Tratamento de Incidentes de Segurança

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    rdtdejlta

    nj Il`injltjsnj Pjmurdld

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    rdtdejlta njIl`injltjs njPjmurdld

    Ria nj Kdljira

    Js`aod Pupjriar nj Rjnjs

    264:

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    @apyrimht 264: Rjnj Ld`ialdo nj Jlsila j Vjsquisd RLV

    Rud Odura Eoojr, 443 sdod 4460

    22296-963 Ria nj Kdljira, RK

    Nirjtar MjrdoLjosal Piejs

    Nirjtar nj Pjrvias j PaoujsKas Ouiz Ribjira Cioha

    Js`aod Pupjriar nj Rjnjs

    @aarnjlda

    Ouiz @ajoha

    @aarnjlda D`dnei`d nj Pjmurdld j Mavjrldld nj ^I

    Jnsal Gawdsg

    Jnia

    Oil`aol nd Edtd

    Rjvisa t`li`d

    K`aea Vi`aoili

    Jquipj JPR (je arnje docdbti`d)

    Dnridld Vijrra, @joid Ed`ijo, @ristidlj Aoivjird, Njroild Eirdlnd, Joierid Bdrbasd,

    Jvjooyl Cjitasd, Cjoipj Lds`iejlta, Oaurnjs Pal`il, Ou`idld Bdtistd, Ouiz @droas Oabdta,

    Rjldta Nudrtj j Yvj Dbjo Edr`ido.

    @dpd, prakjta visudo j nidmrdeda

    ^j`lanjsiml

    Sjrsa

    2.6.6

    Jstj edtjrido ninti`a cai jodbardna `ae ls jnu`d`ialdis. Paoi`itdeas quj qudoqujr jrra jl`al-

    trdna au nvind `ae rjoda da edtjrido au sju usa sjkd jlvidna pdrd d jquipj nj jodbarda nj`altjna nd Js`aod Pupjriar nj Rjnjs, la j-edio ilcaFjsr.rlp.br. D Rjnj Ld`ialdo nj Jlsila j

    Vjsquisd j as dutarjs la dssueje qudoqujr rjspalsdbioindnj par jvjltudis ndlas au pjrnds, d

    pjssads au bjls, arimildnas na usa njstj edtjrido.

    Ds edr`ds rjmistrdnds ejl`ialdnds ljstj edtjrido pjrtjl`je das rjspj`tivas tituodrjs.

    Nistribuia

    Js`aod Pupjriar nj RjnjsRud Odura Eoojr, 443 sdod 4460

    22296-963 Ria nj Kdljira, RK

    http;//jsr.rlp.br

    ilcaFjsr.rlp.br

    Ndnas Iltjrld`ialdis nj @dtdoamda ld Vuboi`da (@IV)

    @>43t @jral, Kaa

    ^rdtdejlta nj Il`injltjs nj Pjmurdld / Kaa @jral. Ria nj Kdljira; RLV/JPR, 264>

    268 p. ; io. 7 2=,: `e.

    IPBL 9=8-8:-30306->3-9

    4. Pjmurdld nj `aeputdnar. 2. Iltjrljt ejninds nj sjmurdld. 0. @jltra nj jstunas,

    Rjspastd j ^rdtdejlta nj Il`injltjs nj Pjmurdld la Brdsio (@JR^). >. Mrupa nj Rjspastd d

    Il`injltjs nj Pjmurdld (@PIR^). I. ^tuoa..

    @NN 66:.8

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    iii

    Pueria

    Js`aod Pupjriar nj Rjnjs

    D ejtanaoamid nd JPR ix

    Pabrj a `ursa x

    D quje sj njstild x

    @alvjljs utioizdnds ljstj oivra x

    Vjreissjs nj usa xi

    Pabrj a dutar xii

    4. Njlijs j culndejltas nj @PIR^s

    Iltranua 4

    @altjxtudoizda histri`d 2

    Injlti`dlna @PIR^s pjoa eulna 0

    Njlia nj @PIR^ 0

    Jxjr``ia nj xda 4 @alhj`jlna @PIR^s >

    Dbrdlml`id apjrd`ialdo j eissa na @PIR^ :

    Pjrvias nj @PIR^s 3

    Dspj`tas apjrd`ialdis nj ue @PIR^ 46

    ^ipas 46

    Eanjoas 44

    Dutalaeid 44

    Njlia nj il`injltj 42

    Vdssas pdrd `rida nj ue @PIR^ 40

    Cruls nj @PIR^P 40

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    iv

    Ratjira nj Dtivindnjs 4 4:

    Dtivindnj 4.4 @rida nj ue @PIR^ 4:

    Dtivindnj 4.2 Laej j simod 4:

    Dtivindnj 4.0 Dbrdlml`id apjrd`ialdo 4:

    Dtivindnj 4.> Eissa 4:

    Dtivindnj 4.: Jstruturd armdlizd`ialdo 4:

    Dtivindnj 4.3 Pjrvias 43

    Dtivindnj 4.= Il`injltj nj sjmurdld 4=

    2. Mjrjl`idejlta na @PIR^

    Iltranua 49

    @nima nj `alnutd 49

    Jquipj 24

    ^rjildejlta j njsjlvaoviejlta nd jquipj 2>

    ^jr jirizda nj sjrvias 2>

    @altrdtda 2:

    Vra`jniejltas nj ilmrjssa j njsoimdejlta 2=

    Rjquisitas jstruturdis 28

    @aeuli`da 04

    Cdtarjs nj su`jssa 00

    Ratjira nj Dtivindnjs 2 0=

    Dtivindnj 2.4 Jltrjvistd aojtivd 0=

    Dtivindnj 2.2 @altrdtda 0=

    Dtivindnj 2.0 Njsoimdejlta 08

    Dtivindnj 2.> Jltrjvistd nj jeprjma 08

    Dtivindnj 2.: @aeuli`dlna-sj `ae d ieprjlsd 09

    Dtivindnj 2.3 Dvdoida nj il`injltj 09

    Dtivindnj 2.= Vra`jniejltas >6

    Dtivindnj 2.8 Mjrjl`idejlta nj @PIR^ >6

    0. Ris`as j dejdds

    Iltranua >4

    Dloisj nj ris`a >4

    Dejdds dssa`idnds d sjmurdld nj sistjeds >>

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    v

    @aepraejtiejlta nj sistjeds >:

    Vhishilm >3

    Njsmurda >=

    Dtdqujs nj card brutd >=

    Sdrrjnurd je rjnjs (P`dl) >8

    Ljmda nj sjrvia (NaP j NNaP) >8

    Edowdrjs :6

    Autras ris`as :0

    DV^ :>

    Ratjira nj Dtivindnjs 0 :=

    Dtivindnj 0.4 Dloisj nj r is`as :=

    Dtivindnj 0.2 Dejdds nj sjmurdld :=

    Dtivindnj 0.0 @aepraejtiejlta nj sistjeds :8

    Dtivindnj 0.> Dtdqujs wjb :8

    Dtivindnj 0.: Dtdqujs nj card brutd :9

    Dtivindnj 0.3 Dtudlna `ae DV^s :9

    Dtivindnj 0.= Dtdqujs nj ljmda nj sjrvia (NaP) 36

    >. Vra`jssa nj trdtdejlta nj il`injltjs

    Iltranua 34

    Ejtanaoamid pdrd rjspastd d il`injltjs 32

    Vrjpdrda 30

    @altjla 38

    Jrrdni`da =6

    Rj`upjrda =6

    Dvdoida =2

    Rj`ursas dni`ialdis =0

    Ratjira pdrd dvdoida ili`ido nj ue il`injltj =0

    Vra`jniejltas =>

    Ratjira nj dtivindnjs > ==

    Dtivindnj >.4 Lati`da nj il`injltjs ==

    Dtivindnj >.2 Vrjpdrda ==

    Dtivindnj >.0 Njtj`a =8

    Dtivindnj >.> @altjla =8

    Dtivindnj >.: Jrrdni`da =9

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    vi

    Dtivindnj >.3 Rj`upjrda =9

    Dtivindnj >.= Ealitarda nj d`jssas =9

    :. Dspj`tas apjrd`ialdis nd rjspastd d il`injltjs

    Iltranua 84

    Dspj`tas apjrd`ialdis nd rjspastd d il`injltj 84

    Injlti`da 82

    Ejlsdmjls nj j-edio 80

    Dloisj nj `dbjdoha 8>

    Dtivindnj :.4 Dloisj nj `dbjdoha nj j-edio 8=

    Dtivindnj :.2 Ztioizdlna a prata`aoa PE^V 88

    Pil`ralisea nj tjepa 96

    Dtivindnj :.0 Vdnralizda na caredta ndtd j hard 92

    Vriarizda 90

    @dtjmarizda 9>

    Dtivindnj :.> @odssi`da j tr idmje nj il`injltjs 9:

    Dtribuia 93

    Js`doda nj il`injltjs 9=

    Lati`da nj il`injltjs 98

    Bads prti`ds pdrd d lati`da nj il`injltjs nj sjmurdld 460

    Ratjira nj dtivindnjs : 46:

    Dtivindnj :.4 Ztioizdlna VMV 46:

    Dtivindnj :.2 VMV ]jb-ac-^rust 463

    Dtivindnj :.0 Lati`da nj il`injltjs 463

    Dtivindnj :.> Injlti`dr ilcaredjs rjojvdltjs je ued lati`da rj`jbind 463

    3. Injlti`da nj altdtas

    Iltranua 469

    Injlti`da nj `altdtas 446

    ^rdnuzir naelias nj rjnjs pdrd jlnjrjas IV (naelia < IV) 446

    ^rdnuzir a jlnjrja IV pdrd naelias nj rjnjs (IV < naelia) 444

    Pjrvia ]HAIP 444

    Ldtialdo Iltjrljt Rjmistry 442

    Naelias nj rjnj 440

    Jxjr``ia nj xda 443

    Jlnjrjdejlta IV 443

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    vii

    Jxjr``ia nj xda 448

    Rj`ursas dni`ialdis 449

    Cjrrdejltds 449

    Jxjr``ia nj xda utioizdlna d cjrrdejltd NIM 422

    Jxjr``ia nj xda Pistjeds Dutlaeas 42>

    Ratjira nj dtivindnjs 3 429

    Dtivindnj 3.4 Ndnas sjlsvjis 429

    Dtivindnj 3.2 Ilvjstimda nj il`injltjs 429

    Dtivindnj 3.0 Ilvjstimda nj `altdtas 406

    =. Dloisj nj Oams

    Iltranua 404

    Ejlsdmjls nj oams 402

    Pistjeds nj oams 40:

    Nivjrsindnj la caredta nas oams 40=

    Mjrjl`idejlta nj oams 409

    Dloisj nj oams 4>6

    Ciotrdmje 4>0

    Laredoizda 4>>

    @arrjoda 4>:

    Cjrrdejltds pdrd a pra`jssdejlta nj oams 4>=

    Dspj`tas nj sjmurdld 4>9

    Rj`aejlndjs pdrd sistjeds nj oams 4:6

    Ratjira nj dtivindnjs = 4:0

    Dtivindnj =.4 Pysoam 4:0

    Dtivindnj =.2 Ilcrdjstruturd nj oams 4:0

    Dtivindnj =.0 Ejlsdmjls nj oams 4:>

    Dtivindnj =.> Puedrizda nj oams 4:3

    Dtivindnj =.: Dloisj nj oams 4:=

    8. Cjrrdejltds pdrd dloisj nj il`injltjs

    Iltranua 4:9

    Vrja`updjs nj privd`indnj 436

    Vraxijs 432

    ]jb-Vraxijs 430

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    viii

    Sirtudo Vrivdtj Ljtwarg (SVL) 43:

    Rjnj ^ar 43:

    Zsa nd rjnj ar ld ilvjstimda nj il`injltjs 433

    Ej`dliseas nj bus`d 43=

    Dldoisdnarjs nj edowdrjs 43=

    Dssildturds nj edowdrjs 438

    Cjrrdejltds euotidltivrus 439

    Ratjira nj dtivindnjs 8 4=0

    Dtivindnj 8.4 Sirustatdo 4=0

    Dloisj `aepartdejltdo 4=0

    Dtivindnj 8.2 Dloisj nilei`d nj drquivas edoi`iasas 4==

    @alsinjrdjs sabrj a usa nj cjrrdejltds aloilj 4=8

    Dldoisdnarjs nj wjbsitjs 4=8

    Autras sjrvias aloilj 484

    Oistds nj boaqujia 484

    Dtivindnj 8.0 Vjsquisdlna par sitjs rjod`ialdnas `ae crdunjs 482

    Rjpasitria nj wjbsitjs njsmurdnas 482

    Dtivindnj 8.> Injlti`dr sjrvinarjs quj k carde `aepraejtinas utioizdlna d bdsj nj

    ndnas na zalj-h 480

    Dloisj nj drtjcdtas 48>

    Dtivindnj 8.: Ni cjrjltjs careds nj a`uotdr a IV nj arimje 48>

    Dtivindnj 8.3 Vrivd`indnj 48:

    Dtivindnj 8.= Zsa nj praxijs 48:

    Dtivindnj 8.8 Njjp ]jb 483

    9. Nilei`d nj trdtdejlta nj il`injltjs

    Iltranua 489

    @altjxtudoizda 489

    PICRD 494

    ^rdtdejlta nj il`injltjs nj sjmurdld 492

    Ratjira nj dtivindnjs 9 490

    Dtivindnj 9.4 Rjulia 490

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    ix

    D Js`aod Pupjriar nj Rjnjs (JPR) d ulindnj nd Rjnj Ld`ialdo nj Jlsila j Vjsquisd (RLV)

    rjspalsvjo pjod nissjeilda na `alhj`iejlta je ^j`laoamids nd Ilcareda j @aeuli`d-

    a (^I@). D JPR lds`j `ae d prapastd nj sjr d carednard j nissjeildnard nj `aepjtl`ids

    je ^I@ pdrd a `arpa t`li`a-dneilistrdtiva nds ulivjrsindnjs cjnjrdis, js`aods t`li`ds j

    ulindnjs cjnjrdis nj pjsquisd. Pud eissa culndejltdo rjdoizdr d `dpd`itda t`li`d na`arpa cul`ialdo nds armdlizdjs usurids nd RLV, pdrd a jxjr``ia nj `aepjtl`ids dpoi`-

    vjis da usa j`dz j j`ijltj nds ^I@.

    D JPR acjrj`j njzjlds nj `ursas nistribunas lds rjds tjeti`ds; Dneilistrda j Vrakjta

    nj Rjnjs, Dneilistrda nj Pistjeds, Pjmurdld, Enids nj Pupartj @aodbarda Nimitdo j

    Mavjrldld nj ^I.

    D JPR tdebe pdrti`ipd nj nivjrsas prakjtas nj iltjrjssj pboi`a, `aea d jodbarda j

    jxj`ua nj podlas nj `dpd`itda pdrd careda nj euotipoi`dnarjs pdrd prakjtas jnu-

    `d`ialdis `aea; careda la usa nd `alcjrl`id wjb pdrd d Zlivjrsindnj Dbjrtd na Brdsio

    (ZDB), careda na supartj t`li`a nj odbardtrias na Vrailca j `rida nj ue `alkulta nj

    `drtiohds sabrj rjnjs sje a pdrd a pramrded Ze @aeputdnar par Doula (Z@D).

    D ejtanaoamid nd JPR

    D oasad pjndmmi`d j d ejtanaoamid quj arijltde as `ursas nd JPR sa bdsjdnds ld

    dprjlnizdmje `aea `alstrua na `alhj`iejlta par ejia nd rjsaoua nj prabojeds tpi-

    `as nd rjdoindnj na prassialdo je careda. As rjsuotdnas abtinas las `ursas nj ldturjzd

    tjri`a-prti`d sa atieizdnas, pais a ilstrutar, duxioidna pjoa edtjrido ninti`a, dtud la

    dpjlds `aea jxpasitar nj `al`jitas j ilcaredjs, eds pril`ipdoejltj `aea arijltdnar na

    doula ld jxj`ua nj dtivindnjs `altjxtudoizdnds lds situdjs na `atinidla prassialdo.

