one of the absolute keys to successful empowerment and is one of the critical success factors for the organization of the future. The manager is no longer the “boss” but the “coach” focusing on the “coachee’s” development and helps them to learn and grow. This workshop looks at the basics of what coaching is, how it works and how to implement it within a climate conducive to coaching. It is presented in a motivational way, to enable people to catch the heart of coaching.

“To teach a man how he may learn to grow independently, and for himself, is perhaps the greatest service that one man can do another” - Vice Chancellor of Oxford University

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1.10 Effective Negotiation Skills

(USD 117853 NQF level 4, 8 credits) 2 Days

Negotiating is used all the time not only for business purposes. For example, we use it in our social lives perhaps for deciding a time to meet, or where to go on a rainy day. Negotiating is a skill and like any skill, can be learnt and developed with training and practice. Being able to negotiate well is essential for many staff at all levels within an organization. It is important to learn how to identify and examine different negotiation techniques. Effective negotiation helps you to resolve situations where what you want conflicts with what someone else wants. The aim of negotiation therefore, is to find a solution that is acceptable to both parties, and leaves both parties feeling that they’ve won, in some way, after the event.

1.11 Presentation Skills

(USD 14525 NQF level 5, 5 credits) 2 Days Anyone can become a better presenter. All of us at some time or other are required to make some type of presentation around some issue we want to communicate well. This is a very practical course to enable you to have maximum impact with your audience. It involves theory of presentations, practical videoing of course delegates and giving feedback to presentation skills. This highly interactive, practical programme will enhance participant’s ability to present and communicate ideas, services, products or philosophies effectively. It is possibly one of the most important personal development programmes that participants may attend. This course has been designed to enable participants to develop the skills necessary for preparing and delivering powerful presentations to one or to a 1000 persons.

1.12 Problem Solving and Thinking Skills (USD 115385 NQF level 5, 5 credits) 2 Days What’s the most creative organization you know? If it’s not the one you work for or your own, you may want to learn how to promote workplace creativity. Employees are an organization’s greatest resource, and creativity is theirs.

‘Most companies are built for continuous improvement, rather than for discontinuous innovation. They know how to get better, but they don’t know how to get different.” - Gary Hamel

1.13 Time Management (USD 242811 NQF Level 4, 5 credits) 2 Days We all have exactly the same amount of time in a day, 24 hours. Time is neither good nor bad. Its quality will be determined by what an individual does with it. Events in your life can be divided into those which can be controlled, and those which cannot. Fortunately, those which can be controlled far outnumber those which cannot be controlled. People, who exercise discipline in controlling their time, seem to get a greater share of opportunities in life. This program is about learning to take control of your time and not allowing it to control you.

1.14 Stress Management (USD 15214 NQF level 5, 3 credits) 2 Days

Time magazine’s June 6, 1983 cover story called stress “The Epidemic of the Eighties” There can be little doubt that the situation has progressively worsened since then. There is mounting, and irrefutable evidence that increasing work-related stress is linked to spiraling healthcare costs as well as a decline in productivity. Work stress is far and away the leading source of stress for adults. There is mounting, and irrefutable evidence that increasing work-related stress is linked to spiraling healthcare costs as well as a decline in productivity. This course is designed to teach employees what activates their stress reactions, to help them to identify their individual reactions to stress and to train them, utilizing interactive, engaging and most importantly, proven methods, to effectively manage their stress.

“What happens in the mind of man is always reflected in the disease of his body” - René Dubos

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1.15 Change Management (USD 115407 NQF level 5, 10 credits) 2 Days Change, as we know is the one thing about the future we can be sure of. It is often difficult to manage and creates insecurity and conflict. This program looks at three key areas:

How to cope with change as an individual,

How to manage organizational change.

How to be a change driver without losing your people.

1.16 Project Management (USD 120372 NQF level 4, 4 credits) 2 Days Project management focuses on a project. A project is an undertaking that has a beginning and an end and is carried out to meet established goals within cost, schedule, and quality objectives. Project management brings together and optimizes the resources necessary to successfully complete the project. These resources include the skills, talents, and co-operative effort of a team of people; facilities, tools, and equipment, information, systems, and techniques, and money. This program is an introduction to Project Management and can be applied into any project, be it personal or in the work context.

