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CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
©2014TheStreet,Inc.Al l R ightsReserved Page1of21
UnitedHealthgroup(UNH)EarningsReport:Q12016ConferenceCallTranscriptThefollowingUnitedHealthgroupconferencecalltookplaceonApril19,2016,08:45AMET.Thisisatranscriptofthatearningscall:
CompanyPart icipants
StephenHemsley;UnitedHealthGroupInc;CEOLarryRenfro;UnitedHealthGroupInc;ViceChairman&CEOOptumDaveWichmann;UnitedHealthGroupInc;President&CFODanSchumacher;UnitedHealthGroupInc;CFO,UnitedHeathcareBillMiller;UnitedHealthGroupInc;CEOOptumInsightSteveNelson;UnitedHealthGroupInc;CEO,UnitedHealthcareCommunity&StateJohnRex;UnitedHealthGroupInc;CFOOptumJackLarsen;UnitedHealthGroupInc;OptumCareJeffAlter;UnitedHealthGroupInc;CEO,UnitedHealthcareEmployer&IndividualBusiness
OtherPart icipants
PeterCosta;WellsFargoSecurities,LLC;AnalystMatthewBorsch;GoldmanSachs;AnalystDavidWindley;Jefferies;AnalystSarahJames;Wedbush;AnalystScottFidel;CreditSuisse;AnalystChristineArnold;Cowen;AnalystBrianWright;SterneAgeeLeach;AnalystA.J.Rice;UBS;AnalystTomCarroll;StifelNicolaus;AnalystMichaelBaker;RaymondJames;AnalystJoshRaskin;BarclaysCapital;AnalystSherylSkolnick;MizuhoSecuritiesUSA;AnalystAnaGupte;LeerinkPartners;Analyst
MANAGEMENTDISCUSSIONSECTION
Operator :
WelcometotheUnitedHealthGroupfirstquarter2016earningsconferencecall.Aquestion-and-answersessionwillfollowUnitedHealthGroup'sremarks.Asareminder,thiscallisbeingrecorded.Here'ssomeimportantintroductoryinformation.
Thiscallcontainsforward-lookingstatementsunderUSfederalsecuritieslaws.Thesestatementsaresubjecttorisksanduncertaintiesthatcouldcauseactualresultstodiffermateriallyfromhistoricalexperienceorpresentexpectations.AdescriptionofsomeoftherisksanduncertaintiescanbefoundinthereportsthatwefilewiththeSecuritiesandExchangeCommission,includethecautionarystatementsincludedinourcurrentandperiodicfilings.
Thiscallwillalsoreferencenon-GAAPamounts.Areconciliationofthenon-GAAPtoGAAPamountsis
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
©2014TheStreet,Inc.Al l R ightsReserved Page2of21
availableontheFinancialReportsandSECfilingsectionoftheCompany'sInvestorspageatwww.UnitedHealthGroup.com.
InformationpresentedonthiscalliscontainedintheearningsreleaseweissuedthismorningandinourForm8-KdatedApril19,2016,whichmaybeaccessedfromtheInvestorspageoftheCompany'swebsite.
IwouldnowliketoturntheconferenceovertotheChiefExecutiveOfficerofUnitedHealthGroup,Mr.StephenHemsley.Pleasegoahead.
StephenHemsley(CEO):
Thankyouandgoodmorning.Thankyouforjoiningustodaytoreviewourresultsforfirstquarter2016.
UnitedHealthGroupbusinesseshavesteadilystrengthenedoverthelastseveralyears,andthistrendcontinuedinthefirstquarterof2016.
Ourmomentumisevidentinthehighestlevelsofcustomerandconsumerretentioninourhistory,combinedwithnewcustomeracquisitionsdrivingstrongrevenuegainsacrosstheenterprise;growthinthesize,scopeanddiversityofproductsandserviceswithinourclientbase,aswellasthenumberofnewcustomeropportunitieswearepursuing;steadilyimprovingmetricsforbrandandreputationandsteadilyrisingnetpromoterscoresacrossourbusinesses.
Customersbuyvalueandexpectresults,andwearesharpeningourperformancefocus,drivingthehighestqualitycustomerexperiences,helpingusbecomethegotochoice,themusthavepartnerforeveryonelookingtoimproveperformanceandsustainabilityinhealthbenefitsandhealthservices.
Whenwecombinehigherqualityfromconsistentexcellentexecutionwithpracticalinnovationsatscale,ouropportunitiestogrowandservecontinuetoexpand.OurintensifiedcommitmentstoqualityperformanceandtogrowthonthestrengthofthatqualitypositionsUnitedHealthGrouptolookforwardtowardwhatwebelievemaybecomeourbestdecadeofperformanceandgrowthyet.
Turningtotheresultswearereportingtoday.Ourfirstquarterrevenuesgrew9%priortoacquisitionsandover24%overall,to$44.5billion,withbroadstrengthacrosstheenterprise.Inhealthbenefits,medicalcostswerewellmanagedandcontrolled,asisevidentintheconsolidatedcareratioof81.7%.Prioryearreservesdevelopedfavorablyby$360millioninthequarterandmedicaldaysclaimspayableincrease4daysyear-over-yearto51days.Cashflowsof$2.3billion,or1.4timesnetincome,continuedatastrongandreliablepace.
Firstquarter'soperatingcostratiodecrease110basispointsyear-over-yearto15.2%,duetoacombinationofbusinessmix,technologydrivenoperationalefficiencies,andthecumulativeoveralleffectsofrevenuegrowth.Theseefficiencygainswerepartiallyoffsetbycontinuedinvestmentsinourbusinesses.
Ourtaxratereflectedearlyadoptionofthenewaccountingstandardforstock-basedcompensation,addingroughly$0.06pershareinthequarter.Youshouldexpectitwilladdconsiderablylessincomingquarters,duetothenaturalpatternofequity-basedcompensationactivityforourCompany.Firstquarteradjustedearnings,$1.81,persharegrew17%year-over-year;andourfull-yearrevenueandpershareearningsoutlookisstrengthening,asDaveWichmannwilldescribeshortly.
Sinceweknowexchangesareinthemindsofmanyofyou,letmetakeaquickminuteforanupdate.Asyouknow,wehavebeenevaluatingpublicexchangesonastate-by-statebasis.WehavemaintainedourregularpublicdialoguewithyousinceNovemberabouttheindividualexchangemarketandhowourownexperienceandperformancehavebeenunfavorableinthesemarkets.Thesmalleroverallmarketsizeandshorterterm,higherriskprofilewithinthismarketsegmentcontinuetosuggestwecannot
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
©2014TheStreet,Inc.Al l R ightsReserved Page3of21
broadlyserveitonaneffectiveandsustainedbasis.
Nextyear,wewillremaininonlyahandfulofstatesandwewillnotcarryfinancialexposurefromexchangesinto2017.Wecontinuetoremainanadvocateformorestableandsustainableapproachestoservingthismarketandthosewhorelyonitforcare.
Withthat,IwillnowaskLarryRenfrotoreviewOptum'sexceptionalperformance,andthenDavetocoverUnitedHealthcareandprovideUnitedHealthGroupcomments.Larry?
LarryRenf ro (ViceChairman&CEOOptum):
Thanks,Steve.Optumisofftoastrongstartagainthisyear,consistentwiththeambitiousplanswesharedwithyouatourinvestorconferencelastDecember.Optumwillagaingrowrevenueatmorethan20%andearningsfromoperationsatabove30%thisyear.
WecontinuetoestimateOptumwillcontribute42%ormoreofenterprise-wideoperatingearningsthisyear,evenconsideringourongoinginvestmentstosupportthefuturegrowthofthisyoungbusiness.Optum'sperformancereflectsthelargescaleopportunitieswearepursuingandthetremendouseffortsour100,000employeesmaketodeliverdifferentiatedservicesandcapabilitiestothoseseekingtosolvecomplexchallengesacrossthehealthcaresystem.
Ourfirstquarterrevenuesof$19.7billiongrew54%year-over-year,or11%priortoacquisitions.OptumRxrevenuesgrew72%,to$14.3billion,whileOptumHealthandOptumInsighttogethergrewrevenuesto$5.7billion,whichisgrowthof21%overthefirstquarterof2015.Ourfirstquarteroperatingmarginof5.6%includesthecontinuingincreaseofpharmacycarerevenues,asyouhaveseeninthepasttwoquarters.Overall,Optumproduced$1.1billioninearningsfromoperations.
