TSS Business Manager: Bob Owen

IBM Technical Support Services

© 2012 IBM Corporation

Troy NGP (Next Generation Platform) Overview

Technical Support Services required for all NGP Foundations

TSS Business Manager: Bob Owen

April 12, 2012



Build to OrderSold thru System x channel only

Compute NodesPower 2S/4S*x86 2S/4S

Storage NodeV7000

Management Appliance

Networking10/40GbE, FCoE, IB8/16Gb FC

ExpansionPCIeStorage

IBM Troy NGP Sold thru STG (Power/System x)TSS sold thru AAS / CHIS

• Pre-configured, pre-integrated infrastructure systems.

• 3 foundations – select Express, Standard, or Enterprise

• MTS and Lab Services required to be sold with each foundation

Chassis14 half-wide bays for nodes

Simplified experience Simplified experience Reduce time, effort and risk throughout the solution lifecycle

expert integrated systemsexpert integrated systemsclient tuned systemsclient tuned systems

Troy NGP

Complete infrastructure stack up-and-running in hours

Built-in workload elasticity

Single point of management

Complete, pre-integrated software and hardware

Easy integration through open-standards computing

Easily extendable and accommodating to change

Single service point of contact and integrated updates



IBM Troy NGP System, as simple as 123IBM Troy NGP System, as simple as 123

Express for smaller installations

Standard for application systems

Enterprise for database or transactional systems

11 22 33

Select additional expansion chasses, compute or storage nodes with drives, management or switches based on application requirements

License virtualization, operating environments, cloud software, and

applications for deployment

Compute – POWER7 or x86

Storage Controllers and Expansion units

Management Appliances and licenses

Networking

Expansion Chassis

PowerVM

KVM

HyperV

Vmware

SmartCloud Entry

Foundation Expansion:Pre-defined combinations of components for

Foundation rack expansion

Select an IBM Troy Flex System foundation with management,

storage, & support as a starting point

Custom Expansion:Individual components for expansion

Additional Racks - More than 3 Chasses Etc.

RackChassis

FSMV7000

Ethernet Switch(s)FC Switch(s)

Compute Node(s)



Optimize your Troy NGP System with IBM Technical Optimize your Troy NGP System with IBM Technical Support ServicesSupport Services

1-Microcode Analysis per year for three years to help maintain microcode levels

1-Microcode Analysis per year for three years to help you maintain your microcode

levels

Three-year, 24x7x4 hour response Warranty Service Upgrade to help ensure high

availability

Account Advocate three years to act as a support focal point with 5 days per week,

9 hours per day coverage

Enterprise foundation

Standard foundation

Express foundation

2-Microcode Analysis per year for three years to help you maintain your

microcode levels

Three-year, 24x7x4 hour response Warranty Service Upgrade to help ensure high

availability

Account Advocate for three years to act as a support focal point 7 days per week,

24 hours per day coverage

Technical Support Services enhance each of the IBM Troy NGP System Foundationlevels by including pro-active integrated services to maintain availability, protect your investment and allow you to focus on your business.

1Options to add on:Electronic S

ervice Agent

FS

M G

lobal Com

petency C

enters

Enhanced Technical Support / Custom Technical Support

Availability Management

Microcode Updates

Support Line for BladeCenter

Hard Drive Retention services

24X7 Warranty Service Upgrade on Express Foundations

3 yr 24X7 SWMA or Software Support for MS Windows / Linux / VMware

For more information: https://www.ibm.com/partnerworld/wps/servlet/ContentHandler/CF_46931USEN



Technical Support Services Required for Troy NGPTechnical Support Services Required for Troy NGP

1 Microcode Analysis per year for 3 years

Express foundation

Options to add on:

Enhanced Technical Support / Custom Technical Support

Availability Management

Microcode Updates

Support Line for BladeCenter

Hard Drive Retention services

24X7 Warranty Service Upgrade on Express Foundations

3 yr 24X7 SWMA or Software Support for MS Windows / Linux / VMware

System x POWER 3 yrs SupportMTM MTM Description Microcode Support (MCS)

