uMhlanga Promenade Urban Improvement Precinct (UIP) …...Cara Reilly (CR) presented on the marketing and communication deliverables of the UIP, with special mention of the uMhlanga

uMhlanga Promenade Urban Improvement Precinct NPC - Annual Report for year ending 30 June 2018 Page 1 of 39

uMhlanga Promenade Urban Improvement Precinct (UIP)

Non-Profit Company Registration Number: 2003/005701/08

Annual Report 2018


Contents Pages

Notice of Meeting and Agenda

3

Directors Nomination Forum

4

Proxy Form

5

Minutes of Previous Annual General Meeting and Special General Meeting

6

Corporate Governance

13

What Is A UIP?, Boundary, Management & Funding, Services Provided, Benefits

14

The Chairman’s Annual Review

17

Budget 2019/2020

38

List of Member Properties

39

Annex - Auditors Report and Annual Financial Statement 2017/2018

40


uMhlanga Promenade Urban Improvement Precinct NPC (uMhlanga Promenade UIP) Registration Number: 2003/005701/08, Registered Office: 44 Lagoon Drive, uMhlanga, 4350 Postal Address: P O Box 486, uMhlanga, 4320, Telephone: 031 561 2496, Email: [email protected]

Notice of Meeting

Notice is hereby given that the Annual General Meeting of the members of the Company will be held at Breakers Resort, 88 Lagoon Drive, uMhlanga Rocks on 30 January 2019 at 17h30 for the following purposes:

Agenda

1. Welcome 2. Apologies 3. To adopt the Minutes of the Annual General Meeting held on 30 November 2017 and the Special General

Meeting held on 25 January 2018. 4. Resolution 1: To receive and adopt the annual financial statements for the year ended 30 June 2018,

which incorporates the Chairman’s report to members, and the report of the independent auditors.

5. Resolution 2: Re-appoint Mazars as the auditors to the Company. 6. Resolution 3: To elect Directors for the ensuing year. In terms of the Articles of Association the following

Directors retire at the Annual General Meeting, and being eligible, are available for re-election: Ron Klambt, Ian Hume, John Lee, Leigh-Ann Hollington, John Aritho and Derek McKillop. The Board shall comprise not less than three Directors. A Directors Nomination Form is included and should be accompanied by the curriculum vitae of such nominee and emailed to [email protected] for the attention for the Chairman the uMhlanga Promenade Urban Improvement Precinct NPC by 18 January 2019.

7. Resolution 4: To receive and adopt the Budget for the financial year 1 July 2019 June 2020. 8. General Items for discussion under any agenda item should be advised to the Chairman C/O and

emailed to [email protected] for the attention the Chairman uMhlanga Promenade Urban Improvement Precinct NPC by 18 January 2019.

9. Close of Meeting By order of the Board

mailto:[email protected]:[email protected]:[email protected]


uMhlanga Promenade Urban Improvement Precinct NPC (uMhlanga Promenade UIP) Registration Number: 2003/005701/08, Registered Office: 44 Lagoon Drive, uMhlanga, 4350 Postal Address: P O Box 486, uMhlanga, 4320, Telephone: 031 561 2496, Email: [email protected] Directors Nomination Form for the Annual General Meeting of 30 January 2019

I, the undersigned:

……………………………………………………………………………………………………..……………

duly authorised representative of:

……………………………………………………………………………………………….…………………

being a Member of the uMhlanga Promenade Special Ratings Area, hereby nominate for appointment as Director of the uMhlanga Promenade Urban Improvement Precinct NPC

………………………………………………………………………………………………………………………

__________________________ ___________________________

Proposer’s signature Nominee’s signature

NOTE:

Directors Nomination Form should be emailed to [email protected] for the attention the Chairman uMhlanga Promenade Urban Improvement Precinct NPC by 18 January 2019.

mailto:[email protected]:[email protected]


uMhlanga Promenade Urban Improvement Precinct NPC (uMhlanga Promenade UIP) Registration Number: 2003/005701/08, Registered Office: 44 Lagoon Drive, uMhlanga, 4350 Postal Address: P O Box 486, uMhlanga, 4320, Telephone: 031 561 2496, Email: [email protected]

Form of Proxy for the Annual General Meeting of 30 January 2019

I, the undersigned:

.…………………………………………………………………………………………………………

duly authorised as representative of:

………………………………………………………………………………………………………….

being a Member of the uMhlanga Promenade Special Ratings Area, hereby appoint:

………………………………..……………………………………………………............ (Name of Proxy)

Or, failing him/her, the Chairman of the meeting, as my proxy to vote for me and on my behalf at the Annual General Meeting of the uMhlanga Promenade Urban Improvement Precinct NPC on 30 January 2019.

I record that my proxy will vote as he/she thinks fit.

Signed at:………………………………………. this…………….day of..……………………………………2019

Signature:…………………………………………………………………………

FOR AND BEHALF OF:…………………………………………………………………………………………

NOTE: Directors Nomination Form should be emailed to [email protected] for the attention the Chairman uMhlanga Promenade Urban Improvement Precinct NPC by 18 January 2019.

mailto:[email protected]:[email protected]


uMhlanga Promenade Urban Improvement Precinct (Registration Number 2003/005701/08)

Minutes of the uMhlanga Promenade Urban Improvement Precinct (Promenade UIP) AGM held at Coco’s the Sands, 44 Lagoon Drive, uMhlanga

Rocks on 30 November 2017 at 17h00 Directors:

Name Initial Representing Present Apologies Ron Klambt (Chair) RK Cabana Beach Present John de Canha JdC Beverley Hills Present Derek McKillop DMcK uMhlanga Sands Present John Lee JL Oysters Present Ian Hume IH Breakers Resort Apologies Leigh-Ann Hollington LH Pearls Present

By Invitation: ADD APOLOGIES Brian Wright BW UIP Project Leader Present

Cara Reilly CR UIP Place Making Present

Joanne Barnard JB UIP Corporate Governance Present

Kelly Wallis KW Administration Support Present

Melanie Wicks MW UIP Finance Present

Farmeena Ismail FI UIP Auditors Present

Penny Underwood PU UMhlanga Accommodation Present

Terry Forster TF Present

Bruce Young BY Bronze Bay Present

Sudashan S Hawaan View (Pvt) Present

RE Steele RES Golden Sands (pvt) Present

ME Steele MES Golden Sands (pvt) Present

M Oelsen MO Seaford Park Present

F Dawson FD Seaford Park Present

Nico Van Rooyen NVR Pearls of uMhlanga Present

Gerald Tedder GT Wakefields (North Shore) Present

Ashton Engel AE Seashore (Trustee) Present

Gavin Baldwin GB Blue Water Mews Present

Adam Fuller AF Tsogo Sun Present

Y Mattison YM Pearls Mall Apologies (proxy)

Wayne Coetzer WC Oyster Box Hotel Apologies (proxy)

R Maistry RM Pearl Breeze Apologies (proxy)

Alan John Wright AJW North Shore Body Corporate Apologies (proxy)

Mark Berkowitz MB Bronze Bay Apologies (proxy) 1/18 Welcome and Introductions Action


a.) The Chair welcomed all to the 13th Annual General Meeting of Members of the uMhlanga Promenade Urban Improvement Precinct Non-Profit Company.

2/18 Apologies a.) Apologies were recorded as listed above.

b.) Proxies were recorded as listed above.

3/18 Quorum Attendees confirmed having received due notice of the meeting.

It was noted that the quorum required for the Annual General Meeting was 10 members, personally present, or by its duly authorised representative. The Chair therefore declared the meeting duly constituted.

