Using Trends and Innovation to Create a Rock Star Library

7/27/2019 Using Trends and Innovation to Create a Rock Star Library

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Using Trends & Innovation to

Create a Rock Star Library!


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If you always do what you always

did, you will always get what youalways got.

- Albert Einstein


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Seeking HOPE

Healthy

Organizations

People

Excelling


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Finding HOPE

Organizational

Health

Customer Service

Innovation

Recognition


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OrganizationalHealth


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The Advantage

b Patrick Lencioni
http://www.youtube.com/watch?v=PdPYUJaLvzs&list=FLyJcO68NvlRT_-k_0vbBeMghttp://www.youtube.com/watch?v=PdPYUJaLvzs&list=FLyJcO68NvlRT_-k_0vbBeMg


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Build a Cohesive Leadership Team

Small size

Trust

Conflict

On the same page

Accountability

Library over department


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Beware of the Fundamental

Attribution Error!


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Personality Tests

Myers-briggs type

indicatorDisc Profile Test

Enneagram

StrengthsFinder2.0


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Create Clarity

Why do we exist? - idealistic

How do we behave? -

behavioral values

What do we do? - business

definition

How will we succeed? -

strategic plan

What is most important,

right now? - action plan

Who must do what? -

Organizational chart


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Playbook Example

Library Lost & Found

Why do we exist? - We exist to support current and future library leaders.

How do we behave? - We behave with passion, intelligence and humor.

What do we do? - We provide a forum for library leaders to teach and share wisdom.

How will we succeed? - We will succeed by providing practical advice, delivered

through a blog, on leadership and management in all types of libraries.

What is most important, right now? - Identifying new voices (Innovation)

Who must do what? - Editor.....


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Over-Communicate Clarity

Repetition

Simplicity

Multiple mediums

CascadingMessages


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The bottom line is, when people are crystal clear about the most

important priorities of the organization and team they work with

and prioritized their work around those top priorities, not only arethey many times more productive, they discover they have the

time they need to have a whole life.- Stephen Covey


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Reinforce Clarity

Hiring

Training

Goal Setting

Coaching

Rewarding


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Innovation


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Why Innovate?

Public libraries should be a

cauldron for innovation.

Change and thrive!

Strategic, Action Plan

Response to your

community


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Where Good Ideas Come FromSteven Johnson
http://www.youtube.com/watch?v=NugRZGDbPFUhttp://www.youtube.com/watch?v=NugRZGDbPFU


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Innovation Ecosystems

Get the right

people involved.

Cultivate the

network.

Educate others.


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Innovation Jams

IBM - Online Brainstorming

Small, self-defined teams.

Define the problem

statement clearly

Train, train, train

Be ready to play!


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Alternative Uses Exercise

Developed in 1967

Two minutes to think of as many uses as possible for an everyday

object

Measures Divergent Thinking

Fluency -how many uses you can come up with

Originality - how uncommon those uses are

Flexibility - how many areas your answers cover

Elaboration - level of detail in the response


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Innovation Teams

Bigger boxes

Ideation and futuristic

Brainstorming is out,

Creative conflict is in.

Support from the topTell great stories

Full commitment


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Creative Conflict

Trust

No Hierarchy

Say No, Because...

Diverse Perspectives

Focus on Common Goal

Keep it fun!


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KPLs InnTeam

Not just a trend watching group or think tank

Assist staff by facilitating ideas from beginning to end

Goals, Objectives and Process

Team transparency; champion ideas and successes

Monitor journey via myKPL

Constantly Fad & Trend Watch

Host opportunities for staff to contribute


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InnTeam Process

Idea is formed/submitted

Idea is discussed w/

Stakeholders

Idea is vetted by InnTeam

Idea is approved by MTeam

Idea is implemented by

InnTeam and Stakeholders

Idea is reported


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The Fantastic Four

1. Focus

2. Fearlessness

3. Fanaticism4. Freedom


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Focus

All staff should be

watching for what is cool

and hip (fad and trendwatching)

Best Library Practices and

Programs

Cross industry

Strategic Plan


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Finding Culturematics

Test the World

Discover Meaning

Unleash Value
http://www.youtube.com/watch?v=5V-8SbhFAE0http://www.youtube.com/watch?v=5V-8SbhFAE0http://www.youtube.com/watch?v=5V-8SbhFAE0http://www.youtube.com/watch?v=5V-8SbhFAE0http://www.youtube.com/watch?v=5V-8SbhFAE0http://www.youtube.com/watch?v=5V-8SbhFAE0


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Building Culturematics

Dont do it for others, do it for

yourself (Twitter)

Always be versatile and

willing to reinvent yourself

Dont ask boss for permission

(Andy Samburg)

Get personal

Give people want they want

(The Huffington Post)

Dont just come up with

another brand (Banksy)

Break free from routine

Ideas that others think are

ridiculous end up being

revolutionary (The Real World)


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Building Culturematics

If its a failure build off of it

and redesign (Web 2.0)

Create a Think Tank

Use uncertainty to your

advantage (Wordle)

Find something thateverybody likes and use it as

bait (Pie Labs)

Take it one step at a time

Recycle old ideas (Fantasy

Football)

Defy convention

Surprise your audience


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Trend Watching

Fads are fleeting, but trends

have lasting power.

