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February 20, 2020
Trends Transforming theVendor Management System Landscape
Chris Paden, DirectorCW Strategies & Research, Americas
Scott Bedell, VP Solution Design, Beeline
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Staffing Industry Analysts Product Overview
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
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AGENDA
§ Discuss changes in the VMS landscape and what this means for contingent workforce program managers
§ Evolving technologies & modes of adoption§ How VMS providers differentiate based on solution capabilities,
geographical focus, and ownership or affiliation§ Q&A
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Where is your organization on spectrum of VMS adoption?
A. We use a VMS to manage both Contingent Staffing and Services Procurement (SOW contracts)
B. We use a VMS to manage Contingent Staffing onlyC. We are not using a VMS at this time
Polling #1
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VMS Landscape Report
• 62 pages
• 16 VMS providers
• Analysis based on survey data & live capability demos
Source: VMS Global Landscape and Differentiators Full Report 2019
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
§ Since its emergence more than 20 years ago, VMS technology has evolved from simple tools for managing temporary workers sourced through staffing agencies into comprehensive systems for acquiring and managing the full spectrum of contingent talent and professional services.
Some background…
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Further differentiated by capabilities§ Supplier engagement & management
§ Time, expenses & invoicing
§ Statement of work
§ Direct sourcing
§ Reporting & analytics
§ User experience
VMS providers
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
VMS capabilities methodology (see report for details)
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Geographical and regional landscape15 providers focus on 30 or more regions, with 3 supporting 50 or more countries. Three providers focus on 2 or more regions, and 7 have a single-region focus.
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Broadly split by 3 types of provider:1. Owned by or affiliated with human capital-
focused service providers or software companies
2. Owned by or affiliated with enterprise spend management software companies
3. Standalone providers with their own partnership ecosystem
VMS market
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
VMS Provider Landscape by AffiliationVMS Provider Staffing/MSP Affiliation ERP / BSM Affiliation Human Capital Affiliation Pure Play
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SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Current VMS MarketIncrease in VMS Adoption 2006-2019 by Organizations with >1000 employees (3 year average )
Source: SIA Workforce Solutions Buyer Survey Americas 2019
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Contingent workforce programs are equally as likely to be led by HR as Procurement
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
2019 research identified major trends
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
§ Improved visibility§ Risk mitigation§ Process efficiencies§ Cost management & cost reduction§ Improved quality§ Timeliness of talent acquisition
Trend #1The CW Program is Maturing & Reasons for Selecting a VMS Have Changed
Traditional Drivers:
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§ Leverage new workforce sourcing channels– Statement Of Work– Direct Sourcing– On Demand Platforms
§ Ability to analyze system data and present data within the process
§ Integration with other talent-related systems for total workforce optimization
Trend #1The CW Program is Maturing & Reasons for Selecting a VMS Have Changed
Emerging Drivers:
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1. VMS as a component of overall spend management category
2. VMS as a component of talent-focused workforce management solution
Trend #2The Path is Diverging (Talent vs Transactions)
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trend #2The Path is Diverging (Talent vs Transactions)
§ As the market continues to evolve, even VMS providers admit “Vendor Management System” is no longer an appropriate description.
§ Is there a better way to describe new and broader capabilities beyond simple vendor management?
WORKFORCE MANAGEMENT SYSTEM VENDOR MANAGEMENT SYSTEM
???
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Poll #2
What are your plans regarding VMS developments going forward?
A. We plan to expand our VMS to cover more categories of labor and/or types of work arrangement (e.g. SOW, IC, freelancer)
B. We plan to expand the geographical coverage of our VMS
C. We plan to do both A and B above
D. We are considering implementing a VMS for the first time
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trend #3VMS as an Enabling Technology
§ SOW Inclusion
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Trend #3VMS as an Enabling Technology
§ SOW Inclusion§ Analytics
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trend #3VMS as an Enabling Technology
§ SOW Inclusion§ Analytics§ Global Management
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trend #3VMS as an Enabling Technology
§ SOW Inclusion§ Analytics§ Global Management§ Direct Sourcing
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trend #3VMS as an Enabling Technology
§ SOW Inclusion§ Analytics§ Global Management§ Direct Sourcing§ AI/Automation
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Trend #4New Technology Adoption
EXAMPLES
Robotic Process Automation
Applications of Advanced Technology
Using a chatbot to respond to common user questions and requests without burdening a
program team directly
Automating the exchange and scripting of a staffing request into a
purchase order
Using a matching algorithm to identify and shortlist candidates with
appropriate skills, rate, location and availability
Natural Language Processing Machine LearningArtificial Intelligence
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
VMS DELIVERY MODEL§ 56% in conjunction with MSP
services§ 40% (and growing) are
internally managed
WORK ARRANGEMENTS§ SOW only 16% of spend§ For 82% of clients, SOW is out
of scope
NET GROWTH§ 72% of 2018 contracts were net
new – no previous VMS
REGIONAL SPEND§ Americas = $110B§ EMEA = $48B§ APAC = $12B
GEOGRAPHICAL SCOPE§ Only 10% of clients are multi-
country, multi-regional, or global§ These companies = 47% of spend
AVERAGE SPEND§ 70% have average spend under
$20M
CLIENT SIZE§ 75% of spend >10K employees§ 44% of all companies <2K
employees
Other trends
MARKET SIZE§ $170B spend under management§ 10% increase from previous year
PROGRAM SIZE§ 60% of programs <$10M in spend§ Top 14% spend $50M or more
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What this means for CW managers§ New functionality for delivering the agile workforce today’s
businesses demand§ Decision time: to be spend-focused, talent-focused, or both?§ Greater emphasis on workforce integration: – Employees/non-employees– All engagement types– Total talent acquisition– Total workforce optimization
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Recommendations§ Read the report – Now available at staffingindustry.com– Currently available to all at
beeline.com or via http://bit.ly/2HyTTyV
§ Inquire about SIA’s CWS Council Membership– Complete a Program Maturity
Assessment from SIA§ Review your program goals with
your VMS provider (and MSP)
33Beeline.com | Confidential & Proprietary
For more information
What defines a successful VMS partnership?
