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 Confidential & Proprietary Copyr ight © 2008 The Niel sen Company Indonesia Consumers’ Trend : Telecommunication, Technology, Information & Media For: KADIN (Indonesian Chamber of Commerce) 28 April 2010 Irawati Pratignyo

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  • Confidential & Proprietary Copyright 2008 The Nielsen Company

    Indonesia Consumers Trend : Telecommunication, Technology,

    Information & Media

    For: KADIN (Indonesian Chamber of Commerce)

    28 April 2010

    Irawati Pratignyo

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Analytic Consulting Page 2

    More drive from Consumers for Convenience to get Connected

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Mobile Phone PenetrationHalf of Population (in 9 cities) have been penetrated by mobile (cellular) phones.

    49

    21 2223

    2527 28

    30 3132

    3437

    4043

    47 48

    06Q1 06Q3 07Q1 07Q3 08Q1 08Q3 09Q1 09Q3

    Source: Nielsen Media Index Q3 2009

    All people aged 10+, 9 cities (43,873,000), in %

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Indonesia: Cell Phone trend usage

    Communication

    Entertainment

    Image generator

    Social network

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    Smart Phone will surpass Regular Features

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    What is your pin ID?

    constantly connected conveniently through online communities

    Indonesia has > 500,000 connected Blackberry users

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    Internet usage increase in most Asian markets, including Indonesia

    Source : Nielsen Media Research 2008-2009

    %

    17

    0

    20

    40

    60

    80

    100

    2005 2006 2007 2008 2009

    Sin Tai Msia HK Thai Phil Indo

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Confidential & ProprietaryCopyright 2009 The Nielsen Company

    Indonesian Internet habit rockets!

    2008 : 300K user

    2009 : 16.1 Million User (3rd in the world)

    6.84% growth of user in past week (9th in the world)

    47% of online population accessing facebook

    Friendster

    Facebook

    Twitter

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    9April 28, 2010

    Consumers are the New Authorities

    Then

    Turns out the contaminated wheat gluten that

    has sickened and killed so many cats and dogs

    recently has ended up in quite a few brand

    names. I finally found a complete list of the

    affected brands here. I feed my cats --- dry food,

    and fortunately the dry food was not on the list.

    The --- wet is, though. Don't assume that your

    brand is safe. Check the list!

    - stynes.blogspot.com, 04/05/07

    Now

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    Analytic Consulting Page 10

    More Convergence & Consolidations

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    ListenWatch Read

    ONLINE: Browse, Surf, Interact, on PC & Mobile

    TV Print Radio

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    Print readers has been falling gradually since 2005.

    24

    17

    9

    16

    11

    06Q1 06Q2 06Q3 06Q4 07Q1 07Q2 07Q3 07Q4 08Q1 08Q2 08Q3 08Q4 09Q1 09Q2 09 Q3 09 Q4

    NEWSPAPER MAGAZINE TABLOID

    Source : Nielsen Media Index W1 2006 W4 2009

    All people 10+, 9 cities, in %, pop 43,873,000

    %

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Internet Users among newspaper readers are increasing

    18 19

    22

    25

    29

    34

    2004 2005 2006 2007 2008 2009

    All people 10+, 9 cities, Read Newspaper , Use Internet in the last 12 Months, in %Source: Nielsen Media Index Wave 3, 2004 - 2009

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    Radio listening trend declines .

    34

    42

    06Q1 06Q2 06Q3 06Q4 07Q1 07Q2 07Q3 07Q4 08Q1 08Q2 08Q3 08Q4 09Q1 09Q2 09 Q3 09 Q4

    RADIO

    Source : Nielsen Media Index W1 2006 W4 2009

    All people 10+, 9 cities, in %, pop 43,873,000

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    But listening OnLine Increase ..Radio listeners are increasing their internet use and listening to music more via internet

    15

    19

    22

    2007 2008 2009

    Age 10+, All 9 Major Cities, People listen to radio yesterday & use internet in past 12 months, in %People who listen radio yesterday and hobby listen to music, internet function listen to music, in 000 Source: Nielsen Media Index Wave 3, 2007 - 2009

    565

    811

    1084

    2007 2008 2009

    Radio listeners - used internet in the past 12 months Radio listeners - hobbies listen to musicinternet function: listen to music

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    TV viewing is constant

    95

    93

    06Q1 06Q2 06Q3 06Q4 07Q1 07Q2 07Q3 07Q4 08Q1 08Q2 08Q3 08Q4 09Q1 09Q2 09 Q3 09 Q4

    Source : Nielsen Media Index W1 2006 W4 2009

    All people 10+, 9 cities, in %, with TV in home (pop 43,873,000)

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    TV still also captures most of the audience attention, is Asia

    Source : Nielsen Media Research & Panorama 2008-2009,

    78

    96

    84

    97 95 96 94

    Singapore Taiwan Malaysia Hong Kong Thailand Philippines Indonesia

    %

    % Penetration

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    48

    86

    36

    60

    3134

    8.9

    Singapore Taiwan Malaysia Hong Kong Thailand Philippines Indonesia

    0.1%

    1.4%

    8.9%

    2006 2007 2008

    Indonesia Pay TV (Cable Satellite) Growth 7-8 X

    % Penetration Source : Nielsen Media Research 2008-2009,

    Indonesia:

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    239205 223

    323

    260 262312 316 310

    349 329

    738

    326

    283326

    676

    446416

    311

    403

    W/E

    04/01/2009

    W/E

    08/02/2009

    W/E

    15/03/2009

    W/E

    19/04/2009

    W/E

    24/05/2009

    W/E

    28/06/2009

    W/E

    02/08/2009

    W/E

    06/09/2009

    W/E

    11/10/2009

    W/E

    15/11/2009

    W/E

    20/12/2009

    Home Theater

    Home Theater sales is increasing .Home Theater as an escape and alternative for cheaper entertainment/indulgence.

