Using AFKN to RhAReach Anyone, Anywhere, Anytime · c t t t l n b f u 341 327 0 au g ... aetc 17274, 5% amc afrc non-af 56837, 17% 22693 7% 17823, 5% pacaf usafe afspc 30193 9% 22693,

Air Force Knowledge NowAir Force Knowledge Now

Using AFKN to R h AReach Anyone,

Anywhere,Anywhere, AnytimeMr. Doug BrookMr. Raj Verma

HQ AFMC/A8C

Integrity Integrity Service Service ExcellenceExcellence

November 2009

1

Know your Audience

• If you fit the description below, this AFKN briefing is for you:briefing is for you:

• “I have no idea about Knowledge Now or• I have no idea about Knowledge Now or Knowledge Management”

• “I’ve used AFKN and would like to know more”

• “I’ve used AFKN and sure wish you would change”

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.

change

2

Briefing Outline

• Who is AFKN?• What is AFKN?• What is AFKN?• Growing and Growing

Wh i i AFKN?• Who is using AFKN?• Successful Communities

H d B d?• How do you get on Board?• AFKN Evolving

– What is new- What is around the corner

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 3

Who is AFKN?

HQ AFMC/A8CHQ AFMC/A8CWright Patterson AFB, OH

Sandy Speake, DAFCA8C Division Chief

Bridget Parsons, DAFCActing AFKN Program ManagerA8C Division Chief Acting AFKN Program Manager


•INTERNATIONAL, INC.

“

What is AFKN?

AFKN is a team that provides knowledge and KM expertise for the Air Force through twoKM expertise for the Air Force through two kinds of services:

AFKN s stem pro ides collaboration•AFKN system provides collaboration, knowledge sharing, web 2.0 functions(i e Wiki blog profiles social search)(i.e. Wiki, blog, profiles, social search).

•Consulting assistance to help customers design and implement knowledge centricdesign and implement knowledge-centric solution-sets.

W th “C P” P l


We are the “CoP” People

“”

Our early attempts …


Community of Practice (CoP)

What is a Community of Practice (CoP)?

(Co )

What is a Community of Practice (CoP)?

A collaborative environment where members of a A collaborative environment where members of a virtual workspace group use shared information and administrative and communications tools to conduct business, manage a project keep abreast of important group issues and

group use shared information and administrative and communications tools to conduct business, manage a project keep abreast of important group issues and

pshare knowledge

conduct businessa project, keep abreast of important group issues and solve group problems.a project, keep abreast of important group issues and solve group problems.

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.“

• Air Force Knowledge NowAir Force Knowledge NowAir Force Knowledge Now (AFKN) is the Air Force’s Knowledge Management Center of Excellence. AFKN provides anytime/anywhere access to people and resources and is an

Capabilities Include:•Document Management•Discussion Forumy y p p

invaluable collaborative environment for not just the Air Force but for the entire DoD. Team-defined communities of practice and collaborative workspaces provide the framework for both enterprise-wide and grassroots growth

•Community Calendar•Wikis•Web Logs (Blogs)wide and grassroots growth.

–More than 16,000 virtual communities–More than 12 million page hits per month

More than 2 1 million documents

•Event Management•Alerts•Questionnaires

–More than 2.1 million documents–More than 350,000 registered users and 100,000 non-registered cruisers–Almost 6% of users from COCOMs Army Navy etc [Joint

•Action Item Tracker•SCORM compliant LMS•24/7 Anytime / Anywhere


Almost 6% of users from COCOMs, Army, Navy, etc. [Joint Services]

AFKN KM Services

AFKN – THE “METHOD”

In addition to supporting the AFKN system, the AFKN team also provides a methodology and portfolio of services to support KM growth across the Air Force and KM use as a management practice

AFKN has Trained/Certified Professionals who support:

• KM Implementation • Change ManagementKM Implementation- Strategic planning/alignment- Community enhancement

• Organizational Development

Change Management- KM buy-in/commitment- Process integration

• Facilitated Sessions• Organizational Development- KM leadership- Organizational maturity

• Facilitated Sessions- Workshops

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.“Connecting Airmen … Supporting the

Integrated Knowledge System

Culture• User Centric• Leadership

System Capabilities• Enterprise Search

• Leadership Support

• Breaking Barriers• Knowledge

Workshops

• Taxonomy• Wisdom and Advise• CoP Workspaces• Knowledge Objects• On-Line Polling

Air Force Knowledge Air Force

Knowledge

• IncentivesOn Line Polling

• Event Registration• Mentoring• eLearning• Tacit Knowledge

Capture NowNowCapture

Methodologies• Governance

AFKN I f t t

Processes(IDEF KM Model)

Processes(IDEF KM Model)

• Implementation Plan• Education• Workshops• IDEF Model

AFKN Infrastructure• Validated Practices Library• Knowledge Discovery• Communities of Practice• Wisdom Exchange


g• Learning• Methodology


AFKN Registered Users

350,000

400,000

350,000 users (30 Sep 09)

250,000

300,000

150,000

200,000

50,000

100,000

C t T t l N b f U 341 327C t T t l N b f U 341 327

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Current Total Number of Users: 341,327Current Total Number of Users: 341,327Current Total Number of CoPs: 17,469Current Total Number of CoPs: 17,469

1

Who is using AFKN?(AFKN Demographics)

