Unit 3 TravelLanguage associated with business travelBusiness travel industryTravel expense claimsCommunication skills in business travel

Business Travel & TourismBusiness travel is a growing element of the overall travel and tourism industry.It accounts for 12% of the total revenues of the global travel and tourism industry.The profit margin of the sector is 20%-30%.Global business travel expenditures are US$650 billion per year.It is worth US$11.7 billion annually in China.

Business Travel & Tourism: characteristicsHigh quality, high yield (earns more revenue) part of travel and tourism.Business travel lengthens the high season for leisure tourism. (Year-round sector means more shock-proofed against downturns or disasters.)In recent years, spending by business visitors exceeded that of leisure visitors.Business travel and tourism includes a wide range of events and services. (lodging, catering, transportation, sightseeing, entertainment, communication, etc. )

AMARICAN EXPRESSA leading global payments and travel company, providing charge and credit payment card products, and travel-related services worldwide. One of the world's largest travel agencies. Its travel agency operations have more than 2,200 locations worldwide and its Travelers Cheque Group is the world's largest issuer of traveler's checks.

The Components of Business Travel1. Conferences and meetings This part of the sector includes: sales conferences management meetings annual general meetings training courses business presentations and product launches

The Components of Business Travel2. Exhibitions and trade fairs Trade exhibitions are for buyers and sellers in specific trade sectors.Public exhibitions attract paying members of the public.Trade/public exhibitions aim to attract both types of visitor.China Import and Export FairGuangzhou Fair

The Components of Business Travel3. Incentive travel is used by organisations to motivate their staff.

4. Corporate events include staff and client entertainment. (sporting occasions)

5. Corporate travel may involve travel by air, rail, coach, car and sea.can lead to individual and family travel beyond the business segment.

Travel expense claimsWork in pairs: An employee who went to Beijing on business for three days is talking with the accountant about how to claim the travel expenses: What kinds of expenses can be claimed?

Travel expense claimsBUSINESS TRAVEL EXPENSES are the costs of the trip:1. Transport costs 2. Lodging 3. Other travel-necessitated expenses 4. Incidentals 5. Your own meals 6. Meals & Entertainment for business associates

1. TRANSPORTATION Includes the costs of transporting you and your stuff, by any means, to, from and while at, your destination. Air fare/train fare/bus fare (fares)Auto/car rentalsParking fee, road tollsTaxis, busses, subway/metro/underground/tube, ferriesExcess baggage charges Costs for separately sending your things -- like your mock-ups, samples, or displays

2. LODGING/ACOMMONDATION HotelMotelInnHostelCamp site fee

3. OTHER TRAVEL-NECESSITATED EXPENSESTelephone & other electronic communicationFees paid for security or storage of travel gear

4. INCIDENTAL EXPENSES Laundry & cleaning & pressing of clothesTips Fees for services such as secretarial assistance

5. MEALS FOR YOURSELF WHILE YOURE AWAY When you are traveling for business you may deduct the costs for all of your own meals -- breakfast, lunch, dinner, snacks.

6. MEALS & ENTERTAINMENT FOR BUSINESS ASSOCIATES: BUSINESS EXPENSE Expenses for meals and entertainment for business associates are deducted on the standard basis. The same rules for MEALS & ENTERTAINMENT apply whether you and your business associate are dining in another city or next door to your home office.

Vocabularyclaim v./n.claimant reimburse vt.reimbursement [C/U]reimbursablereceipt (Expenses must be supported by receipts.)allowance [C]advance [C]

Vocabularysubsistence / per diem / M & IE (Meals & Incidental Expenses):

A fixed amount of daily reimbursement given for meals and incidental expenses when traveling away from home on business.

Communication skills: Business travelWork in pairs: Task 1: ()

Communication skills: Business travelWork in pairs: Task 2: ()

Travel by air I'd like to make a plane reservation to Shanghai.book a flight (to )China Southern Airlines has a flight on October 28th at 730 in the evening. morning/night flight; night coache-ticket(fly/go/travel) first class/business class/economy class or coachfirst class ticket/economy ticketone-way (OW) trip: round/return trip (RT): P22, P27

Work in pairs: Task 3: ()

Communication skills: Business travel

At a hotel budget hotel (economy hotel) Budget hotels in Beijing are becoming increasingly popular, according to reports. Economy hotels have blossomed around Beijing's downtown area. Big chains such as the American Super 8, Shanghai-based Jinjiang Inn and Home Inn have all opened branches. 87(7 Days Inn)

youth hostel

Skills: Making arrangements on the telephone p.25Sentence patterns

HomeworkReading 1 pp.22-23Reading 2 pp.26-27Listening p.27