Both should be exploited!

One size does not fit all.

Take notes!

Free yourself from the bun!


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Dont build dams

against trends!- James LaRue


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Finding Fads and Trends

TV

Magazines

Social Media

(Facebook, Twitter,

Pinterest, etc.)Websites devoted to

trends and fads

Spam and junk mail

Email blasts

Store windows

Blogs

People watch!


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An idea that is not

dangerous is unworthy of beingcalled an idea at all.

- Oscar Wilde


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Fearlessness

Take a chance

Mistakes lead tosuccess; Recognize!

Support from the top

Slaughter Sacred

Cows


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Beware of the Sacred Cows!


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Fanaticism

Market, promote

Social Media

Encourage!

Champion success!


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Freedom

Opens the door

Earn trust

Easier to createCulturematics


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Flexible & Forgiving


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Whats next?

Seek HOPE

Build Innovation

Ecosystem

Start an InnTeam!

Strive for the Fantastic Four

Shoot offCulturematics!

Stir the cauldron every day


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Review

Organizational

HealthCustomer Service

Innovation

Recognition


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Innovationdistinguishes

between aleader and a

follower.Steve Jobs


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Questions?


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Resources

The Advantage by Patrick Lencioni

The Five Dysfunctions of a Team by Patrick lencioni

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee

Cockerell

The Carrot Principle by Adrian Gostick and Chester Elton

The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer

Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli

The Starbucks Experience and Leading the Starbucks Way by Joseph Michelli

Be Our Guest: Perfecting the Art of Customer Service by Disney Institute


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Resources

Where Good Ideas Come From - Steven Johnson, YouTube

Innovation Is About Arguing, Not Brainstorming. Heres How To Argue Productively by Daniel Sobel,

FAST COMPANY (http://www.fastcodesign.com/1669329/dont-brainstorm-argue)

Top 5 Trend Watching Tips http://trendwatching.com/tips/tip5/

Get Your Ideas Implemented http://www.governing.com/columns/mgmt-insights/get-ideas-

implemented.html

Ten Tips for Successful Innovation Teams http://motivstrategies.com/files/

Ten_Tips_For_Innovation_Teams_-_Motiv_Innovation_Management.pdf

Three Rules for Innovation Teams http://blogs.hbr.org/cs/2012/03/

making_innovation_teams_even_m.html

10 Tips for Successful Innovation Teams http://www.innovationmanagement.se/2012/04/12/10-tips-for-

successful-innovation-teams/
http://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/http://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/http://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/http://blogs.hbr.org/cs/2012/03/making_innovation_teams_even_m.htmlhttp://motivstrategies.com/files/Ten_Tips_For_Innovation_Teams_-_Motiv_Innovation_Management.pdfhttp://motivstrategies.com/files/Ten_Tips_For_Innovation_Teams_-_Motiv_Innovation_Management.pdfhttp://www.governing.com/columns/mgmt-insights/get-ideas-implemented.htmlhttp://www.governing.com/columns/mgmt-insights/get-ideas-implemented.htmlhttp://trendwatching.com/tips/tip5/http://trendwatching.com/tips/tip5/http://www.fastcodesign.com/1669329/dont-brainstorm-arguehttp://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/http://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/http://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/http://www.innovationmanagement.se/2012/04/12/10-tips-for-successful-innovation-teams/http://blogs.hbr.org/cs/2012/03/making_innovation_teams_even_m.htmlhttp://blogs.hbr.org/cs/2012/03/making_innovation_teams_even_m.htmlhttp://blogs.hbr.org/cs/2012/03/making_innovation_teams_even_m.htmlhttp://blogs.hbr.org/cs/2012/03/making_innovation_teams_even_m.htmlhttp://motivstrategies.com/files/Ten_Tips_For_Innovation_Teams_-_Motiv_Innovation_Management.pdfhttp://motivstrategies.com/files/Ten_Tips_For_Innovation_Teams_-_Motiv_Innovation_Management.pdfhttp://motivstrategies.com/files/Ten_Tips_For_Innovation_Teams_-_Motiv_Innovation_Management.pdfhttp://motivstrategies.com/files/Ten_Tips_For_Innovation_Teams_-_Motiv_Innovation_Management.pdfhttp://www.governing.com/columns/mgmt-insights/get-ideas-implemented.htmlhttp://www.governing.com/columns/mgmt-insights/get-ideas-implemented.htmlhttp://www.governing.com/columns/mgmt-insights/get-ideas-implemented.htmlhttp://www.governing.com/columns/mgmt-insights/get-ideas-implemented.htmlhttp://trendwatching.com/tips/tip5/http://trendwatching.com/tips/tip5/http://www.fastcodesign.com/1669329/dont-brainstorm-arguehttp://www.fastcodesign.com/1669329/dont-brainstorm-argue


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Kevin King

Kalamazoo Public Library

Head, Branch and IT Services

[email protected]

(269) 553-7881

@kzookev
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]

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Using Trends and Innovation to Create a Rock Star Library