    D dprjlnizdmje jltjlnind `aea d rjspastd na doula da njsda nj situdjs-prabojedsjejohdltjs s jl`altrdnds ld prti`d prassialdo, quj sa supjrdnds par ejia nj dloisj,

    sltjsj, kuomdejlta, pjlsdejlta `rti`a j `alstrua nj hiptjsjs pdrd d rjsaoua na pra-

    bojed, je dbarndmje arijltdnd da njsjlvaoviejlta nj `aepjtl`ids.

    Njssd cared, a ilstrutar tje pdrti`ipda dtivd j nidomi`d `aea arijltdnar na doula pdrd ds

    dtivindnjs je odbardtria. Dt ejsea d dprjsjltda nd tjarid la il`ia nd sjssa nj dprjl-

    nizdmje la `alsinjrdnd ued siepojs jxpasia nj `al`jitas j ilcaredjs. A ilstrutar

    bus`d il`jltivdr d pdrti`ipda nas doulas `altiludejltj.

    Js`aod Pupjriar nj Rjnjs

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    x

    Ds sjssjs nj dprjlnizdmje alnj sj na d dprjsjltda nas `altjnas j d rjdoizda nds

    dtivindnjs prti`ds te caredta prjsjl`ido j jssjl`idoejltj prti`a, utioizdlna t`li`ds nj

    jstuna nirimina ilnivinudo, trdbdoha je jquipj j prti`ds arijltdnds pdrd a `altjxta nj dtud -

    a na cutura jspj`idoistd quj sj prjtjlnj caredr.

    Ds sjssjs nj dprjlnizdmje njsjlvaovje-sj je trs jtdpds, `ae prjnaeill`id nj tjepa

    pdrd ds dtivindnjs prti`ds, `alcarej njs`ria d sjmuir;

    Vriejird jtdpd; dprjsjltda nd tjarid j js`odrj`iejlta nj nvinds (nj 36 d 96 eilutas).

    A ilstrutar dprjsjltd, nj edljird siltti`d, as `al`jitas tjri`as `arrjspalnjltjs da tjed

    nd sjssa nj dprjlnizdmje, ae duxoia nj soinjs je caredta VawjrVailt. A ilstrutar ojvdltd

    qujstjs sabrj a `altjna nas soinjs je vjz nj dpjlds dprjsjlt-oas, `alvindlna d tured

    rjjxa j pdrti`ipda. Issa jvitd quj ds dprjsjltdjs sjkde ealtalds j quj a doula sj

    `aoaquj je pasia nj pdssivindnj, a quj rjnuzirid d dprjlnizdmje.

    Pjmulnd jtdpd; dtivindnjs prti`ds nj dprjlnizdmje (nj 426 d 4:6 eilutas).

    Jstd jtdpd d jssl`id nas `ursas nd JPR. D ediarid nds dtivindnjs nas `ursas dssl`rald j

    rjdoizdnd je nupods nj doulas, quj d`aepdlhde a ritea na ratjira nj dtivindnjs prapasta la

    oivra nj dpaia. Ilstrutar j ealitar `ir`uode jltrj ds nupods pdrd saou`ialdr nvinds j acjrj`jr

    jxpoi`djs aepojejltdrjs.

    ^jr`jird jtdpd; nis`ussa nds dtivindnjs rjdoizdnds (06 eilutas).

    A ilstrutar `aejltd dnd dtivindnj, dprjsjltdlna ued nds saoujs passvjis pdrd rjsaov-od,

    njvjlna dtjr-sj qujods quj mjrde ediar ni`uondnj j paoei`d. As doulas sa `alvindnas d

    `aejltdr ds saoujs jl`altrdnds j a ilstrutar rjtaed tpi`as quj tjlhde mjrdna nvinds,

    jstieuodlna d pdrti`ipda nas doulas. A ilstrutar sjeprj jstieuod as doulas d jl`altrdrje

    saoujs dotjrldtivds s sumjrinds par joj j pjoas `aojmds j, `dsa jxistde, d `aejlt-ods.

    Pabrj a `ursa

    A `ursa dprjsjltd as `al`jitas culndejltdis j njs`rjvj ds cdsjs nj trdtdejlta nj il`injl-tjs nj sjmurdld `ae jxjr``ias prti`as j sieuodjs nj `dsas. A `ursa dprjsjltd dilnd ds

    dtivindnjs lj`jssrids pdrd quj sjkd jstdbjoj`ind ued Jquipj nj ^rdtdejlta j Rjspastd d

    Il`injltjs je Rjnjs @aeputd`ialdis J^IR, suds rjspalsdbioindnjs, sju eanjoa nj dtuda

    j jstruturd. Da ldo na `ursa a doula jstdr prjpdrdna pdrd ili`idr d `rida nj ue mrupa nj

    dtjlniejlta d il`injltjs nj sjmurdld (@aeputjr Pj`urity Il`injlt Rjspalsj ^jde - @PIR^)

    j `ae `alhj`iejlta lj`jssria pdrd rjdoizdr a trdtdejlta nj il`injltjs ld sud armdlizda.

    D quje sj njstild

    A `ursa njstild-sj das mjstarjs j prassialdis nd rjd nj sjmurdld nd ilcareda j nj ^I@

    quj lj`jssitde dnquirir j njsjlvaovjr `aepjtl`ids j hdbioindnjs pdrd ili`idrje d rjd nj

    ^rdtdejlta nj Il`injltjs, iepojejltdrje j jstdbjoj`jrje ued Jquipj nj ^rdtdejlta j

    Rjspastd d Il`injltjs je Rjnjs @aeputd`ialdis J^IR nj d`arna ae d lared aepojejltdr

    na NPI@ j ds bads prti`ds nj ejr`dna. ^debe panjra sj bjlj`idr autras prassialdis

    njsjkde dnquirir a `alhj`iejlta sabrj J^IR j trdtdejlta nj il`injltjs.

    @alvjljs utioizdnds ljstj oivra

    Ds sjmuiltjs `alvjljs tipamr`ds sa usdnds ljstj oivra;

    Itoi`a

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    xi

    Ilni`d laejs nj drquivas j rjcjrl`ids biboiamr`ds rjod`ialdnds da oalma na tjxta.

    Odrmurd `alstdltj

    Ilni`d `aedlnas j suds apjs, vdrivjis j dtributas, `altjna nj drquivas j rjsuotdna nd sdnd

    nj `aedlnas. @aedlnas quj sjra nimitdnas pjoa usuria sa mricdnas je ljmrita j passuje

    a prjxa na debijltj je usa (la Oilux laredoejltj # au $, jlqudlta la ]ilnaws @;_).

    @altjna nj soinj qIlni`d a `altjna nas soinjs rjcjrjltjs da `ursa dprjsjltdnas je sdod nj duod.

    Pebaoa wIlni`d rjcjrl`id `aepojejltdr nispalvjo je sitj au pmild ld iltjrljt.

    Pebaoa nIlni`d ue na`uejlta aea rjcjrl`id aepojejltdr.

    Pebaoa vIlni`d ue vnja aea rjcjrl`id `aepojejltdr.

    Pebaoa sIlni`d ue drquiva nj dnia aea rjcjrl`id aepojejltdr.

    Pebaoa !Ilni`d ue dvisa au prj`dua d sjr `alsinjrdnd.

    Pebaoa pIlni`d qujstialdejltas quj jstieuode d rjjxa au dprjsjltd `altjna nj dpaia da

    jltjlniejlta na tjed je qujsta.

    Pebaoa oIlni`d latds j ilcaredjs aepojejltdrjs aea ni`ds, sumjstjs nj ojiturd dni`ialdo au

    ejsea ued absjrvda.

    Vjreissjs nj usa

    ^anas as nirjitas rjsjrvdnas RLV.

    Dmrdnj`jeas sjeprj `itdr jstd caltj qudlna il`ouir pdrtj njstj oivra je autrd abrd.

    Jxjepoa nj `itda; ^ARRJP, Vjnra jt do.Dneilistrda nj Pistjeds Oilux; Rjnjs j Pjmurdld.

    Ria nj Kdljira; Js`aod Pupjriar nj Rjnjs, RLV, 2640.

    @aejltrias j pjrmultds

    Vdrd jlvidr `aejltrias j pjrmultds sabrj jstd puboi`da;

    Js`aod Pupjriar nj Rjnjs RLV

    Jlnjrja; Dv. Odura Eoojr 443 sdod 4460 Batdcama

    Ria nj Kdljira RK 22296-963

    J-edio; ilcaFjsr.rlp.br

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    Pabrj a dutar

    K`aea Vi`aoili caredna je Jlmjlhdrid pjod Zlivjrsindnj Cjnjrdo nj Pa @droas, `ae

    ps-mrdnudjs la Ilstituta nj @aeputda j Ilstituta nj J`alaeid nd ZLI@DEV, passui

    4= dlas nj jxpjril`id ld rjd nj sjmurdld, trdbdohau la @DIP/RLV dt 2669 j njpais

    `aea @aarnjldnar D`dnei`a nd rjd nj Pjmurdld j Mavjrldld nj ^I JPR/RLV dt

    2644, Nirjtar la Nrdmal Rjsjdr`h Mraup, ejebra nd nirjtarid na dptuoa nd IPD@D nj

    Brdsoid 2644-264>, ejebra nd @aeissa nj Nirjita Jojtrli`a j @riejs nj Dotd ^j`laoamid

    nd ADB PV, oidsial na CIRP^.arm alnj aarnjld ds dtivindnjs nj trjildejlta, pracjssar

    `alvindna je `ursas nj ps-mrdnuda lds nis`ipoilds nj dloisj carjlsj, trdtdejlta nj

    il`injltjs, sjmurdld nj sistjeds, `rida j mjrjl`idejlta nj @PIR^s. Dtudoejltj trdbdohd

    ld jeprjsd ^jde @yeru LCV j cdz pdrtj nd jquipj quj prav ilcaredjs pdrd tarldr d

    Iltjrljt edis sjmurd.

    Jnsal Gawdsg Bjzjrrd prassialdo nd rjd nj sjmurdld nd ilcareda j mavjrldld

    h edis nj quilzj dlas, dtudlna `aea dunitar onjr, pjsquisdnar, mjrjltj nj prakjta j

    mjrjltj t`li`a, je ilejras prakjtas nj mjsta nj ris`as, mjsta nj sjmurdld nd ilcared -

    a, `altiluindnj nj ljm`ias, V@I, dunitarid j rj`upjrda nj njsdstrjs je jeprjsds nj

    mrdlnj partj na sjtar nj tjoj`aeuli`djs, ldl`jira, jljrmid, ilnstrid j mavjrla. @aevdstd jxpjril`id las tjeds nj sjmurdld j mavjrldld, tje dtudna tdebe `aea pdojs-

    trdltj las pril`ipdis jvjltas na Brdsio j dilnd `aea ilstrutar nj trjildejltas ca`dnas je

    sjmurdld j mavjrldld. pracjssar j `aarnjldnar nj `ursas nj ps-mrdnuda ld rjd nj

    sjmurdld nd ilcareda, mjsta iltjmrdnd, nj ilavda j tj`laoamids wjb. Hakj dtud `aea

    @aarnjldnar D`dnei`a nj Pjmurdld j Mavjrldld nj ^I nd Js`aod Pupjriar nj Rjnjs.

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    @dptuoa

    4-Njlijsjculndejltas

    nj@PIR^s

    abkjtivas

    `al`jitas

    4Njcilijs j culndejltasnj @PIR^s

    Dprjlnjr `al`jitas j tjreas edis iepartdltjs nj ue @PIR^7 Njs`rjvjr as pril`ipdis

    dspj`tas apjrd`ialdis nj ue @PIR^7 Ili`idr a pra`jssa nj `rida nj ue @PIR^.

    A @PIR^7 Njlijs iepartdltjs ld `rida nj ue @PIR^ (@aeputjr Pj`urityIl`injlt Rjspalsj ^jde au Mrupa nj Rjspastd d Il`injltjs nj Pjmurdld, ld simod

    je ilmos)7 @al`jita nj il`injltj nj sjmurdld.

    Iltranua

    qA `altlua `rjs`iejlta j d papuodrizda nd iltjrljt jsta sjlna d`aepdlhdnas pjoaduejlta nj lavds dejdds nj sjmurdld nas sistjeds aeputd`ialdis. @ae a pdssdr

    na tjepa, jltrjtdlta, ds dejdds j dtdqujs das sistjeds aeputd`ialdis te duejl-

    tdna alsinjrdvjoejltj. Jssj duejlta nj`arrjltj nj ilejras cdtarjs, jltrj as qudis

    a duejlta la lejra nj usurias, a duejlta la lejra nj trdlsdjs ldl`jirds j,

    sabrjtuna, a duejlta na mrdu nj njpjlnl`id tj`laomi`d nd sa`ijndnj.

    Bad pdrtj nas sjrvias jst depodejltj d`jssvjo ld rjnj, nj eana d pravjr suds cul`iald-

    oindnjs das sjus usurias. @alsjqujltjejltj, jssjs sistjeds tdebe sj tarlde jxpastas

    das nicjrjltjs tipas nj dejdds. dis dejdds il`ouje dtivindnjs nj usurias, sactwdrjs

    edoi`iasas j vuoljrdbioindnjs dssa`idnds das sjrvias utioizdnas. Nidltj nissa, tarld-sj

    jssjl`ido iepojejltdr ej`dliseas pdrd oindr ae jvjltas nj sjmurdld dltjs ejsea

    quj ndlas simli`dtivas sjkde `dusdnas s ilstituijs. Doe na edis, lj`jssria quj as

    pra`jniejltas trdni`ialdis pdrd pratja nj sistjeds sjkde alstdltjejltj dprieardnasnj eana d `altjepodr ds lavds dejdds j dtdqujs jejrmjltjs ld iltjrljt.

    qJssj altjxta caejltau a surmiejlta nj jquipjs jspj`idoizdnds je oindr ae il`injltjsnj sjmurdld. Njssd cared, d jquipj panj njsjlvaovjr ejtanaoamids pdrd pratjmjr as

    sistjeds j, ld a`arrl`id nj ue dvjlta drbitrria nj sjmurdld, jssj mrupa nj pjssads

    panj praltdejltj iltjr`jnjr nj cared jcjtivd.

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    @altjxtudoizda histri`d

    qDtudoejltj absjrvde-sj euitas tiejs nj sjmurdld `alstitunas je nicjrjltjs ilsti-tuijs. Las priernias nd iltjrljt, a lejra nj il`injltjs nj sjmurdld jrd bdstdltj

    rjnuzina j nj bdixd `aepojxindnj. La jltdlta, ae a pdssdr na tjepa, as il`injltjs

    nj sjmurdld abtivjrde lavds praparjs, sabrjtuna dps a il`injltj nj sjmurdld

    njlaeildna nj Iltjrljt ]are.

    Jssj il`injltj caejltau d nis`ussa ld `aeulindnj nj sjmurdld pjod lj`jssindnj nj

    ejoharjs ejias pdrd injlti`dr j rjspalnjr il`injltjs nj `aeputdnarjs ld iltjrljt nj

    cared jcjtivd.

    q@aea rjsuotdna, ue alkulta nj rj`aejlndjs cai jspj`i`dna tjlna aeapril`ipdo njedlnd;

    4 @ridr ue li`a palta nj altdta ld rjnj pdrd aeuli`dr prabojeds nj sjmurdld7

    4 Dtudr nj cared `alvjo `ae ilcaredjs nj sjmurdld.

    Je rjspastd d jssds rj`aejlndjs, cai ilstitu`ialdoizdna a priejira mrupa nj rjspastd

    d il`injltjs, alhj`ina aea @JR^ @aarnildtial @jltjr (@JR^/@@), oa`doizdna ld ulivjr-sindnj nj @drljmij Ejooal, las Jstdnas Zlinas.