The Chair introduced the meeting to the Directors as follows:

• Ron Klambt - General Manager the Cabana Beach • Derek McKillop - General Manager of uMhlanga Sands • Ian Hume - General Manager of Breakers Resort • John De Canha - General Manager of the Beverley Hills • Leigh-Ann Hollington - Representing the Pearls • John Lee - Oysters

The Chair further introduced Dewet Geldenhuys, Brian Wright, Cara Reilly, Melanie Wicks, Kelly Wallis and Joanne Barnard of the Promenade UIP’s management team and Farmeena Ismail of Mazars (the Auditor).

4/18 To adopt the Minutes of the Annual General Meeting held on 1 December 2016 The Minutes of the Annual General Meeting held on 1 December 2016 had been circulated to

attendees before the meeting.

There being no comments minutes were approved as a correct record of proceedings, adoption of the minutes was proposed by John de Canha (JdC), seconded by Leigh – Ann Hollington (LH) and signed by the Chair.

5/18 Matters Arising From Previous Minutes a.) Minute 8/16 Appointment Documentation: Joanne Barnard (JB) confirmed that the appropriate

documentation of John Lee and the resignation of Trevor Edwards had been lodged with

b.) Minute 11/16 b Safety and Security within the Lagoon Nature reserve: Brian Wright (BW) noted the improved safety and security in the Nature Reserve and noted that the proposed boardwalk upgrade had been approved by both the Province and Municipality.

6/18 Annual Report Brian Wright (BW) took the attendees through a high-level presentation providing further

explanation on Precinct Management and the current socio-economic and political positioning within KZN. As well as going through some pertinent stats of the UIP’s progress in 2017. The Annual Report was circulated ahead of the meeting and was considered read.

Cara Reilly (CR) presented on the marketing and communication deliverables of the UIP, with special mention of the uMhlanga APP being rolled out earlier this year. CR expanded further on uMhlanga Rocks Placemaking Committee announcing that John Lee had been appointed as the new Chair following the resignation of Shantelle Walters from Broll and the Village UIP board.


7/18 Resolution 1: To receive and adopt the annual financial statements for the year ended 30 June 2017, which incorporates the Chair’s report to members, and the report of the independent auditors.

The Chair noted that the Financial Statements, his Chair’s Review and the Report of the Independent Auditors fully covered the activities of the Company for the period under review. He enquired whether there were any queries or comments from the floor. As no comments or queries were raised, the Chair moved that the Annual Financial Statements of the Company for the year ended 30 June 2017 be approved and adopted, John de Canha proposed with Gavin Baldwin (GB) seconding the proposal and the meeting resolved that the Financial Statements for the year ended 30 June 2017 were approved and adopted.

8/18 Resolution 2: To re-appoint Mazars as the auditors of the Company. The Chair proposed to re-appoint Mazars as the Auditors of the Company, John de Canha

seconded the proposal. The motion was put to the meeting and was unanimously carried.

9/18 Resolution 3: To elect directors for the ensuing year The Chair explained that all the Directors would retire at this Annual General Meeting and that

the following Directors would be available for re-election:

• Ron Klambt • Derek McKillop • Ian Hume • John De Canha • Leigh-Ann Hollington • John Lee

The meeting noted the Companies Act of 2008 required that directors be individually elected, and as such the Chair called for nominations of directors:

• John De Canha (JdC) proposed the election of Leigh-Ann Hollington as a Director for the ensuing year. The motion was seconded by Nico Van Rooyen (NVR) and the Chair declared Leigh-Ann Hollington a Director.

• Leigh-Ann Hollington proposed the election of Ian Hume as a Director for the ensuing year. The motion was seconded by John Lee and the Chair declared Ian Hume a Director

• Derek McKillop proposed the election of John de Canha as a Director for the ensuing year. The motion was seconded by Gavin Baldwin and the Chair declared John de Canha a Director.

• John de Canha proposed the election of Derek McKillop as a Director for the ensuing year. The motion was seconded by John Lee and the Chair declared Derek McKillop a Director.

• John Lee proposed the election Ron Klambt as a Director for the ensuing year. The motion was seconded by Derek McKillop and the Chair declared John a Director

• John De Canha proposed the election of John Lee as a Director for the ensuing year. The motion was seconded by Derek McKillop and the Chair declared John Lee a Director.

Chair extended his appreciation to all the directors for their continued service. There were no objections to the nominations, so the Chair moved all be elected to the Board until the next Annual General Meeting. The motion was unanimously carried.

10/18 Resolution 4: To adopt the 2018/2019 Budget The Chair noted that due to an administrative oversight, Resolution 4 was unable to be dealt

with at the AGM as the budget was still being finalised and that a Special Board Meeting would be called for in the new year.

11/18 General


The Chair asked whether there was any other business to be dealt with under general and the following items were raised:

a.) uMhlanga Life Saving Club: A question from the floor was when the Lifesaving Clubhouse would become operational and whether it would still offer a restaurant facility to the general public. BW explained that the project had been approved by the Provincial Environmental Dept and eThekwini Municipality had allocated a budget of R20 million. The municipality had drafted plans for the upgrade which now required tendering, however the municipality had not provided a timeline. BW added that the Club would be open to members of the public to join but that no commercial facilities would be included as per original lease agreement.

b.) Forest Drive paving: Nico Van Rooyen requested that the UIP put pressure on the Municipality to repave Forest Drive, although he acknowledged it was outside of the Special Ratings Area. BW explained that the UIP’s operated within in a very specific and defined area that that the UIP was cautious of operating outside of it’s boundary. BW suggested that members engage with the local councillor.

c.) Construction in uMhlanga: The Chair encouraged property owners to be patient regarding development in the area and reminded members that it was in the interest of the community that the developments are completed timeously.

d.) Fibre Optics and paving disturbances: Gavin Baldwin enquired as to who controls the installation of Fibre Optics in an area. BW explained the process, highlighting that there was a lack of regulation at a national regulatory level in this regard with the municipality having no real control.

The Chair thanked the Directors and Management Team for their work over the past year.

12/18 Meeting Closure There being no further business the Chair thanked the meeting for their attendance and

declared the meeting closed at 18h20.

Read and confirmed this ____________________day of _______________ 2019

____________________

Chair


uMhlanga Promenade Urban Improvement Precinct (Registration Number 2003/005701/08)

Minutes of the (Promenade UIP) Special General Meeting held at Coco’s in the Sands Hotel, 44 Lagoon Drive, uMhlanga Rocks

on 25 January 2018 at 15h00 Directors:

Name Initial Representing Present Apologies

Ron Klambt (Chair) RK Cabana Beach Present

John de Canha JdC Beverley Hills Present

Derek McKillop DMcK uMhlanga Sands Present

John Lee JL Oysters Present

Ian Hume IH Breakers Resort Present

Leigh-Ann Hollington LH Pearls Present

By Invitation: Brian Wright BW UIP Project Leader Present

Joanne Barnard JB UIP Corporate Governance Present

Gerald Tedder GT Wakefields (North Shore) Present

Kingsley Went KW Bronze Beach Present

Joe Mendezs JM Southern Promenade Properties Apologies

Y Mattison YM Pearls Mall Apologies (proxy)

Wayne Coetzer WC Oyster Box Hotel Apologies (proxy)

Mr R Maistry RM Pearl Breeze Apologies (proxy)

Mr S Pragjee SP Pearls (Dawn 6-5; Dawn 6-4; Tides 4-2; Dawn 4-4; Dawn 4-6) Apologies (proxy)

1/19 Welcome and Introductions Action a.) The Chair welcomed all to the Special General Meeting of Members of the uMhlanga Promenade Urban

Improvement Precinct Non-Profit Company to receive and adopt the Budget for the financial year 1 July 2018 to 30 June 2019.

2/19 Apologies

a.) Apologies were recorded as listed above. b.) Proxies were recorded as listed above.

