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Turning the World of Travel Into a World of Opportunity
HUDSON 2019 ANNUAL REPORT
3HUDSON 2019 I ANNUAL REPORTHUDSON 2019 I ANNUAL REPORT02
We’re the experts in travel experience
because we put travelers first.
We empower every member of our team to innovate to improve
our travelers’ experience. In doing so, we drive shareholder
value and return from the inside out. By exceeding our travelers’
expectations, we have unrivaled credibility with brands and our
partners. All of which means we turn the world of travel into a
world of opportunity for our investors.
5HUDSON 2019 I ANNUAL REPORTHUDSON 2019 I ANNUAL REPORT4
Contents
07 Who We Are
08 2019 Highlights
11 Letter From Our CEO 14 Travel Essentials
16 Specialty Retail
18 Duty Free
20 Food & Beverage
7HUDSON 2019 I ANNUAL REPORTHUDSON 2019 I ANNUAL REPORT06
Together, We Are Creating New Opportunities In Travel Retail
Hudson Ltd. (HUD: NYSE), a Dufry Company, is a travel experience company turning the world of travel into a world of opportunity by being the Traveler’s Best Friend in more than 1,000 stores in airports, commuter hubs, landmarks and tourist locations. Our 10,000+ team members care for travelers as friends at our travel convenience, specialty retail, duty free and food & beverage destinations. At the intersection of travel and retail, we partner with landlords and vendors, and take innovative, commercial approaches to deliver exceptional value.
HUDSON 2019 I ANNUAL REPORT 98
Reached record full year
turnover of $1.95 billion,
1.5% year-over-year increase.
Delivered 1.4% organic sales growth
Announced a partnership and license
agreement with Joe & The Juice,
a Scandinavian juice bar and
coffee shop phenomenon
Opened a location at Vancouver
International Airport (YVR) as part
of the Company’s accelerated
food & beverage expansion
Added new markets with RFP wins
in Indianapolis International Airport and
St. Pete-Clearwater International Airport
Launched new local concepts
including “Empire on Fifth” and
“Holidays by Hudson”
Achieved Record Turnover and Solid
Organic Growth
New Partnership with Food &
Beverage Brand
Growth through Market Expansions & Store Openings
Expanded Brand Portfolio Through
Acquisitions
Announced agreement to acquire
a controlling stake in the assets
of food & beverage operator OHM Concession Group, accelerating
expansion into food & beverage service
Acquired the airport store assets
for Brookstone, adding a strong,
well-known and trusted brand to
specialty retail portfolio
2019 HIGHLIGHTS
11HUDSON 2019 I ANNUAL REPORTHUDSON 2019 I ANNUAL REPORT10
DEAR FELLOW SHAREHOLDERS,
Reflecting on my first year as Hudson’s CEO, it has been an honor to help lead Hudson into the next era as we continue
to evolve the travel retail experience. I am fortunate to have been part of Hudson’s rich 30+ year history serving as the
industry travel retail leader, and I am proud to lead the company in its transformation from being a travel retail pioneer
to leading travel concessionaire.
As I look back on 2019, while we faced several challenges outside of our control, we accomplished much in the year.
Thanks to the unwavering dedication of our team, we continued to win new and extend existing contracts, added
exciting new brands to our portfolio, and expanded our footprint.
ACQUISITIONS OF OHM CONCESSION GROUP AND BROOKSTONE EXPAND OUR PORTFOLIO
2019 was a transformative year driven by two major acquisitions that strengthen our food & beverage and specialty
retail portfolios. In October, we announced the acquisition of a controlling stake in the assets of food & beverage
operator OHM Concession Group, which accelerates our expansion into food & beverage service. With OHM, we’ve
added new food & beverage capabilities to our business, including full-service, fast casual, sports restaurants and
fine dining locations, and notable brands like Chick-fil-A, Wolfgang Puck, Einstein Bagels and Jamba Juice. OHM has
a long track record as a successful restaurant operator and perfectly complements our quick service restaurant and
grab & go expertise. Together, our combined capabilities better position us to compete for the strong pipeline of food
& beverage opportunities.