8721-AC1 7893-92X Accipiter Chassis MCS Analysis 1/year8731-A1Y 7955-01M FSM HW MCS Analysis 1/year8737-J1X 7863-10X ITE (System x) MCS Analysis 1/year

7895-22X ITE (Power 2S) MCS Analysis 1/year7895-42X ITE (Power 4S) MCS Analysis 1/year

NA 2076-124 V7000 ControllerNA 2076-224 V7000 Expansion7309-G64 1455-64C TOR Enet Switch

2498-B24 San Switch9363-FPX 7953-94X Rack1756-HC1 1164-95X Rear heat xchang

Blue = MTMs not announcedBlack = MTMs announced

Troy NGP: Express Foundation




Standard foundation

Option to add on other Technical Support Services

1 Microcode Analysis per year for 3 years 3 year 24x7 Warranty Service Upgrade 9x5 Account Advocate for 3 years

System x POWERMTM MTM Description WSU MCS SW Support 9x5 Account Advocate 9x5

8721-AC1 7893-92X Accipiter Chassis Y MCS Analysis 1/year8731-A1Y 7955-01M FSM HW Y MCS Analysis 1/year SWMA8737-J1X 7863-10X ITE (System x) Y MCS Analysis 1/year SL Win/Lin AA Sys x Win or Linux

7895-22X ITE (Power 2S) Y MCS Analysis 1/year SWMA or SL Linux AA i/p/Linux7895-42X ITE (Power 4S) Y MCS Analysis 1/year SWMA or SL Linux AA i/p/Linux

NA 2076-124 V7000 Controller Y SWMAStorage AA StorageNA 2076-224 V7000 Expansion Y7309-G64 1455-64C TOR Enet Switch Y

2498-B24 San Switch Y SL SAN AA SAN9363-FPX 7953-94X Rack Y1756-HC1 1164-95X Rear heat xchang

Note: Base AABlue = MTMs not announced Red = Requires ISAT charge required

Black = MTMs announced Black = Available in AAS for Power ITEs

3 yrs Support

Troy NGP: Standard Foundation




Enterprise foundation

Option to add on other Technical Support Services

2 Microcode Analysis per year for 3 years 3 year 24x7 Warranty Service Upgrade 24x7 Account Advocate for 3 years

System xMTM MTM Desc WSU MCS SW Support 24x7 AA 24x7

8721-AC1 7893-92X Accipiter Chassis Y MCS Analysis 2/year8731-A1Y 7955-01M FSM HW Y MCS Analysis 2/year SWMA8737-J1X 7863-10X ITE (System x) Y MCS Analysis 2/year SL Win/Lin AA Sys x Win or Linux

7895-22X ITE (Power 2S) Y MCS Analysis 2/year SWMA or SL Linux AA i/p/Linux7895-42X ITE (Power 4S) Y MCS Analysis 2/year SWMA or SL Linux AA i/p/Linux

NA 2076-124 V7000 Controller Y SWMAStorage AA StorageNA 2076-224 V7000 Expansion Y7309-G64 1455-64C TOR Enet Switch Y

2498-B24 San Switch Y SL SAN AA SAN9363-FPX 7953-94X Rack Y1756-HC1 1164-95X Rear heat xchang

Note: Base AABlue = MTMs not announced Red = Requires ISAT charge required

Black = MTMs announced Black = Available in AAS for Power ITEs

3 yrs Support

Troy NGP: Enterprise Foundation



Troy NGP Foundation Ordering in AprilTroy NGP Foundation Ordering in April

All Foundations will be ordered in AAS X86 ITEs will be released into AAS and setup in power MFG process

V7000 is orderable in AAS and will be setup in power MFG process

OO / BP / Sellers can create a foundation configuration in eConfig

eConfig output will be used for price quoting via ePricer (HW,S/W, Lab Services)

eConfig output will be used for ordering in the AAS pipe

Foundation will be built on the Power MFG line

* Strongly recommend the use of eConfig to create your Foundation for April

– Foundations will be visible in xConfig in April, but will not be orderable in XCC/HVEC

– Also requires translation to eConfig, xConfig conversion would be considered the exception

– If techline is engaged directly to help create a config, they will use eConfig not xConfig