Asyoumayknow,weidentifiedfivedriversforOptum'sgrowthoverthenextfiveyears.Theyarepharmacycareservices,caredelivery,technology,governmentservices,andinternational.Lastquarter,wespentsometimeonamoredetailedreviewofcaredelivery.Today,wewillfocusonpharmacycareservices,thenfollowupbrieflywithdataanalytics.
Pharmacycareservicesisahighpriorityareaforus.Thisfocusgoesbacksomefiveyears,totheoriginaldecisiontoundertakethelargestandarguablymostcomplexbusinessinsourcingeverattempted.Itrequiredsignificantinvestments,preciseexecution,andflawlessdelivery.Asyouknownow,ithasbeenarealsuccess.
Lastyear,wetookanotherstep,ourcombinationwithCatamaran,ledbyMarkThierer,whonowheadsourentireOptumRxplatformandservesasaseniormemberofouroverallOptumleadershipteam.Thiscombinationwasasignificantadvanceinscale,andtodaythebusinessisrunningatover1billionscriptsannually,upfrom350millionin2012.Eightmonthsin,thegreatlyexpandedOptumRxisadvancingameaningfuldifferentiatedsolutionsforclientsinthemarketplace,withdistinctivecapabilitiesaroundpatient-centereddataanalytics,newcapabilitiesinspecialtypharmacy,suchashomeinfusion,andworkplace-relatedresources.
Sincewecametogether,ourretentionrateshavepersistedinthehigh90%sandwearebuildingourlargesteverpipelineofopportunities.WewerepleasedthisquartertoannounceaninnovativepartnershipwithWalgreens,throughwhichwearecreatinga90-dayatretailpharmacyoffering.Thisisallaboutmeetingconsumerswhereandwhentheywant,whetherthatmeanshomedeliveryorwalkingintothelocalWalgreensstore.Together,wewillprovidechoiceandcostsavingstoourclients,asweworkandbenefittogetherinameaningful,morecollaborativeway.
WeareenthusiasticaboutthepotentialoftheextensionofourrelationshipwithWalgreens,thelargest
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
©2014TheStreet,Inc.Al l R ightsReserved Page4of21
retailpharmacyintheUS.Overall,thisyearweexpectOptumRxtogeneratemorethan$58billioninrevenuesandmanagenearly$80billioninpharmacyspendforourcustomers,including$30billioninspecialtydrugspending.
Pharmaceuticalspendingcomprises12%to15%oftheoverallcostofhealthbenefitsandhasbeenthetraditionalfocusofthepharmacybenefitsindustry.Wefindthatfocusmuchtoolimitingwhenitcomestoimprovinghealthandhealthcareoverall.TheimpactOptumRxhasonhealthcareanditscostshasthepotentialtobeprofoundlybroaderanddeeper.Hereyouhavethemostfrequentconsumertouchpointinallofhealthcare,onethatprovidesgreatvisibilityintothefullhealthcarecontinuum.
Anindividual'sengagementwithOptumRxbecomesmoreimpactfulwhenwebreakoutoftheone-dimensionalprocurementandformularyarbitragemodeloftodayandopenuptoprovidingconsumersintegratedmedicalandpharmaceuticalservices.
Intheprocess,wehelpreduceunnecessaryoverallsystemsutilization,includingERvisits,hospitaladmissionsandreadmissions,andprovidemoreeffectiveandtimelyinterventionstoimproveadherenceandhealthoutcomes.That'sthevaluepropositionofthefuturewearefocusedon.Employersusingourintegratedandtechnologyenabledapproachcansaveinexcessof$120permemberperyearacrosstheircombinedmedicalbenefits.
Insummary,ourobjectivefortheimpactofthisbusinessgoesfarbeyondtraditionalpharmaceuticalmanagement,towherethepotentialtoinfluenceboththeconsumerandthehealthsystemforthebetterismuchgreater.Thatiswhypharmacycareservicesarecoretoourgrowthandvaluestoryoverthenextdecade.
Optumalsoisdeliveringdifferentiatedvaluefromourworkinsidethehealthsystem,asecondcoretoourgrowth,ourunrivaledexistingcapabilitiesinhealthcaredatascienceandanalytics.Companiesnewtothisspaceareexcitedaboutthepotentialthatsomedaytheseforceswillevolvehealthcareintoanewage.Well,forOptum'scustomers,thatsomedayistoday.Wearemeetingtheircriticalneedsrightnow.
Wearetheleaderinusingadvancedtechnologyandpredictiveanalyticstoconnectstakeholdersacrossthecarecontinuumwiththeinsightstobettermanagethehealthofpopulationsandtheresourcestheydependon.Ourcontinuouslyupdatedintegratedandcuratedclinicalandclaimsdataassetcomprisesmorethan80millionlivesofrobustclinicaldataand170millionlivesofclaimsdatawecanseefrombothsides.
Beyondthe250millionclinicalandadministrativelives,ourdiverseandcomprehensivedatasetincludes8billionlabresults,4billiondeterminations,and3billionmedicalprocedures.Wecanprovideareal-timeclinicalandfinancialpicturethatisfullyintegratedandspansyearsoflongitudinaldetail.
Ourhealthdataresourcescontinuetogrowsecurelyandresponsiblyeveryday.Todayouranalyticsproductsarehelpingthousandsofcareprovidersandultimately,themillionsofconsumerstheyserve,translatedateintoactions,andactionintobettermedicaloutcomes.Today,notsomeday,wehelpourcustomersstepupfromreactingtochallengestodesigningandimplementingactionsthatreliablyleadtobetterhealthdeliveredatlowercosts.
Todaywearedeliveringthewealthofinformation,analysisandpositivebenefitsofbigdatawithresultsthatincludedouble-digitimprovementsincriticalperformancefactors,likeutilizationandchronicdiseasecontrol,whichinturnempowercareproviderstoadoptandsucceedinnewmodelsofcareandrelatednewrevenuestreams.Todayweleadthewayinimplementingpredictiveanalyticsinhealthcare,becausehealthcareisallthatwedo.
Healthcaretechnologyanddataanalyticshavebeenourspecializedfocusforyears.Sowhileothers
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
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learntocrunchlargeamountsofstaticdata,Optumisfullyintegratedintotheliveflowofhealthcaretransactions,enablingustoprovideup-to-date,usefulinformationthatmakesthehealthcaresystemmoreintelligentandenablesittoactthatway.
NowletmeturnitovertoDave.
DaveWichmann (President&CFO):
Thankyou,Larry.Asweopen2016UnitedHealthcare'smomentumcontinues.StrongnewcustomergrowthandhistoricallyhighretentionlevelsreflectthecompetitivevalueUnitedHealthcareoffersinthemarketplace.
Quarterbyquarterandyearbyyear,wecontinuetogainnewcustomersandretainvaluableestablishedcustomerswhochoosethecombinationofourmoreengagingconsumerexperience,distinctiveservice,productinnovation,andintegratedclinicalandnetworkvalue.
Peopleusingourmodernconsumer-basedbenefitdesignsaresupportedbyactionableinformationavailableattheirfingertips,enabledanddeliveredbyadvancedanalyticcapabilities,asLarryjustdescribed,increasinglychanneledthroughconsumerandcareproviderfriendlymobiletechnologies.Employerscontinuetobedrawntowell-managedcompetitivecosttrends,physicianandconsumerengagement,andvalue-basedarrangementsforcaredelivery.
Wepartnerwithourlargestcustomerstobenchmarkperformanceanddesigncustomizedplansthathelpthemadvanceyear-by-yearalongthecontinuumofeverimprovingbenefitperformanceandheightenedconsumerengagement.Andweareservingindividualpatientsandoverallpopulationswithmorecomplexmedicalconditions.
Ourcoordinationofservicesandabilitytoclosegapsincaresignificantlyincreasethevaluewebringtoconsumersandcustomers.Simplyput,thegreaterthelevelofpatientneeds,themorewecanhelp.
