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Quick name check...
Sevatas – the new name for Pound Gates
Vehicle Management Services
– Providing risk management, claims and damage
reduction solutions to the finished vehicle
logistics sector
Costs...
Low transit damage indicates high quality
Damage repair costs
Insurance premiums
Vehicle inspections
Claims administration
Brand perception through delayed
customer delivery
Costs...
Damage costs
– 15.4m vehicle registrations
– Based on 3% claim ratio = 460,000 damaged
vehicles
– €150m-€200m p/a
Insurance premiums
– Different OEM arrangements + liability insurance
for LSPs = €80m p/a
Costs...
Vehicle inspections
– 15.4m vehicle registrations x 3 handovers @ €1
– €50m p/a
Claims administration
– @ €100 per claim= €50m p/a
Total
– €330m p/a
Causes
New vehicles are (mostly) unpacked and
susceptible to damage
– Wide range of perils that can cause damage and
loss
– Some are avoidable; opportunities to reduce still
further
– Others are not; mitigation or disaster recovery
required
Causes...
Handling
•Stowing•Lashing•(Un)loading•Parking•Vehicle access•Theft
Movement
• Heavy weather
• Rail dust
• Stone chips
• Shunts
• Road accidents
Catastrophe
• Hail
• Flood
• Contamination
Damage reduction
Data capture, analysis to support risk management
Handling processes, vehicle protection
Collaboration –supplier / OEMs
Knowledge sharing, benchmarking
Data capture to support risk
management...
Damage reduction can be costly!
To form the basis of an argument, cost
benefit analysis must be undertaken
Analysis can only be delivered where costs
accurately recorded and reported
Lack of consistent reporting
Do you know how many damages you
really suffer?
Data often not held centrally, split across
NSCs or LSPs
All claims must be recorded, even if small
/ under carrier liability
No data = no accurate Cost Benefit
Analysis
Data capture to support risk
management...
Handling processes, vehicle
protection
Wide range of options, including
– Vehicle / equipment protection, hail nets, tree
cutting etc
– Damage resistant paints
– Handling standards, operational instructions,
quality auditing
– Dealer management, auditing
– Vehicle washing procedures
Collaboration
OEM / LSP – identifying issues together
– Sharing of accurate data and solutions, e.g.
• high claiming dealerships
• need for protection
• operator training
• KPIs and contracts that support collaboration
Knowledge sharing & benchmarking
Finally, damage reduction through
knowledge sharing & benchmarking
– Good work of the ECG Quality Standards working
group; looking at damage issues and resolution
– Sevatas communities of interest – bringing
together stakeholder groups (manufacturers, ports
and vessel operators, insurers) to discuss common
problems and solutions
– Better understanding to improve decision making