    Ld Jurapd, a ejsea eanjoa cai dnatdna, j je 4992 a pravjnar d`dnei`a haodlns PZRCljt

    culnau a priejira tiej jurapju, a qudo cai njlaeildna PZRCljt-@JR^. @alsjqujltjejltj,

    autras tiejs carde iepojejltdnas je nicjrjltjs iltuijs j je nivjrsas pdsjs.

    qLa Brdsio la cai nicjrjltj. Jebard d priejird aljxa nd iltjrljt tjlhd sina a`ido-ejltj ildumurdnd je 4989, d iltjrljt rjdoejltj mdlhau arpa je 499:, qudlna cai

    oibjrdnd d apjrda nd iltjrljt `aejr`ido la Brdsio. La ejsea dla, a @aeit Mjstar

    nd Iltjrljt la Brdsio (@MI.br) cai `ridna `ae d rjspalsdbioindnj nj `aarnjldr j iltjmrdr

    tands ds ili`idtivds nj sjrvias iltjrljt la pds, praeavjlna d qudoindnj t`li`d, d ila -

    vda j d nissjeilda nas sjrvias acjrtdnas.Jltrj ds nivjrsds ili`idtivds na @MI.br, d puboi`da na na`uejlta Ruea @rida nj

    ued @aarnjldnarid nj Pjmurdld nj Rjnjs ld Iltjrljt Brdsioje dmasta nj 4993 cai ue

    edr`a pdrd d sjmurdld nd iltjrljt brdsiojird.

    Ljssj na`uejlta, sa nis`utinas dspj`tas nj sjmurdld ld`ialdo j d iepartl`id nas

    @PIR^s pdrd d sjmurdld nd rjnj. Jltrj ds rj`aejlndjs, sumjriu-sj d `rida nj ue

    `jltra ld`ialdo nj `aarnjlda nj sjmurdld nj rjnjs.

    q@ae bdsj lds rj`aejlndjs na @MI.br, je kulha nj 499= cai jstdbjoj`ina a priejiramrupa nj rjspalsdbioindnj ld`ialdo, njlaeildna LI@ BR Pj`urity A`j (LBPA), quj

    pastjriarejltj sjrid rjlaejdna pdrd @JR^.br.

    La ejsea dla, autras tiejs nj nicjrjltjs ilstituijs brdsiojirds carde caredoizdnas;

    q4 499=;2 Culnda na @DIP; @PIR ^ nd prprid Rjnj Ld`ialdo nj Jlsila j Vjsquisd (RLV)7

    2 Culnda na LBPA (@jrt.br)7

    2 Culnda na @JR^-RP; @PIR^ nd rjnj d`dnei`d na Ria Mrdlnj na Puo.

    4 4999;2 Culnda na MRD; @PIR^ na PJRVRA (Pjrvia Cjnjrdo nj Vra`jssdejlta nj Ndnas)7

    2 Culnda nj nivjrsas @PIR^s je ulivjrsindnjs j apjrdnarjs nj tjoj`aeuli`djs.

    Iltjrljt ]are;Je 4988, a il`injltj

    Iltjrljt ]are njixau

    eiohdrjs nj aepu-

    tdnarjs ilapjrdltjs.

    Jstied-sj quj sjis

    eio sistjeds carde

    dcjtdnas, a quj rjprj-

    sjltdvd dpraxiednd-

    ejltj 46% nd iltjrljt

    apjrdltj ld pa`d.

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    @dptuoa

    4-Njlijsjculndejltas

    nj@PIR^s

    q4 266>;2 Culnda na @^IR Mav; @PIR^ vaotdna pdrd d dneilistrda pboi`d cjnjrdo.

    4 2646;

    2 Culnda na @N@ibjr; @PIR^ rjspalsvjo pjoa sjtar `ibjrlti`a la jxr`ita.

    La Brdsio, dtudoejltj, panjeas jl`altrdr nivjrsas mrupas jstdbjoj`inas je nicjrjltjs

    jstdnas. La wjbsitj na @JR^.br sa ioustrdnas domuls tiejs jstdbjoj`inas j rjspj`tivdsilcaredjs nj altdta.

    Injltici`dlna @PIR^s pjoa eulna

    As wjbsitjs d sjmuir panje sjr utioizdnas pdrd oa`doizdr @PIR^s j suds rjspj`tivds dbrdlml`ids

    apjrd`ialdis las edis nivjrsas pdsjs.

    4 http;//www.rst.arm/ejebjrs/tjdes

    4 http;//www.rlp.br/`dis/`sirts.hteo

    4 http;//www.`jrt.br/`altdta-br.hteo

    4 http;//www.`jrt.arm/`sirts/ldtialdo/`altd`t.hteo4 http;//www.dp`jrt.arm/dbaut/stru`turj/ejebjrs.hteo

    4 http;//www.`jrt.arm/`sirts/`sirt-edp.hteo

    Njcilia nj @PIR^

    qZe @aeputjr Pj`urity Il`injlt Rjspalsj ^jde (@PIR^) au ue @aeputjr Pj`urity Il`i-njlt Rjspalsj ^jde (@PIR^) je partumus, Mrupa nj Rjspastd d Il`injltjs nj Pjmu-

    rdld ued armdlizda quj rjspalnj d il`injltjs nj sjmurdld pravjlna supartj

    lj`jssria pdrd rjsaovjr au duxioidr ld rjsaoua.

    A @PIR^ laredoejltj prjstd sjrvias pdrd ued `aeulindnj bje njlind, quj panj sjr d

    jltindnj quj a edlte, tdo aea jeprjsd, rma mavjrldejltdo au armdlizda d`dnei`d.

    Ilnjpjlnjltjejltj nj sud dtuda, culndejltdo quj ue @PIR^ tjlhd d hdbioindnj nj dld-

    oisdr j pravjr rdpindejltj ejias jcjtivas pdrd trdtdr ue il`injltj. D rpind injlti`da j

    d jcjtivd dloisj nj ue il`injltj nj sjmurdld panje nieiluir passvjis ndlas j, je otied

    dloisj, nieiluir as jvjltudis `ustas nj ued rj`upjrda. @aea `alsjqul`id, d dloisj nj

    il`injltjs pjreitj d iepojejltda nj ejninds prjvjltivds jvitdlna quj jvjltas sieiodrjs

    d`altjde lavdejltj.

    qJxistj ued sutio nicjrjld jltrj ue @PIR^ j ued jquipj nj sjmurdld njpdrtdejltdo.Zed jquipj nj sjmurdld njpdrtdejltdo njsjlvaovj djs hdbitudis rjodtivds eali -

    tarda nj rjnjs j sistjeds, `aea par jxjepoa; dtudoizda nj sistjeds7 `almurdanj otra nj pd`atjs7 dloisj nj oams7 mjrjl`idejlta nj rjnjs j autrds tdrjcds. K ue

    @PIR^ dtud `ae ca`a ld rjspastd nj il`injltjs, iepojejltdlna ue palta `jltrdo pdrd

    lati`da, dloisj j `aarnjlda nj il`injltjs ld armdlizda. Nj cared `aepoj -

    ejltdr, ue @IPR^ panj `aepojejltdr suds dtivindnjs il`arpardlna tdrjcds nj ued

    jquipj nj sjmurdld njpdrtdejltdo7 jltrjtdlta, sju ca`a njvj jstdr la trdtdejlta nj

    il`injltjs nj sjmurdld.

    Armdlizdjs quj iepojejltde @PIR^s vdoje-sj nas sjmuiltjs bjljc`ias;

    4 Jxistl`id nj ej`dliseas nj rjspastd d il`injltjs nj sjmurdld7

    4 Ilstituia prjpdrdnd pdrd ds dejdds jejrmjltjs7

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    q4 Duejlta na mrdu nj sjmurdld, da njsjlvaovjr ued `uoturd nj sjmurdld74 @rida nj ej`dliseas quj visde prjsjrvda nd ilst ituia7

    4 Iltranua nj sjlsa `rti`a je rjoda visa trdni`ialdo nj ^I.

    `aeue qujstialdr-sj je rjoda njlaeilda nj mrupas d rjspastd d il`injltjs. Doe

    nj @PIR^, autrds simods sa ratiljirdejltj jeprjmdnds pdrd njsimldr mrupas nj rjspastd d

    il`injltjs nj sjmurdld. dovjz ds simods edis utioizdnds sjkde; @JR^ j J^IR.

    D injltindnj nj ue mrupa `aejd pjod njlia na sju laej.

    qA laej j d simod pjreitje da sju @PIR ^ `ridr ued injltindnj prprid, quj njvj jstdrdoilhdnd `ae d nj sud ilstituia j, sj passvjo, rjjtir a sjtar quj rjprjsjltd (bdl`a,

    ilnstrid, mavjrla jt`.).

    D sjmuir ued oistdmje nj simods j laejs nj domuls tiejs;

    4 @JR^/@@; @aeputjr Jejrmjl`y Rjspalsj jde/@aarnildtial @jltjr7

    4 @DIP/RLV;@jltra nj Dtjlniejlta d Il`injltjs nj Pjmurdld nd Rjnj Ld`ialdo njJlsila j Vjsquisd7

    4 @JLD^IP;@jltra nj Dtjlniejlta j ^rdtdejlta nj Il`injltjs nj Pjmurdld ndZlivjrsindnj Cjnjrdo na Ria nj Kdljira (ZCRK)7

    4 @JR^.BR;@jltra nj Jstuna, Rjspastd j ^rdtdejlta nj Il`injltjs nj Pjmurdldla Brdsio7

    4 LDRIP; L`oja nj Dtjlniejlta j Rjspastd d Il`injltjs nj Pjmurdld nd Zlivjrsi-ndnj Cjnjrdo na Ria Mrdlnj na Lartj (ZCRL)7

    4 MRIP-@N;Mrupa nj Rjspastd d Il`injltjs nj Pjmurdld nd @edrd nas Njputdnas7

    4 ^RI; ^iej nj Rjspastd d Il`injltjs nd Zlivjrsindnj Cjnjrdo na Ria Mrdlnj na Puo(ZCRMP)7

    4 @JR^-RP;@jltra nj Jejrml`ids je Pjmurdld nd Rjnj ^`h74 ZPV/@PIR^;@jltra nj Rjspastd d Il`injltjs nj Pjmurdld nd Zlivjrsindnj nj Pa

    Vduoa (ZPV)7

    4 MRD/PJRVRA;Mrupa nj Rjspastd d Dtdqujs na Pjr via Cjnjrdo nj Vra`jssdejlta njNdnas (PJRVRA).

    Jxjr``ia nj cixda 4j@alhj`jlna @PIR^s

    Dtrdvs nj ued `alsuotd ld iltjrljt, oa`doizj nais jxjepoas nj mrupas nj rjspastd d

    il`injltjs nj sjmurdld lds rjds oistdnds d sjmuir. Js`rjvd d simod, a laej na mrupa j d

    `aeulindnj nj dtuda.

    @PIR^ mavjrldejltdo;

    4.

    2.

    D simod @JR^ (@aeputjr

    Jejrmjl`y Rjspalsj

    ^jde) ued edr`dpdtjltjdnd j saejltj

    panj sjr usdnd

    ejnidltj prvid

    dutarizda. K d simod

    J^IR rjprjsjltd Jquipj

    nj ^rdtdejlta j

    Rjspastd d Il`injltjs

    je rjnjs nj `aeputd-

    narjs, a quj `arrjs-

    palnj d ued trdnua

    oivrj na tjrea @PIR^.

    o

    Ojiturd rj`aejlndnd

    njlia nj @PIR^s

    sjmulna a @JR^/@@;

    http;//www.`jrt.arm/

    `sirts/`sirtQcdq.hteo jhttp;//www.`jrt.br/

    `jrt``/`sirts/`sirtQ

    cdq-br.hteo jNjpdrtd-

    ejlta nj Pjmurdld nd

    Ilcareda j @aeuli-

    `djs; http;//nsi`.

    podldota.mav.br/

    n

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    @dptuoa

    4-Njlijsjculndejltas

    nj@PIR^s

    @PIR^ nj ilstituialdl`jird;

    4.

    2.

    @PIR^ aejr`ido;

    4.

    2.

    @PIR^ d`dnei`a;

    4.

    2.

    Dbrdlml`id apjrd`ialdo j eissa na @PIR^ qD dbrdlml`id apjrd`ialdo, tdebe alhj`ind par alstitujl`y, njlj d aeulindnjdtjlnind pjoas sjrvias na @PIR^. D dbrdlml`id apjrd`ialdo nj ue @PIR^ panj sjr

    `aepastd par nivjrsas naelias dneilistrdtivas, nicjrjltjs rjnjs, au dilnd par ue

    `alkulta jspj``a nj naelias. Var jxjepoa; A @PIR^ jxjepoa dtjlnj naelias j

    jlnjrjas IV doa`dnas pdrd a DP XXXX7 au dilnd, nj cared edis jxvjo; Rjnjs, jlnj-

    rjas IV j naelias dtjlninas pjod ilstituia.

    @ae d njlia nd dbrdlml`id apjrd`ialdo tarld-sj passvjo edpjdr ds lj`jssindnjs

    j dlsjias nd aeulindnj utioizdnard, a quj passibioitd, je ue altjxta edis depoa,

    njlir d eissa na @PIR^.

    D eissa nj ue @PIR^ njvj carlj`jr ued brjvj njs`ria nds ejtds j abkjtivas ndjquipj. D njlia nd eissa quj pjreitj njtjreildr a `alkulta nj dtiv indnjs d

    sjrje njsjlvaovinds pjod jquipj la altjxta nj sud dbrdlml`id apjrd`ialdo.

    Rj`aejlnd-sj quj d eissa nj ue @PIR^ sjkd `al`isd j `odrd. Dldo, nj `jrtd cared, d eissa nj

    ue @PIR^ pjreitj quj jltindnjs jxtjrlds passde njlir jxpj`tdtivds dprapridnds je rjoda

    s djs d sjrje taednds pjod jquipj. Domuls jxjepoas nj njlijs nd eissa nj @PIR^;

    q4 Eissa na @DIP/RLV (http;//www.rlp.br/ dis/); A @DIP @jltra nj Dtjlniejlta dIl`injltjs nj Pjmurdld dtud ld njtj`a, rjsaoua j prjvjla nj il`injltjs nj

    sjmurdld ld rjnj d`dnei`d brdsiojird, doe nj jodbardr, praeavjr j nissjeildr

    prti`ds nj sjmurdld je rjnjs.

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    3

    ^rdtdejltanjIl`injltjsnjPjmurdld

    q4 Eissa na @JR^.br(http;//www.`jrt.br/eissda.hteo); A @JR^.br, dltjriarejltjnjlaeildna LBPA/Brdzioidl @JR^, a Mrupa nj Rjspastd d Il`injltjs nj Pjmurdld

    pdrd d Iltjrljt brdsiojird, edltina pjoa @aeit Mjstar nd Iltjrljt la Brdsio. a mrupa

    rjspalsvjo par rj`jbjr, dldoisdr j rjspalnjr d il`injltjs nj sjmurdld je `aepu-

    tdnarjs, jlvaovjlna rjnjs `alj`tdnds iltjrljt brdsiojird.

    4 Eissa na @^IR.mav(http;//www.`tir.mav.br/); Apjrdr j edltjr a @jltra nj ^rdtd-ejlta nj Il`injltjs nj Pjmurdld nj Rjnjs nj @aeputdnarjs nd DneilistrdaVboi`d Cjnjrdo.

    Nj cdta, d eissa pasi`iald a @PIR^ crjltj sud aeulindnj nj dtuda. Dni`ialdoejltj, d

    sud `aeulindnj taed `alhj`iejlta nas sjrvias prjstdnas pjoa tiej nj sjmurdld. Pdbj-

    sj, jltrjtdlta, quj a rjod`ialdejlta ae d aeulindnj nj dtuda njvj ir doe nd siepojs

    njlia j nivuomda nas sjrv ias prjstdnas pjoa tiej. Ljssj `altjxta nj sjmurdld, edis

    na quj lul`d, djs cdode edis dota na quj njlijs js`ritds. Ze @PIR^ ojvd tjepa pdrd

    tjr a sju rj`alhj`iejlta ld `aeulindnj nj dtuda. Cdtarjs aea aldld j rjspjita sa

    `alquistdnas ldturdoejltj ae bae trdbdoha rjdoizdna.

