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Troubleshooting Guide for Excel 2007
Table of Contents
Item No.
Possible Troubleshooting Area
Troubleshooting Guide
1. Security Warning Prompt (above the Excel Worksheet)
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2. ‘Red Cross’ in the Text Areas of the Form (with no security warning prompt as described in item 1)
Page 4
3. “If the form is not working properly” Dialog Box
Page 7
4. Administrator Rights Issue
Page 10
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After the administrator has rectified the issue, please refer to Item 1 of this Table of Contents.
5. Reference Validation Issue
Page 12
6. Administrator Process
Page 14
7. To Show Security Warning Alert
Page 16
8. Handling of Unidentified Errors
Page 18
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Item 1: Security Warning Prompt Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see the ‘Security Warning alert’ (shown above) at the top of the Excel registration form when you open it
1. Click on ‘Options’ button.
You will see a pop-up “Security Alert”.
2. Click on ‘Enable this content’ button, then click ‘OK’.
The Excel form will be refreshed and be properly loaded and ready for use.
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Item 2 ‘Red Cross in the Text Areas of the Form (without Security Warning prompt as described in Item 1)
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see a ‘red cross in text areas’ (shown above) when you open the Excel registration form at the top of the Excel form, with no security warning (as described in Item 1)
1. Click on ‘Office’ button from the menu bar and select ‘Excel Options’ button on the bottom right corner
The ‘Excel Options’ pop up will be displayed.
2. Click on ‘Trust Center’ from the left menu. 3. Click on ‘Trust Center Settings’ button.
The ‘Trust Center’ pop-up will be displayed.
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4. Click on ‘Macro Settings’ and Select ‘Disable all macros with notification’. Then click on the ‘OK’ button.
5. From the Excel Options pop-up window, click the ‘OK’ button. 6. Next, close the Excel form.
The Excel form will be closed to effect the changes.
7. Open the Excel form again. When you open the Excel form, you will see the ‘Security Warning alert’ (shown below) at the top of the Excel registration form.
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8. Click on the ‘Options’ button.
You will see a pop-up “Security Alert”.
9. Click on ‘Enable this content’ button, then click ‘OK’.
The red crosses on the form will have been removed. The Excel form will be refreshed and be properly loaded and ready for use.
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Item 3: ‘If the Form is not working properly’ Dialog Box Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see the notification message (shown above)
1. Click on ‘OK’ . If the ‘Trust Center’ > ‘Macro Settings’ pop-up window opens, proceed to step 3. If the ‘Trust Center’ > ‘Macro Settings’ pop-up window does not open, proceed to step 2.
2. Click ‘Office’ button from the menu bar and click on the ‘Excel Options’ button at the bottom right hand corner.
The ‘Excel Options’ pop up will be displayed.
3. Click on ‘Trust Center’ from the left menu. 4. Click on ‘Trust Center Settings’ button.
The ‘Trust Center’ pop-up will be displayed.
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5. Click on ‘Macro Settings’ and Select ‘Disable all macros with notification’. Next, select ‘Trust access to the VBA project object model’. Then click on the ‘OK’ button.
6. From the Excel Option pop-up window, click the ‘OK’ button.
7. Next, close the Excel form.
The message below will appear on the screen.
8. When you see the message above, click on the ‘Yes’ button.
The Excel form will be closed to effect the setting changes.
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9. Open the Excel registration form again. When you open the Excel form, you will see the ‘Security Warning alert’ (shown below) at the top of the Excel registration form.
10. Click on the ‘Options’ button.
You will see a pop-up “Security Alert”.
11. Click on ‘Enable this content’ button, then click ‘OK’.
The Excel form will be refreshed and be properly loaded and ready for use.
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Item 4: Administrator Rights Issue Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see the notification message (shown above) when you open the Excel registration form
1. Please contact your administrator. Refer your administrator to the Administrator Process section on page 14 for troubleshooting support. 2. Click ‘OK’ and close the Excel registration form.
After the administrator has rectified the problem
3. Open the Excel registration form.
You will see the ‘Security Warning alert’ (shown below) at the top of the Excel registration form.
4. Click on ‘Options’ button. If the ‘Security Warning alert’ (shown above in step 4) is not displayed, refer to Item 7 on page 16.
You will see a pop-up “Security Alert”.
5. Click on ‘Enable this content’ button, then click ‘OK’.
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The Excel form will be refreshed and be properly loaded and ready for use.
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Item 5: Reference Validation Issue
Troubleshooting Area How to Troubleshoot Outcome after Troubleshooting
If you see the ‘Reference Validation’ notification message (shown above).
1. Click ‘OK’.
The Excel form will be closed or close it manually (shown below).
2. Close Microsoft Excel by clicking the ‘x’ button at the top right hand corner of the page.
Microsoft Excel will be closed.
3. Open the Excel registration form again. You will see the ‘Security Warning alert’ (shown below) at the top of the Excel registration form.
4. Click on ‘Options’ button.
You will see a pop-up “Security Alert”.
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5. Click on ‘Enable this content’ button, then click ‘OK’.
The Excel form will be refreshed and be properly loaded and ready for use.
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Item 6: Administrator Process Troubleshooting Area
How to Troubleshoot Outcome after Troubleshooting
Administrator Process
1. Log in to computer with administrator rights. 2. Open the Excel registration form.
Go to Option I or Option II depending on what you see
Option I If you see the ‘Security Warning alert’ (shown below) at the top of the Excel registration form when you open it,
3. Click ‘Options’ button. Notes : If Security Warning alert is not displayed, refer to item 7 on page 16.
You will see a pop-up “Security Alert”.
4. Click on ‘Enable this content’ button, then click ‘OK’.
The Excel form will be refreshed and be properly loaded and ready for use. Go back to Step 3 of Item 4. Inform the Instructor that the Excel registration form is ready for use.
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Troubleshooting Area
How to Troubleshoot Outcome after Troubleshooting
Option II If you see the ‘Reference Validation’ notification message (shown here),
3. Click ‘OK’.
The Excel form will be closed (shown below).
4. Close Microsoft Excel by clicking the ‘x’ button at the top right hand corner of the page.
Microsoft Excel will be closed. Go back to Step 3 of Item 4. Inform the Instructor that the Excel registration form is ready for use.
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Item 7: To show Security Warning Alert Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
To show Security Warning alert
1. Click ‘Office’ button from the menu bar and click on the ‘Excel Options’ button at the bottom right hand corner.
The ‘Excel Options’ pop up will be displayed.
2. Click on ‘Trust Center’ from the left menu. 3. Click on ‘Trust Center Settings’ button.
The ‘Trust Center’ pop-up will be displayed.
The Excel form will be closed to effect the changes.
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4. Click on ‘Macro Settings’ and Select ‘Disable all macros with notification’. Then click on the ‘OK’ button.
5. From the Excel Options pop-up window, click the ‘OK’ button. 6. Next, close the Excel form.
7. Open the Excel registration form again. When you open the Excel form, you will see the ‘Security Warning alert’ (shown below) at the top of the Excel registration form.
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8. Click on the ‘Options’ button.
You will see a pop-up “Security Alert”.
9. Click on ‘Enable this content’ button, then click ‘OK’.
The Excel form will be refreshed and be properly loaded and ready for use.
Handling of Unidentified Errors If your encountered a problem that is not listed in this guide,
• Firstly, close the excel form and re-open the excel form again.
• If that still cannot solve the problem, please change to another computer and try it again.
• For further clarifications/enquiries, please email [email protected]
© Ministry of Education, 19 March 2014