Asaresult,wecontinuetodeliverexceptionalorganicgrowth.OurUS-basedbenefitsbusinessesgreworganicallytoserve1.3millionmorepeoplewithmedicalbenefitsinthefirstquarterandthatbroughtorganicgrowthto2millionpeopleinthepastyear.
Lookingatcommercialmarkets,weareupabout700,000peopleinthequarterand1millionpeoplesinceMarch,2015.Firstquarter2016delivereddiversifiedgrowthacrossself-fundednationalaccounts,publicsector,smallgroup,middlemarketbusinesses,andindividual.
Turningtoexchanges,asweexpectedwhenwespokewithyouinJanuary,wegrewroughly300,000livesthroughthefirstquarterandserve795,000peopleonpublicexchangesasofMarch31.Weexpectthatleveltodeclinetoaround650,000byDecember.
Throughthisfirstquarter,wehaveseennochangeinourestimatesofcostsfromthe2015exchangeperiod.Thisquarter,withthemajorityofour2016exchangemembersnewtous,wehavebeenappropriatelycautiousinourreserveestimates,reflectinganadditional$125millioninfull-year2016exchangelosses.Thesewerefullyabsorbedinthisquarterandfullyconsideredfortheyearinourguidancerange;andasStevementioned,wedonotanticipatefinancialexposuretoexchangesin2017.
InMedicare,thevalueofourMedicareAdvantageofferingscontinuetoresonate,differentiatedbythestabilityofourbenefits,networks,membershipanddistributionsystems.Weofferseniorsclearvalueandaconsistent,modernconsumerexperience,allofwhichdrivenewgrowth,aswellasstrongconsumerretention.Thisstrengthisreflectedinourfirstquartermembershipgrowthofabout300,000seniors.
Medicareisaconsumerbusiness,withseniorsreceivingavarietyofoutreachapproachesfocusedon
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
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betterandmoreconsistentcare,suchasreceivinghomevisitsandbenefitingfromourpersonalized,compassionateandeducationfocusedconsumerservice.
In2015,wehelpedclose9milliongapsincareforseniorsweserve.Andweexpectnearly65%ofourmemberstobeinafour-starplanby2017,withfurtherimprovementinthatpercentagein2018to80%ormore.
WebelieveourMedicareprescriptiondrugbenefitbusinesswillbemuchbetterpositionedfor2017.Wepulledbackinanumberofmarketsthisyeartorepositionproductsandaddedmembershipinthenewproductpotentialviaamodesacquisitioninthefirstquarter.
OurPartDmembershipdecreased70,000peopleinthefirstquarterandshoulddeclinebyanother200,000orsobyyearend.Thissuggestswewillserve4.7millionto4.8millionpeoplebyyear-end2016,considerablybetterthanwhatweprojectedlastDecember.AndweexpecttoreturntogrowthinMedicarePartDin2017.
SwitchingtoMedicaid.Managedcareservesasthemosteffective,proventooltoensurebudgetsustainabilityforourstateMedicaidprograms.Thisfinancialpredictability,alongwiththeabilityofmanagedcaretoexpeditesystemstransformation,comprehensivelyintegratingcarewhileaddressingsocialdeterminants,hasresultedinanunprecedentedlevelofprocurementactivity.
Ofspecialnoteisthesignificantincreaseinthevolumeofopportunitiesforpopulationswithmorecomplexneeds,suchaspeopleservedbylong-termservicesandsupportprograms.TherecentawardofNebraska'sIntegratedHealthbehavioralandpharmaceuticalmodelreinforcestheseexpectedtrendsandprocurementtoincludemorepopulationswithmorecomplexneedsandtolooktointegratedsolutiontoaddressstates'needs.
OurexpectationforcontinuedexpansionofopportunitiestoserveallMedicaidpopulationswasreinforcedbyourrecentawardintwoCaliforniacounties,andacrossourcommunityandstatebusiness,theadditionof145,000peopleinthefirstquarter.
LetmenowtouchontheoutlookforUnitedHealthGroupasawhole.Buildingonthestrengthofourfirstquarter,weexpectfull-yearrevenuesofapproximately$182billion,upfromourprioroutlookof$180billionto$181billion,ledbystrengthinOptumRXandUnitedHealthcareemployerandindividual.Strongfirstquarterresults,combinedwithaslightlylowertaxrateforthebalanceoftheyearandtheimpactofrecentlycompletedacquisitions,allowsustoincreaseouroutlookforadjustednetearningsby$0.15toarangeof$7.75to$7.95pershare.Wecontinuetoforeseecashflowsapproaching$10billion.
Asyouknow,weexpectOptumtogrowfull-yearoperatingearningsbymorethan30%in2016.Wecontinuetoexpectseasonalitytobeafactorinouroverallearningsresults.Similartoyearspast,Optumexpectstogenerateintheareaof60%ofitsoperatingearningsinthesecondhalfoftheyear,whilethecurrentconsensusviewappearstobemodestlymorefirsthalfbiased.Takentogether,thissuggeststhatupdatesforfull-yearUnitedHealthGroupearningspershareestimatesafterrecognitionofourfirstquarterperformancewouldmostappropriatelybefocusedonthesecondhalfofthisyear.
Turningtocapital,weclosedthequarterwithastrongbalancesheet.Weexpectsharerepurchaseactivitytobemorepronouncedinthefirsthalfofthisyear,withthesecondhalffocusedondebtreductiontowardtargetedlevels.AndwewilladdressourdividendlevelsatourJuneBoardmeeting,aswedoeachyear.
Steve?
StephenHemsley(CEO):
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
©2014TheStreet,Inc.Al l R ightsReserved Page7of21
Thankyou,Dave.Todayweareinastrongpositionatauniquemomentintime.Wehavetheopportunitytoconsiderablyelevateourperformancearoundqualityandcustomersatisfaction,deliveringgreatervalueanddrivingunparalleledorganicgrowthacrossourentirefranchise,whileremaining,asalways,disciplinedonpricingandcostmanagement.
Wearefocusedondeliveringhigherqualityateverytouchpointwitheverycustomerandconsumer.Doingthiswellelevatescustomertrustandloyalty,loyaltythatbecomesafoundationforanextendedperiodofgrowthbenefitingconsumers,societyandshareholders.We'reintenselyfocusedonthisagendaandexpectitwillproducestrong,cleanresultsin2016andapositiveviewofopportunitiesin2017andthedecadetocome.
Sothankyouforyourinteresttoday.
Operator,couldwepleaseopenforquestions?Again,oneperanalyst,pleasethismorning.Thankyou.
QUESTIONS&ANSWERS
Operator :
(OperatorInstructions)
PeterCosta,WellsFargo.
PeterCosta(Analyst-WellsFargoSecurities,LLC):
Goodmorning.Thanksforthequestionandnicequarter.Canyouexplaintomealittlemoreaboutwhat'sgoingonwiththeindividualexchangebusiness?Yougiveusalotofinformation,butitsoundedlikeyousaid$125millionofaddedtoreserve.Sothatwouldbelike$0.08ofearningspressurethisquarter.AndIthinkyoutalkedaboutonly$0.16ofearningpressureforthewholeyear,previously.
SoI'mtryingtounderstandwhetherthatwasallearningspressurethisquarter,orwasthatcomingoutofthePDR?What'sthePDRvaluetodayonthebalancesheet,maybewouldhelp.Andfinally,howdoesthewithdrawalsatthevariousstatelevelsimpactwhatyou'redoingwithHarkenHealth?
StephenHemsley(CEO):
Letmegowiththe--soI'llhaveDanrespondtothefirstpartofthis.I'lljustindicatethatHarkenisasmallandinterestinginnovationthatweareconsideringandwewillstaywithit.Again,it'sinaverymodestpilotposition.Soitreallydoesn'taffectourviewofthisintermsofthewaywe'rethinkingaboutourpositioningonexchangesonastate-by-statebasis.
Wewillbedownto,again,ahandfulofstatesthatwewillbeactivelyparticipatingintheexchange.Dan,doyouwanttotouch--whydon'tyoujustgivethemtheoverallbaselineintermsofexchangeP&Loutlook?