3/19 Quorum


Attendees confirmed having received due notice of the meeting. It was noted that the quorum required for the Annual General Meeting was 10 members, personally present, or by its duly authorised representative. The Chair therefore declared the meeting duly constituted. The Chair introduced the meeting to the Directors as follows: • Ron Klambt - General Manager the Cabana Beach • Derek McKillop - General Manager of uMhlanga Sands • Ian Hume - General Manager of Breakers Resort • John De Canha - General Manager of the Beverley Hills • Leigh-Ann Hollington - Representing the Pearls • John Lee - Oysters The Chair further introduced Brian Wright and Joanne Barnard of the Promenade UIP’s management team.

4/19 Resolution 1: To receive and adopt the Budget for the financial year 1 July 2018

to 30 June 2019

The meeting noted that the 2018/19 Budget had been on the agenda at the AGM held on 30 November 2017 for approval, however due unforeseen circumstances the Board had been unable to finalise the budget ahead of the AGM. The Chair explained that one of the main responsibilities of non-profit board of directors is to maintain prudent financial accountability of the company on behalf of it’s members. The Board takes its responsibilities to members very seriously and therefore, to ensure that the highest level of due diligence is exercised, it was agreed that a Special General Meeting be held to approve the Budget. A special board meeting was held in early January 2018 to finalise the budget, and although no material changes were made as a result of this meeting, the budget was thoroughly interrogated and costs heavily scrutinised as the Board remains mindful of the importance of managing costs and associated levy increases for members. It was acknowledged that the overall increase in budget had been driven by growing service demand due to a significant increase in business and tourism activities in the area, the ever-changing political landscape and the overarching sustainability and growth of the area. The key additional service areas were noted as follows:

• Operational Management – providing for dedicated UIP precinct management personal to service the precinct 24-hour 365 day a year

• Corporate Governance – to ensure compliance with the Companies Act and additional administrative requirements as required by the 2018/2019 SRA section of the Municipal Properties Rates Act

• Place-making & marketing – to ensure uMhlanga Rocks is well positioned as a highly desirable investment and tourism node

• Strategic Management – working with the Municipality. – provides active engagement and lobbing of the municipality for enabling SRA policy and importantly investment in the upgrade of uMhlanga Rocks’ public realm infrastructure to support tourism growth and economic development which includes leveraging private sector investment – a good example of this is the 2017 municipal repaving of the Village sidewalks and street furniture upgrade which was resulted in substantial investment by the private sector in adjacent commercial properties

• Socio Economic Development – it is becoming ever more important for UIP sustainability and political acceptance of precinct management structures that resources are assigned to creating


more inclusive economic opportunities for neighbouring communities and addressing social challenges within precincts

The Budget for the financial year 1 July 2018 to 30 June 2019 was presented to members for approval, as detailed below:

The levy increase for 2018/2019 is at 4.4% for residential properties and 7.4% for commercial properties.

The Chair proposed the approval of the budget with John de Canha seconding the proposal, the motion was put to the meeting and was unanimously carried.

5/19 Meeting Closure

There being no further business the Chair thanked the meeting for their attendance and declared the meeting closed at 15h05.

Read and confirmed this _________________________day of ___________________ 2019

____________________

Chair


Corporate Governance Country of incorporation and domicile: South Africa Nature of business and principal activities: To procure and provide the provision of community service Directors R. Klambt - Chairman D. McKillop I. Hume L. Hollington J. Lee J. Aritho (appointed 24 October 2018) Registered office 44 Lagoon Drive uMhlanga 4350 Postal address P O Box 486 uMhlanga Rocks

4320 Banker Standard Bank Limited Auditor Mazars Registered Auditor Secretary I. Hume Company registration number 2003/005701/08 Level of assurance These annual financial statements have been audited in compliance

with the applicable requirements of the Companies Act 71 of South Africa 2008.


What Is A UIP?

An Urban Improvement Precinct (UIP) is one term given to a vehicle used to manage public spaces. Implemented abroad and throughout South Africa UIP’s (also known as City Improvement Districts / Business Improvement Districts) successfully tackle the threat of urban decay; retain existing investment; stimulate new investment; improve safety and quality of life, and respond to the challenge of environmental sustainability. In South Africa, with no correlation between the rand value of municipal rates paid and service levels delivered to an area, there is a set service level throughout the municipality. This means that despite some areas contributing more to the rates base, service will remain the same. For this reason, property owners in key economic nodes come together to fund public space management structures. In Kwa-Zulu Natal, this structure is known as a UIP or Special Ratings Area (SRA) and is classified as a geographic area within which the majority of property owners agree to pay for certain services supplementary to those supplied by the municipality. Essentially, the UIP fills the gap in service delivery to public areas thus ensuring the desired level of safety and quality of public areas for all, key factors underpinning property value and investor confidence.

UIP Vision:

To position uMhlanga Rocks as a premier lifestyle and investment destination

UIP Mission Statement:

In partnership with the eThekwini Municipality, create and maintain public space which enhances quality of life and environment providing for a desirable location and memorable experience of place UIP Aim:

Secure property value and build investor confidence Improve the general environment and quality of life for the benefit of all Create an environment which supports vibrant and responsible business activity

UIP Guiding Principles:

To serve members best interests, ensuring accountability and transparency To build and maintain a mutually beneficial partnership with eThekwini Municipality - working within

municipal protocol and planning frameworks To apply holistic urban management practices to improve the general environmental and social cohesion,

without restricting access

The Promenade UIP boundary

The Promenade UIP (PUIP) was established in March 2003 with the boundaries determined as: North: Bronze Bay South: Ocean Way East: The sea West: Lagoon Drive / McCausland Crescent


Formation, Management and Funding The UIP/SRA mechanism is based on the Municipal Property Rates Act of 2004, which requires the establishment of a Non-Profit Company (NPC). The UIP NPC board of directors, which is constituted by property owners within the UIP boundary, are elected at the AGM by fellow property owners. The NPC board ensures financial accountability and oversight of service delivery. The UIP Board and UIP Members at the AGM must approve an annual budget for the service requirements to public areas within the defined UIP area. The annual budget is then approved by the municipality who requires a Finance Agreement be signed with the UIP NPC which specifies financial controls and services to be rendered. The budget is funded by a levy raised by the municipality which appears on the municipal rates bill on UIP members. UIP member levy contributions are calculated on a pro rata basis against municipal assessed property value and category of usage e.g. if a property value equates to 0.25% of the total value of all properties within the UIP, the property owner contributes 0.25% towards the budget. It must be noted that commercial properties contribute three times as much as residential properties of the same value. The municipality pays over to the UIP on a monthly basis the total receipts collected for the month. Once the formation of the UIP is approved by Council, all property owners with its boundaries are required by law to contribute to the UIP. Services Provided by the uMhlanga UIP Services provided by a UIP are based on the needs of the area and the related budget but usually include: - Dedicated Precinct Manager taking care of all matters related to public area services and management - A 24-hour reporting line for security and emergency services 086 111 2050 - Dedicated 24/7 control room on the Village Green and security team that work closely with the local authorities

to ensure a safe precinct - Municipal fault reporting and following up while also lobbying for investment in infrastructure to enhance the

precincts desirability - Dedicated cleaning and maintenance teams focused on taking care of public space - Greening team focused on ensuring gardens and grass areas are attractive and well maintained - Communication that keeps UIP Members and Stakeholders updated - A well-structured website www.umhlangauip.co.za that provides the following:

- Emergency and Security contact numbers - Fault Report - go to point for members to report service requests for public areas which includes municipal

faults - Latest News – regularly posted and emailed relevant latest news, projects and events - Directory - detailed web-based directory of uMhlanga Rocks businesses, services, accommodation,

restaurants and other facilities that is fully searchable and includes phone numbers and addresses - Contact Us - Members are encouraged to provide feedback and suggestions on service delivery and how

better to improve the uMhlanga experience - Any many more features

- Place-marketing projects that focus on improving the experience of place e.g. Christmas Lights - Social and Environmental Projects which enhance uMhlanga Rocks e.g. uMhlanga Lagoon Nature Reserve upgrade

project - Work that grows partnerships with the municipality and stakeholders to add value to the uMhlanga Rocks

experience.

http://www.umhlangauip.co.za/


The Benefits - Accountability and governance is provided by a NPC board of directors appointed by UIP members to protect

their interests - A UIP is a sustainable funding mechanism to counter the ills of urban decay by ensuring public areas are safe

and well managed, thereby creating desirable locations, key factors which underpin successful tourism nodes, investor confidence and property values

- Financial responsibility is equitably shared by precinct members i.e. there are no free-loaders as all property owners within the UIP boundaries are compelled by the Municipal Property Rates Act of 2014 to contribute.