60545, 18%14565 4%

13672, 4%7903, 2%

5625, 2% 5384, 1%

ACC

AFMC

15584, 4%

14565, 4% AFMC

ANG

AETC

17274, 5%AMC

AFRC

NON-AF

56837, 17%

22693 7%

17823, 5% PACAF

USAFE

AFSPC

30193 9%

22693, 7%AF OTHER

AFSOC

HQUSAF/SAF


43746, 13%

30587, 9%

30193, 9% HQUSAF/SAF

AFISR

“”

AFKN Demographics

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 14“


Top Cops

• By Membership


AFKN Supports

• Training/Professional Dev • Technical data distributiong– NSPS– MAF Loadmasters– USAF First Sgt

– F-22– F-117– F-16– Etc– Little Rock Enlisted

Professional Enhancement– AF JCALS

• Information

– Etc.• Unique

– Hurlburt AFB Hurricane– F-15C SimulatorsInformation

Sharing/Collaboration– 19th AF– Career Assistance Advisors

– CENTAACC Engineering Technical Services (ETS)

– FM CPS– AF Strat Comm

– 14 ASOS– Security Forces Deployments • And hundreds more!


Shining CoPs

• Successful examples of people collaborating from different places on this planetfrom different places on this planet

– AFFSOAFFSO

– Central Processing Site/Combat Comptrollerg p

– ANG


Challenge

Customers

AFFSO

Mission: Leverage technology to develop, deliver, and sustain reliable automated financial management and information systems through


automated financial management and information systems through their life-cycle.

19

The AFFSO Hub


The AFFSO Hub


The AFFSO Virtual Office


Central Processing Site CoP

How it’s Used• To transfer documents for all CENTAF sites in the AOR through CPS process

• To increase decision support to

Benefits

o c ease dec s o suppo owar fighter

• Provides significant improvement in accounting timeliness and accuracy

• Eliminates the need to ship sacks of documents to Shaw

• Integrates learning with work process

• Provides Knowledge Retention


through Mid-tour reports

23

Before the CPS CoP

• Manual processing of documents took 90+ days90+ days

Mailed document toAl Udeid CAOC

Al Udeid mailed documents to 20 CPTS at Shaw AFB


Before the CPS CoP (cont.)

Hard copy turnHard copy turn--ins from the AOR would ins from the AOR would sometimes arrive like thissometimes arrive like this


Combat Comptroller


Know where you are going


Deployed locations Pics

386 AEW/FMAli Al S l Ai B K itAli Al Salem Air Base, Kuwait


“Financing the Rock”

Stories, lessons Learned


Air National Guard - FM


Wisdom Exchange


Wisdom Exchange



AFKN Future Projects

• DMS UpgradeNET conversion.NET conversionIn-line Editing

• Help Desk (phase 2)• Help Desk (phase 2)Enhancements

• CoP Home Page (phase 2)• CoP Home Page (phase 2)EnhancementsAdditional Widgets

• Security ProjectRemove passwords

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 34“

Remove anonymous access

Coming Soon

• Network NowProfessional NetworkingMicro-Blogging

• CoP Home Page Redesign.NET conversionSelf-customization (widgets)Improved administration (drag and drop)

• Learning Management SystemCertification

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 35“”


Why do this?

“Elevator speech”“Elevator speech”The purpose of introducing these tools is to allow individuals to establish maintain and have control overindividuals to establish, maintain, and have control over their own personal network in order to increase their capacity to connect with others and to share, disseminate,

d k l d ith t l itand access knowledge with greater velocity.


Basic capabilities

• Create professional networks of colleagues and followersand followers– Find people– Request colleague connectionq g– Accept or ignore request– Follow people

• Micro blog– Post messages

• Respond to messages– Comment


How do you get on board?



AFKN not alone in AF KM

Other AF KM efforts exist in the fareas of:

• Learningg

• Combat & special operationsSupportSupport

• Research, development &t titesting



Bottom Line?Why it’s successful –

• Power to the lowest levels

Boundary less in a world• Boundary-less in a worldof firewalls

• A grass-roots vs. topdown model


Summaryy

AFKN/KM Definition

AFKN Growth

Demographics

Successful CommunitiesSuccessful Communities

How do you get on board

AFKN Evolving


BackUp Charts


SAF/XC Memo, 21 Nov 08

Th Ai F P t l ill b th th it ti f h ti Ai F• The Air Force Portal will be the authoritative source for hosting Air Force enterprise-level static web content.

• Air Force Knowledge Now will host static and dynamic web content that supports person to person or working group collaboration and informationsupports person-to-person or working-group collaboration and information.

• AFNet/MAJCOM EIM MOSS environments may host static and dynamic web content internal to that organization.

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 46“Connecting Airmen … Supporting the

Evolutionary Roadmap for AFKNContent –Process Fusion

Contextual Collaboration

Ubiquitous Collaboration

Augmented Reality

LATE

ST

Expertise

Module Integration

Integrated Collaboration

Content Integration

Advanced

Mobile Collaboration

Topic

L

Presence

Expertise Location &

Management

Relationship Mining &

C tiInformation E t ti

Contextual Vi li ti

Advanced Presence

Integration

Topic Detection &

Tracking

Network Visualization

Advanced Information

Search/Retrieval

Connection Brokering

Extraction

Pervasive Presence

Visualization

FolksonomiesAutomated

Text Categorization

Corporate Semantic Web

NE

ST


Networked Collective

Intelligence

FY2009 FY2011 FY2013 FY2015

SO

ON

System Configuration

AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 48“”

Documents

Using AFKN to RhAReach Anyone, Anywhere, Anytime · c t t t l n b f u 341 327 0 au g ... aetc 17274, 5% amc afrc non-af 56837, 17% 22693 7% 17823, 5% pacaf usafe afspc 30193 9% 22693,