DanSchumacher (CFO,UnitedHeathcare):
Sure.Goodmorning,Peter.Whydon'tIrecapwhatwesharedwithyouinourpriorconversationsandthentalkspecificallyaboutwhatwe'reupdatingtoday.InJanuary,wedescribedanexpectedcombinedlossforboththe2015and2016policyyearsof$1billion.Insidethat,the2015policyyearlosswas$475million.Andthatnumber,asDavementioned,remainsunchanged.
Obviously,thebalancerelatedtothe2016policyyear,soatthatpointwasestimatedat$525million.Today,weareupdatingourfull-yearoutlookforthe2016policyyeartoalossof$650million.Sothat$125millionincreasewasfullyrecognizedinourfirstquarterfinancials.Andnotsurprisingly,ourPDR,as
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
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youasked,didincreaseoverthecourseofthefirstquarter.
Aswelookatit,ourenrollmentisverymuchinkeepingwithourexpectationatthat795,000livesontheexchange,specifically.AndI'lltellyouthatwelloverhalfofthatenrollmentisnewtousthisyear.Soaswelookatit,theearlyindicationsonthehealthstatusofthemembersappearstobealittlebitworse,sowearebeingappropriatelycautiousinupdatingourfull-yearoutlookandrecognizingthatadditional$125millioninthefirstquarterfinancialresults.
InthemonthofJune,importantly,wewillhaveafirstindicationofhowourriskscoresactuallycomparetotheindustryandwewilllookforwardtoupdatingyoufurtheratthattimewithregardtoourindividualACAbusiness.Thankyou.
PeterCosta(Analyst-WellsFargoSecurities,LLC):
That'sreallyhelpful.AndhowmuchisthePDRvalueexactlynow?
DanSchumacher (CFO,UnitedHeathcare):
It'sbigger.
StephenHemsley(CEO):
Whatwe'retryingtoconveyisthatweadded$125milliontothequarterandaddedforthefullyear.SothePDRhasincreased,butweweren'tgoingtogetintotheexactamountofthePDRthismorning.Maybewecantakethatoff-linethroughthecourseoftheday.Nextquestion,please.
Operator :
MatthewBorsch,GoldmanSachs.
MatthewBorsch (Analyst-GoldmanSachs):
Yes.Iwashopingyoucouldhelpusunderstandtheprioryearreservedevelopmentfigure,howthatbreaksout.It'sobviouslyalotlargerthanwhatyouhadayearago.Howdowethinkaboutthatbenefitingornotbenefitingthefirstquarterearnings?Andifyoucanjustgiveusanydetailonwherethatcamefrom.
StephenHemsley(CEO):
Sure,Dave.Doyouwanttohandlethat?
DaveWichmann (President&CFO):
Sure.Thankyou,Matt,forthequestion.Theprioryearreservedevelopmentinthefirstquarterof2016hasadvancedexplicitlybyabout$220millionorso.Andthat,onacomparativequarterbasis,thatinfluencedourMLRfavorablyinthequarter,aswellasourEPSaswell.
Thedevelopment,whileIwon'tgetintothespecificsofhowthat'sbrokenoutbylineofbusiness,itwasprettybroadreachingacrossallofourlinesofbusinessandreallyisreflectiveofwhatweexperiencedinthefourthquarter,aswell,whichisthedelayedrealizationofaffordabilityeffortsandendmarketinitiativesthatwepursuedinUnitedHealthcareinthebackhalfof2015.Sowe'reverypleasedwithhowourtrendsaredevelopingconsistentwiththeforecastthatweprovidedyoubefore.Andobviously,thisisafavorabledevelopmentinthequarter.
StephenHemsley(CEO):
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
EventDescription:Q12016EarningsCallMarketCapasofEventDate:121.05BPriceasofEventDate:130.5
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Andlastyear'sfirstquarterwasactuallyunusuallylow.Dan,doyouhaveanythingelsetorespond?
DanSchumacher (CFO,UnitedHeathcare):
TheonlythingI'dhighlightis,justtoaddalittlebitmorecoloronsomeofthethingsthatarecontributing,aswelookattryingtodrivegreatervalueforcustomersandconsumersthatweserve,someoftheareas,notsurprisingly,we'vetalkedtoyouaboutatlengthinthepast,ourfocusoninpatientmanagementiseverpresent.2015markedourseventhconsecutiveyearofabsolutereductionsinbothadmissionsandbeddaysonapercapitabasis,andthat'strueacrossofourlinesofbusiness.
Butwealsoextendthatworkintootherareas,withparticularfocusaroundoutpatient,becauseit'soneofthebiggerdriversofcosts,andmakingsurethatwe'redrivingcaretothemostappropriatesetting.Andlikewise,lookingatout-of-networkspend.Sothere'ssomecontext,Matt,onsomeofthethingsthatwe'relookingat.Andasyoulookatthecontributiontothequarter,Iwouldtellyouthechangeinthedevelopment,themajorityofthatwasP&Limpacting,toyourquestion.
MatthewBorsch (Analyst-GoldmanSachs):
Okay.Thankyou.
StephenHemsley(CEO):
AndIthinkifyoulookoverthelastfouryears,you'dsaythisquarterwasmorenormalandthatlastyearwouldbemoreofalowoutlier.Nextquestion,please.
Operator :
DaveWindley,Jefferies.
DavidWindley(Analyst-Jefferies):
Goodmorning.Thanksfortakingmyquestion.Larry,you'reverygoodatboilingthingsdowntobulletpointlists.Iwonderedifinthisdataanalyticsconversation,youcouldtalkabouttheaudiencesthatareconsumingyourtechnologyanddataanalytics?AndI'minterestedinthebreadththereandperhapswhereyouseethemostsignificantuntappedopportunityformonetizingthedataandanalytics.
LarryRenf ro (ViceChairman&CEOOptum):
Wantmetotakeit?Dave,it'sLarryRenfro.I'mgoingtoaskBillMillertocommentonthis,andhe'lltakeyouthroughintosomeofthespecificsofareasthatwearetalkingtoandthepeoplewearetalkingto.Butingeneral,acrossthe--nationally,obviously,weareworkingwitheverybodyontheproviderside,aswellaswe'realsoworkingwithourownprogramsinternallyatUHC.Sowe'vegotagoodstartintermsofhowwe'reusingthedata,theanalytics.It'sakey,keycomponentintermsofhowwe'reheadedforthefuture.Bill?
BillMiller (CEOOptumInsight):
I'dsay,justtofollow-up--andIappreciatethequestion,Dave--ifyoulookatourhistory,we'vegotdecadesofexperiencereallyusinganalyticsasafoundationaltooltobuildalotofbusinesses.Andwhenyouaskaboutconstituenciesthatweserve,itranges,asLarrymentioned,fromproviders,payers,wherewe'reparticularlystrong,butalsogovernment,pharma,whowe'vebeenservicingforalongtime,andnow,morerecently,consumersandemployers.
Justtogiveyouaflavorforsomewaysthatthey'reconsumingtheseanalytics.Fromapayerandproviderstandpoint,peoplehavebeenusingouranalyticstoclosegapsincareonamonthlybasis.Wefireoff131
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
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billionrule-baseddecisionseverymonthtohelpclosegapsusingourtool,likeOptumOne,whichyou'veheardalotabout.
It'sreallycrunchingandassessingbothclinicalandclaimsdatatopredictwherewe'regoingtoseepeoplethatneedinterventions,andthoseinterventionsareadditivetothetoolandhowwe'veextendeditintermsofbeingabletoactionit,wherewecanactuallygooutandprovewherewe'veshownhowourinterventionsintercedeinpeoplehavingstrokes,peoplehavingheartattacks,andwhatthatsaves,not,obviously,goodforthepatient,butobviouslygoodforthesystem.
Ourrevenuecycleanalyticsactivelyaretakingoutfrictionbetweenpayersandproviders,speedinguppayment,drivingmoreaccuracy,andimprovingthefinancialconditionsofbothpayersandproviders.SoIcouldgoonandprovidealotofexamples,buttheyrangefromstrongfinancialperformancethatouranalyticsdrivetoclinicalperformancewhichreallydrivebetteroutcomesandlowercost.