    Var e, j la ejlas iepartdltj, dssjmurdr quj d eissa na @PRI^ tjlhd dpaia j supartj

    nd `dednd nj mjsta nd ilstituia (nirjtarjs au jquivdojltjs). Na `altrria, d dtuda na

    tiej panj sjr sjr idejltj aepraejtind.

    Pjrvias nj @PIR^s

    qAs sjrvias nj ue @PIR^ njlje ue `alkulta nj dtiv indnjs quj sjra pravinds pdrdd sud `aeulindnj nj dtuda (`alstitujl`y). Jvinjltjejltj, domueds dtivindnjs sa

    iltrlsj`ds da pra`jssa nj trdtdejlta nj il`injltjs j, partdlta, edlndtrids d tanas

    as @PIR^s; dloisj nj jvjltas, rjspastd nj il`injltjs j aarnjlda pdrd rjsaoua nj

    il`injltjs nj aeputdnarjs.

    ^ipi`dejltj, as @PIR^s trdni`ialdis iepojejltde ue alkulta nj sjr vias dni`ialdis quj`aepojejltde ds dtivindnjs rjodtivds da pra`jssa nj rjspastd d il`injltj, tdo `aea d

    jodbarda nj dojrtds j dll`ias rjod`ialdnas sjmurdld. Autras @PIR^s, pare, nivjrsi-

    `de d sud bdsj nj sjrv ias pravjlna dtivindnjs nj dunitarid nj sistjeds, dloisj nj ris`as,

    trjildejlta j dloisj carjlsj.

    qDomueds dtivindnjs tpi`ds nj @PIR^s;4 Dloisj nj drtjcdtas edoi`iasas7

    4 Dloisj nj vuoljrdbioindnjs7

    4 Jeissa nj dojrtds j dnvjrtl`ids7

    4 Vraspj`a au ealitarda nj lavds tj`laoamids7

    4 Dvdoida nj sjmurdld7

    4 Njsjlvaoviejlta nj cjrrdejltds nj sjmurdld7

    4 Njtj`a nj iltrusa7

    4 Nissjeilda nj ilcaredjs rjod`ialdnds sjmurdld.

    Jebard la jxistd ue `alkulta pdnra nj sjrv ias quj ue @PIR^ njvd acjrj`jr,

    jssjl`ido quj `dnd tiej nj sjmurdld jspj`iquj sjrvias tjlna je vistd sjus rj`ursas

    nispalvjis, tdo `aea jquipj, jxpjrtisj j ilcrdjstruturd lj`jssrid.

    Pjmulna na`uejl-

    tda na prpria @JR^/

    @@, je enid, ue

    @PIR^ ojvd je tarla nj

    ue dla dps a il`ia

    nj sud apjrda pdrd

    quj d `aeulindnj

    dssieioj a tiej j

    `aej`j ue pra`jssa

    rjmuodr nj lati`djs.

    A duejlta nj

    lati`djs nj

    sjmurdld pdrd ue

    @PIR^ ue iln`ia nj

    d`aohiejlta pjod`aeulindnj nj

    dbrdlml`id.

    o

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    @dptuoa

    4-Njlijsjculndejltas

    nj@PIR^s

    A @JR^/@@, par sud vjz, nispalibioizd ue rjpasitria nj bads prti`ds j rj`aejlndjs quj

    jspj`i`de njtdohjs nas sjrvias prjstdnas par ue @PIR^.

    qPjmulna d laejl`odturd dnatdnd, as sjrvias nj ue @PIR^ panje sjr dmrupdnas je;4 Pjrvias rjdtivas7

    4 Pjrvias pradtivas7

    4 Pjrvias nj qudoindnj.As sjrv ias arrjspalnjltjs d dnd dtjmarid sa oistdnas ld tdbjod 4.4 j njs`ritas nj

    cared edis njtdohdnd ld sjqul`id.

    Rjdtivas Vradtivas Tudoindnj

    4Dloisj nj Suoljrdbioi-ndnjs.

    4 Jodbarda nj dojrtds jdvisas.

    4Mjrjl`idejlta njvuoljrdbioindnjs.

    4Dloisj nj edowdrjs jnjedis drtjcdtas.

    4Ealitarda nd sjmu-rdld ld rjnj.

    4Dojrtds nj cjrrdejltds.4Dvdoida situd`ialdo.4Njtj`a nj iltrusa.4Njsjlvaoviejlta nj cjr-rdejltds nj sjmurdld.

    4Dloisj nj pra`jssas jpra`jniejltas.

    4Mjrjl`idejlta ndjquipj au ljm`ias.

    4Vodla nj rj`upjrda njnjsdstrjs.

    4 Jnu`da j trjildejlta.

    Pjrvias rjdtivas

    qPa sjrvias ilstdl`idnas dps d injlti`da nj ue il`injltj nj sjmurdld. ^dis sjr-vias visde saou`ialdr ue il`injltj nj sjmurdld je jxj`ua au pravjr ejias pdrd d

    ilvjstimda nj il`injltjs prjvidejltj injlti`dnas.

    Nj tana eana, as sjrvias rjdtivas cdzje pdrtj nds dtivindnjs jssjl`idis iepojejl-

    tdnds par @PIR^s la pra`jssa nj rjspastd d il`injltjs nj sjmurdld. As sjrvias panje

    sjr ilstdl`idnas par ued lati`da nj ue il`injltj equild `aepraejtind, par

    jxjepoa ue pjnina nj dkund au, dilnd, par cjrrdejltds nj njtj`a na prpria tiej

    nj sjmurdld.

    Pjrvias pradtivas

    qAs sjrvias pradtivas te par abkjtiva jvitdr quj il`injltjs nj sjmurdld a`arrde j,tdebe, rjnuzir a iepd`ta qudlna jstjs a`arrjrje. Vdrd issa, bus`de-sj njsjlvaovjr

    djs sjmurds nj edljird d dprieardr d sjmurdld nas sistjeds `aea ue tana, bus-

    `dlna nieiluir a patjl`ido nj su`jssa nas dtdqujs `altrd d ilcrdjstruturd nds armdlizd-

    js. Domuls sjrvias njssd `dtjmarid jsta nirjtdejltj rjod`ialdnas d;

    4 Iepojejltdr njcjsd je `dednds j mdrdltir quj ds ejoharjs prti`ds nj sjmurdldsjkde iepojejltdnds las sistjeds `aeputd`ialdis, il`ouilna d `almurda, nj-

    lia j iepojejltda74 Rjdoizdr tdrjcds nj dunitarid, dvdoida nj vuoljrdbioindnjs j autrds dvdoidjs

    quj visde injlti`dr crdqujzds las sistjeds au vuoljrdbioindnjs dltjs quj jstds

    sjkde jxpoardnds7

    4 Injlti`dr ris`as nj lavds dejdds j tjlnl`ids nj edljird d injlti`dr `aea jodspanje dcjtdr d ilstituia7

    4 Dtudoizdr dssildturds nj dltivrus au INP nj edljird d `altjr ds lavdsdejdds injlti`dnds.

    ^dbjod 4.4

    As nivjrsas

    tipas nj sjrvias

    prjstdnas parue @PIR^.

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    Pjrvias nj qudoindnj

    qPa sjrvias njsjlvaovinas pdrd dprieardr a pra`jssa nj rjspastd d il`injltjs `aeaue tana. Vdrd issa, sa dldoisdnas pra`jssas dneilistrdtivas na @PIR^ j tdebe d

    jcjtivindnj nas sjrvias prjstdnas. Njssd cared, panje-sj injltic i`dr oieitdjs la

    pra`jssa j iepojejltdr ejoharids pdrd a tiej, sjkd jods nj `drtjr t`li`d (trjildejlta

    t`li`a pdrd d jquipj) au armdlizd`ialdo (uxa nj ilcareda jltrj as pra`jssas). Jssds

    tdrjcds il`ouje;

    4 Mjrjl`idejlta nd jquipj au pra`jssas7

    4 Jnu`da au trjildejlta7

    4 Dunitarid nj sistjeds.

    Jssds nicjrjltjs `odssi`djs njs`rjvje d ldturjzd nas sjrvias nj ue @PIR^ j `d d

    `ritria nj `dnd tiej il`arpar-oas sud `aeulindnj. Domuls sjrvias sa jssjl`idoejltj

    iltjrlas7 autras7 la jltdlta, panje sjr njedlndnas pjod `aeulindnj nj dtuda j

    tdebe par tjr`jiras. Vdrd issa, njvj-sj tjr `odrdejltj na`uejltdna ds pj`uoidrindnjs nj

    `dnd sjrvia la quj tdlmj; js`apa, careds nj `altdta j cul`ialdejlta.

    Var e, iepartdltj quj as sjrvias prjstdnas par ue @PIR^ sjkde pravinas `ae qudoindnj

    tjlna je ca`a d sud aeulindnj nj dtuda. Vdrd issa, tarld-sj njsjkvjo ealitardr d jx`jol`id

    nas sjrvias prjstdnas j dpriear-oas `ae oijs dprjlninds j `altribuijs nas usurias. Na

    `altrria, a @PIR^ panj dir je njs`rnita j d sud aeulindnj panj pdrdr nj rjpartdr il`injltjs.

    Iltjrda `ae as sjrvias

    qDoe nj jspj`i`dr as sjrvias pravinas par ue @PIR^, jssjl`ido njs`rjvjr `aea jstjspanje sjr ilstdl`idnas. Njssj eana, ue @PIR^ njvj jstdbjoj`jr nicjrjltjs `dldis nj

    `aeuli`da pdrd d sud aeulindnj, pjreitilna quj as sjrv ias nispalvjis sjkde

    saoi`itdnas. Jxistje nicjrjltjs ejias nj `altdta.

    ^dovjz a edis utioizdna a sistjed nj j-edio. La jltdlta, njvje-sj prjvjr autrds careds nj

    iltjrda ae d jquipj, il`ouilna dt ejsea rjquisijs pjssadis arimildnds par cul`ial-

    rias nd prprid jeprjsd il oa`a.

    qTudlna njlir as `dldis nj `aeuli`da, a @PIR^ njvj `alsinjrdr qujstjs rjodtivds na`uejltda nds saoi`itdjs. Var jxjepoa;

    4 @aea mjrjl`idr ue il`injltj lati`dna vid tjojcalj1

    4 @aea dtudoizdr d jquipj rjcjrjltj da stdtus nj ue il`injltj lati`dna pjssadoejltj14 Il`injltjs la na`uejltdnas cdra pdrtj nds jstdtsti`ds nj ue @PIR^1

    Pdbj-sj quj ue @PIR ^ panj sj `aeuli`dr `ae d sud `aeulindnj nj nicjrjltjs careds.

    Ld sjqul`id,sa njs`ritas as pril`ipdis dldis nj aeuli`da.

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    @dptuoa

    4-Njlijsjculndejltas

    nj@PIR^s

    qCareds nj nissjeildr ilcaredjs j rjquisitdr sjrvias;4 ^jojcalj; ued nds careds edis siepojs j nirjtds nj `aeuli`da `ae d sud `aeu-

    lindnj nj dtuda v id altdta tjojcli`a. D alvjrsda tjojcli`d ued cared

    nirjtd nj rjpartdr il`injltjs j oindr `ae ilcaredjs quj passuje `dr`tjr nj

    urml`id. La jltdlta, oimdjs tjojcli`ds panje mjrdr iltjrprjtdjs jrrljds,

    sabrjtuna je situdjs nj jejrml`id. Autra palta ljmdtiva na usa na tjojcalj

    d iltjrrupa `dusdnd pjods oimdjs. Je jvjltas nj sjmurdld, `aeue quj

    euitds pjssads jltrje je `altdta `ae a @PIR^, a quj panj dtrdsdr d rjsaoua nj

    ue il`injltj je dlndejlta. Domuls tiejs aptde par la rjdoizdr dtjlniejlta vid

    tjojcalj, eds nispalibioizde ue tjojcalj nj urml`id tdo aea ue jouodr pdrd

    jcjtivdejltj rj`jbjr oimdjs tjojcli`ds nj ue mrupa edis rjstrita (mjrl`id j

    jquipj t`li`d)7

    4 ILA@-NBD; A ILA@-NBD (Hatoilj Vhalj Pystje) ued ilcrdjstruturd SaIV pdrd `aeu-li`da nirjtd jltrj @jltras nj Apjrda nj Rjnjs (LA@s) j Mrupas nj ^rdtdejlta

    nj Il`injltjs nj Pjmurdld (@PIR^s). Njsjkd-sj, `ae issa, quj tanas as pravjnarjs

    j mrdlnjs rjnjs `alj`tdnds ld iltjrljt sjkde cd`ioejltj `altdtdnas par qudisqujrautras pravjnarjs na eulna. Vdrd issa, `dnd pdrti`ipdltj na ILA@-NBD passui ue

    rdedo quj `arrjspalnj da lejra na prpria DP (Pistjed Dutlaea, ld simod je

    ilmos) j panj rj`jbjr j saoi`itdr oimdjs nj cared mrdtuitd. La Brdsio, a @aeit

    Mjstar nd Iltjrljt la Brdsio pdrti`ipd na prakjta carlj`jlna mrdtuitdejltj tjojcaljs

    SaIV pdrd tanas as DPs j @PIR^s rj`alhj`inas. Edis ilcaredjs; http;//www.`jptra.

    br/@JV^RA/Ejlu@JV^RAPVIla`Nbd7

    4 J-edio; d edljird edis utioizdnd pdrd `aeuli`da jltrj a @PIR^ j d `aeulindnjnj dtuda , sje nvind, a j -edio. Pdbjeas nds vdltdmjls nd `aeuli`da vid

    j-edio; rdpinjz, aeanindnj j c`io injlti`da na rjejtjltj. La altjxta na @PIR^,

    d `aeuli`da vid j-edio jssjl`ido. Oama, cdz-sj lj`jssria quj a @PIR^ jlvij

    j, pril`ipdoejltj, rj`jbd tanas as j-edios njstildnas da tiej. Rj`aejlnd-sj quj

    ljlhue tipa nj otra sjkd utioizdna ld `dixd nj jltrdnd na j-edio, tdo `aea dltispde

    j dltivrus (otra nj dljxas). Dldo, d `aeulindnj panj jl`deilhdr ue spde pdrd d

    jquipj dldoisdr, j dt ejsea rjpdssdr drquivas edoi`iasas jxj`utvjis. Nj cared `ae-

    pojejltdr, rj`aejlnd-sj d utioizda nj j-edios iepjssadis, au sjkd, iepartdltj d

    ilstituia tjr ue j-edio nj `altdta, `aea par jxjepoa `sirtFilstitui`da. Nj cared

    rjsueind, ds bads prti`ds rj`aejlnde;

    2 Ztioizdr j-edio iepjssado72 La usdr otrdmje ld dixd nj j-edio (dltispde)7

    2 @uindna ae atds j oieitjs nj j-edios rj`jbinas au jlvidnas72 Nivuomdr a j-edio ilstitu`ialdo la wjbsitj7

    2 Edltjr a sistjed nj ]HAIP dpaltdna pdrd ue j-edio voina7

    2 Nirj`ialdr as eotipoas j-edios (doids) na @PIR^ pdrd ued `dixd pastdo li`d.

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    q4 Baojtils; domuls @PIR^s `astuede rjpdssdr ilcaredjs nj sjmurdld pdrd d sud`aeulindnj par ejia nj oistds nj j-edios au ejsea vid baojtils ieprjssas.

    D nivuomda nj ilcaredjs quj dcjtde jspj`idoejltj d `aeulindnj nj dbrdl-

    ml`id `aea, par jxjepoa, dtudoizda nj sistjeds utioizdnas j ni`ds nj sjmurdld

    il`ouilna `almurda sjmurd ued edljird jcjtivd nj jvitdr il`injltjs nj sjmurdld7

    4 ]jbsitj; ued edljird j`dz nj nivuomdr ilcaredjs pdrd d `aeulindnj nj dbrdl -ml`id. Doe nj nissjeildr ued vdrijndnj nj ilcaredjs `aea baojtils j lat`ids,

    ue sitj sjrvj pdrd nispalibioizdr pra`jniejltas j careds nj `altdta na @PIR^. Domuls

    tiejs tdebe nispalibioizde cjrrdejltds j autras sactwdrjs tjis pdrd d aeulindnj.

