Unlocking the Door to Outstanding Volunteer

Programming

Training

Definition Agency perspective

Types of Training

Micro

Macro

What Training Accomplishes

Guide to Adult Learning

Adults makes associations Brains operate on multi-levels Memories not stored in one place Breaks are important Need cycle of learning Need to be attractive and interactive Diff. people learn differently

Principles of Adult Learning

Praxis

Exploration

ReflectionAction

Rewards

Monetary Symbolic

Needs Assessment

Evaluate trainings Observe volunteers and staff Talk Performance evaluations Consult experts Standards and measures of progress

Other Important Factors

The need to learn Relationship to past experiences Adult developmental stage Autonomy Climate/Environment Diversity of individuals/Learning styles

Importance of Mission

Needs Assessment +

Principles of Adult Ed. +

Content

Training Design(Lesson Plan)

Purpose Objective Time Training activity Evaluation Resources

Cost of Training

What a Trainer Should Be….

Someone who develops and environment that encourages discovery

Enabler, facilitator, guide, and encourager Patient with the process and the learner

Designing and Managing Programs

A Volunteer Must Be: Recruited Screened Oriented Assigned Trained Supervised Motivated Recognized Evaluated

Agencies Must:

Determine the reason Determine the plan Develop the job Orient and train employees Develop(Collaborative philosophy)

Misconceptions

Types of Volunteers:

Direct Policy

Setting the Plan in Motion

Determining the Need

Develop Plans

Gather Develop Train/Orient

Recruitment

Screen Orient Train Assign Evaluate Recognize

Collaborative Philosophy

Involvement +

Knowledge +

Sense of Ownership=

Commitment Leading to Innovation

Definition of a Volunteer

Assignment/Job Description

Administrative Procedures

Reimbursement Use of equipment Record keeping Confidential requirements

Policies should be comparable to employee guidelines

Staff = paid volunteer

Volunteer Needs

Exigencies confront agencies Recruitment possibilities Office within agency

Management Differences

Personnel management Program management

Job Description

Prime Jobs for Volunteers

When What How Skills Episodic Virtual

Management Differences

Less dependent More selective Flexibility Not faithful Know administrative responsibility

Evaluation is Essential

Recognition

Evaluation of Program

Recruiting and Retaining Volunteers

Advantages

Disadvantages

Framework

Staff Involvement

Collaborative agreement Staff should be trained

Position and Development Design

Development of Position is:

Most important stage Planning tool to help Continuity Living document

Descriptions are blocks

Types of Jobs

Direct assistant to mission or clients Office Admin. Direct assistant to staff Outreach

Job should meet requirements

Ways to offer the job:

Length of time Who will do When Where With who

Recruitment

Broad Defined

Four Questions:

1. Why

2. What

3. Possibilities

4. Benefit

Types of volunteers

Warm body Targeted Concentric circles

Events for Recruitment

Attractor events Scouting process Nurturing process

Potential Dangers

Other Possibilities

Volunteer Environment = Customer Service Relationship

Interviewing volunteers vs. interviewing employees

Talking about the Job Description

Once you have done these things:

Make an offer Explain what’s next Get permission

Qualifications +

(Both are Equal) Temperament

= Job Match

(Trial Basis Assignments)

Risk Management Screening

Orientation and training

Background Operation Procedures

Agency

Orientation History Description of

program Organization chart Orientation to

facilities Knowledge of policies Description of

volunteer system

Volunteer

Training

How What Emergency plan

After Training -> Coaching

Volunteer Motivation

Job satisfaction Acquire skills Relationships Good surroundings

Supervision of Volunteers

Criteria of success Measured performance Making corrections

Making Time for Management

Open time Special meetings (Walk around)

Evaluation

Volunteer an agency Volunteer a project

Evaluation does not replace management Debriefing very important Information for those who leave

Creativity

Short term volunteering

Family Volunteering

How to unlock your door