StephenHemsley(CEO):
SoifIcouldsummarize,allthemarketsyouwouldexpect,payer,provider,employer,state,federal,anybodywhosponsorsabroadprogram,domestic,US,internationalandlifesciences.AndI'dsaywearekindofinthesecondorthirdgenerationintermsoftools,toolsthatcouldbeeffective.AndI'dparsethemintotwoareas,thosethatreallyaffectclinicalencountersandoutcomes,sokindofmoreintheOptumCaredomain,whereyoucanreallydriveperformance,andthenthosethatarebroadersystem-wide,whichmightbemoreontheOptum360domain.
AndthentheotherthingI'dsayisthatwe'reintheearlystages,becausetheprocessofthosewhoareinterestedintheseanalyticsarereallyjustgettinggoingandbeingabletousethemattheirfullvalue,intermsofthereal-timespeedtheyoperateat,etcetera,becausethey'reusedtothingsthataremuchslower.Agree?
BillMiller (CEOOptumInsight):
Agreed,andIthinkthat'swherewe'veseenalotoftheuptake,Dave,isasreformhashit,it'stheneedforspeed,theneedforaction,theneedforhavingtoolsthatactuallyallowyoutotake,affectandmovetheneedlewithrespecttocostqualityandoutcomesiscritical,andhowtheyintegratewithothersystems.
StephenHemsley(CEO):
Whetherataconsumerlevelorwhetheratasystem-widelevel.
BillMiller (CEOOptumInsight):
Right.
StephenHemsley(CEO):
Sothat'swhyIthinkwe'reintheearlystages,buthavesuchawellestablishedbaseinthis,soIwouldthinkthattherewillbecontinuedevolutionandgrowthtocomefromthis.Nextquestion,please.
Operator :
SarahJames,WedbushSecurities.
SarahJames (Analyst-Wedbush):
Thankyouforthequestion.Canyouspeaktosomeoftheone-timepressuresonMLR?Sohowmuchwastheleapyearimpact?WiththePDR,wouldtherebeanypressureonMLRfromexchangesthatmayfalloff
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
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nextyear?Andhowdidthefourcostbucketsendupversusyourexpectations?
StephenHemsley(CEO):
Dan,doyouwanttouchonthat?
DanSchumacher (CFO,UnitedHeathcare):
Goodmorning,Sarah.Soasyoulookattheconsolidatedcareratio,sowereported81.7%inthequarterthisyear,andthatcomparedtolastyear,it'sabout30basispointsincreaseyear-over-year.Asyoulookinsidethat,thebiggestfactordrivingtheincreasewastheadditionalcalendarday.Andsecondwouldbethentheexchangeimpact,andthatbeingpartiallyoffsetbythechangeinreporteddevelopmentonayear-over-yearbasis.
Ithinkthelastpartofyourquestionwasoncostcategories.Isthatwhatyousaid,Sarah?
SarahJames (Analyst-Wedbush):
Yes.Thefourcostbuckets,inpatient,outpatient,Rx,physician.Howdidtheytrendversusexpectations?
DanSchumacher (CFO,UnitedHeathcare):
Good.Aswelookedatourmedicalcostsinthequarter,wehadexpectedcomingintheyearamoderateincreaseinthetrend,theunderlyingutilizationtrend.AndIwilltellyou,inthefirstquarterwewereabletomanagetothatoutcome,soveryconsistentwithit.Onacategorybasis,IwouldtellyouthatIwouldn'tspikeoutanychangerelativetotheguidancethatweprovidedattheinvestorconferencebackinDecember,andwecontinuetoexpectonthefull-year,acommercialcosttrendintherangeof6%,plusorminus50basispoints.
StephenHemsley(CEO):
Andyou'reseeingpressureintheusualplaces,outpatient,specialty,testing?
DanSchumacher (CFO,UnitedHeathcare):
Yes.
StephenHemsley(CEO):
Sonothingreallychanged.
DanSchumacher (CFO,UnitedHeathcare):
No.VeryconsistentwithwhatwedescribedinDecember.
SarahJames (Analyst-Wedbush):
Gotit.Thankyou.
StephenHemsley(CEO):
Nextquestion,please.
Operator :
ScottFidel,CreditSuisse.
CompanyName:UnitedHealthGroupIncCompanyTicker:UNHSector:HealthCareIndustry:HealthServices
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Scott Fidel(Analyst-CreditSuisse):
Thanks.WonderingifyoucouldgiveussomeindicatorsonhowtheriskmixislookingonthenewMedicareAdvantagelives?ItlookslikeUnited'saddedaround65%ofthegrowthintheMAmarket.Sojustinterestedintermsofasyoutrackthat,ifyoucangiveussomedetailsonhowriskscoresarelookingonthenewMAlives,andthenintermsofthemixofthosemembersthatarecomingfromcompetitorsharegainsascomparedtoattractingthemfromfeeforservice.Thanks.
StephenHemsley(CEO):
SteveNelson.
SteveNelson (CEO,UnitedHealthcareCommunity&State):
Sure.Thanks.Goodmorning,Scott.We'rereallypleasedwiththegrowththatwesawinboththeopenenrollmentperiod,butalsoinouroutlookforSEP,thespecialelectionperiod.Thisgrowthisaresultofthehardworkwe'vebeentalkingtoyouaboutoverthepasttwoorthreeyearsaroundputtingourselvesinapositiontoofferstablebenefits,buttheworkaroundimprovingourstars,engagingournetworkdifferently,andaligningincentives,reallygoodengagementwithourdistributionsystem.
Andtheninnovationsinourmemberexperiencehaveallledtonotonlystrongsales,butit'simportanttonotestrongretention,aswell.Sothevastmajorityofourmembershipisretainedmembership,membershipthatwehavegreatexperiencewith.
ButintermsofthemixacrossthedifferentcategoriesthatIwouldthinkaboutindescribingourmixisaroundgeography,whichisverybroadbased.Thegrowthcamefromprettyevenlyacrossourgeography,sothatwasverymuchinlinewithourexpectations.OurnewtoMedicarepopulation--itis--we'reseeingactuallythatpopulationchooseMedicareAdvantagemoreoftenandthepercentageisgrowingthere,andweseethatsequentially.That'sourexperience.Butthat,again,isverymuchinlinewithourexpectation.
Andthenthenewtouscategory,whichisfolksthathavedisenrolledinotherplansandenrolledinoneofourplans,again,isverymuchinlinewithourexpectations.Sowe'reseeingareallystrongperformanceinthisbusinessoverthefirstquarter,andweexpecttobuildonthat.Andouroutlookforgrowthin2017isreallystronginboth,Ishouldmention,inboththeindividualandthegroupretireesegment,aswell,aswe'reseeingareallystrongpipelinethere.
StephenHemsley(CEO):
SowhatI'dsayisinthreedimensions,welldispersedgeographically,wellmixedbetweennewtoMedicareandnewtous,andthenagoodmixbetweenindividualandgroup.So,stablegroup.
Scott Fidel(Analyst-CreditSuisse):
Gotit.Sosoundslikebroadbased,prettymuchacrossallthechannelsisthebottomline.
SteveNelson (CEO,UnitedHealthcareCommunity&State):
AndIthinkthepointhemadeabouthowwelldispersedwearegeographicallyiskey.Goodquestion.Next,please.
Operator :
ChristineArnold,Cowen.
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Christ ineArnold (Analyst-Cowen):
Goodmorning.Thankyou.Youmentionedtheinternationalasoneofyourfivemajorpillars.Couldyouspeaktowhereyouexpecttoseethegrowth,whereareyouseeingtheopportunitiesininternational,andhowisBrazildoing?
StephenHemsley(CEO):
Sure.That'sourtwodifferentcategories.SoI'llaskLarrytotouchoninternational,becauseIthinkwhenwetalkedaboutitinthecontextofgrowth,itwasmoreontheOptumside.AndthenDavecantouchonBrazil.
LarryRenf ro (ViceChairman&CEOOptum):
Christine,it'sLarry.Ithinkwesized,backattheinvestorconferenceinDecember,wesizedthatmarketatbeingabouta$500billionbusiness.Thisisamarathon,it'snotasprint.Wearegettingestablished.We'veactuallybeenintheUKforabout10years.Butwhatwe'rereallyengagingintodayismuchbroader.It'sdownthelinesofintegratedcare.