- As a municipal-recognised legal entity the UIP is able to establish an operational partnership with the municipality which assist in optimising municipal services and securing infrastructure investment within the UIP

- As a credible community entity the UIP is able to leverage cost efficiencies and service levels with private sector service providers such as security, landscaping etc.

- The UIP provides a credible community structure for circulating verified news and alerts while being a responsive go to point for service requirements related to public areas

The Benefit Of The Collective The UIP builds on productive relationships with stakeholder groups in uMhlanga to ensure alignment of efforts to creating a better uMhlanga for all. It also encourages uMhlanga property owners to improve the aesthetics and functionality of properties bordering public space which collectively makes a significant difference. The UIP has and continues to build on productive working partnerships with both the municipality and police services. This has proved highly successful with visible municipal infrastructure upgrades, improved services with crime levels measurably down and a growing presence of foot traffic on the streets. The Promenade UIP which includes four Associated Managed Areas Northern Promenade Properties, Southern Promenade Properties, Marine Drive Westside and Park to Park, has strategic and operational alignment with the Village UIP. Together, these areas cover 70 erven of commercial and residential property, 10 kilometres of public roads, servitudes and promenade, with a combined municipal valuation of approximately R9 billion. While each UIP / Associated Managed Area is organisationally and financially independent, operational integration has created a platform for driving a common vision for uMhlanga, while improving cost efficiencies through the economies of scale achieved by using the same service providers. This alignment greatly assists the area in delivering the service expectations of all UIP and Associated Members, stakeholders and the public at large.

Photo left: Clean-up on nurdles on the Beach


The Chairman’s Annual Review It is with pleasure that I present the Chairman’s report for the uMhlanga Promenade Urban Improvement Precinct NPC (Promenade UIP) for the financial year ending June 2018.

This year has seen a number of changes, one of which was the retirement of John De Canha as General Manager of the Beverly Hills Hotel and as a Director of the uMhlanga Promenade UIP. The UIP Board and the Management Team would like to thank Mr De Canha for his commitment and unwavering support for the UIP over his many years of service. https://umhlangauip.co.za/site/farewell-mr-de-canha/

uMhlanga Rocks continues to evolve as a premier investment and tourism destination. Tourism occupancies have performed well given the tough economic climate. Commercial vacancies are low to non-existent with the general numbers of visitors and locals to uMhlanga Rocks continuing togrow exponentially with the associated service demands being placed on the UIP. This year saw the final phase of the commercial section of the Pearls open its doors, with the opening of The Capital Tower. We also saw the rising of the Oceans uMhlanga – with work beginning on the three towers, which will be the Hotel and two residential blocks. In addition, Lighthouse Quarter underwent major renovations, complete with the installation of an outdoor deck and covered eating area which has greatly improved the function and aesthetics of Chartwell Drive. To enhance strategic engagement with the Municipality, the uMhlanga UIP Management Team played a leading role in establishing and actively participating in the KZN Precinct Management Forum, which engages the Municipality as a collective sectoral voice. The objective of the engagement is to assist in lobbying for supportive municipal policy, investment in economic enabling public realm infrastructure and supporting integrated service delivery. To date the time and effort invested in the process have not had the degree of anticipated returns, however, there have been important municipal improvements to policy which include the payment process to the UIP and extension of the annual contracts to triennial contracts. It is of vital importance to the sustainability of the UIP that the Management Team continue to actively participate in the Precinct Management Forum and engagement with the Municipality. As indicated above, whilst the relationship with the Municipality remains solid, we have encountered some challenges: The 2018/19 Finance Agreement with the Municipality has imposed a number of additional reporting and administration requirements on the UIP. The UIP is currently in discussion with the Municipality regarding clarity and relaxation on some of these requirements which have/will put the UIP in contravention of its Memorandum of Incorporation (MoI) and the Companies Act. In addition, there had been a number of discrepancies regarding the year-end financial reconciliation of the SRA levy collections and payments by the Municipality to the UIP, which has since been resolved but impacted on the preparation of the Annual Financials and the approval of the 2019/20 Budget and therefore delayed the Annual General Meeting. The Directors would like to thank the eThekwini Municipality for their commitment to resolving these issues and for their continued support of the SRA/UIP model.

A thank you is also extended to private sector service providers who continue to support the UIP and the community.

https://umhlangauip.co.za/site/farewell-mr-de-canha/


Public realm security remains a primary focus for the UIP with the emphasis being on proactive prevention. In this regard, only a minor number of public realm contact crimes were recorded, with the main challenge being that of kerbing organised armed robberies (Home invasions) in the areas around the UIP area. A key deliverable of the UIP is that of clean, green and well-maintained public areas, which the UIP continues to work hard at with visuals included later in the report. Work by the uMhlanga UIP can be seen throughout the node, with our dedicated team ensuring a safe, clean and green uMhlanga Rocks, set to continue as the demand for more exceptional public space grows. Corporate Governance and Establishment UIP good governance and the administrative requirements are critical to sustainability. The Promenade and Village UIP have a signed Memorandum of Understanding that aims to ensure the UIP’s are strategically aligned and operationally integrated which provides for improved services in uMhlanga Rocks together with enhanced cost efficiencies. To support this intention the UIP boards now meet jointly. uMhlanga Rocks - Cared For And Managed As uMhlanga Rocks develops and awareness of role of the UIP in creating well-managed spaces grows, so the demand for service increases. This said, the UIP management team is constantly working to ensure the tools it employs best fit the needs of the node and that it can make as big an impact as possible.

Municipal Infrastructure Investment Through continued lobbying by the UIP, uMhlanga Rocks has seen a number of municipal infrastructure investments, that have gone a long way to creating a better public environment. Village upgrade: At the request of the UIP and based on the business case motivation, the Municipality completed the upgrade of the Village sidewalk paving, which has delivered a favourable experience and was very well received by the community. This vast improvement to the Village aesthetics has assisted in ensuring the Chartwell Dr and Lagoon Drive commercial nodes are integrated into one seamless ‘high-street’ experience. The upgrade to the Village has given rise to a number of private property improvements, including: • The Lighthouse Quarters

https://umhlangauip.co.za/site/lighthouse-mall-new-name-new-look / https://umhlangauip.co.za/site/umhlanga-village-gets-decked-out /

• uMhlanga Sands https://umhlangauip.co.za/site/garden-upgrade-along-promenade/

• Legends Sport Pub & Grill on 7 McCausland Crescent https://umhlangauip.co.za/site/paving-and-garden-upgrade-outside-legends-sports-pub-and-grill/