    Jebard sjkd prdti`dejltj edlndtria tana @PIR^ tjr ue wjbsitj, iepartdltj zjodr par

    sud sjmurdld. Dldo, ue njcd`jejlt la sitj nj ue @PIR^ panj `dusdr prjkuzas

    iedmje na tiej7

    4 @alcjrl`ids; pdrti`ipdr nj `alcjrl`ids au ejsea praeavjr `alcjrl`ids j sjei-lrias edis ued cared nj `aeuli`dr-sj ae d aeulindnj nj dtuda. D dprjsjl-

    tda nj trdbdohas je `alcjrl`ids tdebe iepartdltj. ^jr ejebras nd jquipj

    dprjsjltdlna trdbdohas je jvjltas panj duejltdr d rjputda na tiej j dkundr lapra`jssa nj nivuomda nj ilcaredjs pdrd d aeulindnj7

    4 @ursas; d rjdoizda nj `ursas pdrd d `aeulindnj `ae ca`a je sjmurdld uedprti`d dnatdnd par domuls tiejs. D rjdoizda nj `ursas ld prprid ilstituia tdebe

    sjrvj pdrd iltjlsi`dr j nissjeildr d prprid paoti`d nj sjmurdld nd ilstituia.

    iepartdltj ojebrdr quj d `aeuli`da jltrj ue @PIR^ j ds njedis pdrtjs jlvaovinds tipi-

    `dejltj jlvaovje ilcaredjs simioasds. Tujstjs rjodtivds sjmurdld nds ilcaredjs

    trcjma nj ndnas j dredzjldejlta nds ilcaredjs njvje sjr alsinjrdnds pjod jquipj

    la eaejlta je quj ue lava `dldo nj `aeuli`da ilstdurdna.

    Dspj`tas apjrd`ialdis nj ue @PIR^

    qAs dspj`tas apjrd`ialdis nj ue @PIR^ njlje jspj`i`dejltj qudo sjr d cared njdtuda nd jquipj tdlta la ebita apjrd`ialdo qudlta la armdlizd`ialdo.

    Ds pdrti`uodrindnjs nj `dnd @PIR^ te ilul`id nirjtd ld jstruturd j apjrda nd jquipj.

    Var jxjepoa, dspj`tas aea d aeulindnj dtjlnind, ldturjzd nds ilcaredjs j eanjoa

    mjrjl`ido nd jquipj njlira d cared `aea as il`injltjs sjra trdtdnas iltjrldejltj.

    Ld sjqul`id,sa nis`utinas as pril`ipdis dspj`tas apjrd`ialdis, `alsinjrdlna ds pdrti`u-

    odrindnjs nas @PIR^s, il`ouilna dbrdlml`id apjrd`ialdo, eanjoas jstruturdis j dutalaeid

    nd jquipj;

    q4 ^ipas74 Eanjoas74 Dutalaeid.

    ^ipas

    qZe @PIR^ panj sjr `odssi`dna sjmulna d sud rjd nj dtuda. D dbrdlml`id nj dtudanas @PIR^s jst iltiedejltj oimdnd da sjtar nj dtuda. Vril`ipdis `dtjmarids nj @PIR^s;

    4 @PIR^s iltjrlas; sa as @PIR^s quj `uinde saejltj nas il`injltjs nd sud ilstituiaj, je domuls `dsas, la sa puboi`dejltj nivuomdnas. Jxjepoa; ilstituijs ldl`jirds7

    Njcd`jejlt ;

    Dtdquj quj tje `aea

    abkjtiva dotjrdr sje

    dutarizda a `altjna

    nj ued pmild wjb.

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    @dptuoa

    4-Njlijsjculndejltas

    nj@PIR^s

    q4 @PIR^s nj aarnjlda; sa tiejs quj dtude `aea iltjrejnidnarjs. Dtude rjpds-sdlna ilcaredjs j ejnilna tjlnl`ids. dis @PIR^s, tipi`dejltj, la passuje

    ljlhue panjr sabrj as mrupas ae as qudis iltjrdmje. Jxjepoa; @PIR^ ld`ialdo7

    4 @PIR^s nj vjlnjnarjs; sa as @PIR^s quj rjprjsjltde as cdbri`dltjs nj hdrnwdrjau sactwdrj j quj trdtde nds vuoljrdbioindnjs jxistjltjs las sjus pranutas7

    4 @PIR^s nj alsuotarid; prjstde as sjrvias rjod`ialdnas `ae d rjspastd nj il`i-njltjs nj cared tjr`jirdnd. Jssj tipa nj @PIR^ utioizdna par jeprjsds quj la

    passuje a sju prpria @PIR^7

    4 @PIR^s nj pjsquisd; sa mrupas jspj`idoizdnas je pjsquisd ld rjd nj sjmurdld,tipi`dejltj rjod`ialdna ae jstuna nj vuoljrdbioindnjs.

    Eanjoas

    qDpjsdr nj dtudrje ld ejsed rjd, as @PIR^s panje passuir eanjoas jstruturdis nicj-rjltjs. Vril`ipdis jstruturds armdlizd`ialdis utioizdnds ld iepodltda nas @PIR^s;

    4 @PIR^s jltrdoizdnas; d jquipj passui ejebras njni`dnas s dtivindnjs na @PIR^,sjlna jstdbjoj`ind nj cared `jltrdoizdnd la ebita nd armdlizda7

    4 @PIR^s njs`jltrdoizdnas; d jquipj `d mjamrd`dejltj nistribund je nicjrjltjs`indnjs au, dt ejsea, pdsjs. Vassui jquipj njni`dnd s dtivindnjs nj trdtdejlta

    j rjspastd das il`injltjs nj rjnj aeputd`ialdis, panjlna dtudr apjrd`ialdoejltj

    nj cared ilnjpjlnjltj, pare doilhdnd `ae ds nirjtrizjs jstdbjoj`inds pjod `aarnj-

    lda jltrdo7

    4 @PIR^s eistas; trdtd-sj nd kula jltrj eanjoas `jltrdoizdnas j njs`jltrdoizdnas.Ljssd jstruturd, d jquipj `jltrdoizdnd rjspalsvjo par `ridr ds jstrdtmids, mjrjl-

    `idr ds dtivindnjs j nistribuir ds tdrjcds jltrj ds jquipjs njs`jltrdoizdnds7

    4 @PIR^s nj risj; d jquipj rjulind nurdltj d jejrml`id nj ue pra`jssa nj `r isj,sjlna `aepastd par jspj`idoistds nj `dnd rjd, njixdlna nj jxistir dps d `al`ousanj saoua na il`injltj.

    Ze njsda `rjs`jltj pdrd as @PIR^s jst je d`aepdlhdr a quj d`altj`j ld rjd nj

    sjmurdld nurdltj ds 2>h na nid. Ze @PIR^ njs`jltrdoizdna au eista passui d vdltdmje

    nj passuir rjprjsjltdltjs je nivjrsas cusas harrias, pjreitilna, dssie, `abjrturd

    edis depod nas d`altj`iejltas.

    Dutalaeid

    qAutra cdtar `rti`a `aea dspj`ta culndejltdo nj armdlizda d dutalaeid na @PIR^.D dutalaeid njs`rjvj a lvjo nj rjspalsdbioindnj j tdebe a js`apa nj dtuda nd

    jquipj sabrj dtivindnjs rjod`ialdnds da trdtdejlta nj il`injltjs. D odssi`da nas

    nicjrjltjs lvjis nj dutalaeid dprjsjltdnd d sjmuir;

    4 Dutalaeid @aepojtd; ued jquipj tje dutalaeid pojld pdrd taedr ds nj`isjsj jxj`utdr ds ejninds lj`jssrids pdrd saou`ialdr ue il`injltj nj sjmurdld.

    Ds nj`isjs panje sjr taednds pjod jquipj sje d lj`jssindnj nj dpravda nj

    lvjis supjriarjs nj mjsta7

    4 Dutalaeid @aepdrtiohdnd; ued jquipj `ae dutalaeid `aepdrtiohdnd njvj dtudrje `alkulta `ae as autras sjtarjs nd armdlizda. Vdrd issa, d jquipj pdrti`ipd na

    pra`jssa nj taednd nj nj`isa sabrj ds djs d sjrje iepojejltdnds `ae autras

    ejebras nd armdlizda7

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    q4 Pje Dutalaeid; d jquipj sje dutalaeid s panj dmir `ae dutarizda jxprjssdnj ue rjspalsvjo prjvidejltj njsimldna. Ljssd `dtjmarid d jquipj dpjlds panj

    rj`aejlndr as pra`jniejltas d sjrje jxj`utdnas7 la jltdlta, la tje pdrti`ipda

    la pra`jssa ldo nj nj`isa.

    Njcilia nj il`injltj

    qZe il`injltj nj sjmurdld panj sjr njlina `aea qudoqujr jvjlta dnvjrsa, `alrednaau sab suspjitd, quj panj `aepraejtjr je domue dspj`ta d sjmurdld `aeputd`ialdo.

    Je mjrdo, tand situda ld qudo ue dtiva nj ilcareda jst sab ris`a `alsinjrdna ue

    il`injltj nj sjmurdld.

    D njlia nj ue il`injltj nj sjmurdld culndejltdo pdrd ds apjrdjs nj ue @PIR^.

    Dpjsdr nj euitds vjzjs sjr dbstrdtd, d njlia njvj tjr rjoda `ae ds dtivindnjs j rjd

    nj dtuda na prpria @PIR^. Njvj-sj, par jxjepoa, njtjreildr quj tipas nj jvjltas sjra

    trdtdnas pjod jquipj.

    qJxjepoas aeuls nj il`injltjs il`ouje;4 D njsmurda na partdo wjb nj ued ilstituia74 A vdzdejlta nj ilcaredjs alnjl`idis7

    4 D prapdmda nj ue vrus par ejia nd oistd nj `altdtas nj j-edios7

    4 A jlvia nj spde7

    4 A aepraejtiejlta nd rjnj7

    4 D ild`jssibioindnj nj ue wjbsitj.

    Ld sjqul`id sa oistdnds domueds njlijs nj il`injltjs nj sjmurdld njs`ritas par

    nicjrjltjs tiejs j jspj`i`djs nj sjmurdld;

    q4 @DIP/RLV (http;//rlp.br/`dis/);Ze il`injltj nj sjmurdld rjsuotdltj na edu usa nas rj`ursas `aeputd`ialdis.7

    4 @JR^/@@ (http;//www.`jrt.arm/tj`hQtips/il`injltQrjpartilm.hteo );Ze dta nj viaoda jxpo`itd au iepo`itd nj ued paoti`d nj sjmurdld.7

    4 ^jrjld (www.tjrjld.lo/d`tivitijs/tc-`sirt/ianjc/na`s/i-tdxalaeyQtjres.hteo );Ze il`injltj nj sjmurdld ue jvjlta quj jlvaovj ued viaoda nj sjmurdld.7

    4 LIP^ (nispalvjo je PV 866-0; Jstdboishilm d @aeputjr Pj`urity Il`injlt Rjspalsj@dpdbioit y); Tudoqujr jvjlta dnvjrsa je quj dspj`tas nd sjmurdld `aeputd`ialdo

    panje sjr dejddnas7

    4 RC@ 20:6 (http;//www.ijtc.arm/rc`/rc`20:6.txt ); Tudoqujr jvjlta dnvjrsa quj panj`aepraejtjr domue dspj`ta nd sjmurdld nj `aeputdnarjs au nd rjnj.7

    4 NPI@ (http;//nsi`.podldota.mav.br/ojmisod`dansi`/:0); Tudoqujr jvjlta dnvjrsa, `alr-edna au sab suspjitd, rjod`ialdna sjmurdld nas sistjeds nj `aeputda au nds

    rjnjs nj aeputdnarjs.

    Il`injltjs nj sjmurdld panje cd`ioejltj rjsuotdr je iepd`ta simli`dtiva pdrd ued ilsti-

    tuia sj la edljkdnas nj cared `arrjtd. Nj cdta, d sjvjrindnj nj ue il`injltj ejlsurdnd

    sjmulna a iepd`ta quj `dusd la pra`jssa nj ljm`ia nj ued ilstituia. Var jxjepoa, ue

    il`injltj quj ilnispalibioizd ue sitj nj j-`aeejr`j passui dotd sjvjrindnj pdrd d ilstituia.

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    @dptuoa

    4-Njlijsjculndejltas

    nj@PIR^s

    q^ana il`injltj njvj sjr trdtdna sjmuilna ued ejtanaoamid prjvidejltj njlind pjoa@PIR^. Jssd ejtanaoamid `hdednd nj pra`jssa nj rjspastd d il`injltj j sjr pastj-

    riarejltj trdtdnd je lassa `ursa.

    Vdssas pdrd `rida nj ue @PIR^

    @alcarej njs`rita dltjriarejltj, jxistje nicjrjltjs cdtarjs quj njvje sjr absjr vdnas

    pdrd d `rida nj ue @PIR^. Doe nj qujstjs paoti`ds, `aea dpravda armdlizd`ialdo, iepartdltj a @PIR^ sjr rj`alhj`ina `aea dtudltj ld prprid `aeulindnj.

    qLa quj tdlmj d qujstjs armdlizd`ialdis, iepartdltj `alsinjrdr ds sjmuiltjs qujstjsnurdltj a pra`jssa nj careda nj ue @PIR^;

    4 Dbrdlml`id apjrd`ialdo7

    4 Eissa7

    4 Pjrvias7

    4 Eanjoa armdlizd`ialdo7

    4 Rj`ursas.

    Nj cared rjsueind, tjeas lds jtdpds ili`idis d njlia na js`apa nj dtuda, bje `aea

    ds ejtds j abkjtivas na @PIR^. D injlti`da nd `aeulindnj d sjr dtjlnind culndejltdo,

    pais passibioitd edpjdr ds lj`jssindnjs j sjrvias lj`jssrias pdrd dtjln-od. K a eanjoa

    armdlizd`ialdo il`ouilna a tipa j jstruturd njtjreilde d jstrdtmid dneilistrdtivd d sjr

    iepojejltdnd das sjrvias. Var e, j la ejlas iepartdltj; k ld cdsj nj jstdbjoj`iejlta

    nj ue lava @PIR^ njvj-sj dssjmurdr as rj`ursas lj`jssrias pdrd edltjr a tiej apjrd`ialdo,

    absjrvdlna rj`ursas nd ilcrdjstruturd (jquipdejltas) j pjssado (jquipj). Na `altrria, ds

    jtdpds dltjriarjs la sjra jcjtivds.

    Cruls nj @PIR^P

    Dssie `aea domueds `dtjmarids nj ilstituijs, as @JR^s tdebe sj armdlizde je cruls

    j jltindnjs quj bus`de d `aodbarda jltrj as tiejs. Ds pril`ipdis jltindnjs quj panje

    sjrvir nj palta nj `altdta pdrd oa`doizdr tiejs sa;

    q4 CIRP ; Carue ac Il`injlt Rjspalsj Pj`urity ^jdes http;//www.rst.arm

    4 DV@JR^; Dsidl Vd`i` @aeputjr Jejrmjl`y Rjspalsj jdes http;//www.dp`jrt.arm

    4 @PIR^s; Jurapjdl rustjn Iltranu`jr @PIR^s Ejebjrs http;//www.ti.tjrjld.lo

    4 AI@; Armdlizdtial ac thj Isodei` @alcjrjl`j http;//www.ai`-a`i.arm/

    A Carue ac Il`injlt Rjspalsj Pj`urity jdes (CIRP^) ued nds armdlizdjs edis dltimds.

    A CIRP^ ued armdlizda pracissialdo, sje cils ou`rdtivas, aepastd par nicjrjltjs @PIR^s.