During October, we also announced a deal to acquire the airport store assets for Brookstone stores, adding a
strong, well-known and trusted brand to our specialty retail portfolio. Furthermore, we also acquired the right to be
the exclusive airport retailer for the Brookstone brand, which gives us the opportunity to add exclusive Brookstone
products to our travel convenience stores. We will be rolling out Brookstone-branded travel, electronics, and everyday
gadgets to Hudson stores this year.
Both these transactions support our long-term growth strategy by broadening our portfolio and solidifying our position
as a leader in the travel retail landscape.
CEO’s Letter
13HUDSON 2019 I ANNUAL REPORTHUDSON 2019 I ANNUAL REPORT12
MARKET EXPANSIONS AND NEW
STORE OPENINGS FUEL GROWTH
With the awarding of new key markets and contracts, Hudson
provided travelers with new store concepts that brought a sense
of place to local airports, commuter hubs, and tourist landmarks
throughout 2019.
During the year, we announced our expansion into Indianapolis,
and St. Pete Clearwater, two new markets for us. We secured a
partnership with Joe & The Juice, adding an exciting new brand
to our portfolio. We opened our first Joe & The Juice store in
Vancouver International Airport, which is also the brand’s first
location in Canada, and look forward to exploring opportunities
for future locations. We also have been innovating our store
formats and have seen great success with our combination
concepts like Ink by Hudson, which is a Hudson combined
Dunkin’ in Boston Logan Airport. In the Empire State Building,
we developed a store-in-store experience “Empire on Fifth” that
featured exclusive destination mementos, fine art collection,
and curated souvenirs including King Kong and Empire State
Doorman Bear merchandise. We also launched our first pop-up
shop, “Holidays by Hudson,” in JFK Terminal 4’s Retail Lounge,
that was inspired by well-known Bryant Park Holiday Village in
New York City that brought together locally curated products
that included ornaments, holiday sweaters, FAO Schwartz toys,
and other gift items.
With new store concepts, new brands, and expansions across our
store portfolio, today we have expanded our reach to more than
1,000 stores across 88 locations totalling 1.1 million square
feet. While we already have a strong presence in North America’s
largest airports, we not yet in all terminals. We believe that there
is significant whitespace to capture as airports continue to invest
in infrastructure projects to keep up with growing passenger
volumes. Given our position as the market leader in travel retail
and our expanding capabilities in food & beverage, we are well
positioned to capture a sizeable portion of this whitespace and
further grow our market share.
UNVEILED NEW CORPORATE BRAND IDENTITY
Our rebrand journey began more than two years ago as an
effort to educate our customers, landlord partners, vendors and
investors on the diverse portfolio of concepts we operate, while
also leveraging the iconic, deeply trusted brand we have created
in Hudson. Our business model has shifted from being purely
a travel retailer to becoming the leading travel concessionaire
across four key areas: travel convenience, specialty retail, duty
free, and food & beverage. Our new corporate brand will allow
us to better leverage our strong travel convenience reputation
in order to generate deeper awareness and loyalty to our other
specialty retail, duty free and food & beverage concepts.
SOLID RESULTS DESPITE TEMPORARY
MACROECONOMIC FACTORS
In 2019, we reached record level turnover of $1.95 billion, a 1.5%
year-over-year increase, and expanded our gross profit margin
by 50 basis points. We reported like-for-like sales growth of
0.6% (1.1% in constant currency). Our organic sales were up 1.4%
driven by a combination of slightly positive like-for-like sales
growth from our existing stores and a small increase in net new
business. We were pleased to see like-for-like improvement in
the last quarter of 2019, driven by a rebound in duty paid and
duty free.
In closing, I thank all of our Hudson team members for their
dedication and passion to our company and our customers;
our landlords for their continued partnership; our customers for
continuing to let us serve your needs and wants when you travel;
and our investors for supporting us on our path to deliver long
term growth.
Looking ahead to 2020, there is much to be excited about
at Hudson. We are in an attractive and growing industry with
significant whitespace. We have a strong track record of growing
existing business and expanding our concession portfolio and
proven industry reputation as a partner of choice for landlords.
