Twelve Rules of Success

By Bill Marriott

Learning Objectives:

To understand and learn from Bill Marriott, CEO & Chairman of a visionary company - Marriott

International on how to apply the company’s basic principles that have made them successful.

In a changing world, there is always room for improvement

1. Continually challenge your team to do better

Give your employees – and they will give back to you

2. Take good care of your employees and they’ll take good care of your customers, and the customers will

come back

They help you to make the difference

3. Celebrate your people’s success, not your own

Improve your knowledge & skills continuously… there is always

something new to learn

4. Know what you’re good at and mine those competencies for all you’re worth

Do not procrastinate… better to take chances then to do nothing

5. Do it and do it NOW. Err on the side of taking action

He who listens well, learns well

6. Communicate. Listen to your customers, associates and competitors

The benefits of Hands-On Manager who does not manage behind the desk

7. See and be seen, Get out of your office, walk around, make yourself

visible and accessible

The benefits of Hands-On Manager who does not manage behind the desk

Success is never final

8. The Devil is in the Details – Success is in the Systems

Attitude vs Aptitude You got to love what you do…

9. It’s more important to hire people with the right qualities than with

specific experience

Providing consistency in Quality & Service

10. Customer needs may vary, but their bias for quality never does

Learn from Mistakes

11. Eliminate the cause of a mistake. Don’t just clean up

Looking forward………

12. View every problem as an opportunity to grow.

(If there is no problem, you won’t be here)

12 Rules of Success by Bill Marriott

Question?

End

12 Rules of Success by Bill Marriott