    As tiejs nj sjmurdld quj d `aepje sa euita hjtjramljas; nj tiejs ld`ialdis (@JR^s),

    @PIR^s nj vjlnjnarjs, @PIR^s iltjrlas d @PIR^s `aejr`idis. A CIRP^ praeavj jvjltas dludis

    pdrd ejebras alnj passvjo jstdbjoj`jr `altdtas `ae autras tiejs j tdebe `dpd`itdr d

    jquipj las nivjrsas sjeilrias j ursas nispalibioizdnas. iepartdltj latdr quj a CIRP^ ued

    dssa`ida nj @PIR^s, eds la dtud `aea ue @PIR^. Au sjkd, a CIRP^ la rjspalnj d il`injltjs

    nj sjmurdld, eds panj sjr tio pdrd injlti`dr as rjspalsvjis par rj`ursas nj iltjrljt.

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    Ojiturd rj`aejlndnd;

    4 @rjdtilm dl Il`injlt Rjspalsj jde;http;//www.jnu`dusj.jnu/ir/oibrdry/pnc/[email protected]

    4 LIP^ PV 866-0; Jstdboishilm d @aeputjr Pj`urity Il`injlt Rjspalsj @dpdbioity (@PIR@);http;//www.tjrjld.lo/d`tivitijs/tc-`sirt/dr`hivj/866-0.pnc

    4 RC@ 2.0:6; Jxpj`tdtials car @aeputjr Pj`urity Il`injlt Rjspalsj;http;//www.ijtc.arm/rc`/rc`20:6.txt

    4 Careilm dl Il`injlt Rjspalsj ^jde;http;//www.dus`jrt.arm.du/rjlnjr.hteo1it522:2

    4 Njpdrtdejlta nj Pjmurdld nd Ilcareda j @aeuli`djs (NPI@); @rida nj jquipjsnj trdtdejlta j rjspastd d il`injltjs je rjnjs `aeputd`ialdis J^IR. Nispalvjo je;

    http;//nsi`.podldota.mav.br/ojmisod`dansi /:0

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    @dptuoa

    4-RatjiranjDtivindnjs4

    Ratjira nj Dtivindnjs 4

    Dtivindnj 4.4 @rida nj ue @PIR^

    Vdrd jssd dtivindnj, sjra `ridnas mrupas. A lejra nj pjssads par mrupa `dr d `ritria nailstrutar. La jltdlta, rj`aejlnd-sj eisturdr pjssads quj sjkde pravjlijltjs nd ejsed

    ilstituia. A ilstrutar vdi doa`dr `dnd mrupa je ued nds nicjrjltjs `dtjmarids;

    4 @PIR^ na Mavjrla Cjnjrdo7

    4 @PIR^ bdl`ria7

    4 @PIR^ nj ued ulivjrsindnj7

    4 @PIR^ ld`ialdo7

    4 @PIR^ nj ued jeprjsd nj tjoj`aeuli`djs.

    Ds dtivindnjs d sjmuir `alnuziraas doulas la pra`jssa nj `rida nj ue @PIR^, tjlna je

    vistd as `al`jitas dprjsjltdnas ljstj `dptuoa.

    Dtivindnj 4.2 Laej j simod

    d. Njld ue laej j ued simod pdrd a sju mrupa.

    Dtivindnj 4.0 Dbrdlml`id apjrd`ialdo

    d. Njld d dbrdlml`id apjrd`ialdo, au sjkd, d `aeulindnj d qudo a sju mrupa pravjr sjrvias.

    Dtivindnj 4.> Eissa

    d. Njld d eissa na sju mrupa.

    Dtivindnj 4.: Jstruturd armdlizd`ialdo

    d. Njld d jstruturd armdlizda na sju mrupa il`ouilna tipa, eanjoa j js`apa nj dtuda.

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    Dtivindnj 4.3 Pjrvias

    d. @ae d oistd nj sjrvias na @JR^/@@, `dnd mrupa njvj js`aohjr `il`a sjrvias quj sjra

    acjrj`inas pjoa @PIR^. Ojvj je `altd d eissa j dbrdlml`id apjrd`ialdo; http;//www.

    `jrt.arm/`sirts/sjrvi`js.hteo

    4. Vra`jssa nj trdtdejlta nj il`injltj

    2.

    0.

    >.

    :.

    Tudltas prassialdis sa lj`jssrias pdrd dnd dtiv indnj1

    4. Vra`jssa nj trdtdejlta nj il`injltj;

    2.

    0.

    >.

    :.

    b. Nas sjrvias acjrj`inas, js`aohd qudis panjride sjr utioizdnas pdrd mjrdr rj`ursas pdrd a

    @PIR^. Tudis dndptdjs sjride lj`jssrids la sju tiej pdrd quj issa sjkd passvjo1

    `. Vdrd d oistd nj sjrvias acjrj`inas pjoa sju @PIR^, njld; qudo sjr a harria nj dtjl-

    niejlta, d cared nj `altdta j qudo pjssad nd jquipj jst `dpd`itdnd pdrd oindr `ae d

    rjquisia1

    @alsinjrj ds sjmuiltjs qujstjs;

    4. A @PIR^ dtjlnj d `dsas nj jejrml`id1 Tudis sa jssjs `dsas1

    2. A @PIR^ oind ae ilcaredjs alnjl`idis1

    0. A @PIR^ oind `ae ilcaredjs pratjminds par sjmrjna nj kustid au quj jsta je cdsj

    nj ilvjstimda1

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    @dptuoa

    4-RatjiranjDtivindnjs4

    >. A @PIR^ rj`jbj njll`ids nj parlamrdd ilcdltio1

    n. @aea sju @PIR^ dbarndrid d sjmuiltj situda1

    4. A sistjed nj j-edio na @PIR^ jst ilapjrdltj. @aea dotjrldtivd, ue `aojmd lati`d ue

    il`injltj `rti`a vdzdejlta nj ilcaredjs vid tjojcalj. Cai njixdnd ued ejlsdmje

    ld sj`rjtrid nj vaz na @PIR^ ld ndtd nj 2: nj njzjebra, 2h28. @aea jssj il`injltj

    sjrid trdtdna pjod jquipj1

    2. Tudlta tjepa a il`injltj njearau d sjr trdtdna1

    Tuje panj d`jssdr ds ejlsdmjls na tjojcalj1

    Dtivindnj 4.= Il`injltj nj sjmurdld

    d. Njld a quj sjr `alsinjrdna ue il`injltj nj sjmurdld pdrd a sju mrupa.

    @alsinjrj quj ds djs cuturds na sju @PIR^ njpjlnjra nissa.

    b. Rjspalnd sj d sud njlia nj il`injltj dbarndrid d sjmuiltj situda `aea sjlna

    ue il`injltj;

    Ljstd otied sjxtd-cjird, `ae a il`ia na pra`jssa nj ils`ria na vjstibuodr vid careuoria

    jojtrli`a, ue cul`ialria tjr`jirizdna nd jeprjsd nj edlutjla nj kdrnils `artau a

    `dba nj jljrmid na @jltra nj @aeputda, rjsuotdlna ld ilnispalibioindnj na sjrvia nj

    ils`ria dt a `alsjrta nd pjd, a quj a`arrju saejltj ld sjmulnd-cjird sjmuiltj, pais d

    pjd jstdvd je cdotd la ejr`dna.

    4. Issa `alstitui ue il`injltj nj sjmurdld1

    2. Jssj il`injltj jstdvd prjvista ld jodbarda nj sud njlia1

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    0. D pdrtir njssj jxjepoa, qudis dkustjs va` cdrid ld sud njlia1

    `. Nj cared `aepojejltdr, d sud njlia nj il`injltj dbarndrid ds sjmuiltjs situdjs

    `aea sjlna ue il`injltj au sj sjrid lj`jssrid domued lavd dotjrda1

    4. Zed oimda tjojcli`d pdrd a nirjtar nj njpdrtdejlta saoi`itdlna d sjlhd nj ue sjr-

    vinar `rti`a, pais a cul`ialria rjspalsvjo jst ild`jssvjo.

    2. Zed lati`da je laej nd aepdlhid nj jojtri`indnj, ilcaredlna ued edlutjla

    t`li`d pramrdednd, d sjr jxj`utdnd la ldo nj sjedld, `ae ued kdljod nj 8h.

    0. Ze j-edio `ae dejdd nj jxpoasa nj baebd la prnia quj dbrimd d ilcrdjstruturd nj

    rjnj nd jeprjsd.

    >. D puboi`da na drquiva nj sjlhds na sjrvinar nj j-edio la karldo iltjrla nj

    ued ulivjrsindnj.

    :. A jlvia nj catas parlamr`ds pdrd d oistd iltjrld nj `altdtas nd jeprjsd.

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    @dptuoa

    2-Mjrjl`idejltana@PIR^

    2Mjrjl`idejlta na @PIR^

    Nis`utir qujstjs rjod`ialdnds das rjquisitas jstruturdis nj ue @PIR^7 @alhj`jr as

    cdtarjs nj su`jssa ld rida nj ue @PIR^7 Dprjlnjr as `al`jitas rjod`ialdnas da

    mjrjl`idejlta nj ue @PIR^.

    Mjrjl`idejlta nj @PIR^s7 Sisa jstruturdo na @PIR^7 Ejoharjs prti`ds j `alnutds

    dprapridnds.

    Iltranua

    qA mjrjl`idejlta nj ue @PIR^, dssie `aea autrds armdlizdjs, jlvaovje jtdpds t -li`ds j dneilistrdtivds. ands jssds jtdpds passuje ue li`a abkjtiva; dssjmurdr quj a

    @PIR^ `ueprd d prprid eissa, prjvidejltj njlind.

    Nj cared edis jspj``d, bus`d-sj dssjmurdr quj as sjrvias rjod`ialdnas rjspastd d il`i-njltjs nj sjmurdld sjkde jcjtivdejltj prjstdnas pdrd d sud `aeulindnj nj dbrdlml`id.

    Ljstj `altjxta, jstj `dptuoa nis`utir tpi`as rjod`ialdnas da mjrjl`idejlta nj ue @PIR^,

    tdo `aea; mjrjl`idejlta nd jquipj, `aeuli`da, rjquisitas jstruturdis j cdtarjs nj su`jssa.

    @nima nj `alnutd

    qA `nima nj `alnutd njlj ue `alkulta nj prjeissds quj bdoizde ds djs j `aepartd -ejltas nj ue tiej nj sjmurdld.

    A ejsea `nima dpoi`d-sj d tanas as ejebras nd armdlizda, jstjlnjlna-sj das sjrvias

    prjstdnas j das njedis dspj`tas apjrd`ialdis, tdis aea d aeuli`da j a zjoa pjods

    ilcaredjs.

    qNj cared jspj``d, a `nima nj `alnutd vil`uod pril`pias j vdoarjs nd prprid ilsti-tuia ae dtivindnjs njsjepjlhdnds pjod jquipj.

    Vril`pias aea prassialdoisea, aldbioindnj j oinjrdld ilujl`ide ld cared `ae quj a

    @PIR^ vista jxtjrldejltj.

    Ze bae nima nj alnutd njs`rjvj pril`pias pdrd d iltjrda ae as usurias nas

    sjrvias na @PIR^ j tdebe d edljird `ae quj ds ilcaredjs sa trdtdnds iltjrldejltj

    pjod jquipj. Pje a njvina `uindna pdrd oindr `ae ds ilcaredjs sjlsvjis, pravvjo quj

    ds jltindnjs pdr`jirds passde hjsitdr je nivuomdr ndnas pdrd a sju tiej je cuturas il`i-

    njltjs nj sjmurdld.

    abkjtivas

    `al`ji

    tas

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    D `alnutd prassialdo `ae quj ds ilcaredjs sa trdtdnds par ue @PIR^ jvinjltjejltj

    pdrti`uodr d `dnd ilstituia. Pdbj-sj quj jxistje domuls @PIR^s quj aptde par rjmrds edis

    rjstritivds. Ze @PIR^ eioitdr, par jxjepoa, iepojejltd dota lvjo nj simioa `ae ds ilcared-

    js quj mjrjl`id. Var autra odna, ue @PIR^ d`dnei`a panj iepojejltdr ue `nima nj

    `alnutd edis jxibioizdna la quj tdlmj da dredzjldejlta nj ilcaredjs nj sjmurdld.

    Absjrvd-sj, jltrjtdlta, quj d mrdlnj ediarids nas @PIR^s passuje paoti`ds j pra`jni-

    ejltas quj odssi`de ds ilcaredjs da ejlas je nuds dtjmarids; ndnas pboi`as jndnas simioasas. K je ued saoua edis rabustd, panje-sj odssi`dr ds ilcaredjs je

    ued jstruturd euotilvjo.

    qD sjmuir tjeas a jxjepoa nj ued jstruturd nj `odssi`da nj ilcaredjs nj sjmurdld.4 @odssi`dna; sa ilcaredjs simioasds, alnj dpjlds a @PIR^ tje `alhj`iejlta na

    il`injltj. Nd ejsed cared, d `ir`uoda nds ilcaredjs rjstritd das ejebras na

    tiej nj sjmurdld. Jssj tipa nj `odssi`da utioizdna je jvjltas nj sjmurdld

    jspj`idis au dilnd je il`injltjs ae js`apa bje njlina7

    4 Vdr`idoejltj odssi`dna; sa ndnas quj passuje jrta lvjo nj rjstria. disilcaredjs sa iltjr`debidnds dpjlds ae jltindnjs ae dota lvjo j `alcidld, tdo

    `aea@PIR^s ae bae rjod`ialdejlta7

    4 La odssi`dnas; sa ilcaredjs quj panje sjr nivuomdnds ld cared pboi`d.Vdrd issa, njvj-sj dvdoidr a tjar nds ilcaredjs d sjrje odssi`dnds aea La

    `odssi`dna, d e nj jvitdr prjkuzas s pdrtjs jlvaovinds. Ld ediarid nds vjzjs,

    ndnas ilsjrinas ljssd dtjmarid passuje drtjr ilcared`ialdo, aea, par jxjepoa,

    nivuomda nj na`uejltda au jstdtsti`ds pboi`ds na @PIR^.

    @dnd lvjo nj `odssi`da tdebe jspj`i`d aea ds ilcaredjs njvje sjr mjrjl`idnds

    sab a palta nj vistd apjrd`ialdo. Je lvjis edis rjstritivas, par jxjepoa, tands ds ilcared-

    js njvje sjr icrdnds, tdlta ld aeuli`da qudlta la dredzjldejlta.

    Ilnjpjlnjltjejltj na eanjoa nj `odssi`da nj ilcaredjs dnatdna, culndejltdoquj a @PIR^ edltjlhd-sj `alsistjltj j jstjlnd d `odssi`da pdrd as njedis sjrvias j

    jojejltas rjod`ialdnas da pra`jssa nj rjspastd d il`injltjs.

    Ze jxjepoa alsistj ld mjsta nds ilcaredjs nj altdtas t`li`as. Var sjr ue palta nj

    `altdta pdrd il`injltjs nj sjmurdld, jspjrd-sj quj ue @PIR^ tjlhd ue bae rjod`iald-

    ejlta `ae jltindnjs jxtjrlds. Ld ediarid nds vjzjs, d jquipj na @PIR^ `alhj`j pjssads

    nj autras tiejs quj panje duxioidr je ued jvjltudo jejrml`id. Jssjs `altdtas, quj la

    sa pboi`as, j sie cruta nj ued bad rjoda `ae autrds jquipjs, njvje sjr trdtdnas nj

    cared dnjqudnd sjmulna d `alnutd a sju prpria @PRI^.

    q@alsinjrj d sjmuiltj situda;A sju @PIR^ rj`jbj ued oimda nj ue `aodbardnar jxtjrla (jltindnj D), je `drtjr nj

    urml`id, saoi`itdlna as altdtas edis jspj``as nj ued ilstituia (jltindnj B), pais

    jst sacrjlna dtdqujs.

    A `nima nj `alnutd nj sud ilstituia njvj prjvjr passvjis djs quj `altjepoje jssj

    jxjepoa. Ljssj `dsa, njvj-sj dldoisdr sj a `nima nj `alnutd pjreitj jl`deilhdr as sjus

    `altdtas edis jspj``as d jltindnjs jxtjrlds.

    qVassvjis saoujs;4 A @PIR^ la jl`deilhd as ndnas (nd jltindnj B), pais cdz pdr tj na sju `nima nj

    `alnutd edltjr altdtas edis jspj``as nj cared alnjl`ido7

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    @dptuoa

    2-Mjrjl`idejltana@PIR^

    q4 A @PIR^ jl`deilhd `altdtas edis jspj``as pdrd a `aodbardnar jxtjrla (jltindnj D)74 A @PIR^ dtud `aea iltjrejniria, rjpdssdlna d ilcareda na dtdquj nirjtdejltj

    pdrd d jltindnj B.

