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Ian Golding, CCXPGlobal Customer Experience Specialist
Transforming the Customer Experience in a Digitally Led Economy
How do
you feel
right now?
It is so easy to
say…
…but so hard
to do
What experience are you
delivering today?
Putting the interests of the BUSINESS first to make as much money as possible?
Putting the interests of the CUSTOMER first to make as much money as possible?
Organisational Layers of Customer Experience
Thank You
ijgolding.com