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United Way’s mission is to improve lives by mobilizing the caring power of the community. 211 is a Free & Confidential Information & Referral Line In Santa Clara County Harvest of Knowledge 3/5/2011. What is 211 Santa Clara County?. - PowerPoint PPT Presentation
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United Way’s mission is to improve lives by mobilizing the caring power of the community
211 is a Free & Confidential Information & Referral LineIn Santa Clara County
Harvest of Knowledge3/5/2011
www.uwsv.org www.211scc.org
What is 211 Santa Clara County? 211 Santa Clara County is a program of United Way Silicon Valley
For everyday needs:
• 211 connects people to more than 6,000 health and human services
• Free and confidential, 24/7, 170+ languages
• Live, professional and caring call specialist
• Quick, accurate information during disasters or public health crisis
• Available to everyone regardless of income
• An information and referral line
• Designated by the CPUC to provide services for Santa Clara County
In times of disaster:
• A provider of information relating to disaster response and disaster recovery
www.uwsv.org www.211scc.org
211 in everyday circumstances What information do callers receive?
Basic Human Needs: Food, clothing, shelter, rent and utility assistance, foreclosure prevention
Employment Services: Job search assistance, unemployment benefits, financial assistance, job training and development
Support for Children and Families: Childcare, homework assistance, after school programs, recreation, mentoring, protective services
Support for Seniors and Person with Disabilities: Transportation, meals, independent living workshops, home health care, adult day care, respite care
Physical and Mental Health Resources: Support groups, crisis intervention, drug and alcohol counseling, community clinics, health education, immunizations
Legal Assistance: Legal aid and counseling
www.uwsv.org www.211scc.org
Examples of 211 Calls
• A senior citizen wanting home care support in order to live independently
• A homeless person seeking shelter, or to have a hot meal
• A family facing eviction and needing housing options
• A recent immigrant needing language and employment training
• A pregnant woman seeking information about prenatal care
• A laid-off worker wanting to find out about employment insurance
• A family searching for child-care services in their community or close to work
• A concerned neighbor trying to help a friend in an abusive relationship
• A family trying to find services for their son with a newly-diagnosed illness
• A person feeling stressed about his/her job and needs to talk with someone.
www.uwsv.org www.211scc.org
I can’t pay my rent
My kid is on drugs
I was justlaid off
I need to find childcare I want to
volunteer
Why did you call
us? I’m not sure who you can call.
We can’t help with
that
I don’t know, please hold.
I’ll try to transfer you to an agency who can help
We only do senior daycare
We only serveSan Jose
Please callback whenwe’re open
Thousands of Information Requests Daily…takes up to 7 Calls to Find the right number…
www.uwsv.org www.211scc.org
211 Santa Clara County,
How mayI help you?
Yes, I have the information
you need
One Call…Many Resources
I Can’t Pay My Rent
My Son is Taking Drugs
I Don’t KnowWhere to Turn
I Need to FindChildcare
I Want to Volunteer
Just One Call to Receive Multiple Referrals
CatholicCharities
SeniorAssistance
CrisisHotline
Volunteer Information
www.uwsv.org www.211scc.org
211 Santa Clara County Usage
• Top ways residents hear about 211 SCC:
1.) Agency
2.) Brochure
3.) Friend or Family
4. ) Radio or TV
5. ) Presentations/Events
• Call volume 25,126 calls in Calendar Year 2010
• Website 235,721 website searches in 2010
• Top 3 service requests: Housing, Legal Services, Food
www.uwsv.org www.211scc.org
What’s New?211 Collaboration with Second Harvestand Santa Clara County Social Services
• 211 conducts CalFresh (formerly food stamp) outreach to callers who are requesting assistance for basic needs: housing, utilities, food
• If caller is interested, we ask basic screening questions
• If caller may qualify, refer to Second Harvest who helps to prepare the application and make an application appointment with Social Services
• Goal of program: to increase food stamp usage to qualified households in Santa Clara County by assisting the in the application process.
• 211 is the general screener. The CalFresh application is completed by Second Harvest and Social Services.
www.uwsv.org www.211scc.org
www.211scc.org
www.uwsv.org www.211scc.org
www.uwsv.org www.211scc.org
References211 Santa Clara County www.211scc.org
United Way Silicon Valleywww.uwsv.org
Statewide 211:www.211california.org
National 211: www.211.org
Calls from outside county: 866-896-3587
TTY: 866-390-6845
Update Agency Records: www.211scc.org
Materials (brochures, 211 cards):[email protected]
Director, 211 SCC: Kim Ferm
(408) 345-4336
www.uwsv.org www.211scc.org
The mission of 211 SCC
is to provide the communities of/within Santa Clara County
with comprehensive and innovative
information and referral services that empower people to
lead self-sufficient and enriched lives.
Thank you for allowing me to share with you!
Take a look at the materials, keep a couple and pass the rest on to someone.
If you know someone who has a health or human service need,
or someone who doesn’t know where to turn,call 211 or go to www.211scc.org.
Thank you!!