1.17 Leadership and Employee Motivation (USD 15224 NQF level 5, 4 credits) 2 Days Unlocking the best in your staff and getting them to operate at peak performance can be a nightmare for most organisations. This workshop looks at factors that impact on employee’s motivation, what motivation is, and how to create the kind of work environment that will energize and motivate employees. Practical ways the manager can motivates or demotivate the employees and bring out the best in them.

1.18 Facilitation Skills (USD 14525 NQF level 5, 5 credits) 2 Days This workshop is designed for people who want to facilitate training with a difference. The participants will have a clear understanding about outcomes-based training and understand the difference between training and facilitation. Because the workshop is interactive, practical and participative, the participants will design their own lessons using the knowledge gained on innovative facilitation skills. These lessons will be presented and assessed by the facilitator and their peers.

1.19 Conflict Management

(USD 8647 NQF Level 5, 10 credits) 2 Days

We are all faced with conflict situations in the workplace, with clients and at home. This workshop will assist in reducing the potentially damaging impact that a conflict situation could have on the organization or on you as an individual. Essentially the workshop will ensure sustainable customer and staff relations. This workshop is a must for staff that are struggling to work together as a team, for high stressed customer focused environments, essentially anyone who has to deal with other individuals during the course of their day.

1.20 Diversity in the Work Place (USD 116270 NQF Level 3, 3 credits) 2 Days South Africa has a rich yet turbulent history where differences in culture, gender, race and other ‘isms’ have made working together a complex issue. Diversity is a global issue. As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasingly important.

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1.21 Building High Performance Teams

(USD 242819 NQF level 4, 10 credits) 2 Days Organizational success is no longer dependent on one strong individual to drive everyone in a direction. Today teamwork is being modeled as the key to success. It is about harnessing the strengths of team members to create synergy that vastly improves on just the sum of some good individuals. Building effective teams must be a key function of modern leadership and should be implemented at every level of an organization. This workshop looks at the characteristics of effective teams, the roles and functions of teams, how to evaluate your team’s effectiveness and how create the team that you want that will produce the kind of results that you need to be successful.

2. Organisational and Personal Programmes

2.1. Finishing Well – Empowerment for Retirees

(USD 242822 NQF level 4, 10 credits) 3 Days Retirement is uncharted territory. In the past most people thought you “retired and then died”. That’s no longer a given today. We have choices we’ve never had before. In many ways we can now make this time the best of our life. Retirement takes most people by surprise. It’s as if they wake up one day in a new world and they are not ready for it. If you look up the word retire in the dictionary, one of the prominent definitions is ‘to take out of use.’ So when you retire you’re taken out of use. We do not believe that to be true. This workshop is about helping future retirees to start preparing for their new life now. It is about setting goals for the next exciting stage of their lives. We want you help them to retire from everything they dislike doing, and focus their attention totally on what they love doing. It is about FINISHING WELL with LIFE 1 and transitioning smoothly into LIFE 2.

2.2. Values and Money (USD 15092 NQF level 1, 5 credits) and (USD 242810 NQF level 4, 6 credits) 1 Day

Overspending, unsecured lending, corruption and money troubles seem to be the order of the day. Living beyond our means has become a growing phenomenon in our nation, often to the detriment of family life and our personal well-being. Based on the Heartlines movie ‘Nothing for Mahala,’ the Values and Money workshop addresses the underlining values driving our behaviour. Financial fitness is possible through the practice of good and sensible values. This workshop is aimed at employees who would like to learn about how to get out of personal debt through effective financial management and how to make wise financial decisions for their future.

2.3. Customer Service (USD 114974 NQF Level 2, 2 credits) and (USD 242829 NQF level 4, 5 credits) 2 Days Today’s environment business will face fierce competition. Emphasis is now being placed on Customer Service. Essentially customers are changing their expectations and demands and are becoming less and less accepting of poor or shoddy service. This workshop is aimed at any employee who has to interact with the customer in any way, to assist them in understanding that business success in today’s environment is largely up to them and the way they treat the customer.