What kind of company makes the best partner?
To find out, download this eBook athttp://bit.ly/2U3YDE2
Or visit beeline.com
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Time for Your Questions…
§ MSP Global Landscape and Differentiators Full Report 2019
§ VMS Global Landscape and Differentiators Full Report 2019
§ SIA 2019 Buyer Survey
§ SIA 2019 Workforce Solutions Ecosystem§ Total Talent Acquisition Developments 2019§ The Human Cloud, the Gig Economy & the
Transformation of Work§ Leveraging Trends in Direct Sourcing
§ Best Practices in Global Sourcing
§ North America Legal Update Q4 2019
§ VMS RFP Template§ RPO Global Landscape 2019§ Introducing Recruitment Marketplaces
§ The Gig Economy and Human Cloud Landscape 2019 Update
§ Toward a Total Talent Future
§ 10 Steps to Designing an SOW Management Strategy and Business Model
§ The Impact of Blockchain in Talent Acquisition
Not a member? Contact the SIA CWS Council team at [email protected]
SIA CWS Council Member Resources
§ Most Complex Staffing Markets Globally
§ Global Overview of Developments in Data Privacy: 2019 Update
§ Contingent Workforce Optimization Roadmap
§ Artificial Intelligence and Talent Acquisition: Beyond the Hype
§ Introduction to Chatbots§ Europe Staffing Company Survey 2019 - Human
cloud/online staffing, and use of automation in traditional staffing
§ North America Staffing Company Survey 2019 -Human cloud/online staffing, and use of automation in traditional staffing
§ IR35 and Off-Payroll Working Rules: An Overview
§ Guide to Implementing IR35 Off-Payroll Working Rules
§ IR35 and Off-Payroll Working Rules: FAQ
§ Webinar: IR35 Off-Payroll Working Rules Reform in Public and Private Sectors
§ Brexit Checklist: Planning for the Unknown
Not a member? Contact the SIA CWS Council team at [email protected]
SIA CWS Council Member Resources Referenced (cont.)
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Invest in Your Future. Today.CCWP is fast becoming the industry’s most sought after accreditation. It unifies a common language, and draws a road map for your continuous improvement in contingent workforce programs. CCWP is designed for HR, procurement, MSP solutions providers and staffing providers.Register Today!
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CCWP Certification Classes
February 26 & 27 Farmers Insurance, Woodland Hills, CAMarch 10 & 11 Coca-Cola, Atlanta, GAMarch 24 & 25 Facebook, Austin, TXApril 23 & 24 Royal Lancaster Hotel, London, UK
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21–22 April, 2020Royal Lancaster Hotel | London
@CWSSummit #CWSSummit
Save the Date! Join your peers for the premier conference for contingent workforce professionals from Europe’s leading organisations. This event features case studies and real-world solutions for the evolving challenges in managing today's workforce solutions programme.Register now at www.cwssummitwe.eu
▪ Copies of the slides and a link to the audio recording will be distributed to all attendees within 48 hours following the webinar.
▪ A replay of this webinar will be available for our CWS Council and Premium Corporate members at: www.staffingindustry.com/webinars-buyer
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar
Founded in 1989, SIA is the global advisor on staffing and workforce solutions. Our proprietary research covers all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA’s independent and objective analysis provides insights into the services and suppliers operating in the workforce solutions ecosystem including staffing firms, managed service providers, recruitment process outsourcers, payrolling/compliance firms and talent acquisition technology specialists such as vendor management systems, online staffing platforms, crowdsourcing and online work services. We also provide training and accreditation with our unique Certified Contingent Workforce Professional (CCWP) program.
Known for our award-winning content, data, support tools, publications, executive conferences and events, we help both suppliersand buyers of workforce solutions make better-informed decisions that improve business results and minimize risk.As a division of the international business media company, Crain Communications Inc., SIA is headquartered in Mountain View, California, with offices in London, England.
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