Public Amenities Upgrade: In preparation for the Festive Season, the Municipality completed the revamp of the Durban View Park and the Pier public amenities, complete with brand new aluminium doors. In addition, the UIP repainted the exterior of the Main Beach amenities building and the Millennium Stage. It should be noted that the painting of the exterior of the remaining public amenities is scheduled for 2019 by the Municipality. https://umhlangauip.co.za/site/new-shower-doors-in-female-bathroom/

https://umhlangauip.co.za/site/lighthouse-mall-new-name-new-look%20/https://umhlangauip.co.za/site/umhlanga-village-gets-decked-out%20/https://umhlangauip.co.za/site/garden-upgrade-along-promenade/https://umhlangauip.co.za/site/paving-and-garden-upgrade-outside-legends-sports-pub-and-grill/https://umhlangauip.co.za/site/new-shower-doors-in-female-bathroom/


https://umhlangauip.co.za/site/refurbishment-of-main-beach-toilet/ https://umhlangauip.co.za/site/main-beach-toilet-upgrade-underway/ https://umhlangauip.co.za/site/durban-view-parks-upgrade/ By-law Signage Upgrade: Thanks to the eThekwini Municipality for undertaking the full renewal of all the by-law signage on the uMhlanga Rocks promenade. As the old signage deteriorated at a rapid rate, the uMhlanga UIP called for an upgraded spec, which eTM applied. https://umhlangauip.co.za/site/renewal-of-by-law-signage/ https://umhlangauip.co.za/site/by-law-signs-being-upgraded/ Public transportation facilities: At this point public transport it is the single biggest operational challenge faced by uMhlanga Rocks. A detailed study was conducted by the UIP where it was established that there are over 6000 daily commuters utilising public transport, yet there are only 35 licenced taxis. A detail report on the status of public transport and associated requirements was drafted and submitted to the HOD eThekwini Transport Authority (ETA) and the HOD Metro Policy in August 2017. The HOD Metro Police did respond with an instruction to his staff to improve enforcement which has been visible, however it would require permanent Metro Police deployment (which is not a reality) to manage the outcomes of inadequate public transportation infrastructure. This matter is now with higher authorities to resolve and hopefully a solution to the problem will be tabled to the benefit of all.

In addition, Tongaat Hulett Developments (THD) are funding Hatch Goba Consulting Engineers to propose a public transport solution for the Greater uMhlanga. It is important to note that Hatch Goba are reporting to eTM and not to THD. The UIP has been invited to participate in the planning process – to date an initial briefing meeting has been held. Taxi’s – temporary rank and facilities: • An access into the temporary rank off Lighthouse Rd will not be constructed. • DSW has agreed to re-activation of taxi rank clean up after hours by the Verulam branch, in the interim the UIP

is servicing the rank. Additional plastic bags to facilitate the clean-up of the taxi rank and M4 area have been provided by DSW.

• The matter of the overflow taxis holding area on the M4 centre traffic island is a serious concern for both safety and health reasons - this has been brought to the attention of the Provincial Roads Department and eThekwini Municipality Transportation Authority (ETA). The issue is that there is currently no available eTM owned land to hold the additional taxis.

https://umhlangauip.co.za/site/refurbishment-of-main-beach-toilet/https://umhlangauip.co.za/site/main-beach-toilet-upgrade-underway/https://umhlangauip.co.za/site/durban-view-parks-upgrade/https://umhlangauip.co.za/site/renewal-of-by-law-signage/https://umhlangauip.co.za/site/by-law-signs-being-upgraded/


Lifesaving club upgrade: Budget allocated to the upgrade by Parks Department has not translated into implementation due to internal capacity constraints – unfortunately there is not further update available on this project. However, the Rox Lifesaving Club has taken it upon themselves to action external aesthetic repairs and have done a superb job in upgrading the internal facilities of the club. Pier Lights: Finally, the underslung blue lights have been repaired by eThekwini Municipality and are in full working order. In addition, the overhead light fittings have also been upgraded to LED lights and are in full working order. Intermittently the lights do trip and need to be reset by the UIP – this is due to corrosion of the fittings. Temporary Painting of Lighthouse: The original painting of the Lighthouse 2 years has begun to peel, temporary painting repairs have been done on the Lighthouse door by the UIP. Another full repaint of the lighthouse by the Ports Authority is still awaited. Municipal projects being lobbied for include some of which will be over a multi-year timeline: • Upgrade of Main Beach public amenities - which for this year was painted by UIP and touched up again ahead of

the 2018 Festive Season. • Re-surfacing / painting of municipal infrastructure on the promenade including public amenities, retaining wall

and pump stations – these are scheduled for 2019. • Marine interpretive signage for the promenade • Upgrade of McCausland Crescent • Brick paving of the Lagoon Drive westside sidewalk. Municipal service optimisation: At the core of uMhlanga Rocks’ success, is the ability for the UIP and Municipality to build and strengthen a positive and mutually beneficial relationship. In this regard, significant progress has been made. Importantly the UIP does not replace or duplicate municipal services, instead provides a supplementary service to the precinct.


One of the key roles of the UIP is to ensure a strong and mutually beneficial relationship with the municipality. To this end, the UIP is involved in the daily reporting of service delivery requests to the municipality as well as the related follow-ups and monitoring of solutions.

Click on the links below to see news related to municipal support: https://umhlangauip.co.za/site/sewer-problem-reported/ https://umhlangauip.co.za/site/promenade-water-and-sewer-leak-reported/ https://umhlangauip.co.za/site/drain-cover-on-ridge-road-replaced/ https://umhlangauip.co.za/site/new-shower-doors-in-female-bathroom/ https://umhlangauip.co.za/site/renewal-of-by-law-signage/ https://umhlangauip.co.za/site/by-law-signs-being-upgraded/ https://umhlangauip.co.za/site/centre-island-painting-along-lagoon-drive/ https://umhlangauip.co.za/site/roads-maintained-in-umhlanga-rocks/ https://umhlangauip.co.za/site/early-morning-tree-trim/ https://umhlangauip.co.za/site/umhlanga-promenade-lights-repaired/ https://umhlangauip.co.za/site/staircase-repair-complete/ https://umhlangauip.co.za/site/update-on-staircase-repair/ https://umhlangauip.co.za/site/repairs-to-breakers-deck-staircase/ https://umhlangauip.co.za/site/all-decked-out/ https://umhlangauip.co.za/site/durban-view-parks-upgrade/ https://umhlangauip.co.za/site/main-beach-toilet-upgrade-underway/ https://umhlangauip.co.za/site/refurbishment-of-main-beach-toilet/ https://umhlangauip.co.za/site/new-shower-doors-in-female-bathroom/ https://umhlangauip.co.za/site/festive-season-cleaning/ https://umhlangauip.co.za/site/uip-responds-community-requests/ https://umhlangauip.co.za/site/by-law-signs-being-upgraded/ https://umhlangauip.co.za/site/roads-maintained-in-umhlanga-rocks/

https://umhlangauip.co.za/site/sewer-problem-reported/https://umhlangauip.co.za/site/promenade-water-and-sewer-leak-reported/https://umhlangauip.co.za/site/drain-cover-on-ridge-road-replaced/https://umhlangauip.co.za/site/new-shower-doors-in-female-bathroom/https://umhlangauip.co.za/site/renewal-of-by-law-signage/https://umhlangauip.co.za/site/by-law-signs-being-upgraded/https://umhlangauip.co.za/site/centre-island-painting-along-lagoon-drive/https://umhlangauip.co.za/site/roads-maintained-in-umhlanga-rocks/https://umhlangauip.co.za/site/early-morning-tree-trim/https://umhlangauip.co.za/site/umhlanga-promenade-lights-repaired/https://umhlangauip.co.za/site/staircase-repair-complete/https://umhlangauip.co.za/site/update-on-staircase-repair/https://umhlangauip.co.za/site/repairs-to-breakers-deck-staircase/https://umhlangauip.co.za/site/all-decked-out/https://umhlangauip.co.za/site/durban-view-parks-upgrade/https://umhlangauip.co.za/site/main-beach-toilet-upgrade-underway/https://umhlangauip.co.za/site/refurbishment-of-main-beach-toilet/https://umhlangauip.co.za/site/new-shower-doors-in-female-bathroom/https://umhlangauip.co.za/site/festive-season-cleaning/https://umhlangauip.co.za/site/uip-responds-community-requests/https://umhlangauip.co.za/site/by-law-signs-being-upgraded/https://umhlangauip.co.za/site/roads-maintained-in-umhlanga-rocks/


