TYLER J. CROSS 4869 Huntsman Place Fontana, CA (909) 289-2447 Tycross85@gmail.com

OPERATIONAL EXCELLENCE LEAN DISTRIBUTION CONTINUOUS IMPROVEMENT Resourceful, dynamic, and results driven logistics professional with accomplishments in leading process improvement projects,

developing innovative solutions, data driven decision making, and strategic business planning within a distribution center

environment. Proven track record for excellence in work performance, and demonstrated ability to deliver business value

through direct labor cost savings over 2 million dollars while developing talent and empowering people.

CORE COMPETENCIES Strong Financial Acumen Develop, Lead, Manage Teams Excellent Communication Skills

Process & Infrastructure Design Strategic Business Planning Leading Cross-Functional Teams

Business Process Improvements Strong Analytical Skills International Experience

Project Management Expert Value Stream Mapping Business Statistics Analysis

PROFESSIONAL EXPERIENCE Reverse Logistics/Lean Manager Converse Inc., Ontario, CA 2015-Present

Manage a team responsible for processing Converse/Hurley returns, crediting activities, reconciliation of financial records, and

lead a team of Lean professionals empowered to improve operational performance and drive process efficiencies in the DC.

Provide leadership for a team of 30-60 full-time and temporary associates in the Reverse Logistics operation

Manage inventory records to ensure customer credits are accurate and reconciled on a monthly basis with Finance

Develop procedures, SWIs, and design layouts to simplify processes that meet volume requirements and CPU targets

Lead a team of process improvement experts tasked with saving 500K per year in direct labor savings or cost avoidance

Implement automated solutions to improve distribution processes and reduce direct labor cost for the distribution center

Create, monitor and report operational KPIs to measure stabilization of improvements and ensure metrics are sustained

Process Excellence Supervisor Converse Inc., Ontario, CA 2013-2015

Multiplied a continuous improvement cultural transformation to empower functional area experts working on cross-functional

teams to deliver bottom-line business value results.

Led, coached, and managed a team of Lean coaches facilitating and leading kaizen events to improve distribution processes

7 Lean projects highlighted at Nike’s Lean Showcase Event at WHQ in Beaverton, Oregon

Organized, planned, executed, and monitored process improvement projects and report results to management monthly

Deep understanding of distribution center operations, processes flow, and constraints with MHE/layouts

Analyzed and interpreted business data to make intelligent operational decisions to reduce CPU

Delivered continuous improvement results through engaging process stakeholders at all levels of the organization

Calculated ROI/cost savings for implementations and monitored metrics to validate financial results

Lean Training Specialist Converse Inc., Ontario, CA 2011-2013

Proven experience leading process & systems kaizen events, value stream mapping exercises, and process improvement

projects in Nike & Converse distribution centers.

Facilitated 20+ cross-functional kaizen event teams that developed innovative solutions to deliver business value

Worked internationally and domestically in Belgium, Japan, Memphis, and Portland supporting Nike Lean Logistics

Developed Converse’s first value stream map and kaizen roadmap for operational process improvements

Provided recommendations to improve productivity, capacity, quality, and safety in production areas

Gathered data through process observations and transactional history in WMS to understand business trends

Inventory Control Coordinator Converse Inc., Ontario, CA 2009-2011

Directly responsible for conducting day-to-day inventory control activities, production planning, modifying WMS

configurations, and testing WMS solutions before promoting to production.

Expert in conducting daily distribution center production planning activities to meet business service metrics

Compiled daily production data and presented to operations management for operational labor planning

Directed and monitored cycle counting activities to meet Distribution Center SOX requirements for inventory accountability

Researched, analyzed and completed daily inventory adjustments to support operations and finance teams

EDUCATION B.A. Business & Administration Supply Chain Management & Logistics, GPA 4.0 2008

California State University, San Bernardino

Six Sigma Black Belt Business Statistics & Analytics, College of Extended Learning 2016

California State University, San Bernardino