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7/16/2019 Turkish Society for Quality
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Turkish Turkish Society Society for for Quality Quality Since Since 1990 1990
Ahmet Hamdi Dogan, Ahmet Hamdi Dogan,
Chairman Chairman
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TURKIYE
2
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KEY INDICATORS
3
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4
Economy of Turkey – Exports
TURKIYE
Country
1999
2000 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Turkey 26 26.9 37.6 35.1 49.12 69.46 72.49 85.21 140.8 109.6 117.4 143.5
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Economy of Turkey – Imports
TURKIYE
Country 1999 2000 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Turkey 40 55.7 43.9 50.8 62.43 94.5 101.2 120.9 193.9 134.5 166.3 232.9
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KalDer is an independent non-profit organization,
Founded in 1990 by representatives of prominent Turkish Industrialists’ Groups.
Aims;
to coordinate quality efforts and promote Quality Management
to enhance the awareness of management quality in industry,public sector and NGO’s
to provide an environment where experts from different companiescan share and disseminate quality knowledge through avoluntary organization
KalDer - Turkish Society for Quality
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KalDer Organization Chart
Quality AwardsExecutiveCommission
Developmentand Training
Director
Congressand EventsDirector
TCSI Director
AccountManager
AuditingCommission
Board ofDirectorsEthicsCommission
TCSI
Commission
SecretaryGeneral
PurchasingManager
Corporate
Communication Manager
ExecutiveCommitee
TrainingManager
Member
Relationsand NQMManager
NationalQuality Award
Secretary
Congress
and EventsManager
Developmentand Training
Director
Board ofDirectorsEthicsCommission
TCSICommission
SecretaryGeneral
ExecutiveCommitee
Congressand Events
DirectorTCSI Director
TrainingManager
NationalQuality Award
Secretary
Developmentand Training
Director
Board of DirectorsEthicsCommission
TCSICommission
SecretaryGeneral
ExecutiveCommitee
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Established 1990
Members 2.018
Staff 30
Branch offices
Ankara
İzmir Bursa
Eskişehir
Headquarter İstanbul
KalDer - Turkish Society for Quality
RepresentativeOffices
Antalya
Denizli
Kayseri
Konya
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Where we are…
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KALDER 2015
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EFQM - National Partner OrganizationEuropean Foundation for Quality Management
ASQ - World Partner
American Society for Quality
MEQA- Founding Member
Middle East Quality Association
UN Global Compact
Corporate Sustainability in the World Economy
Partnerships
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KalDer Work With…
• Republic of Turkey Ministry of Finance
• Republic of Turkey Ministry of Family and Social Policies
• Republic of Turkey Ministry of National Education
• Republic of Turkey Social Security Institution
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Improving the competitiveness
• National Quality Movement
• Trainings, Panels, Workshops
• External Assessment• Benchmarking• Turkish Customer Satisfaction Index
Main Activities
Awareness
• Quality Congress• Public Quality Symposium
• Organization of working-groups• Quality and Management SystemsFair• Publications
Recognation and Rewarding
• National Quality Award• Levels of Excellence (C2E,R4E)• Regional Awards
5,824TOTAL TRAININGS,
PANELS, WORKSHOPS
TOTAL NATIONAL QUALITY AWARD 77
101,122PARTICIPANTS
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New award categories have been launched;
. SME category in 1997
. Public Sector and Operational Unit categories in 2001
. NGO’s category in 2002 Award categories at present;
. Organisations. LO. SME’s ( dependent / independent ). Operationl Units
. Public Sector. Education. Healthcare. General Public Administration
. NGO’s
NQA Categories in Turkiye
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Improving the competitiveness
• National Quality Movement
• Trainings, Panels, Workshops
• External Assessment• Benchmarking• Turkish Customer Satisfaction Index
Main Activities
Awareness
• Quality Congress• Public Quality Symposium
• Organization of working-groups• Quality and Management SystemsFair• Publications
Recognation and Rewarding
• National Quality Award• Levels of Excellence (C2E,R4E)• Regional Awards
EFQM
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Improving the competitiveness
• National Quality Movement
• Trainings, Panels, Workshops
• External Assessment• Benchmarking• Turkish Customer Satisfaction Index
Main Activities
Awareness
• Quality Congress• Public Quality Symposium
• Organization of working-groups• Quality and Management SystemsFair• Publications
Recognation and Rewarding
• National Quality Award• Levels of Excellence (C2E,R4E)• Regional Awards
QUALITY CONGRESS
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Turkish Customer Satisfaction Index
T M M ETürkiye Müşteri Memnuniyeti Endeksi
l l
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Q3Q2Q1 Q4Mobile
Telephones
GSM Operators
Fast FoodRestaurants
LPG Gas
Bank CreditCards
PetroleumStations
Fruit Juice
Bottled Water
Airlines
Small Appliance
Cleaning Products
Personal Care
Meat and Poultry
Milk and dairy
Canned Foods
Vegetable Oil
Margarine
Ice Cream
White Goods
TV
Automotive
Banks – Individual
Supermarkets
Insurance
Cargo Services
Brokerage
TCSI – Yearly Measurement Plan(25 Industry – 125 Companies)
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Turkish Customer Satisfaction Index
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ISTANBUL
21
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Quality Congress
ABOUT:
Sharing experience of speakers and participants about:
• Business
• Management
• Quality issues
• Global trends
• Life
BIGGEST professional networking platform in Turkey and the Region
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21st Quality Congress
Total Number of Participants 2.512
Number of Sessions 4 keynote sessions, 16 parallel
sessions
Total Number of Speakers 89
Total Duration of Presentation 1.300 minutes / 22 hours
Duration of Live Media Coverage 376 minutes
Total Number of Sponsors 47
Number of Exhibitor Companies 37
45,500TOTAL PARTICIPANTS
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GlobalGlobal
CompetivinessCompetivinessandand WorldWorldCitizenshipCitizenship
QualityQuality of of Work Work--QualityQuality of Lifeof Life
MakingMaking thethe DifferenceDifference
LivableLivable FutureFuture
Some Themes…
20072007
20082008
20122012
20112011
20092009
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Companies…
29
which are our members in Capital Magazine Top 100
51 COMPANIES
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Keynote Speakers from Quality Congress
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Keynote Speakers from Quality Congress
22nd Q lit C
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22nd Quality CongressSHARING EXCELLENCE
ISTANBUL
Type: Business
Theme: “Sharing Excellence”
Format: Keynote and Parallel Sessions
Date: November 12-13, 2013
Topics to be discussed: (Session Titles)
Leading with Vision, Inspiration and Integrity, Succeeding Through People,Strategy, Partnerships and Resources, Managing by Processes, Products andServices, Adding Value for Customers, Taking Responsibility for a Sustainable
Future, Innovation and Creativity, Women’s Success Stories, Mobbing etc.
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Award Ceremony
AwardAward winnerswinners areare honoredhonored byby
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34
Award Award winnerswinners areare honoredhonored bybyPresidentPresident of of thethe RepublicRepublic
Press reviews
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Press reviews
TV Programme-Bloomberg HT
Monthly Magazin
35
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ContactContact::
www.kalitekongresi.orgwww.kalitekongresi.org
www.kalder.orgwww.kalder.org
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KalDer - Turkish Society for Quality
THANK YOU FOR
ATTENTION
KalDer, Turkish Society for QualityTel: +90 216 518 42 84 Fax: +90 216 518 42 86 E-mail:
www.kalder.org