Transforming the Business of Government Through Shared Services

JOHN SINDELAR Deputy Associate AdministratorUnited States General Services Administration

North American Day 2005

• GovBenefits.gov (DOL)

• Recreation One-Stop (DOI)

• IRS Free File (TREAS)

• E-Loans (DOED)

• USA Services (GSA)

• Geospatial One-Stop (DOI)

• Disaster Management (FEMA)

• SAFECOM (DHS)

• E-Vital (SSA)

• Grants.gov (HHS)

• E-Rulemaking (EPA)• Expanding Electronic Tax Products

for Businesses (TREAS)• International Trade Process

Streamlining (DOC)• Consolidated Health Informatics

(HHS)• Federal Asset Sales (GSA)• Business Gateway (SBA)

• Federal Enterprise Architecture• E-Authentication (GSA)

• E-Training (OPM)• Recruitment One-Stop (OPM)• Enterprise HR Integration (OPM)• E-Clearance (OPM)• E-Payroll (OPM)• E-Travel (GSA)• Int. Acquisition Environment (GSA)• E-Records Management (NARA)

Foundational E-Gov Implementations

Presidential Priority E-Government Initiatives

Direction:

• Increasing Adoption & Utilization

• Maximizing Operational Capabilities

• Increasing Interoperability through standards

• Shutting down duplicative systems

Business Reference Model (BRM)• Lines of Business• Agencies, Customers, Partners

Service Component Reference Model (SRM)• Capabilities and Functionality• Services and Access Channels

Technical Reference Model (TRM)• IT Services• Standards

Data Reference Model (DRM)• Business-focused data standardization • Cross-Agency Information exchanges

Bu

sin

ess-D

riven

Ap

pro

ach

Performance Reference Model (PRM)

• Government-wide Performance Measures & Outcomes• Line of Business-Specific Performance Measures & Outcomes

Federal Enterprise Architecture (FEA)

The Common Language for IT Investments

Com

pon

en

t-Based

Arc

hite

ctu

re

FEA Discovery: Redundant Development, Modernization and

Enhancement Investments

$0

$200

$400

$600

$800

$1,000

(In millions)

FY 2004 $215 $120 $910

FY 2005 $176 $146 $878

Human Resources

GrantsFinancial

Management

Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme

Shared Services EnvironmentWhy? To What End?

Common Solutions for Common Business Processes – Federal Lines of Business (LOB) Initiative:

– Program-specific decision-making to Enterprise level

– Leverage commonalities in IT hosting, services and business processes operating in multiple agencies

– Interface with E-Gov Common Solutions.– Yield long-term cost savings and benefits through

reduction of redundant investments and the establishment of a shared service environment

– Resource constrained environment– Align resources with core agency mission– Improve service delivery and increase operational

efficiencies

Lines Of Business InitiativesWhere Are We?

Lines of Business & Status:

• Financial Management – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05.

• Human Resources Management– Same as above

• Grants Management – 06 implementation of common solution

• Case Management – litigation common solution implemented 06

• Federal Health Architecture – target architecture in 05

• IT Security – recommendations in the Fall 05

• Information Sharing – planning stage

Business Model for the Shared Services LOB Initiatives

Mar 2004 Apr 2004 May 2004 Jun 2004 Jul 2004 Aug 2004 Sep 2004

Kick Off Meeting3/18/04

Final Solution & Architecture

8/2/04

Draft Solution & Architecture

6/30/04

RFI Distributed

4/15/04

Develop Common Solution & Target Architecture

Define/ Plan LoB

Monitor and Communicate LoB Progress/Status

RFI Responses Received5/17/04

LoB Vision & Plan Completed

3/25/04

Develop Business Case

Draft Joint Business

Case8/2/04

Final Joint Business

CaseEarly Sept. ‘04

Develop RFI

Multi-Agency Executive Steering Committee

E-PayrollE-PayrollE-TravelE-Travel

Grants.govGrants.govIAEIAE

Center of Excellence(Public, Private, or Joint)

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting PaymentMgt.

PaymentMgt.

FundsMgt.

FundsMgt.

ReceiptMgt.

ReceiptMgt.

AGENCYAGENCY

Public or Private Service Providers

General Ledger

Mgt.

General Ledger

Mgt.

CostMgt.

CostMgt.

ReportingReporting

FM LOB PMO

Multi-Agency Executive Steering

Committee

E-RecordsE-Records

Non-Core Functionality

Non-Core Functionality

Non-Core Functionality

Non-Core Functionality

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

AGENCYAGENCY

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

AGENCYAGENCY

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.

CostMgt.

Reporting PaymentMgt.

FundsMgt.

ReceiptMgt.

AGENCYAGENCY

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.

CostMgt.

Reporting PaymentMgt.

FundsMgt.

ReceiptMgt.

AGENCYAGENCY

Multi-Agency Executive Steering Committee

E-PayrollE-PayrollE-TravelE-Travel

Grants.govGrants.govIAEIAE

Center of Excellence(Public, Private, or Joint)

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting PaymentMgt.

PaymentMgt.

FundsMgt.

FundsMgt.

ReceiptMgt.

ReceiptMgt.

AGENCYAGENCY

Public or Private Service Providers

General Ledger

Mgt.

General Ledger

Mgt.

CostMgt.

CostMgt.

ReportingReporting

FM LOB PMO

Multi-Agency Executive Steering

Committee

E-RecordsE-Records

Non-Core Functionality

Non-Core Functionality

Non-Core Functionality

Non-Core Functionality

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

AGENCYAGENCY

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

AGENCYAGENCY

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.

CostMgt.

Reporting PaymentMgt.

FundsMgt.

ReceiptMgt.

AGENCYAGENCY

Center of Excellence

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.FundsMgt.

PaymentMgt.

ReceiptMgt.

CostMgt.

Reporting

General Ledger

Mgt.

CostMgt.

Reporting PaymentMgt.

FundsMgt.

ReceiptMgt.

AGENCYAGENCY

FM LoB Shared Service Delivery Model

Note: number of COEs, and agencies per COE, is notionally represented.

BusinessProcessing (blue)

IT Hosting (orange)

LOB Implementation Issues

1. Change Management

2. Governance

3. Metrics/SLAs

4. Commercial Sector Participation

5. Acquisition Strategies

6. Financing

Ingredients for Success in a Shared Services Environment

• Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments

• Sustained Top-Down Leadership and transparent decision-making

• Management Team to drive effective stakeholder participation, project management skills, early wins

• Prioritization of competing resources to facilitate developmental effort

For more information …

John Sindelar

Deputy Associate Administrator

Office of Governmentwide Policy

General Services Administration (GSA)

• (202) 501-8880

• john.sindelar@gsa.gov