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Twelve Step Program to
Meeting Quality Matters
Standard One
Dr. Susan BussmannDr. Sharon Lalla
Sandra Johnson, MS, MANew Mexico State
University
Before we begin- please join us in a real-time chat room at
Today’s Meet.
http://todaysmeet.com/qm
Materials for this session
Handout- Twelve Step Checklist Handout- Quality Matters Rubric Weblink- https://ocip.pbworks.com Weblink- http://distance.nmsu.edu/faculty/ocip
/ Today’s Meet - http://todaysmeet.com/qm
Step One (1.1)Welcome Email
Send a welcome email to students that contains the following-
WELCOME to your course WHERE to find your course HOW to access the course WHAT to click first to get started
Step Two (1.1)What do I do first?
Students have accessed their course. What do they do now? Provide specific steps on what you want them to do to get started.
Step Three (1.2)The Foundation-
Your Syllabus States the purpose of the course Explains how the content is structured and
carried out Contains a course schedule Explains delivery modalities (online or
blended) Discusses modes of communication Describes types of learning activities States how learning will be assessed
Step Four (1.2)Course Outline/Pacing Guide
A course outline or pacing guide provides an overview of your course and should include –
Times Places Scheduled Events Assignments Assessments Due Dates
Step Five (1.3)Netiquette
An etiquette or "Netiquette" statement provides-
o Expectations for communication
o Examples of netiquette considerations:
o Expectations for the tone and civility used in communication
o Expectations for email content
o “Speaking style” requirements (abbreviations, emoticons, etc)
o Spelling and grammar expectations
o Discussion board participation
Step Six (1.4)Student Resources
o Academic support
o Library
o Writing assistance
o Math assistance
o Any specific student resource required or suggested for your course
o Tech assistance
Step Seven (1.5)Prerequisites Needed
o Information about prerequisite knowledge (i.e., passed BIO 100)
o Any required competencies (i.e., Native Spanish speaker, ACT score of 20 or above, BA in English)
o Information should be found within the course in documents linked to the course
o Supporting material provided to the student
Step Eight (1.6)Tech Skills Needed
o General as well as course-specific technical skills
o Examples of technical skills might include
o Using the learning management system
o Using email with attachments
o Creating and submitting files in commonly used word processing program formats
o Downloading and installing software
Step Nine (1.7)Instructor Information
o Initial introduction should-
o Include the instructor’s name, title, field of expertise, email address, phone number, and times when the instructor is typically online or may be reached by phone.
o Create a sense of connection between the instructor and the students
o May include personal information such as hobbies, family, travel experiences, etc.
o May include a photograph
Step Ten (1.8)Student Introductions
Student introductions help to -
o Create a welcoming learning environment
o Establish community
Instructions for the introduction should include-
o Guidance on where and how students should share their introduction
o May ask students to respond to specific questions.
o May provide an example of an introduction and/or start the process by introducing her/himself
Step Eleven (1.1)Social Café and Tech Help Area
Social Cafe- Provides students an inviting, safe place to question,
discuss, document, share thoughts, and experiences for your course.
Tech Help – Provide directions or links for help with technical issues.
Strive to create a learning environment where students can focus on learning and not be troubled with technical problems.
Step Twelve (1.1)What do I do next?
Provide specific directions on what you want your students to do next. For example-
o Click on Module 1 and begin your lessons.o Navigate to Unit 0 and begin!
Websites for Help with Best Practice
o Online Course Improvement Program-NMSU
o Las Positas Collegeo Teaching Online-University of South FloridaoInstructional, Communication, and Information Technology
Resources Images from
http://office.microsoft.com/en-us/images/
Online Course Improvement Program Resource Wiki https://ocip.pbworks.com
Quality Matters http://www.qmprogram.org/
Thank you for attending!
College of Extended LearningOnline Course Improvement Program
New Mexico State University