WeareworkingwiththeTrustintheUK,theTrustwouldbethehospitals.We'reworkingwithwhat'scalledNHSimprovement.They'retheorganizationthatreallymonitorstheTrust.We'reworkingwithNHS.We'reworkingwiththePrimeMinister'soffice,DepartmentofHealth.
Sowehaveavarietyofprogramsthatwehaveunderwayandwebelievethatwe'reprettywellpositionedatthispointtobringalotoftheproductsandservicesthatweactuallyhaveintheStates.Ididn'twanttointerrupttheconversationafewminutesagoaboutthedataandtheanalytics,butthatalsoisavery,verygoodareaforustointroduceandwe'reworkingtodojustthat,aswespeaktoday.
StephenHemsley(CEO):
Dave.
DaveWichmann (President&CFO):
Hello,Christine.It'sDaveWichmann.Sojustspecifically,afewcommentsonAmilandtheactivitieswe'veundertaken.Thebusinessremainsprofitable,asitwaslastyear.Similartolastyear,it'scontinuedtobecomemoreandmorecompetitiveinthemarket.AndI'dsaythemarketsegmentsthatarethemostattractiveinBrazil.Andtheperformanceimprovementacrossthebusinesshasbeensubstantial.
Wehaveputinverystrongpricingandcostcontainmentdisciplines.We'veimprovedourservicesubstantiallydownthere,I'dsay,tomoreofakindofaUnitedHealthcarestyleserviceapproach,butinBrazil.Ournetpromoterscoresinthemarketcontinuetoadvance,andwehaveamoreextensiveandbetterperforminghealthcaredeliverycompany,broadly.I'dcharacterizethatallasastrongerfoundation.
Obviously,we'restillimpactedbythedevaluationofthereal.Thataffectsbothourrevenues,andyoucanseeitthereprobablybest,whereinlocalcurrency,wehavea16%increaseinourrevenues,butwhenyoutranslateittoUSdollars,it'sa15%decrease.Ithinkit'sobviousthattheeconomyisnotparticularlystrongthere.Companiesarestruggling.Middleclassisflattodecliningslightly.Andobviously,thepoliticalsituationisunsettled,certainlydoesn'thelpthingsawholelot.SoweareprettymeasuredintermsofourviewaboutBrazilrightatthispointintime.
Wearecompetitive,likeIsaid,incertainsegmentsandwearefocusedonourgrowthinthosesegments.Andwearegrowing.Wedohaveafairamountofingroupattritionrightnow,asemploymentlevels
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declineonanemployer-by-employerbasis.Butweareseeinggrowthunderneathallofthat,whichisveryencouraging.IthinkmostimportantreallytoAmilisthatnotonlyareweastronginsurancecompany,butwe'vecreatedastronghealthcaredeliverycompanythroughoutthecourseofthetimethatwe'veownedAmil.Andweseethatasverypositivepositioninginthatmarketandameaningfulsourceofouroverallperformanceadvanceexpectationsherein2016.
StephenHemsley(CEO):
Soprofitable,despitetheeconomicstress.Notaparticularlyhelpfulpoliticalenvironment,butcontinuingtoactuallyfarewellandgrowingintermsofitsdimensionasadeliverysystem,whichIthinkisdistinctiveinthatmarket.Nextquestion,please.
Operator :
BrianWright,SterneAgeeCRT.
BrianWright (Analyst-SterneAgeeLeach):
Thanks.Thanksforthequestion.Goodmorning.ThelasttimeIthinkyouallupdatedthismarketsizingopportunityforOptumwasbackin2011atover$500billion.Doyouhaveanykindofupdatedthoughtsonwhatthesizeoftheopportunityisnow?
LarryRenf ro (ViceChairman&CEOOptum):
Sure.It'sLarry.Brian,wehavesized--andI'mgoingtoturnthisovertoJohnRex.I'mprobablygoingtoanswerthequestionandthenhewon'thaveanythingtosay.(Laughter)Butthatthedomesticsidetoday,wewouldsizeitabout$680billion,andtheinternationalsideat$500billion.Soyou'relookingat$1.180trillion.Thatwouldbethemarketsize.Idon'tknow,John,ifyouhaveanything.
JohnRex(CFOOptum):
No,that'saccurate.That'swherewebeintermsofthecurrentviewofdomestic,upfromtheinitial[$0.5trillions].Andyouthinkaboutthatgrowthacross--atthatpoint,wehadtalkedabouteightmarkets.Iwouldsaythere'sbeengrowthacrossallthosemarkets.I'dhighlightareasreallysuchascaredeliveryandtechnologyasamongthoseareasthathavebeengrowingamongthefaster,sincewelastprovidedthat.Butkindofaproportionatemovementintermsoftheareasthatwespikedoutafewyearsago.
StephenHemsley(CEO):
Sonextquestion,please.
Operator :
A.J.Rice,UBS.
A.J.Rice (Analyst-UBS):
Hello,everybody.MaybeI'lljustaskabouttheacquisitionpipelineandtheopportunities.Lookslikeyouspentabout$1.7billioninthequarter.I'vereadabouttheSymphonixdeal.Iwonderifyoucouldcommentonsomeoftheotheropportunitiesthatyou'veseenandtakenadvantageof.
StephenHemsley(CEO):
Maybewe'lltalkalittlebitabouttheM&Aactivitywehavedone.Wetypicallydon'tcommentonwherewe'regoingintheseareas,forawholehostofobviousreasons.SoourcommentsinM&Aaremoreretrospectivethanthey'llbeprospective.
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DaveWichmann (President&CFO):
A.J.,thanksforthequestion.It'sDaveWichmann.Ouracquisitionpipelineandouracquisitionactivitiesarereallyfocusedinacoupleofareas,inparticular.Obviously,wejustgotdonetalkingaboutthesizeoftheservicesmarketglobally.AndsowecontinuetoinvestcapitaltoaccessorbroadenourcapabilitiesacrossOptumandthentoalsoestablishfoundationalmarketpositionssoitcangrowfromthere.Wealsoseeintereststillintheinternationalmarkets,althoughouractivitiestherehavedampenedjustabit,givenhowthoseglobalmarketsareperformingoverall.
Andofcourse,westillhaveinterestkindofbroadlyacrossourbusiness.Wehaven'tdonemuchinthehealthplanspaceinquitesometimebecauseofalltheworkthatwe'vedoneoverthecourseofthelasttwodecadestoestablishstrongmarketpresence,aswellasstrongpresenceineachMedicarecommercialandMedicaid.Butcertainly,wewouldcontinuetoconsiderthosethingsinthefuture.
Asitrelatestothefirstquarter,IthinkfolksknowthatwefundedtheHeliosacquisitionatthattime,whichisaworkplacehealthPBM,inthefirstquarter.Wealso,asindicatedinthepast,havestronginterestincontinuingtodevelopourOptumCarebusiness.Andsothere'sasmallacquisitioninsidethere,aswell.
A.J.Rice (Analyst-UBS):
Okay.Thankyou.
StephenHemsley(CEO):
Sonorealchange.Thesamebasicagenda,lookingatcapabilities,lookingtobuildouttheplatforms.Probablyontheinternationalside,theremightbemoreopportunityinservicesandbenefitsatthetime.Goodquestion.Next,please.
Operator :
TomCarroll,Stifel.
T omCarroll(Analyst-StifelNicolaus):
Goodmorning.Questiononthetaxrateandtheintangiblescommentsyouhadinyourpreparedremarksandthepressreleasetoday.Whatshouldwethinkaboutasthetaxrategoingforwardfromherefortherestoftheyear?Andwhatdoyouthinkisthesustainabilityofthebenefitsinto2017?
DaveWichmann (President&CFO):
Tom,it'sDaveWichmannagain.Thanksforyourquestion.ThetaxratechangeisreallybecausetherewasanewaccountingpronouncementthatcameoutinMarch,whichwethinkhasa$0.10impactonthefullyear,ofwhichwerecognized$0.06inthefirstquarter.Thepronouncementwasn'trequiredtobeadopteduntil1/1/17,butasifoftenthecase,ifwe'repreparedtoadopt,wegoaheadandadoptearly,asallowedbythepronouncement.