Hudson is operating from a position of financial strength with a
solid balance sheet and healthy free cash flow generation. While
we may face short-term headwinds that impact our industry
from time-to-time, we are confident in the resiliency of the
travel industry and its long-term passenger growth forecasts.
More importantly, we remain confident that our strong business
fundamentals coupled with our exciting growth initiatives and
robust 2020 pipeline position Hudson well for the future.
Chief Executive Officer
HUDSON 2019 I ANNUAL REPORT14 15HUDSON 2019 I ANNUAL REPORT
TRAVELCONVENIENCE
Our travel essentials and convenience stores consistently offer items that appeal to the wants and needs of passengers. As one of the premier operators in this category, we provide travelers with both a nationally and locally-curated product assortment, which includes a wide variety of healthy grab & go meals and snacks, portable electronics, travel essentials and accessories, gifts and souvenirs, reading materials and more. Our award-winning Hudson concept is not only trusted by travelers but is also known for being well organized and easy to shop. We continued to expand our proprietary grab & go branded products - “Traveler’s Best”. The Hudson branded concept includes over 30 fresh food combinations, including sandwiches, wraps, salads and meats & cheese platters all sold in highly visible coolers to draw customers into our stores. We also continue to develop our transactional capabilities including self check-out, mobile wallet options, and tap & go technology to evolve with changing customer needs and demographics.
HUDSON 2019 I ANNUAL REPORT16 17HUDSON 2019 I ANNUAL REPORT
SPECIALTY RETAIL
Hudson operates airport stores for many of the world’s most prestigious brands, including Tumi, Coach, Kate Spade, Michael Kors, FAO Schwarz and most recently, Brookstone, which are designed seamlessly to reflect each brand’s identity, from store design to customer service. These stores are operated by our employees and provide travelers with the same experience as the flagship locations. In order to best meet the needs of each airport’s customer demographic, we design these stores as standalone concepts or integrate them as a shop-in-shop in our general travel convenience stores, which exist in both duty free and duty paid store concepts.
Hudson also operates a diversified portfolio of proprietary specialty brands including Tech on the Go, 5th & Sunset, Ink by Hudson, among others. These stores are located in airports, transportation terminals, and hotels throughout the continental United States and Canada, in locations where we see a strong potential for a store to carry a broad product range tied to a specific theme. The key to operating successful proprietary brands is to cater to the needs and wants of travelers. Tech on the Go, for example, has been highly successful at providing customers with a one stop shop for all of their tech needs.
HUDSON 2019 I ANNUAL REPORT18 19HUDSON 2019 I ANNUAL REPORT
DUTY FREE
Throughout the United States and Canada, we offer a wide range of traditional retail products for travelers under the duty free banners of Dufry, World Duty Free and Nuance. Our stores are often designed to direct the entire passenger flow through the store, also referred to as “walkthrough” stores, that allow travelers to explore our products we sell without needing to deviate from their way to and from the gate. As the majority of passengers in the U.S. are domestic, we also promote awareness that domestic passengers can buy in duty free shops despite only traveling domestically.
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FOOD & BEVERAGE
Our food & beverage portfolio is comprised of roughly 50 quick-service, casual dining and coffee concepts, including Dunkin’ Donuts, Baskin Robbins, Quiznos, Jason’s Deli, and Pinkberry. Strengthening our F&B offerings, in 2019, we announced an agreement to acquire a controlling stake in the assets of food & beverage concessions operator OHM Concession Group, which accelerates our expansion into food & beverage service. With OHM, we’ve added new food & beverage capabilities to our business, including full-service, fast casual, sports restaurants and fine dining locations and notable brands like Chick-fil-A, Wolfgang Puck, Einstein Bagels and Jamba Juice, perfectly complementing our QSR and grab & go expertise. Food & beverage is a growing business in airports, and we see an enormous whitespace opportunity for us to expand in this category.
Hudson Ltd. One Meadowlands Plaza, East Rutherford, NJ 07073