New Developments In The Area: The Pearls

This year saw the final phase of the commercial section of the Pearls open its doors, with the opening of The Capital Tower. https://umhlangauip.co.za/site/the-pearls-mall-flower-show/ https://umhlangauip.co.za/site/mandelas-life-celebrated-at-pearls-mall/

The Oceans This year kicked off the R4,3bn – 250 000m2 Oceans Development, which brought with it the unfortunate perception of a busy, dusty and overcrowded uMhlanga Rocks. With the new Post Office erected in Ridge Rd and the old post office building was demolished and absorbed into the Ocean’s Site – this has had an impact on parking and pedestrian traffic along Lagoon Drive. The informal traders, initially situated on the Ocean’s site, have been relocated to the opposite side of the road and plans to accommodate them for the next three years are with eThekwini Transport Authority (ETA) and the eThekwini Municipality’s Business Support Unit for discussion and agreement.

https://umhlangauip.co.za/site/the-pearls-mall-flower-show/https://umhlangauip.co.za/site/the-pearls-mall-flower-show/https://umhlangauip.co.za/site/mandelas-life-celebrated-at-pearls-mall/https://umhlangauip.co.za/site/mandelas-life-celebrated-at-pearls-mall/


The informal traders who were located within the old Taxi rank have been moved to the temporary taxi rank on Ridge Rd. Additional informal trader stands, with roofing, have been erected by the UIP. In addition, covered shelters for commuters to wait under have also been erected. The Telkom exchange was moved to Lighthouse Rd in early 2018. The re-routing of the Telkom lines into the new Exchange went well with only some minor traffic issues experienced. Unfortunately, Oceans development construction on the mall and residential site has been halted due to the complications resulting in the developer having to re-negotiate certain terms. It is understood that these negotiations are being finalized and construction will commence in due course. The building programme of this are now synchronized to ensure the effective opening of the Oceans. https://umhlangauip.co.za/site/oceans-concrete-pour-starts-4th-july-2018/ https://umhlangauip.co.za/site/june-2018-construction-update-oceans-umhlanga/ https://umhlangauip.co.za/site/oceans-umhlanga-construction-update/ https://umhlangauip.co.za/site/latest-oceans-umhlanga-construction-update/ https://umhlangauip.co.za/site/oceans-site-update/ https://umhlangauip.co.za/site/oceans-development-update-3/ https://umhlangauip.co.za/site/protest-action-affecting-lagoon-drive/ https://umhlangauip.co.za/site/oceans-development-taking-shape/ Lighthouse Quarter Lighthouse Mall has been renamed Lighthouse Quarters and now is complete with a brand-new look and feel! The decked and sheltered outside seating areas have been completed and have gone a long way to create a village feel. https://umhlangauip.co.za/site/umhlanga-village-gets-decked-out/ https://umhlangauip.co.za/site/lupa-umhlanga-village-now-open/ Fibre Optic Cabling The installation of fibre optic cabling had caused much disruption in the uMhlanga Rocks - with numerous service providers digging up sidewalks, roads and infra-structure to accommodate fibre to homes and businesses. The UIP is endeavouring to manage the situation as best as possible, however there is a lack of Municipal oversight and system to manage the private sector contractors which are licensed through ICASA and constantly digging up the sidewalks and verges. The UIP are managing the contractors as best as possible to ensure the reinstatement of verges and sidewalks.

Safe and Secure Safety and security remains a primary deliverable of the UIP however, uMhlanga Rocks cannot ‘feel’ safe if public areas are not clean, green and well maintained. It is very important to remind our Members that private property assistance in ensuring their boundaries are attractive, well maintained and lit are essential to the overall safety of uMhlanga. The UIP fulfils a support role to the SAPS and Metro Police. The productive relationship with these authorities is fundamental to the success of the UIP in securing public areas. To support relationship building and institutional credibility the UIP Precinct Manager Chairs the Community Police Forum which is the official interface between SAPS and communities. The security approach of the UIP is that of proactive crime prevention rather that reactionary – this approach continues to ensure low levels of criminal activity in the precinct. In support of this approach SAPS conducts sweeps for criminals and illegal shelters, in conjunction with security companies, in the bush areas alongside the M4 highway

https://umhlangauip.co.za/site/oceans-concrete-pour-starts-4th-july-2018/https://umhlangauip.co.za/site/june-2018-construction-update-oceans-umhlanga/https://umhlangauip.co.za/site/oceans-umhlanga-construction-update/https://umhlangauip.co.za/site/latest-oceans-umhlanga-construction-update/https://umhlangauip.co.za/site/oceans-site-update/https://umhlangauip.co.za/site/oceans-development-update-3/https://umhlangauip.co.za/site/protest-action-affecting-lagoon-drive/https://umhlangauip.co.za/site/oceans-development-taking-shape/https://umhlangauip.co.za/site/umhlanga-village-gets-decked-out/https://umhlangauip.co.za/site/lupa-umhlanga-village-now-open/


and surrounding areas on regular basis. SAPS Vehicle Check points (VCP’S) and roadblocks are approved on a weekly basis by Station Commander Durban North. SAPS and Security Companies, with members of the CPF, work together closely which has resulted in great success. Joint operations with Metro Police and Council Departments are also undertaken to ensure that the licensing rules are adhere to. Overall crime stats within the UIP managed areas remains low with vehicle theft being the challenge - in response additional lighting has been installed in Lagoon Dr alongside the Oceans development and the UIP has introduced additional car guards in quieter problematic areas, this has necessitated the UIP subsidising these posts. Surrounding areas that do not have a management structures have seen a notable increase in particularly in armed robberies, with a potential syndicate operating in the greater Durban North area. SAPS are dealing with this at the highest level which includes the establishment of a dedicated task team. Armed robberies in areas around the UIP have increased and are the biggest concern of authorities in the on-going battle against crime. All SAPS vehicles in KZN now drive with blue lights on to show presence and this approach seems to be having an effect.

Below are some notable preventative actions the UIP has taken to ensure a safe precinct:


Security Contract In September 2017, the UIP underwent a thorough review of the security contract. This process saw the appointment of Marshall Security as the new security service provider to the UIP. Since the commencement of the contract on 1 November 2017, Marshall have provided an excellent service to the Precinct. A huge thank you must be extended to M-Projects revamped and replaced the security offices on the Village green in one day after the new service provider was appointed. Security integration To improve security integration in the precincts, the UIP hosts the monthly uMhlanga Security and Environmental Forum which takes a holistic approach to safety and security. The aim of the forum is to proactively improve the level of safety and security in the UIP precincts and in the surrounding node, through integration, sharing intelligence, statistics and operational assistance in emergencies and improved environmental management. The monthly forum is attended by private security companies servicing the precinct and surrounds, with property owner representatives encouraged to attend. Furthermore, the UIP continues to integrate security efforts with neighbouring community initiatives including that of Park to Park. CCTV System for Public Areas The UIP has installed CCTV cameras with number plate recognition software at all five entrances points to uMhlanga Rocks. The number plate recognition has already seen a number of arrests made and has allowed the UIP to develop its own database, in addition to that of SAPS, to monitor suspicious vehicles, which will then allow for the UIP Security to be pre-alerted as a suspicious vehicle on the database enters uMhlanga Rocks. https://umhlangauip.co.za/site/cctv-covers-all-entry-points-in-umhlanga/ Marshall Security are in discussions with various properties within the uMhlanga Rocks area and close surrounds to have them install these cameras at their main entrances to similarly alert them to flagged and suspicious vehicles. This will aid overall security efforts and will also provide additional data for analysis. The support from the Fiber Company 123 Net has resulted in the beach amenities being surveilled by CCTC and video footage of the beach also now being available. See below news relating to security within the precinct: https://umhlangauip.co.za/site/four-additional-spotlights-at-end-of-umhlanga-promenade/ https://umhlangauip.co.za/site/suspects-apprehended-thanks-to-number-plate-recognition-cameras/ https://umhlangauip.co.za/site/cctv-covers-all-entry-points-in-umhlanga/ https://umhlangauip.co.za/site/number-plate-recognition-cameras/ https://umhlangauip.co.za/site/certificate-of-excellence-for-uip-guard/ https://umhlangauip.co.za/site/security-officer-awarded/ https://umhlangauip.co.za/site/illegal-gill-nets-removed/ https://umhlangauip.co.za/site/control-room-operative-receives-award/ https://umhlangauip.co.za/site/uip-security-team-in-action/ Festive Season Integrated Operational Plan: The Annual Integrated Operational Plan, which runs from the end of November i.e. before the Matric Rage weeks to the middle of January is a critical to the success of the Festive Season for property owners, tourists, businesses, municipality, stakeholders and public at large. The planning process is time consuming as it includes a wide range of Municipal Depts., SAPS, Matric Rage and other event coordinators. The planning process draws on collective experience from the previous season.