2.4. Writing Business Plans (USD 114592 NQF4 8 credits) 1-2 Days

Business planning is perhaps the most critical element of a successful business. It is also the element that

many business owners neglect, or spend too little time on. A business plan is far more than a fancy sales tool;

it is a powerful management tool to help you focus on your goals, set objectives and avoid potential pitfalls. The

process of writing a business plan forces you to consider all the aspects of starting your venture, or taking it to

the next stage; from identifying opportunities, to exploring risks, to putting figures to ideas.

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2.5. Assertiveness

(USD 252027 NQF 5, 3 credits) 1-2 Days Assertiveness is a key leadership quality and vital for effective interaction with people at every level. This workshop helps to get an understanding of what assertive behaviour is, in comparison to aggressive and passive behaviour. It also helps to develop self-confidence and to be able to communicate and confront assertively. Applying these principles will give people the skills to be more effective in their interactions in the workplace.

2.6. Be a First Class Receptionist

(USD 14338 NQF Level 2, 2 credits) 1 Day This is a key workshop for frontline line staff to understand that they are the first impression to a customer and can make a positive or negative impression which impacts on the business. This workshop looks, amongst other things, at business etiquette, corporate image, first contacts with customers and professional image to make the customers experience with frontline staff a positive one.

2.7. Selling Skills (USD 118037 NQF level 4, 8 credits) 2 Days

After completion of this workshop, candidates will have acquired tools to assist them in their sales careers. These include preparation, prospecting, presentation skills, persuasive presentations, handling objections, closing the sale, servicing the customers as well as managing their own personal life with the focus on achieving goals.

2.8. Business Writing Skills

(USD12153, NQF Level 4, Credits 5) 1 Day There is too little time and too much competition for ineffectually written business communications. To impress today’s busy readers, one must understand their requirements and respond to their need for clarity and conciseness in written communication. In this workshop, your employees will get the business writing skills they need for delivering information powerfully, persuasively and professionally.

2.9. The Minute Takers Workshop

(USD 119465, NQF level 3, 5 credits) 1 Day No matter who you are or what you do, whether at work or in the community, you are involved in meetings. And meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary:

An assurance of closure,

A strong chair or leader, and

Accurate minutes.

It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this workshop you will understand your role as a minute taker and the best techniques for producing minutes that include all the essential information needed.

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2.10. Train the Trainer

(USD 117871 NQF level 5, 10 credits) 2 Days Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy. To reach this stage as a trainer isn’t easy, but success isn’t just for the naturally gifted. It is possible for all trainers who put effort into their personal growth and development to become capable of a high level of performance. This workshop is about taking someone with a passion and enthusiasm for training and adding to them knowledge and skill to produce the kind of training room quality that creates the potential for a high level learning experience for all course participants, no matter what is being presented.

2.11. Business Etiquette

(USD 14665 NQF level 3, 10 credits) 1 Day By understanding corporate culture and applying Behaviours that support company objectives, participants should more effectively work towards achieving the broader goals of your business.

This module includes the following content: Knowing the business you’re in: what does it do and how does it do it?

Corporate culture: structure, image and ethics

Applying business ethics in the workplace

Behaving appropriately in a business environment

Assessing one’s own behaviour in a business setting

Giving and receiving feedback regarding behaviour at work

2.13. Recruitment and Selection

(USD 10978 NQF level 4, 10 credits) 2 Days

Managed well from the outset, your employees can be your greatest asset. This practical course will equip managers and Human Resources professionals with an understanding of the “why” and “how” of good recruitment and selection protocols. At this program’s conclusion, participants should be able to prepare, recruit and select suitable candidates according to the needs of the business and the ability and potential of the candidate.

2.14. Basic Life Skills

(USD 206478 NQF Level 2, 5 credits) 1-2 Days

All staff at every level of an organisation needs to be equipped with basic skills to manage their lives effectively.

This workshop explores a range of topics in module form to give any employee the basic knowledge required

to live successful and productive lives. There is a full menu to choose from but the main areas addressed

include:

Self-awareness – Discovering you

Skills for succeeding in life

Managing time effectively

Problem solving skills

Communication skills

Relational skills

Major Life Decisions

Understanding and reaching your potential

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3 Motivational Workshops (Employee Engagement)

3.1. The 7 Choices of a Successful Work Life (US 242817 NQF level 4, 8 Credits) 1-2 Days

The freedom to choose may be the most powerful attributes and precious resources we have in our lives. We are a product of our choices, not our conditions. Our careers are shaped by our choices and not by the conditions we encounter in the work place.