    D nivuomda nj ilcaredjs tdebe cdz pdrtj na `nima nj `alnutd na @PIR^. As ejias

    pdrd nivuomdr ilcaredjs sjra trdtdnas pastjriarejltj par jstj `ursa7 la jltdlta,

    `dbj da `nima nj `alnutd njlir ued paoti`d pdrd d nivuomda nj ilcaredjs. Jssd

    paoti`d njvj njs`rjvjr a `alkulta nj ilcaredjs quj panje sjr nivuomdnds la `altjxta

    nj rjspastd d il`injltjs. Pje d njlia njssd paoti`d, d jquipj panj la tjr arijltda

    lj`jssrid pdrd mjrjl`idr a pra`jssa nj rjspastd d il`injltjs.

    Domuls tiejs trdtde tands ds ilcaredjs `aea jstritdejltj `alnjl`ido, jvitdlna a

    `aepdrtiohdejlta nds ilcaredjs card na ebita nas ejebras nd jquipj. La jltdlta,

    jssd paoti`d jstritd la panj sjr mdrdltind je tanas as `dsas. Var jxjepoa, je `dsas alnj

    lj`jssrid d iltjrda nd Kustid.

    qOama, njsjkvjo quj, ilnjpjlnjltjejltj nd paoti`d utioizdnd, sjkde alsinjrdndsdomueds qujstjs, aea;

    4 Tuj tiej nj ilcareda a @PIR^ nivuomdrqudlna autra @PIR^ lati`dr ue il`injltjjlvaovjlna d aeulindnj nj sud rjspalsdbioindnj1

    4 Tudlna lj`jssrid iltjrda `ae d Kustid, a sju @PIR^ panjr pravjr ilcaredjslj`jssrids nj cared nirjtd1

    4 Tuj tipa nj ilcaredjs sjranivuomdnds nj cared pboi`d1

    4 ^ana il`injltj sjr lati`dna d ue @PIR^ nj `aarnjlda, aea par jxjepoa, @JR^.br1

    4 Ds ilcaredjs nj il`injltjs jxtjrlas sjra a`uotdnds, `aea par jxjepoa, sdliti-zda nj IVs nj sud rjnj1

    ^ands jssds nj`isjs cdzje pdrtj na `nima nj `alnutd nj ue @PIR^ j njvje sjr `alsi-

    njrdnds lds jtdpds ili`idis na jstdbjoj`iejlta nj ue @PIR^ ld `aeulindnj. iepartdltjlatdr quj jssd paoti`d nj `alnutd doma quj panj sjr dotjrdna. Je euitas tiejs, `aeue

    quj lavds qujstjs sjkde altjepodnds j dprieardejltas sjkde il`arpardnas ae d

    dquisia nj jxpjril`id.

    Jquipj

    @alstituir ued jquipj ued nds priejirds `aisds d sjrje pjlsdnds ld jtdpd nj jstdbj-

    oj`iejlta nj ue @PIR^. Nj cdta, d jquipj tje pdpjo culndejltdo lds dtiv indnjs na @PIR^,

    ndlna supartj s paoti`ds iltjrlds, pra`jniejltas j `nima nj `alnutd iltrlsj`a apj-

    rda nj ue tiej.

    qPdbj-sj quj d njlia nj ued jquipj pdssd par nivjrsas dspj`tas, il`ouilna qujstjst`li`ds, mjrjl`idis j, jssjl`idoejltj, d doa`da nj rj`ursas ldl`jiras.

    Na `altrria, d jquipj la panjr pravjr nj cared dnjqudnd as sjrvias pdrd d `aeulindnj

    j altjepodr d eissa na prpria @PIR^.

    qDomuls cdtarjs tdebe njvje sjr `alsinjrdnas la eaejlta nd njlia nj ued jquipj;4 Lejra nj pjssads lj`jssrids7

    4 Hdbioindnjs lj`jssrids7

    4 Hdbioindnjs njsjkdnds7

    4 Lvjis hijrrqui`as7

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    q4 @drmd harrid74 Ratdtivindnj7

    4 ti`d.

    Jstiedr a lejra nj pjssads lj`jssrids pdrd ued jquipj, sabrjtuna je jtdpds ili`idis

    nj apjrda, ued tdrjcd `aepojxd. A tdedlha nd jquipj njvj `alsinjrdr ue lejra

    injdo nj prassialdis lj`jssrias pdrd rjdoizdr ds dtiv indnjs nj ue @PIR^, il`ouilna jquipj

    t`li`d j mjrjl`ido.

    qA tdedlha nd jquipj njvj alsinjrdr dspj`tas aea;4 Rj`ursas ldl`jiras7

    4 Rj`ursas huedlas7

    4 Pjrvias prjstdnas7

    4 @aeulindnj d sjr dtjlnind.

    Pdbj-sj, la jltdlta, quj ued vjz quj a tiej nj sjmurdld jstivjr jstdbjoj`ina, lavas

    sjrvias sa njedlndnas pjod `aeulindnj. Doe nissa, a `alkulta nj sjrvias acjrj`inas

    njvj sjr dprieardna, a quj panj njedlndr edis trdbdoha quj a ili`idoejltj prjvista.Vartdlta, njlir a tdedlha nd jquipj tje ilul`id nirjtd ld qudoindnj nds dtivindnjs

    prjstdnds pjoa @PIR^.

    Las priejiras dlas, euitas @PIR^s dtude ae ued jquipj eilieizdnd j, ae a pdssdr

    na tjepa, lavas ejebras ilmrjssde la tiej, dprieardlna as sjrv ias prjstdnas. D e

    nj dnjqudr a tdedlha nd jquipj da vaouej nj trdbdoha njedlndna, rj`aejlnd-sj cdzjr

    ued jstiedtivd `ae bdsj lds lati`djs rj`jbinds par autras tiejs j tdebe la lejra

    nj usurias `alj`tdnas ld rjnj, au sjkd, d bdsj nj usurias quj d jquipj dtjlnjr. Jssj

    lejra lj`jssria nj pjssads ld jquipj njvj `alsinjrdr tdebe a `rjs`iejlta nj lati-

    `djs quj panj `hjmdr d 466% da dla j tdebe passvjis jxpdlsjs nj ued jeprjsd.

    La jxistj rjoda nirjtd jltrj lejra nj pjssads dtjlninds vjrsus lejra nj pjssadsld jquipj. Issa panj vdridr euita, dldo, jst rjod`ialdna `ae d eissa na @PIR^, alnj

    njs`ritd d `aeulindnj dtjlnind j a `alkulta nj sjrvias rjdoizdnas.

    D jquipj njvj sjr `aepastd par prassialdis `ae nicjrjltjs tipas nj hdbioindnjs. Doe nj

    hdbioindnjs t`li`ds lj`jssrids pdrd d jxj`ua nds tdrjcds nj ue @PIR^, iepartdltj quj

    as iltjmrdltjs nd jquipj tjlhde hdbioindnjs dneilistrdtivds j mjrjl`idis.

    qZed jquipj euoticd`jtdnd il`oui prassialdis `ae jxpjrtisjs je nicjrjltjs rjds;4 Jspj`idoistds je tj`laoamid nj sjmurdld7

    4 Dneilistrdnarjs nj sistjeds7

    4 Jlmjlhjiras nj rjnjs74 Jspj`idoistds je supartj7

    4 Mjrjltj7

    4 @alsjoha ojmdo.

    Jvinjltjejltj, ds hdbioindnjs lj`jssrids prj`isde jstdr doilhdnds `ae as sjrvias acj-

    rj`inas. Ds hdbioindnjs t`li`ds njsjkdnds ld apjrda nj ue @PIR^ rjqujrje a jltjlni -

    ejlta nd tj`laoamid utioizdnd, tdo `aea hdrnwdrj j sactwdrj.

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    @dptuoa

    2-Mjrjl`idejltana@PIR^

    qEjsea dssie, jxistje domuls alhj`iejltas quj sa jssjl`idis pdrd d jquipj quj oind`ae il`injltjs nj sjmurdld;

    4 Vrata`aoas nj rjnjs (H^^V, E^D, NLP j C^V)7

    4 Pistjeds Apjrd`ialdis7

    4 Ilcrdjstruturd nj rjnjs (ratjdnarjs j `aeutdnarjs)74 Cjrrdejltds nj sjmurdld (INP j rjwdoo)7

    4 @riptamrdd7

    4 Dpoi`djs nj rjnj7

    4 Vril`pias bsi`as nj sjmurdld7

    4 Vramrdeda.

    Nj cdta, ds hdbioindnjs t`li`ds cdzje pdrtj nas dtributas lj`jssrias pdrd as iltjmrdltjs

    nj ued jquipj. Vare, lje tanas as ejebras na tiej lj`jssitde tjr dota lvjo nj `alhj`i-

    ejlta je tands ds rjds t`li`ds.

    culndejltdo, jltrjtdlta, quj d jquipj `alsimd oindr `ae as il`injltjs rjpartdnas pjod

    sud `aeulindnj. Ld prti`d, as autras njpdrtdejltas nd ilstituia s rj`arrjra da @PIR^

    ued vjz quj rj`alhjde ds `aepjtl`ids t`li`ds na tiej pdrd duxioidr nj cared `arrjtd

    lds lj`jssindnjs injlti`dnds.

    Doe nds hdbioindnjs t`li`ds, ds hdbioindnjs iltjrpjssadis sa imudoejltj iepartdltjs.

    Je domuls dsas, edis c`io dprieardr ds hdbioindnjs t`li`ds nas iltjmrdltjs nj ued

    jquipj na quj trdbdohdr ds hdbioindnjs iltjrpjssadis.

    Ds hdbioindnjs iltjrpjssadis sa jximinds lds edis nicjrjltjs jtdpds nas sjrv ias prjstdnas

    par ue @PIR^ j la njvje sjr ejlasprjzdnds. D jquipj jst `alstdltjejltj iltjrdmilna

    `ae tiejs nj sjmurdld j `ae as njedis njpdrtdejltas nd ilstituia. Pdbj-sj nd iepar-tl`id nd iltjrda `ae d `aeulindnj nj dtuda na @PIR^, dldo, d rjputda na @PIR^

    njpjlnj na prassialdoisea jeprjjlnina pjod jquipj.

    qD sjmuir, domueds drd`tjrsti`ds iltjrpjssadis njsjkdnds;4 @aeuli`da vjrbdo; `aeuli`dr nj edljird `odrd j nipoaeti`d, j tdebe sdbjr auvir7

    4 @aeuli`da la vjrbdo; ojiturd, js`ritd j oilmudmje `arpardo (pdrd pdojstrds j jvjltas)7

    4 Ljma`ida; dtudr `ae autras iltjmrdltjs d e nj jl`altrdr ue rjsuotdna eutud -ejltj d`jitvjo7

    4 Rjsaoua nj prabojeds; trdbdohdr je jquipj pdrd injlti`dr, njlir j saou`ialdrprabojeds, ejsea `ae rjstrijs nj tjepa j rj`ursas7

    4 Dssjrtivindnj; aeuli`dr vdoarjs j apilijs nj cared odrd j aldltj.

    As ejoharjs prassialdis sa dqujojs quj doide hdbioindnjs t`li`ds d hdbioindnjs

    iltjrpjssadis, euita jebard la jxistd ue alkulta li`a nj hdbioindnjs njsjkdnds

    pdrd `dnd tiej.

    lj`jssria dvdoidr d `aeulindnj j d ldturjzd nas sjrvias prjstdnas, d e nj injlti`dr

    ds hdbioindnjs lj`jssrids. Domuls tiejs aptde par prassialdis jspj`idoistds, autras,

    pare, aptde par prassialdis mjljrdoistds.

    Njpjlnjlna na

    tdedlha nd jquipj,

    panj-sj armdlizdr a

    mrupa par rjds, alnj

    ue rjspalsvjo `ae

    bae lvjo t`li`a panj

    arijltdr as ejlasjxpjrijltjs. Dni`ialdo-

    ejltj, ds hdbioindnjs

    t`li`ds panje sjr

    dprieardnds dtrdvs

    nj `ursas j trjild-

    ejltas, cdzjlna

    `ae quj iltjmrdltjs

    nd jquipj mdlhje

    lavds hdbioindnjs.

    o

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    ^rjildejlta j njsjlvaoviejlta nd jquipj

    A trjildejlta nas prassialdis na @PIR^ tje `aea abkjtiva edltjr d jquipj prjpdrdnd

    pdrd dtudr la pra`jssa nj rjspastd. Njssd cared, as iltjmrdltjs na mrupa panje dpri -

    eardr suds hdbioindnjs j dnquirir lavds dptinjs, nj eana d prjstdr sjr vias nj cared edis

    jcjtivd pdrd d `aeulindnj nj dtuda.

    qDldo, ued jquipj ae alhj`iejlta nds lavds tj`laoamids j tjlnl`ids nj sjmurdld panjinjlti`dr edis rdpindejltj ds drd`tjrsti`ds nj il`injltjs dt jlta la injlti`dnds.

    A pra`jssa nj njsjlvaoviejlta nds hdbioindnjs nd jquipj njvj `aejdr `ae ued dvd-

    oida prvid nds hdbioindnjs jxistjltjs la t iej j hdbioindnjs njedlndnds. Jssj pra`jssa

    njvj dvdoidr `dnd ejebra nd jquipj nj cared ilnivinudo j priarizdr njedlnds edis `rti`ds

    pdrd a mrupa. @aea rjsuotdna, panj-sj jcjtudr ue trjildejlta `ae ca`a la ilnivnua

    au, dilnd, jlnjrjdna s oieitdjs nd jquipj aea ue tana, tdo aea dloisj nj ris`as j

    `aeuli`da je ilmos.

    qVra`jniejltas quj panje sjr iepojejltdnas pdrd a njsjlvaoviejlta nd jquipj;4 Jstuna nj pra`jniejltas iltjrlas; ojr j dtudoizdr as pra`jniejltas iltjrlas utioi-zdnas pjoa @PIR^ ued cared nj dprieardr hdbioindnjs ilnivinudis, sabrjtuna pdrd

    as lavas ejebras nd jquipj. Pdbj-sj quj as pra`jniejltas usdnas ld rjspastd d

    il`injltjs sa nilei`as j lj`jssitde nj `alstdltjs dtudoizdjs. Oama, d `alstdltj

    rjvisa nas pra`jniejltas iltjrlas bjl`d pdrd a tiej quj edlte a edtjrido

    dtudoizdna j tdebe pdrd as iltjmrdltjs, quj rjvisitde as pra`jniejltas utioizdnas

    las il`injltjs pdssdnas7

    4 Vramrded nj tutarid; d murd nj ue tutar utioizdnd ld ediarid nas @PIR^s latrjildejlta nj lavas ejebras. Vdrd issa, njsimldna ue prassialdo nd jquipj

    `ae edis jxpjril`id pdrd duxioidr ue lava iltjmrdltj. A pra`jssa nj tutarid njvj

    sjr `altlua, dt a tutar dssjmurdr-sj nj quj a lava iltjmrdltj tjlhd pra`il`id j

    `alsimd oindr, sje aejtjr jrras ustasas, ae ds tdrjcds njedlndnds7

    4 Jstuna ilnivinudo; domuls @PIR^s alsinjrde nispalibioizdr harria nj trdbdoha pdrdquj a prassialdo jstunj tjeds jspj``as tdo `aea dloisj carjlsj pdrd sjrje

    dpoi`dnas la pra`jssa nj trdtdejlta nj il`injltjs. Vdrd issa, d ilstituia njvj

    pravjr a edtjrido t`li`a lj`jssria, tdo `aea pjrini`as, rjvistds j oivras7

    4 ^rjildejlta jxtjrla; domuls @PIR^s aptde par trjildr j njsjlvaovjr d jquipjusdlna ilstituijs jxtjrlds `ae bad rjputda la ejr`dna. Euitds vjzjs, trdtd-sj

    nj ued qujsta paltudo, alnj lavds hdbioindnjs prj`isde sjr il`arpardnds jquipj

    je ue `urta jspda nj tjepa.