Thesustainabilityofthatisthisisgoingtobealittlebitofachallenge,Ithinkbroadly,forcompanies,becausewhatitdoesissubjectsyourtaxrate,oryourtaxposition,tomoreofperiod-typecostsorsomemorevolatilityoverallintheexpectedeffectivetaxrate.Andinpartbecauseithastodowiththecombinationoftheperformanceofyourstockandthenalsothetimingofoptionexercises,aswellasstock-basedplanseithervestingand/orbecomingavailabletoemployeesatgivenpointsintime.
Sotherewillbealittlebitmorevolatilityintherate.Weexpectthefull-yearratetobeintheneighborhoodofabout41%orsoforthefullyear2016.Andwe'dexpectthatatleastthisimpact,ifyouwill,ofthenewaccountingpronouncementtobeprettyconsistentyearafteryear,dependingupon,
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again,howthestockpriceperformance,aswellasthevestingactivityunderlyingourequity-basedplans.
StephenHemsley(CEO):
Butitisayear-by-yearproposition,andsoaslongasyouhaveequity-basedcompensationandabeliefthatyourstockisgoingtocontinuetoperform,therewillbetaxbenefitsthatcomethroughandthenthey'lljustcomethroughquarterbyquarter.
DaveWichmann (President&CFO):
Theseusedtogothroughequityinthepast.Sothey'renowjustgoingthroughtheP&L.Andoneotherquestionyoumighthave,justtomakeitclear,whyisit$0.06inthefirstand$0.04inthebalanceoftheyear?It'sjustthetimingofthewayinwhichweissueequityinourbusiness,whichisgenerallyinthefirstquarter.
T omCarroll(Analyst-StifelNicolaus):
Great.Thankyou.
StephenHemsley(CEO):
Nextquestion,please.
Operator :
MichaelBaker,RaymondJames.
MichaelBaker (Analyst-RaymondJames):
Thanksalot.Larry,Iwaswonderingifyoucouldupdateusonyourretailcare,neighborhoodcaremodelintermsofgivingusasenseofwhatnumberoflocationsyou'reuptoandifthetargetisstill25to30clinicsayear?
LarryRenfro6Sure.I'mgoingtoaskJackLarsentojoininthisconversation.Butthattarget,asyousaid,of30,I'dsaywemightbetrytobealittlebitmoreaggressiveaboutthat.Ifwekindofbackupandlookatourbusiness,andIthinkyou'reprettymuchawareofthis,isouroverallbusinessplan,we'retryingtobein75marketsandwe'rebalancinghowwedothat,throughacquisitions,throughstartupsandsoforth.
Soweareprogressingontargetandourexpectationsarethatwewillcontinuetogrow.Andthat'soneoftheareas,asDavementioned,thatwewillbelookingtohaveacquisitionsin,morealongthecaredeliveryside.Butfroma,Ithinkyou'respeakingmoreoftheurgentcareandwhatwe'redoingthere.SoletmeturnitovertoJackandlethimanswersomequestions.
JackLarsen (OptumCare):
Thanks,Larry,andgoodmorning,Michael.IwouldjustamplifywhatLarrysaid,wedohaveaspirationsforrathersmartgrowthwithourstandaloneneighborhoodcarecenters.Ithinkfromaconsumerandretailpointofview,we'reseeinggreatreceptivityfortheunits,hekindofservicesweoffer.Andlook,oneofthemoreimportantdeterminantsofoverallhealthcarecostsiswhereaconsumerentersthehealthcaresystem.
Andwethinkwhatitisthatourneighborhoodcarecentersofferwithrespecttotheportfolioofservicesandtheretailorientationofitreallyhitsthemarkinanumberofways.
MichaelBaker (Analyst-RaymondJames):
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Andthenjustonequickquestion.Atsomepoint,shouldweexpectarebrandingefforttocomeundertheOptumbanner,oristhatnotnecessary,giventhelocaldynamicsthatareoutthere?
LarryRenf ro (ViceChairman&CEOOptum):
We'realwaysstudyingthat.ButwhatIwouldtellyou,andIthinkyouknowthisprettywell,thatthisisallaboutlocalcaredeliveryandbeinginlocalcommunities.Sothebrandisprettystronginthedifferentareaswherewework.WedobranditaspoweredbyOptumandsoforth.Butthosethingsaresixofone,halfdozenoftheother.Sowe'regoingtohavetowatchthatforaperiodoftimebeforewemakeanydecisionaboutfullbranding.
MichaelBaker (Analyst-RaymondJames):
Thanksfortheupdate.
Operator :
JoshRaskin,Barclays.
JoshRaskin (Analyst-BarclaysCapital):
Thanksforfittingmeinhere,guys.Wantedtotalkaboutthecommercialbusiness.Themembershipnumberscameinalittlebitstrongerthanwewerelookinginthefirstquarter.Socuriouswheresomeofthosegainsarecoming.AndthenI'mreallymoreinterestedinthe2017nationalaccountsellingseasonandwhatyou'reseeingthere,howcustomersarereactingtothepotentialmergersforsomeofthe--fourofthebiggercompaniesoutthere--andmaybeareyouseeingmoreaccountsputoutRFPsordoyouthinkretentionlevelsfortheindustrywillbekindofsimilarandmaybethisisa2018event?
StephenHemsley(CEO):
Well,let'sdothefirstonefirstwithDan,andthenmaybeJeffcancommentonthenationalbusinessscene.
DanSchumacher (CFO,UnitedHeathcare):
Sure.Thanks,Josh.Appreciatethequestion.Certainlyinthequarter,wehadverystronggrowthinourcommercialbusiness.Itwaswellbalancedacrossbothfundingstatus,aswellasgeography,andthenwithinthat,bylineofbusiness.Aswetalkedattheinvestorconference,youcanlookatthefullyinsuredresultsasanexample.Theresultsinsidethereareactuallymutedalittlebitbyalargecustomerandathird-partyexchangethatwentthroughafundingconversion.
Soifyouactuallyadjustedforthat,you'dseeinsidetherereallyourstronggrowthinoursmallandmiddlemarket.Andwecontinuetoseecustomersrespondingtothevaluepropositionthatwe'reofferinginthemarketandwealsosee,fromapricingstandpoint,ourcompetitionmovingmoreinlinewithus.Soastheyorientmorearoundafutureoutlookofcoststhatresemblessomethingclosertoreality,whatweseeisthatwe'rebecomingmorecompetitiveandthatmarket,frankly,favorsus.
StephenHemsley(CEO):
Jeff.
Jef f Alter (CEO,UnitedHealthcareEmployer&IndividualBusiness):
Goodmorning,Josh.It'sJeffAlter.Thenationalaccountsellingseasonisprobably,justbecauseofthe
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cycle,it'sdownfromthelastfewyears.Therearen'talotoflargeclientsouttobid.Ithinkpartofthatistheindustrydoesalotofproactiverenewals,thesameaswedo,tokeepsomeofthelargeclientsfromgoingouttoafullbid.It'searly.Themarketissizingupnow.
We'reintheseasonofthefinalistsmeetings.ProbablybyJune,we'llgetabettersenseofwherewe'repositionedandhowthatmarketisshapingup.Butitisasellingseasonmarkedwithalotofsmallercases,asopposedtosomeofthepastseasonsthathadsomefairlylargeclientsouttobid.
JoshRaskin (Analyst-BarclaysCapital):
Sonorealimpactfromanyofthependingmergers.Isthatfair?
Jef f Alter (CEO,UnitedHealthcareEmployer&IndividualBusiness):
Fairnow.I'llprobablyupdateyoualittlebitbetteroncewegetthroughthefinalistseasonandsomeofthepostfinalistdiscussions.
JoshRaskin (Analyst-BarclaysCapital):
Okay.Thankyou.
StephenHemsley(CEO):
Itmaybemoreadynamictothenextyear.Probablymoreadynamicnextyear.Maybeweonlyhavetimeformaybetwomorequestions.Sonext,please.
Operator :
SherylSkolnick,MizuhoSecuritiesUSA.