This Workshop is about helping people in the work place to make the choices to: Discover a work life where passion and excitement replaces boring routine.

Discover that they can play a part in creating of a phenomenal workplace culture.

Help create a work place where impassioned customers and colleagues rave about.

Become a success in their work life and be able to look back over their lives with fewer regrets.

3.2. The 7 Choices of Successful Women (US 242817 NQF level 4, 8 Credits) 1-2 Days

Globally, business is adapting to the importance of opening leadership doors for top women talent to drive business into the future. The opportunities need to be grasped. Today’s women are confronted by CHOICES on how to respond to the world they help shape every day.

This Workshop is about helping women in the workplace to make the choices to: Discover a work life where passion and excitement replaces boring routine.

Do the right things that will make them come alive at work.

Discover that they can play a part in the creating of a phenomenal workplace culture.

Balance their roles as women both at home and in the workplace.

Become a success in their work life and be able to look back over their lives with fewer regrets.

Make their mark on the world and know that the world has taken them seriously.

3.3. The 7 Choices of Successful Educators (US 242817 NQF level 4, 8 Credits) 1-2 Days

In many ways South Africa is in an educational crisis. We need our classrooms filled with highly skilled, engaged, passionate educators to transform the lives of our children. However, many educators are demoralized, over worked, disengaged and overwhelmed by the lack of resources, huge classes, discipline problems and other challenges they face on a daily basis. Success seems so elusive! Attempts are being made every day to overcome the crisis. Former Deputy President Kgalema Motlanthe said,

“Government has consciously elevated education to one of our top five priorities. One of the tasks of improving the quality of our education remains the need to improve the capacity of educators who are

entrusted with the academic and cognitive development of learners.”

This Workshop is about helping Educators to make the choices to: Discover a work life where passion and excitement replaces boring routine.

Discover that they can play a part in creating of a phenomenal workplace culture.

Help create an educational environment where impassioned children flourish and grow.

Help solve the challenges and overcome the obstacles they face in their schools every day.

Make their mark on the world of education through making a mark in the lives of their learners.

3.4. Staying on Track with the 7 Choices Half day

This workshop is a refresher and evaluation tool to help reflect on progress in implementing the 7 Choices principles. The workshop builds on some of the 7 choices and participants can work through obstacles they have faced and explore ways to maximize potential of the workshop to a successful work life.

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4 Specialised Training

4.1. Assessor Training (Unit Standard 115753, NQF level 5, 15 credits) 5 Days

The South African Government through the South African Qualifications Authority (SAQA) together with the Department of Labor and Department of Education have been appointed to ensure all learning programmes are aligned and accredited. For Accreditation purposes all businesses and organizations have to make use of Assessors to assess their aligned, accredited training courses. This course equips Assessors to do assessment in their own respective workplaces using their field of expertise. The course is divided into two areas: Theory and Practical Portfolio of Evidence (POE) building. The theoretical background over the first two days lays the foundation for the learners’ introduction to the world of outcomes based assessment. With the aid of the learner guide, the POE will be completed during the last three days of the training.

4.2. Moderator Training (Unit Standard 115759, NQF Level 5, 10 credits) 5 Days

This unit standard training is for people who conduct internal or external moderation of outcomes-based assessments. The trainee should be a registered constituent Assessor before he/she can complete this training. Those who have achieved this unit standard will be able to moderate assessments in terms of the relevant outcome statements and quality assurance requirements. The candidate-moderator will be able to use the prescribed Quality Assurance procedures in a fair, valid, reliable and practical manner that is free of all bias and discrimination, paying particular attention to the three groups targeted for redress: race, gender and disability. In particular, people credited with this unit standard are able to:

Demonstrate understanding of the context of an outcomes-based assessment system,

Plan and prepare for moderation,

Conduct moderation,

Advise and support assessors,

Report, record and administer moderation, and

Review moderation systems and processes.