https://umhlangauip.co.za/site/cctv-covers-all-entry-points-in-umhlanga/https://umhlangauip.co.za/site/cctv-covers-all-entry-points-in-umhlanga/https://umhlangauip.co.za/site/four-additional-spotlights-at-end-of-umhlanga-promenade/https://umhlangauip.co.za/site/suspects-apprehended-thanks-to-number-plate-recognition-cameras/https://umhlangauip.co.za/site/cctv-covers-all-entry-points-in-umhlanga/https://umhlangauip.co.za/site/number-plate-recognition-cameras/https://umhlangauip.co.za/site/certificate-of-excellence-for-uip-guard/https://umhlangauip.co.za/site/security-officer-awarded/https://umhlangauip.co.za/site/illegal-gill-nets-removed/https://umhlangauip.co.za/site/control-room-operative-receives-award/https://umhlangauip.co.za/site/uip-security-team-in-action/


The Matric week events co-ordination company has agreed as they did last year to fund 5 additional UIP night security officers. The Plan has been completed, importantly the Municipality has approved the UIP request to fund 10 additional security posts from the 30 November to 15th January 2019 to cover the Festive Season plan period. Implementation of the plan is driven through FESMAC (a Municipal led Festival Management Committee)

Once again, the UIP will be driving the installation of Christmas Lights within the Village which adds a wonderful atmosphere to uMhlanga Rocks.


Clean, Green and Maintained The maintenance and greening programme is attended to daily with a focus on landscaping, cleaning, graffiti removal, repairing of bollards, signage, benches, dustbins, etc. The importance of this service cannot be underestimated, as it significantly improves the experience of public areas, which is the first step in creating a precinct that feels safe and in which residents, business and visitors all can take great pride.

Christmas came early this year with the gift of a Haaga manual walk-behind sweeper donated by BLTWORLD – So much appreciated! https://umhlangauip.co.za/site/festive-season-gift-to-the-uip/ See below news relating to Cleaning, Maintenance and Greening within the precinct: https://umhlangauip.co.za/site/maintaining-milkwood-trees-for-safety/ https://umhlangauip.co.za/site/greening-of-public-spaces/ https://umhlangauip.co.za/site/nurdle-clean-up-on-umhlanga-beaches/ https://umhlangauip.co.za/site/hand-rails-treated-and-re-painted/ https://umhlangauip.co.za/site/uip-responds-community-requests/ https://umhlangauip.co.za/site/shade-cloth-for-taxi-bins/ https://umhlangauip.co.za/site/repairs-to-promenade-railing-after-accident/ https://umhlangauip.co.za/site/8297-2/ https://umhlangauip.co.za/site/maintaining-milkwood-trees-for-safety/ https://umhlangauip.co.za/site/busy-week-for-uip-staff-in-umhlanga-rocks/

https://umhlangauip.co.za/site/festive-season-gift-to-the-uip/https://umhlangauip.co.za/site/maintaining-milkwood-trees-for-safety/https://umhlangauip.co.za/site/greening-of-public-spaces/https://umhlangauip.co.za/site/nurdle-clean-up-on-umhlanga-beaches/https://umhlangauip.co.za/site/hand-rails-treated-and-re-painted/https://umhlangauip.co.za/site/uip-responds-community-requests/https://umhlangauip.co.za/site/shade-cloth-for-taxi-bins/https://umhlangauip.co.za/site/repairs-to-promenade-railing-after-accident/https://umhlangauip.co.za/site/8297-2/https://umhlangauip.co.za/site/maintaining-milkwood-trees-for-safety/https://umhlangauip.co.za/site/busy-week-for-uip-staff-in-umhlanga-rocks/


Operational Statistics Performance measurement is a critically important management tool for ensuring the UIP continues to maintain standards and wherever possible improve performance. Below is a summary of the Operational Statistics for the financial year (full details are available on www.umhlangauip.co.za)

Special Projects Daily services carried out by the UIP is supported by special projects aimed at significantly improving the experience of the pubic space in uMhlanga Rocks. These projects, are in part, possible thanks to a number of stakeholders, but in most cases the UIP is the driver and often the implementer too. Summary of number of special projects completed:

See links below for further details: https://umhlangauip.co.za/site/illegal-gill-nets-removed/ https://umhlangauip.co.za/site/litter-boom-across-ohlanga-river-mouth/ https://umhlangauip.co.za/site/pelicans-at-umhlanga-lagoon/ Below are highlights of our special projects: Millennium Stage A big thank you is extended to Xtreme Cleaning has offered to pressure clean the stage canopy as a service to the community twice a year – 6 monthly cleaning to the canopy has made a remarkable difference. The Millennium Stage was also repainted by the UIP in preparation for the 2018 Easter weekend and cleaned for the December 2018 festive season. https://umhlangauip.co.za/site/community-support-clean-up/

http://www.umhlangauip.co.za/https://umhlangauip.co.za/site/illegal-gill-nets-removed/https://umhlangauip.co.za/site/litter-boom-across-ohlanga-river-mouth/https://umhlangauip.co.za/site/pelicans-at-umhlanga-lagoon/https://umhlangauip.co.za/site/community-support-clean-up/


Ashtrays for public areas The UIP has now installed 16 stainless steel ashtrays in the Village and Village Green, with the uMhlanga Centre, the Pearls and Beacon Rock coming on board to provide additional dispensers. The poles have been made from balau wood and have been installed throughout the village, with a number of property owners participating in the project. The poles along McCausland Crescent, Beacon Rock and Lighthouse Road, adjacent to the Protea Hotel, still require the fitting of ashtrays. The ashtrays were designed by the UrbanMGT team and carry the new uMhlanga Rocks branding.

Disposal bag dispensers Fifteen newly designed dog dispensers have been installed to replace the old dispensers on the Promenade. In addition, fifteen fish bait and hook disposal bag dispensers have been placed along the balustrade poles for fisherman coming off the beach.

uMhlanga Lagoon Nature Reserve Upgrade and Enforcement The UIP Security provider also has taken over the supply of estuary and forest guards from Breakers Resort. There have been no security incidents in the reporting period. Fundraising for the upgrade of the walkways is on hold until the financial position of the UIP’s related to eTM payments is resolved. A litter boom was installed across the Ohlanga River to lessen the volume of river pollution that flows down the river ending up in sea and on the beaches both north and south of the uMhlanga Lagoon. Visible on the sea side of the M4 highway, and not to be mistaken for a fishing net, the litter boom was installed to intercept floating litter; principally plastic packaging, which pollutes our oceans, river systems and beaches. This litter emanates principally from N2 and M4 Freeway stormwater runoff and from areas upstream. This pilot has proved successful and will be implemented on a permanent basis once resources are available to maintain the boom. https://umhlangauip.co.za/site/umhlanga-lagoon-litter-boom-launched/ https://umhlangauip.co.za/site/litter-boom-launch-for-world-ocean-day/ https://umhlangauip.co.za/site/litter-boom-training/ https://umhlangauip.co.za/site/litter-boom-across-ohlanga-river-mouth/

https://umhlangauip.co.za/site/umhlanga-lagoon-litter-boom-launched/https://umhlangauip.co.za/site/litter-boom-launch-for-world-ocean-day/https://umhlangauip.co.za/site/litter-boom-training/https://umhlangauip.co.za/site/litter-boom-across-ohlanga-river-mouth/


Levy-Based Communication The levy-based communication for the uMhlanga UIP focused on using the website and social media to showcase the work done by the UIP to better uMhlanga Rocks, while showing levy-payers the value of their contributions, and the general public the effects of collective effort. Communication has also focused on the role ETM has played in helping the private sector manage and improve public space in uMhlanga Rocks.

