True North 2.0

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What We’ve Done

üStandardized terminologyüSimplified the metrics and pyramidüAligned the mission to UCSF Health üUsed more inspiring language üProvide an example of how to connect with it

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What Success Looks Like

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Our leadership challengeConstant and routine messaging around True NorthOur desired outcomeOur organization can articulate True North and how the work they do impacts it

Campus photoAdvancing Health Worldwide

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True NorthNorth according to the earth’s axis, not magnetic north

N

E

S

W

True North Magnetic North

Why True North Matters

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§Connects us to the mission.§Provides a constancy of purpose.§Aligns our work to support UCSF and helps our people understand our jobs are important.

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Terminology

Who We Are

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FAS CampusLife

Services

UCSFHR

UCSFIT

Real Estate, Planning &

Capital Programs

UCSFPoliceDept.

UCSFProgram Mgmt.Office

UCSFFinance

Financial andAdministrative

Services

We Are ONE UCSF

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UCSF

Health Schools

Administration

FAS

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Mission

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Invest in transformation and continuous improvement

VALUESProfessionalism · Respect · Integrity · Diversity · Excellence

An environment where people can do their best

VISION

MISSION

SafetyCustomer Experience

Resource Management & Stewardship

Our People

Innovation

Deliver a safe and secure environment

Create an optimal work experience

Create exceptional customer experience

Manage costs and optimize assets

FAS True North Guides Us

Caring · Healing Teaching · Discovering

TRUE NORTH PILLARS

Vision

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Invest in transformation and continuous improvement

VALUESProfessionalism · Respect · Integrity · Diversity · Excellence

An environment where people can do their best

VISION

MISSION

SafetyCustomer Experience

Resource Management & Stewardship

Our People

Innovation

Deliver a safe and secure environment

Create an optimal work experience

Create exceptional customer experience

Manage costs and optimize assets

FAS True North Guides Us

Caring · Healing Teaching · Discovering

TRUE NORTH PILLARS

Values

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Pillars

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FAS True North

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M1 M2

M3

M4

M5

M6

M7

M8

M9

FAS True North Metrics Measure Our Progress

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Customer ExperienceCreate exceptional customer experience

Establish FAS customer satisfaction index baseline and target

Metric1

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SafetyDeliver a safe and secure environment

Zero UCSF IT security-related privacy breaches

s3% reduction in lost work days

Metric2

Metric3

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Our People Create an optimal work experience

Progress toward 50th percentile FAS staff engagement

Maintain 5.9% FAS voluntary turnover rate

Metric4

Metric5

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Resource Management & StewardshipManage costs and optimize assets

$-140.7M UCSF change net position

FAS expense <6% of UCSF expense

Reduce CO2 to 113K metric tons

Metric6

Metric7

Metric8

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InnovationInvest in transformation and continuous improvement

Increase % FAS units tracking KPIs

Metric9

FAS True North Scorecard – FY18 Q2 Results

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(note: some metrics have sensitive data and are not included in above image, but are available through your department)

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How do we connectour work?

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Strategic Priorities are game changing initiatives that unify us to make our vision happen

Five Strategic Priorities• Advance culture of continuous improvement• Prepare to improve Parnassus campus facilities• Improve strategic asset visibility • Achieve carbon neutrality• Optimize resource allocation models

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Organizational

Department

Team/Individual

Connecting to Our Work

SafetyFAS True NorthMetric

Zero UCSF IT security-related breaches

Organizational Comprehensive program to monitor and address IT security risks for UCSF

Department Department applications meet Data Security Compliance standards

Team/Individual

Complete Cyber Security Training

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Connecting to Our Work

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The future: Aligning with True North

IT Visual Board

Regardless of your role, you make decisions every daythat, in small incremental steps, impact our mission.

Call to Action

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Our leadership challengeConstant and routine messaging around True NorthOur desired outcomeOur organization can articulate True North and how the work they do impacts it

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Q&A