The learners will be required to spend four to five days in the training venue. Two of the training days will be facilitated training and the last two or three days will be utilized in compiling the Portfolio of Evidence.

4.3. Health and Wellness in the Workplace (US 13915, NQF level 3, 4 credits) 1-4 Days

Companies with workplace wellness programmes are improving employee health, decreasing absenteeism and saving money. A successful workplace wellness programme starts with company leaders. Business owners should lead by example, taking part in their company’s corporate fitness programme and working closely with a wellness coach. Topics addressed include: Nutrition, Fitness, Heart health, Cholesterol, Blood pressure, and planning for the workplace – looking at BEST PRACTICE.

4.4. HIV/AIDS in the Workplace Solutions (US 13915, NQF level 3, 4 credits) 1-4 Days

This training provides a broad introduction to HIV/AIDS in the workplace. It introduces a broad case of knowledge about HIV/AIDS that will enable workshop attendees to be informed and be caring workers in an industry. The focus is knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work.

The following training options are available: General Awareness in the Workplace

Peer Educator Training

Counseling Skills

Writing and HIV & AIDS Policy for the Workplace

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4.5. Conflict Management for Casino Frontline Staff

1 Day This workshop has been specifically designed to cater to the unique circumstances and demands of the casino industry. It will equip front-line staff with the skills to effectively identify and deal with potential conflict situations, thereby ensuring sustainable customer relations whilst also avoiding any possible civil or criminal liability that could stem from improper handling of conflict and disputes. Staff will also know when to hand the conflict over to management or security.

4.6. Occupational, Health and Safety

(US 9964: NQF Level 2 Credits 3) 2-3 Days

The purpose of this programme is to enable learners to apply health and safety legislation in the form of standards and procedures governing health and safety in the workplace, to ensure that they contribute to a safe, healthy environment for themselves and others. Contents covered during training: Identify potential hazards in the work area; Limit damage to persons or property in the case of an emergency; Follow procedures that apply to illness or injury in the work area; Procedures for reporting and recording; Procedures to be followed if an injury may lead to a claim against workman's compensation; A brief incident report is written and delivered to the relevant authority.

5. Government Specific Workshops

5.1 Values Based Leadership for Local Government (Unit Standard 242824 NQF level 4, 12 credits) 2 Days

There are real challenges facing local government as they attempt to build the country we as South Africans dreamed of at our first democratic election in 1994. Although much has been achieved in the last 15 years, there is still much to be done. To achieve this we need a new breed of leader who is selfless, passionate and ethical. This workshop is about developing this new breed of leader.

“The millions of South African voters made us, their public representatives, the custodians of their hopes and dreams. Our people have high expectations. We will do our best to be more hands-on, more accessible and

to deliver on our commitments.” - President Jacob Zuma

5.2 Transformational Leadership for Local Government (USD 24824 NQF level 4, 12 credits) 2-3 Days This workshop is to support and develop transformational leaders within government and the civil service. With few exceptions, government departments have too much on their plates. The expectation is to deliver much, too fast and mostly with inadequate capabilities. Many of them have made astonishing headway, but there is still major work ahead. Leaders drive change. To achieve the South African vision captured in our constitution, we need LEADERS who can bring TRANSFORMATION at every level of government. This is dynamic and practical at addressing the issues of transformational change, building on the belief that positive change is achievable built by transformed people in organizations and departments.

5.3 Finance, for Non-Financial Managers

(USD 117256 NQF level 3, 4 credits) 2 Days Managers, supervisors in the civil service make decisions every day in the workplace. These decisions have implications on the financial results and value of their entity. If a person does not understand the impact of their decisions, they are unlikely to make decisions which add value to their entity. In fact, their decisions may be destroying value. The goal of this programme is to enhance delegates’ decision-making by improving their understanding of financial statements, and the impact of their decisions.

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5.4 Customer Service for Local Government (USD 114974 NQF Level 2, 2 credits) and (USD 242829 NQF level 4, 5 credits) 2 Days Much of the vision of 1994 has been achieved in South Africa over the last nineteen years and yet there is still much to be done. Civil servants are the link between the dream and practical service delivery on the ground. How civil servants interact with their customers and the level of service they provide can add value to, or detract from the effective building of our nation and create either goodwill or huge frustration and anger.