    ^jr`jirizda nj sjrvias

    Euitds vjzjs, d ni`uondnj nj jl`altrdr prassialdis nd rjd j jstdbjoj`jr ued jquipj

    nj sjmurdld d`aepdlhdlna ds eundlds nd ilnstrid tje caejltdna d `altrdtda nj

    sjrvias jxtjrlas, au sjkd, d tjr`jirizda nj sjrv ias rjod`ialdnas sjmurdld.

    @dnd ilstituia njvj taedr ds nj`isjs quj kuomdr edis alvjlijltjs je rjoda tjr`ji-

    rizda nj sjrv ias rjod`ialdnas da trdtdejlta nj il`injltjs nj sjmurdld. Domuls @PIR^s

    aptde, par jxjepoa, je tjr`jirizdr jtdpds lds qudis d jquipj la tje jxpjrtisj, tdo `aea

    dloisj nj edowdrj. Var autra odna, autras tiejs aptde par tjr`jirizdr a @PIR^ `aea ue

    tana, dtribuilna d mjrl`id nj il`injltjs nj sjmurdld pdrd ued jltindnj jxtjrld. D omuls

    `jlrias alnj jssj eanjoa `aeuejltj utioizdna sa je bdl`as j autrds ilstituijs

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    @dptuoa

    2-Mjrjl`idejltana@PIR^

    ldl`jirds. Issa sj njvj, bdsi`dejltj, da mrdlnj vaouej nj il`injltjs j as `ustas pdrd

    edltjr ue arpa t`li`a jspj`idoizdna ld ilstituia.

    Dltjs nj nj`inir pjod tjr`jirizda nj sjrvias, culndejltdo dvdoidr ds vdltdmjls j njsvdl -

    tdmjls nj `dnd eanjoa.

    qLjssj `altjxta, domuls cdtarjs njvje sjr `alsinjrdnas, tdis `aea;4 @ustas j r is`as dssa`idnas74 Njpjlnl`id tj`laomi`d7

    4 Tudoindnj na sjrvia prjstdna7

    4 Tujstjs ojmdis7

    4 Tujstjs apjrd`ialdis7

    4 Pjmurdld nds ilcaredjs74 Rjprjsjltdtivindnj.

    D tjr`jirizda panj acjrj`jr simli`dtivd rjnua nas `ustas jlqudlta jstivjr pravjlna

    sjrvias sieiodrjs `ae j`alaeid nj rj`ursas huedlas j nj ilcrdjstruturd. Doe nissa,

    jeprjsds tjr`jirizdnds mjrdoejltj njlje ue Pjrvi`j Ojvjo Dmrjjejlt (POD) la qudopanj sjr jstipuodna a tjepa nj dtjlniejlta j njedis etri`ds-`hdvj quj panje edltjr

    d sud ilstituia sjmurd `ae rjoda das rjquisitas nj qudoindnj. Dni`ialdoejltj, passvjo

    d`aepdlhdr ds dtivindnjs na sjrvia `altrdtdna par ejia nj rjodtrias j, dt ejsea, je

    tjepa rjdo, tjlna d`jssa da sistjed utioizdna.

    qVar autra odna, d tjr`jirizda nj sjrvias iepoi`d je nispalibioizdr ilcaredjs sjlsvjisd tjr`jiras.

    Jssds ilcaredjs panje sjr jstrdtmids pdrd sjmurdld nd ilstituia j tdebe sab a palta

    nj vistd aepjtitiva. Vartdlta, cdz-sj lj`jssria dvdoidr, je ebita apjrd`ialdo j mjrjl`ido, as

    ris`as iljrjltjs tjr`jirizda nj sjrvias. iepartdltj ojebrdr quj d ilstituia quj `al-

    trdtd as sjrvias `altilud sjlna rjspalsvjo par jvjltas nj sjmurdld pjrdltj d oji.

    Vdrd pjlsdr

    A dredzjldejlta nj drquivas ld luvje panj sjr `alsinjrdna tjr`jirizda

    nj rj`ursas1

    @altrdtda

    D `altrdtda sjeprj ue pra`jssa njoi`dna, sabrjtuna pdrd ue @PIR^ alnj ilcaredjs

    sjlsvjis ilstituia sa edljkdnds. Vdrd issa, cdz-sj lj`jssria quj a tiej nj sjmurdldtjlhd ue pra`jssa `ae jtdpds bje njlinds pdrd `altrdtda nj lavas iltjmrdltjs.

    A pra`jssa nj `altrdtda ued dtivindnj quj jlvaovj autras njpdrtdejltas nd ilstituia.

    A njpdrtdejlta nj rj`ursas huedlas j a njpdrtdejlta kurni`a, par jxjepoa, sa sjtarjs

    `ae as qudis a @PIR^ vdi iltjrdmir ld ediarid nds jtdpds na pra`jssa nj `altrdtda.

    qK la pra`jssa nj sjoja, autras njpdrtdejltas panje sjr jlvaovinas. Jv injltjejltj,`dnd ilstituia tje as sjus prprias pra`jniejltas iltjrlas nj sjoja quj `alsi-

    njrde d prprid `uoturd nd ilstituia7 la jltdlta, jxistje domueds jtdpds quj njvje

    sjr alsinjrdnds, tdo aea;

    4 Dloisj urri`uodr7

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    ^rdtdejltanjIl`injltjsnjPjmurdld

    q4 Jltrjvistd pjssado74 Tujstjs altrdtudis7

    4 Tujstjs ti`ds.

    Njpjlnjlna nd ldturjzd nd armdlizda j nd ldturjzd nds culjs d sjrje njsjepj-

    lhdnds, autras uindnas panje sjr njedlndnas. Issa il`oui d dpravda jspj``d nds

    dotds hijrdrquids nd ilstituia j, dt ejsea, d vjri`da nj dltj`jnjltjs `rieildis.

    Ds jtdpds na pra`jssa nj sjoja njvje sjr dptds d injlti`dr as paltas cartjs nas `dlni-

    ndtas, bje aea ds oieitdjs na prassialdo. @ae issa, d jquipj panj dvdoidr sj ds oieitd-

    js na `dlnindta panje sjr jlnjrjdnds dtrdvs nj trjildejlta j, par e, injlti`dr sj

    a dlnindta jst dpta d rjdoizdr ds culjs njedlndnds.

    Zed jltrjvistd pjssado `ae a `dlnindta sjeprj rj`aejlndnd. A injdo quj jssd

    jltrjvistd sjkd rjdoizdnd `ae d prjsjld nj ejebras nd jquipj na @PIR^. Njssd cared,

    qujstjs t`li`ds panje sjr js`odrj`inds j hdbioindnjs iltjrpjssadis, dvdoidnds. Ld jltrj-

    vistd tdebe njvjeas njixdr `odra ds rjspalsdbioindnjs j bjljc`ias njedlndnas pdrd d

    jquipj. Njssd cared, debds ds pdrtjs panje dkustdr ds suds jxpj`tdtivds.

    qDomueds qujstjs quj ejrj`je sjr js`odrj`inds;

    4 Dtivindnjs d sjrje njsjlvaovinds7

    4 Vodla nj drrjird7

    4 @drmd harrid7

    4 Vassibioindnj nj vidmjls.

    Doe nj qujstjs tpi`ds rjodtivds da harria nj trdbdoha j dtivindnj d sjr njsjlvaovind, d

    jltrjvistd nj sjoja tdebe njvj trdtdr dspj`tas apjrd`ialdis, tdo `aea hards jxtrds, trd-

    bdoha je rjmiej nj sabrjdvisa j lj`jssindnj nj vidmjls. @ae issa, a `dlnindta j a @PIR^

    panje dvdoidr d dnjquda na pjro je cula da `drma.

    Dps d `altrdtda, jltrd je da ue `alkulta nj tdrjcds quj visde iltjmrdr a cul`ialria

    jquipj j ilsjri-oa ld `uoturd ilst itu`ialdo. Var e, tdebe pdrtj na pra`jssa nj `altrd-

    tda trjildr a cul`ialria ae pra`jniejltas iltjrlas j ratilds nd jquipj.

    Na palta nj vistd dneilistrdtiva, a @PIR^ njvj edltjr d jquipj eativdnd j `ae rj`ursas

    quj pjreitde d jvaoua t`li`d j iltjrpjssado nas iltjmrdltjs na t iej.

    qDomueds careds nj dprieardr j dssjmurdr d jvaoua nas iltjmrdltjs nd jquipj aeprjjlnj;4 Mdrdltir ldl`idejlta la podla nj trdbdoha dludo pdrd trjildejlta nj tanas as

    ejebras nd jquipj, il`ouilna jquipj t`li`d j jquipj mjrjl`ido7

    4 ^jr d`jssa d oivras j drtimas rjojvdltjs pdrd d rjd nj trdtdejlta nj il`injltjs, pjr-eitilna quj as ejebras na tiej jxpdlnde suds hdbioindnjs7

    4 Dssjmurdr quj ejebras nd jquipj ae pau`d jxpjril`id sjkde d`aepdlhdnas nj pjrtapar ejebras edis jxpjrijltjs, cdzjlna ae quj a jscara nj dprjlnizdna sjkd jcjtiva7

    4 Vdrti`ipdr nj jvjltas `ae autras @PIR^s, pais ued bad edljird nj tra`dr jxpj-ril`ids prti`ds7

    4 Jl`ardkdr ejebras nd jquipj d rjdoizdr `ursas (ps-mrdnuda, ejstrdna au nauta-rdna) je rjds rjodtivds da pra`jssa nj il`injltjs, tdis aea riptamrdd, sjmurdld

    nd ilcareda, Pistjeds Apjrd`ialdis j rjnjs nj `aeputdnarjs.

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    2=

    @dptuoa

    2-Mjrjl`idejltana@PIR^

    Vdrd pjlsdr

    Sa` altrdtdrid jstdmirias au baosistds pdrd dtudr ld rjspastd d il`injltjs1

    Vra`jniejltas nj ilmrjssa j njsoimdejltaD careda nj ue tiej nj rjspastd d il`injltjs la a li`a njsda dssa`idna rjspastd

    d il`injltjs. @ae a pdssdr na tjepa, d jquipj jvaoui tj`li`dejltj j lavas alhj`iejltas

    sa il`arpardnas da @PIR^. Domuls ejebras na tiej pdssde pdrd `drmas mjrjl`idis j lavas

    a`upde ds od`ulds jxistjltjs ld jquipj. Dni`ialdna d issa, aeue quj ejebras nd

    jquipj sj njsoimuje au dilnd sjkde njsoimdnas na @PIR^.

    Ljssj `altjxta, ue @PIR^ njvj jstdr prjpdrdna pdrd oindr `ae d ratdtiv indnj j `ae d pjrnd

    nj pjssads-`hdvj ld ilstituia.

    qZed cared nj oindr `ae d ratdtivindnj nd ea nj abrd iepojejltdr ued paoti`d njratdtivindnj nj dtivindnjs ld prprid jquipj. Dssie, jvitd-sj quj ued li`d pjssad

    passud tana a alhj`iejlta nj ued njtjreildnd dtivindnj au pra`jssa.

    Var jxjepoa, par ue pjrana njtjreildna a cul`ialria rjspalsvjo par trdtdr il`injltjs

    nj sjmurdld tra`d nj pasta `ae a cul`ialria rjspalsvjo pjods cjrrdejltds nj ealita-

    rda. Njssj eana, a `alhj`iejlta nds dtivindnjs na @PIR^ pdssd d sjr haeamjljizdna

    jltrj as iltjmrdltjs nd jquipj.

    Njvina ldturjzd sjlsvjo nds ilcaredjs quj pdssde par ue @PIR^, tarld-sj lj`jssria

    quj pra`jniejltas jspj`idis sjkde dnatdnas la ilmrjssa j la njsoimdejlta nj ue pras-

    sialdo. ipi`dejltj as lavas iltjmrdltjs dssilde altrdtas nj `alnjl`idoindnj jspj``as

    na @PIR^ j njedis d`arnas nd ilstituia rjodtivas praprijndnj iltjoj`tudo. Var autra

    odna, qudlna ue iltjmrdltj na @PIR^ njixd nj cdzjr pdrtj na tiej, autras pra`jniejltasnjvje jltrdr je da. Ze pra`jniejlta nj njsoimdejlta nj cul`ialrias nj ue @PIR^

    njvj jspj`i`dr tdrjcds t`li`ds j dneilistrdtivds quj dssjmurje d sjmurdld nas sistjeds

    na @PIR^s. Dldo, a jx-cul`ialria tjlnj d ojvdr alsima tana a alhj`iejlta dnquirina

    nurdltj d sud jstdnd la tiej, il`ouilna sistjeds utioizdnas, sjlhds nas sjrvinarjs j pra`j-

    niejltas utioizdnas.

    Pjlna dssie, d`alsjohd-sj quj ue ratjira nj njsoimdejlta nj cul`ialria sjkd ridna. Ze

    bae pra`jniejlta nj njsoimdejlta njvj altjr ued iltjrda `ae autras njpdrtdejltas

    nd ilstituia, tdo `aea dneilistrdnar nj sistjeds j dneilistrdnarjs nj bdsjs nj ndnas.

    qDs tdrjcds rjodtivds da njsoimdejlta njvj `alsinjrdr ds sjmuiltjs qujstjs;4 @rjnjl`idis nj d`jssa;

    2 Csi`a (partds, sdods j ndtd`jltjr)7

    2 Rjeata (SVL)7

    2 Pistjeds (`altds nj usuria je equilds j sjrvinarjs).

    4 Ndnas nj usurias (il`ouilna bd`gup)7

    4 J-edio ilstitu`ialdo.

    A jlnjrja nj j-edio ilstitu`ialdo, je jspj`ido, panj tjr pra`jniejltas nicjrjltjs pdrd d

    rjeaa. Domuls tiejs aptde par rjeavjr d `altd subitdejltj, eds autras prjcjrje

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    @dptuoa

    2-Mjrjl`idejltana@PIR^

    s suds rjds nj trdbdoha, il`ouilna; otra nj privd`indnj, utioizda nj boaqujia nj tjod, arijl -

    tda na ealitar la sjltina `altrria d na uxa nj pjssads j nj `ejrds nj vimiol`id.

    Nj cared `aepojejltdr, culndejltdo quj a @PIR^ iepojejltj tdebe d sjpdrda

    omi`d pdrd as sjus rj`ursas. Var jxjepoa, usdlna ue sjmuiejlta prpria nj rjnj

    (sub-rjnj) j sjrvinarjs njni`dnas pdrd ds suds dtivindnjs. D tapaoamid nj rjnj, je jspj`ido,

    njvj `alsinjrdr qujstjs nj rjnulnl`id j `alj`tivindnj. Zed qujnd nj jljrmid panj sjr

    ta prjkuni`ido qudlta ue dtdquj nj ljmda nj sjrvia.

    qDni`ialdoejltj, d ilcrdjstruturd nj ue @PIR^ njvj sjr rjsioijltj nj eana d supartdr j`altjr dtdqujs. Ze @PIR^ ue patjl`ido dova nj dtdqujs.

    Oama, njsjkvjo quj, sj issa vijr d a`arrjr, la dusj qudoqujr prjkuza lds dtivindnjs

    apjrd`ialdis laredis. @dbj jquipj passuir rj`ursas nj sjmurdld pdrd pratjmjr as sjus

    sistjeds j ealitardr passvjis djs edoi`iasds njstildnds sud ilcrdjstruturd.

    qNj cared rjsueind, as rjquisitas jstruturdis njvje `altjepodr;4 @altraojs dprapridnas nj njcjsd j `altraoj pdrd sistjeds, rjnjs, nispasitivas, dpoi`d-

    js, bdsjs nj ndnas j autras7

    4 Ze `alkulta nj pra`jniejltas pdrd a trdtdejlta nj il`injlt