SherylSkolnick(Analyst-MizuhoSecuritiesUSA):
Hello,gentlemen.Thankyouverymuch,andasalways,it'sapleasuretolookatyourearningsrelease.I'mgoingtostepbackfromsomeoftheimportantdetailswe'vebeendiscussingandfocusonthequestionofhowUnitedHealthGroup,OptumandUnitedHealthcare,areintegrating,whichisalwaysoneofmyfocusareas,butinparticular,myconcernisthatthecostout-of-pocketisverysignificantfortheconsumer.
Ifyougoontheexchangesandyoutrytopriceanindividualpolicy,itcancostyou$38,000withoutsubsidies.Similarly,ifyou'reinsuredbyanemployer,yourout-of-pocketcostsriseeveryyear.YettheOptumisclearlyinfluencing,throughtyingitsanalyticsandservicestotheactualprovisionofcareandchangingthatprocess,OptumisclearlyinfluencingUnited.It'sclearlyinfluencingthemarket.
WhenorhowcanUnitedtaketheleadershiproletorevolutionizeortakethatnextsteptorevolutionizethebenefitandcoststructuresothatweconsumerscanactuallyseeitinourpocketsandUnitedcangainshareandthenreallydominatethemarket?
StephenHemsley(CEO):
Thatisquiteaquestion,andIadmirethedirectionofit.SomaybeIcouldonlyrespondtoitkindofinthebroadestcontext.
SherylSkolnick(Analyst-MizuhoSecuritiesUSA):
Thatwouldbegreat.Thankyou.
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StephenHemsley(CEO):
IfIweretotakesomeofthenationalaccountclientsthatwe'reprivilegedtoserveandwhohavebeenmoreprogressiveadoptersoftheentirebreadthofcapabilitiesthatwecanbringtothemandthenworkingwiththemcooperativelyandthenworkingwiththemintermsofhowtheyareengagingtheirconsumers,ifyouwill,you'dactuallyseedistinctiveperformancepatterns.Andyou'dseethemdistinctiveintermsof,I'dsay,twodimensions.
Thebetteruseofthehealthcareresourcesystem,resourcesintotal,andayear-by-yearimprovementintheconsistencyofthatpatternofusage,andimprovementintheiroverallhealthstatus,astheyembracewithandgetcomfortablewithprogramsthataremoreconsumerfriendlyandeasier,andasyousuggest,fueledwithdataanalyticsthatarenowreallypositionedthattheycanactuallyactonthemandthewholespectrumofwhatwe'vebeentalkingabout,thatsomeofthethingsthatwearedoingandcapabilitieswe'reputtinginthemarketplaceonareal-timebasis,themarketplaceisadjustingintermsofhowdoIexactlyusethese.Theyknowdirectionallyhowtheywanttousethem.Idon'tknowiftheyarenutsandboltstoquitethatpoint.
Butthesemoreprogressiveclientshavehaddistinctivelybettercostpositionsanddistinctivelybetterpatternsofconsumerdecisions,resourceutilizationandhealthstatus,wellness.Ifwecantranslatethatfromthosevenuestothemoreprogressive,makethemprogressiveinothersectorsofthemarketplace,andIthinkaboutthelargegovernmentsectors,becausetheyhavethesameattributesaslargehealthemployersponsors.Theyaresponsoringlargepopulations,theyhavemoreinfluenceinhowtheseprogramsgo,thenyoubegintogetintothewaterwithrespecttoconsumerbehaviorandyougetintothewaterwithrespectcareproviderbehavior.Andthosekindsofelements,Ithink,canactually,whenyoucanreallyestablishthesepatternedmeasures,canreallydrivechange.
Andclientsareseeingit.Statesareseeingit.Governmentsareseeingit.SomeofLarry'scommentarywithrespecttointernationalisshowingsomeofthesepatternstointernationalgovernmentsthathavearguablyadifferenthealthcaresystem,andtheirresponsetothesethings.Andthenthewholeideathatthetechnologyisnowcapableofdoingthisatsuchscaleandsuchspeedanddoingitdowntoamobileexpression,whoeverusesthatmobileexpression,whetherit'sacareprovideroraconsumer,thosethingsareplayingout.
Soweareintheearlystages.Thebestwaytoseeitisinthelargenationalaccounts.Andthen,believeitornot,youcanseeitinsomeofthethingslikeMedicaid,whereyoucanseelargestatesponsorsthatoncetheyreallygettheseprogramsinamaturestate,aredrivingdistinctiveresultsrelativetothepopulationsthey'reserving.
Thenextstageisreallygettingthisdirectlytotheconsumer.AndIthinkthere,platformslikeRallyreallyrepresentthefirstgenerationofawaytoactuallyjumpoverandreallygetintheconsumer'shead,usingtheseapplicationsandthingslikethat.AndIthinkthisjustthebeginning.Sothatwouldbemyreactiontoit.Idon'tknowifwecanreactinamoregranularway.SoIthankyouforthatquestion.Andnextquestion,please.
Operator :
AnaGupte,LeerinkPartners.
AnaGupte (Analyst-LeerinkPartners):
Thanks.Appreciateyoufittingmein.OntheMedicarerates,couldyougiveusyourthoughtsfor2017?Anyreactionstothe0.85postthefixingoftheerror,theriskcodingchangesandtheimpactonyourpartialandfulldualmixofbusiness,theemployergrouplaborplan?Andthenonthetaxholiday,doyou
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seethatflowingthroughtoseniorsandacceleratingindustrygrowth,andhowdoesthatallimpactyourbookofbusinessfor2017,isitmoretoplineormarginexpansion?
StephenHemsley(CEO):
Yes.Idon'tthinkwe'regoingtogetinto--typically,wedon'tgetintothenutsandboltsoftheMedicarerate.Wewould,again,kindofexpressdisappointmentthatthefundingpatternsthatMedicarehasbeenusingforMedicareAdvantageseemstounderfundaprogramthatissowellembracedbyseniorsandsoeffectiveatservingthem.Sowecontinuetoadvocateformoreconsistentandmoremarketorientedfundingforthat.SoSteve,beyondthatcomment,offeryouresponsetothatandthenhersecondquestion.
SteveNelson (CEO,UnitedHealthcareCommunity&State):
Sure.Goodmorning,Ana.It'sSteveNelson.I'lljustmakeacouplecommentstoaddtoSteve'sthere.Beyondtherates,alittlecoloraroundinsurer'sfeeandthechangestothegroupbenefits.Withrespecttoinsurer'sfee,tostepbackalittlebit,ourgoalistoprovidepredictableandstablebenefitstoseniors.
That'ssomethingthatwewereabletodothisyear,andthat's,Ithink,goingtobeimportantoverthelongrun.Soasyouknow,we'reinthemidstofbenefitplanningrightnow,andthatisgoingtobeonefactorthatweconsider,amongstseveralotherfactors,inourpursuitofthisgoaltoofferstablebenefitsinwhatSteveaccuratelydescribeditremainsanunderfundedenvironmentin2017.Soitwillbesomethingthatwewillconsiderandbeabletotalkmoreaboutafterwegetthroughourplanningseason.
Intermsofthegroup,thechangetothegroupbenefit,whilewe'redisappointedinthatchange,itremains,Iwouldjustsay,thevaluetotheretireesandemployerswhoaretryingtofindsolutionsfortheirretireepopulation.MedicareAdvantageremainsaverystrongvalueproposition.Andwe'reseeingthatactuallyplayoutinourpipelinedevelopmentaswelooktowards2017andit'soneofthestrongestinyears.Sothere'salotofworkforustodointermsofcontinuingtoadvocateforseniorsonbehalfofthisverypopularandeffectiveprogramandwe'regoingtocontinuetodothat.Thanksforthequestion.
StephenHemsley(CEO):
Sothat'stheendofourquestions.Justinclosing,I'dofferthatwehaveauniqueopportunitytoservemorepeopleinmoremeaningfulwaysanddistinguishUnitedHealthGroup,OptumandUnitedHealthcarethroughthequalityofourwork.Andasweelevateourfocusonqualityservicetoconsumersandcustomers,weexpectbroadbasedgrowthtofollow.Sowethankyou,andthatconcludesourcallthismorning.Thankyouverymuchforattending.
Operator :
Thisdoesconcludetoday'sprogram.
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