W E D O N ’ T J U S T C H E C K B O X E S

W E L I S T E NTR A N S F O R M I N G C U S T O M E R

I N T E R A C T I O N S W I T H P E R S O N A L I Z E D

C U S T O M E R E X P E R I E N C E S

EXPERIENCED PEOPLEINNOVATIVE TECHNOLOGY

REMARKABLE RESULTS

D ATA S C I E N T I S T S

A C T I O N A B L E I N S I G H T S

Q U A L I T Y A N A LY T I C SS O F T WA R E

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O N S H O R E | N E A R S H O R E | O F F S H O R E

Why Etech InsightsI N T E L L I G E N T P E R F O R M A N C E S O L U T I O N S ?

Etech’s Data Scientists refine large data sets into actionable insights along with customer experience analytics used to drive successful behaviors.

Etech’s Customer Experience Analysts interpret customer interaction data

and provide insights and recom-mendations that drive an effortless

Customer Experience.

Etech’s proprietary Quality Analytics software, QEvalPro, allows

contact centers to monitor the customer’s experience at each touch point which provides actionable data

and intelligent reporting.

The Benefits

E X P E R I E N C E D P E O P L E | I N N O V A T I V E T E C H N O L O G Y | R E M A R K A B L E R E S U L T SE X P E R I E N C E D P E O P L E | I N N O V A T I V E T E C H N O L O G Y | R E M A R K A B L E R E S U L T S

M O N I T O R C U S T O M E R I N T E R A C T I O N S E F F O R T L E S S L Y C U S T O M I Z A B L E Q U A L I T Y F O R M S

S E C U R E C L O U D H O S T E D P L A T F O R MS T R E A M L I N E E V A L U A T I O N P R O C E S S

G A T H E R B U S I N E S S I N T E L L I G E N C ER E A L T I M E A N A L Y T I C S

D A T A A G G R E G A T I O N A N D T R E N D I N GU S E R F R I E N D L Y D A S H B O A R D S

D A T A S C I E N T I S T S

A C T I O N A B L EI N S I G H T S

Q U A L I T Y A N A L Y T I C S S O F T W A R E

Human IntelligenceM E E T S A R T I F I C I A L I N T E L L I G E N C E

Etech Insights is a complete suite of quality monitoring services for contact centers. It is an innovative combination of people, processes, and technology that delivers remarkable customer experiences. Etech’s solutions transform traditional quality management by combining human intelligence with

artificial intelligence to capture and analyze 100% of customer interactions. Etech’s Data Scientists then refine large data sets into actionable insights that are used to drive successful behaviors. The results are increased sales conversions, reduced churn, and improved customer experience.

Gain Actionable Customer Experience Insights

Serving your customers is not just YOUR priority, it’s OUR priority.The Benefits

E X P E R I E N C E D P E O P L E | I N N O V A T I V E T E C H N O L O G Y | R E M A R K A B L E R E S U L T SE X P E R I E N C E D P E O P L E | I N N O V A T I V E T E C H N O L O G Y | R E M A R K A B L E R E S U L T S

M O N I T O R C U S T O M E R I N T E R A C T I O N S E F F O R T L E S S L Y C U S T O M I Z A B L E Q U A L I T Y F O R M S

S E C U R E C L O U D H O S T E D P L A T F O R MS T R E A M L I N E E V A L U A T I O N P R O C E S S

G A T H E R B U S I N E S S I N T E L L I G E N C ER E A L T I M E A N A L Y T I C S

D A T A A G G R E G A T I O N A N D T R E N D I N GU S E R F R I E N D L Y D A S H B O A R D S

I D E N T I F YL I S T E N E N G A G EA N A LY Z E P R E D I C T

COACH & DEVELOP TEAM MEMBERS

IMPROVE CUSTOMEREXPERIENCE (CX)

TRAINING NEEDSANALYSIS

GROW MARKETSHARE

IMPROVE EFFICIENCY& REDUCE EXPENSES

Etech VisionTo make a remarkable difference for our people, our customers, and within our communities.

Etech MissionEtech is a servant leader organization providing superior customer experiences and innovative solutions

which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.

Our Awards and Certifications

Etech Global Services

1 9 0 3 B E R R Y D R I V E , N A C O G D O C H E S , T E X A S 7 5 9 6 4 | I N F O @ E T E C H G S . C O M | 9 3 6 . 3 7 1 . 2 6 4 0G L O B A L C E N T E R S : L U F K I N | R U S K | D A L L A S | PA L M B E A C H | M O N T E G O B AY | G A N D H I N A G A R | V A D O D A R A