Communication Tool 2017 / 2018 2016 / 2017 Newsletters Sent 42 59 News items posted to website 123 111 Facebook page likes 5045 4003 Highest reach on Facebook 14 500 16287 Instagram Posts 175 58 Instagram Followers 982 246

In July 2018, UrbanPLACES (the placemaking division of UrbanMGT, the uMhlanga UIP management company) began a media monitoring service to track the number of media clips related to uMhlanga Rocks and the UIP as well as their AVE Value ie: the value of the coverage if it had to be paid for. While monitoring began outside this reporting period, stats from July – December 2018 are noted below: - Number of clips: 385 - Total value of the clips: R 11 710 915

Placemaking In July 2017, the uMhlanga Rocks Placemaking Committee (URPMC) was set-up, as an inclusive sub-committee of the UIP. Driven, facilitated and co-ordinated by UrbanPLACES (a division of UrbanMGT contracted to this position) the URPMC is responsible for protecting and overseeing the perception, experience and positioning of uMhlanga Rocks, as well as sourcing funding for placemaking projects.


Background and Status Quo Place-making is an integral part of precinct management, with its’ development, management and implementation working hand-in-hand with operational services, yet the planning, management and implementation of such projects is often viewed as the “final” deliverable in precinct management, falling outside the scope of work covered by the monthly UIP levy allocation to marketing and communication. This means that place-making must funded through sources, although there can be an allocation in the levy budget made towards this function. In July 2017, the uMhlanga Rocks Placemaking Committee (URPMC) was set-up, as an inclusive sub-committee of the UIP, open to a cross section of stakeholder – property owners, businesses, community members, residents, other NGO’s, municipality etc. Driven, facilitated and co-ordinated by UrbanPLACES (a division of UrbanMGT contracted to this position) the URPMC is responsible for protecting and overseeing the perception, experience and positioning of uMhlanga Rocks. One of the deliverables of UrbanPLACES and the URPMC is the sourcing of sponsorship not only for specific projects but for the general placemaking fund, which can be used to leverage additional funding. To this end, the URPMC has focused on finding a headline sponsor not only connected to a specific event for the area, but to the brand uMhlanga Rocks and the branding and advertising opportunities a sponsor would have access to. Working through sponsorship and event management expert Alistair Roper we started a series of engagements with global brand activation company JC Decaux, with the aim of creating an activation plan for uMhlanga Rocks that focused on the brand opportunities for sponsors, many of which related to the Oceans construction site and their hording. In addition to this, the plan also looked placemaking solutions to things like urban furniture / signage and the like and how these could be provided in the area through brand sponsorships. JCDecaux presented the abovementioned plan to the placemaking committee in July this year and it was then taken to the City for discussion. JCDecaux still awaits an opportunity for engagement with the City, while the pause on construction on the Oceans site has put placemaking opportunities on the backburner for the developer. Quick-Wins Delivered With the time that has lapsed planning for and waiting for ‘the headliner sponsor’, with no on-ground delivery to show for it, we have shifted the approach to quick-wins as pilot projects for long-term placemaking.


The funding of these projects has come from businesses and the UIP and are summarized below:

PROJECT COST FUNDER STATUS

Demarcation Signs: Tourism / info signs installed on the promenade

R23 360

UIP / Beverly Hills / Breakers Resort / Oyster Box / The Pearls

1 installed / 4 installed end October / 3 more to fund

Movie On The Rocks: Outdoor movie screening on 8th December on grass opposite the Pearls Mall.

R40 000

UIP POSTPONED DUE TO RAIN

Village Vibe: FREE event on in Chartwell Drive targeting local families and adults and tourists in uMhlanga Rocks for the December holiday season.

R50 000 UIP and local business such as The Lighthouse Quarter / The George / Steak and Ale / Europa / Ferruci / Angelos / Pinxtada, and SAB.

Planning underway

Informal Trader Assessment: Investigation into local icon-based merchandising by local bead-sellers

R 3 420

UIP Assessment underway

TOTAL R 116 780


APP and related marketing strategy The uMhlanga Rocks APP continues to grow from strength to strength, with a focus on greater marketing with the inclusion of billfold stickers and toilet door stall posters in their restaurant – designed and printed at cost of UrbanPLACES. In addition to this, APP download stickers have been distributed to all restaurants to be stuck onto their shop front windows – again at an UrbanPLACES cost.


Way Forward With a ring-fenced placemaking fund, the URPMC is confident that sustained placemaking in uMhlanga Rocks can deliver on the pillars of the uMhlanga Rocks brand DNA, namely: - Greater investor confidence, higher property values, larger municipal rates base - Preserving And Enhancing The Village Lifestyle - Protecting Our Open Spaces - Well-Planned Public Space Development and Management: - Greater Sense of Community - A unified identity = accurate positioning = well-planned marketing spend.

Conclusion At the end of another busy and successful year in uMhlanga Rocks and with the UIP, I would like to thank the UIP Board of Directors and those who represent the Associate Managed Areas for contributing their time, efforts and careful consideration in the best ways to manage the UIP. Once again to the City Management, Municipal Departments, the SA Police Services, Community Policing Forum, uMhlanga Tourism and WESSA for have all been invaluable in their efforts to working to constantly improve uMhlanga Rocks and its’ offering, we look forward to many years of a productive partnership. We are once again extremely fortunate that the uMhlanga Sands Resort provides office accommodation for the UIP management structure at no cost, and we thank the Sands and Tsogo Sun for this. To Ian Hume and Melanie Wicks, we extend a huge thank-you for their continual efforts in ensuring that the books balance and our accounts are managed efficiently. A thank you is extended to UIP service providers, Marshall Security Services and Servest (landscaping / cleaning) for their commitment and service levels to ensure a memorable experience of uMhlanga’s public areas. I also take this opportunity of thanking our management team for their hard work and dedication to the success of the UIP, without their efforts we could not have achieved the successes of the past year. Finally, grateful thanks to all UIP members who have supported the endeavours of the UIP, and we look forward to reporting on an equally productive 2019/2020 financial year. Ron Klambt Chairman


Budget The budget provides for holistic supplementary service delivery to uMhlanga Rock’s public areas with the aim of enhancing the experience of uMhlanga Rocks and improving quality of life. This translates to secured property values and improved investment confidence in the precinct. The 2018/2019 levy increase was 4.4% for residential properties and 7.4% for commercial properties, with the 2019/2020 levy increase at 7%.


uMhlanga Promenade Urban Improvement Precinct NPC

List of Member Properties at 30 June 2018 - Bronze Bay - Fleetwood On Sea - Casa Playa - Sea Shore - Sea Lodge - Edge of The Sea - uMhlanga Sands Shareblock - Cabana Beach Shareblock - Pearls of uMhlanga - Beverly Hills - Oyster Box Hotel - Ipanema - Oyster Schelles - Oyster Rock - Oyster Pearl - Oyster Quays - North Shore

Notice of meetingDirectors Nomination FormProxy FormCorporate GovernanceChairman's Review2019/20 Budget

Documents

uMhlanga Promenade Urban Improvement Precinct (UIP) …...Cara Reilly (CR) presented on the marketing and communication deliverables of the UIP, with special mention of the uMhlanga