• No Foundations will be fulfilled in XCC / HVEC from April until Storage is available in System x later in the year (target 3Q)



Troy NGP Foundation OrderingTroy NGP Foundation Ordering

BP Order Process BP will: Create their foundation in eConfig (can engage Techline for help if needed) Use the eConfig output to get their H/W & S/W & Lab Service quote via ePricer (expect config churn to

reach final H/W config)

– Lab services will be the minimum amount needed, additional services can be purchased by contacting lab services

Place MTS service order in ISAT/CHIS Take H/W & S/W quote + Services quote and combine into a single quote to return to customer Customer accepts, orders are placed on IBM Register service contracts

– MTS registered in ISAT/CHIS, will be billed in ISAT/CHIS

– Contact Lab Services via e-mail ([email protected]) or at http://www.ibm.com/systems/services/labservices/contact.html will be billed out of CFTS

Generate a Bottom line invoice to end customer* Foundations require multiple ordering/contracting/billing systems (example: AAS (h/w & s/w), ISAT/CHIS (mts contracting and billing), CFTs (lab services contracting & billing), BP will have to place their own orders and contracting via the BAU process



The ultimate goal, return a bottom line price/quote and invoice to the end

customer Reason: Foundations are pre-configured, pre-integrated infrastructure systems with compute, storage,

networking, management, and services . We don't want the end customer picking apart the value proposition of the bundle and trying to price the solutions at the piece part level.

Distributor to generate a bottom line price/invoice to the Tier2 so they can return a bottom line to the customer

Distributor Direction

Output of the IBM systems will not change

IBM needs the Distributor to quote a single foundation price consolidated in their process

IBM needs the Distributor to generate a bottom line invoice out of their process

The single price quote and bottom line invoice would include: H/W, S/W, MTS service, and Lab Services

Proposal

invoice

Proposal

invoiceIBMIBM Dist/Tier 1Dist/Tier 1

Tier 2Tier 2

CustomerCustomer

BPs Returning Bottom Line Price and InvoiceBPs Returning Bottom Line Price and InvoiceBPs Returning Bottom Line Price and InvoiceBPs Returning Bottom Line Price and Invoice



Ordering InformationOrdering Information

Propose the pre-defined Technical Support Services with every new IBM Troy NGP System and the sell the benefits to increase customer satisfaction and give your clients the support they need to be successful.

Default attach in eConfig coming soon:

Simply configure “Services” in the Global Settings Panel in e-config and the appropriate Technical Support offerings will automatically be included in the configuration after the desired hardware has been configured. If a reference price for Technical Support is needed quickly, select “Request a Services Proposal” in the drop down for Export options. Doing so will immediately return an IBM Services Assistant (ISAT) Services Summary containing the Technical Support reference price to the e-config user's e-mail address.

Final sales and contracting activities performed by BP services sales organization are required for all purchases of the Technical Support Services required for IBM Troy NGP System.



Additional InformationAdditional Information

Literature and Communication available to inform channels and clients of this offering

– BP Channel Communication: CC Letter to BP Hardware Sellers

Channel News to Channel Support reps

– Collateral: Quick Reference Guide, Data Sheet, Client All-In-One

Collateral and additional information is available at PartnerWorld:

For more on Troy NGP and required Technical Support Services

– Robert Owen, Business Manager for Power Systems

(Robert Owen/Beaverton/IBM@IBMUS or [email protected])



Additional DetailAdditional Detail



Express Foundation: TSS ISAT Service NamesExpress Foundation: TSS ISAT Service Names

POWER 3 yrs SupportMTM Description Microcode Support (MCS)

7893-92X Accipiter Chassis MCODE ANLY 1/YR SYS p/PS/STG7955-01M FSM HW MCODE ANLY 1/YR SYS p/PS/STG7863-10X ITE (System x) MCODE ANLY 1/YR SYSTEM x7895-22X ITE (Power 2S) MCODE ANLY 1/YR SYS p/PS/STG7895-42X ITE (Power 4S) MCODE ANLY 1/YR SYS p/PS/STG2076-124 V7000 Controller2076-224 V7000 Expansion1455-64C TOR Enet Switch2498-B24 San Switch7953-94X Rack1164-95X Rear heat xchang