    Sales in billion Rp | Home Theater I Total Key AccountsLebaran

    2009

    Source: Nielsen ScanTrack Service

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    LCD TV Price has been dropping each yearHome Entertainment has becoming more and more affordable for self indulgence

    LCD TV

    2009 Price

    +/- Rp. 5,000,000

    LCD TV

    2008 Price

    +/- Rp. 8,000,000

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Indonesian Consumers are exposed to Three Screens

    Penetration in %, 10 Cities TV Population (46,719,473 individuals) and 9 Cities Internet (7,575,000 individuals) and

    Cell phone Population (20,868,000 individuals)

    Source: TV Establishment Survey 2009 and Media Index

    FTA TV

    95%

    Cellphone

    49%

    Internet

    17%

    Pay TV

    8.9%

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Indonesia: Time spent on the screens

    Base: 10 Cities TAM Source: TV Audience Measurement & Three Screens Report

    TV Avg Time/Day

    2008

    TV Avg Time/Day

    2009

    Internet Cellphone

    3:02 3:05

    2:19

    0:52

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Indonesian TV viewers also use cell phone as short context communication medium

    1-

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Page 24

    Viewers use the best screen available

    + +153:47*

    hrs

    3:37^

    hrs3:22**

    hrs

    Usage is independent of time

    Usage is independent of location

    Monthly Time Spent Viewing Video in Hours: Minutes Per User 2+, Q4 2009

    Source: The Nielsen Company Q4 2009; * TV in the home includes live viewing plus playback within 7 days. ** Internet includes home and work who used internet to watch online video. ^ Mobile video audience consist of 13 or older mobile phone users who access video through any means.

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Page 25

    Younger demos screen usage is more dispersedAge G

    roup

    Source: CRE Study, 2009

    65+

    5564

    4554

    3544

    2534

    1824

    0% 20% 40% 60% 80% 100%

    41.2%

    50.1%

    44.9%

    58.5%

    67.7%

    84.4%

    3.4 6.7 5.1

    3.1 6.9 2.7

    3.4 5.3

    3.43.6

    1.72.7

    1.42.3

    13.2 4.0 2.9 12.1 5.7

    10.9 8.80.6

    9.8 3.7

    14.4 9.1 2.8 12.0 4.8

    8.0 9.0 2.6 9.1 3.1

    8.2 7.4 7.0 2.4

    3.92.23.1

    1stScreen Live TV

    Playback via DVR

    DVD or VCR

    Console Game 2ndScreen

    Web

    Software

    Computer video

    Share of Average Daily Minutes of Screen Media

    Email

    IM

    Mobile talk

    Mobile other

    Mobile video

    Mobile text

    Mobile web

    3rdScreen

    Environmental/Other video

    In-Cinema movie

    4thScreen

    GPS navigation %

    Total Screen Time (h:mm)

    8:18

    8:32

    9:34

    8:33

    8:31

    8:30

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Analytic Consulting Page 26

    More Content with Context challenges

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    Content Explosions

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Content with Context created by the Consumers

    Consumers and Marketers are now able to interact through these type of web-community

    The following are examples of currently live web-community

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    29April 28, 2010

    2007 Nielsen BuzzMetrics, a Nielsen Company business affiliate

    iPhone Sentiment (1/1/07 6/15/07)

    Negative

    15%

    Neutral

    35%

    Positive

    21%Mixed

    29%

    Sentiment behind the consumers buzz ?

    Positive drivers:

    Cool features (visual voicemail, touch screen, music library, internet browsing, etc.)

    General excitement

    Ease-of-use

    Switching providers in order to get the iPhone

    Negative drivers:

    High price point

    Availability with only one service provider

    Concern about Cingulars coverage and service

    No keyboard

    Battery life

    No 3G functionality

    I am with Nextel, I have the top of the line phone through them, and it doesn't do HALF the crap that this iPhone does and it still cost me over $300 when I bought it. I am switching to Cingular/AT&T as soon as this phone comes out.

    HowardForums, 1/15/2007

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Global Trends?

  • Confidential & ProprietaryCopyright 2008 The Nielsen Company

    Key Take Outs

    Consumers will be driving the growth of Telecommunication, IT & Media Industry. They would like to be more and more Connectedat their Convenience. Online Mobile Social Networking

    Convergence will bring opportunities to transform classic media into the new platform: Online and on Mobile.

    Content will be crucial; particularly when it is followed by the right Context to reach the audience/consumers

    Consolidation is a trend for Industrys efficiencies, but growth can accelerate even more, when supported with sufficient infrastructure.

  • Confidential & Proprietary Copyright 2008 The Nielsen Company

    Thank You