“Service people are the most important in the organisation. Without them there is no product, no sale and no profit. Indeed, they are the product. Service is and should be a high calling.”

- J.W. Marriott Jr. This workshop is about helping civil servants understand their value, the importance of their roles and the crucial part they can play in nation building. It is about self-transformation and not only about the transfer and reinforcing of service related skills.

6. Motivational Talks (1 – 2 hour sessions)

6.1 Unlocking Your Potential This program helps you to understand that we all have strengths and weaknesses, to unlock what they are, and to identify ways to release people to maximize their strengths, to manage the weaknesses they can’t change, to change the ones they can, and to develop to their full potential.

6.2. Discovering the Dream for your Life Right from childhood we all have dreams, yet by the time we reach adulthood some of those dreams have faded and now seem impossible. We end up settling for existing and not living. This program helps us rediscover the dreams we had or to create new ones and explores how we can make them a reality.

6.3. Defining Success for Me All of us want to be successful but few of us even know what success is. We know what society says success is. The program helps you to define success for yourself and identifies the keys that will give you the best chance of achieving that success.

6.4. The Magic of Passion Passion is the magic ingredient that all successful people possess yet it is elusive to many of us. This program explores what passion is, how to find it and how to harness passion in your life.

6.5. Attitude is Everything All of us struggle with our attitudes from time to time and this program explores how to develop and maintain a positive attitude no matter the circumstances we face.

“Our attitudes control our lives. Attitudes are a secret power working twenty-four hours a day, for good or bad. It is of paramount importance that we know how to harness and control this great force.” - Tom Blandi

6.6. Building Effective Teams This program explores the value of teamwork, looks at some examples of great teams and then looks how great teams are built and managed.

“Coming together is a beginning. Keeping together is progress. Working together is success.” - Henry Ford

6.7. The 7 Choices of a Successful Work Life This program is a short motivational version of the full 7 Choices of a Successful Work Life workshop and can be used to breathe life into a work place where disengagement and demotivation reign.

6.8. Coping with Crisis Personal crisis often occurs when we least expect it. The program equips you to cope when it does come, gives handles on how to survive while in the midst of a crisis and gives clues as to how to get out of crisis. It has a long term view which includes reaching personal dreams and setting achievable goals for the future.

6.9 Keys to Personal Growth Life is meant to be a continual journey of learning and growth. This is a motivational seminar which focuses on the key personal success principles that will enable you not just to survive, but to grow and give you the best chance of being successful in life.

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7. Business Presentations (half day seminars)

7.1. Creating an Engagement Culture in your Work Place Workplace culture is the prevailing atmosphere and set of attitudes that defines a company. It sets the scene for everything that goes on in an organisation, both good and bad. An engaged employee looks for ways to be more productive and make a real difference within an organisation and regards colleagues as valued team members. Low employee engagement produces the opposite results. This workshop explores how managers can create an engagement culture with all its positive spinoffs inside their organization.

7.2. How to Create a Coaching Culture within Your Organisation Organizational cultures are created by leaders and therefore culture change has to be driven by leadership. The days of top down “command and control” leadership are numbered. The future of leadership is the creating of manager/coaches at every level of an organization for real empowerment to take place. This presentation motivates why it is necessary and highlights how to put a strategy in place to build a coaching culture within any organization.

7.3. Maximizing Your Training Impact This presentation helps business leaders to understand the factors that contribute towards the limited impact on people in the workplace after most training interventions. It then highlights practical ways to change that and to ensure the maximum potential success for your training strategy.

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” - Alvin Toffler

7.4. Developing a Talent Development Program for Your Organisation This is a framework which enables you to retain and grow your own leaders by identifying and developing your high potential leaders. It is not a program but a development strategy that, if implemented, will significantly impact your organization. 8. Qualifications

More detail on request

NB! All training programs are personalized or designed to specifically meet the needs of the client and is not a one size fits all product. Where the development of new modules is required, we then design the required program to meet the need.

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Contact Details: Tel: +27 41 364 3652 • Fax: +27 41 364 3654 • Cell: +27 83 272 7779• Email: kim@zifundise.com Contact: Kim Putnam • Web: http://www.zifundise.com/ • facebook