= Compute Nodes

MTMs not announcedMTMs announced

Troy NGP: Express Foundation



Standard Foundation: TSS ISAT Service Standard Foundation: TSS ISAT Service NamesNames

POWERMTM Description WSU MCS SW Support 9x5 Account Advocate 9x5

7893-92X Accipiter Chassis COM WSU ONLY 24X7 4HR MCODE ANLY 1/YR SYS p/PS/STG7955-01M FSM HW COM WSU ONLY 24X7 4HR MCODE ANLY 1/YR SYS p/PS/STG SWMA7863-10X ITE (System x) COM WSU ONLY 24X7 4HR MCODE ANLY 1/YR SYSTEM x SL WINDOWS/LINUX OPERATING SYS AA SYSTEM x LINUX & MICROSOFT7895-22X ITE (Power 2S) COM WSU ONLY 24X7 4HR MCODE ANLY 1/YR SYS p/PS/STG SWMA FOR AIX STD EDITION AA SYSTEM i/p BASE

SWMA FOR IBM i AA SYSTEM i/p PER SERVERSL LINUX SYSTEM i/p

7895-42X ITE (Power 4S) COM WSU ONLY 24X7 4HR MCODE ANLY 1/YR SYS p/PS/STG SWMA FOR AIX STD EDITION AA SYSTEM i/p BASESWMA FOR IBM i AA SYSTEM i/p PER SERVER

SL LINUX SYSTEM i/p2076-124 V7000 Controller COM WSU ONLY 24X7 4HR SWMA STORWIZE V7000 BASE AA SAN INFRASTRUCTURE PRODUCT2076-224 V7000 Expansion COM WSU ONLY 24X7 4HR1455-64C TOR Enet Switch COM WSU ONLY 24X7 4HR2498-B24 San Switch COM WSU ONLY 24X7 4HR SL STOR SAN INFRASTRUCTURE PRD AA MID RANGE DISK SYSTEMS7953-94X Rack COM WSU ONLY 24X7 4HR1164-95X Rear heat xchang

= Compute NodesNote: Base AA

MTMs not announced Red = Requires ISAT charge requiredMTMs announced Black = Available in AAS for Power ITEs

3 yrs SupportTroy NGP: Standard Foundation



Enterprise Foundation: TSS ISAT Service NamesEnterprise Foundation: TSS ISAT Service Names

MTM Desc WSU MCS SW Support 24x7 AA 24x7

7893-92X Accipiter Chassis COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG7955-01M FSM HW COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG SWMA7863-10X ITE (System x) COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYSTEM x SL WINDOWS/LINUX OPERATING SYS AA SYSTEM x LINUX & MICROSOFT7895-22X ITE (Power 2S) COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG SWMA FOR AIX STD EDITION AA SYSTEM i/p BASE

SWMA FOR IBM i AA SYSTEM i/p PER SERVERSL LINUX SYSTEM i/p

7895-42X ITE (Power 4S) COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG SWMA FOR AIX STD EDITION AA SYSTEM i/p BASESWMA FOR IBM i AA SYSTEM i/p PER SERVER

SL LINUX SYSTEM i/p2076-124 V7000 Controller COM WSU ONLY 24X7 4HR SWMA STORWIZE V7000 BASE AA SAN INFRASTRUCTURE PRODUCT2076-224 V7000 Expansion COM WSU ONLY 24X7 4HR1455-64C TOR Enet Switch COM WSU ONLY 24X7 4HR2498-B24 San Switch COM WSU ONLY 24X7 4HR SL STOR SAN INFRASTRUCTURE PRD AA MID RANGE DISK SYSTEMS7953-94X Rack COM WSU ONLY 24X7 4HR1164-95X Rear heat xchang

= Compute NodesNote: Base AA

MTMs not announced Red = Requires ISAT charge requiredMTMs announced Black = Available in AAS for Power ITEs

3 yrs SupportTroy NGP: Enterprise Foundation

Documents

TSS Business Manager: Bob Owen