Utilizing Enterprise Thinking

Presented by Alison Blank

NYU School of Continuing and Professional StudiesDecember 18, 2004

Putting Enterprise Thinking into Action

As an Assistant Account Executive, I can apply Enterprise Thinking in several different ways: Redefining Critical Path Method Nightly Time Management

What is Redefining?

A management leadership tool to always find a better way to discover new competitive, mega advantages by redefining challenges, problems, and opportunities How do we apply this to our

problem/challenge?

S1 – Statement of Challenge

“Our invoices are past due” Our statement should answer these

questions below:

Test Questions Answers1. Is the CS one issue? Yes

2. Is the CS in the present or future tense? Yes

3. Is the CS a problem or a solution? Problem

4. Are the CS facts viable? Yes

5. Are the CS assumptions valid? Yes

6. Is the CS essential to your overall goal? Yes

Clear Statement of Challenge

Our problem is not our problem! The Clear Statement of Challenge:

“We have lost 25% of vendors because our invoices are past due”

S2 – Reframe the SOC

“Should” Statement The Agency should not be losing 25% of

our vendors due to late invoices “What Would It Take?” Statement

What would it take for the Agency to pay its invoices on time and retain our vendors?

S3 – Scan for Solutions

Define the ultimate end We need to pay our invoices on time and

increase vendor retention by 35%

What do we need to know? What are possible solutions?

Current process for payment? Streamline process – go electronic

Current technology? Updating system

How late are the bills? Determine what needs to be paid first and what vendors are most valuable to the Agency

Are there enough employees in finance?

Re-evaluate workload per employee

Is billing slowed down by other departments?

Set stricter guidelines for invoice approval by Account and Production

S3 – Scan for Solutions

Scanning Tools Survey our employees Hold interviews with our vendors to

determine what they need most from us

Hire an outside consultant to analyze and provide solutions

S4 – Redefine Solutions

AHAs! We have exceeded our storage space

for paperwork and files Our mailroom is short on staff, delaying

the delivery of interoffice mail (from 2 days to now 5 days)

S4 – Redefine Solutions

The Narrowed Down Solution Keep in mind…

The best solution may not be your best solution

There is more than one right answer There is always a better way Less is always more Use the simplest form

S4 – Redefine Solutions

Our Solution: Create electronic invoice processing

system within our Office applications to monitor, approve and pay invoices

S5 and S6 – Test Solution

Small Scale Implement system throughout finance

only for a 30-day trial basis Revisit and revise as needed

Large Scale After tweaking the system, have

finance guide and train employees on usage

S7 - Implementation

Officially rollout system firm wide

S8 – Post Review

What works? What doesn’t? Is vendor retention up? If so, by

how much? Have we acquired any new vendors

as result of our efficiency?

Critical Path Method

The Situation

Many of the pieces we produce at the Agency are enhanced through the inclusion of stock photography

Each piece usually contains between 2-8 images on average This aspect of a project often goes off course,

and can lead to serious consequences, including:

Failure to license the chosen image(s) on time Releasing an unfinished printer file Incurring additional costs

The Current Art Buying Process

1. Present art recommendations to Client, price images and receive approval to license art (3 days per image)

2. Studio downloads art (1-2 days)3. Production sends art package out for

retouching (2-3 rounds per image, up to 7 business days)

4. Images are placed in mechanical files for print

What’s Our Critical Path?

Retouching! Art cannot be used without retouching Depending on the extent of work

needed, we can wait almost 7 business days for the images to be ready!

Result – Failing to place art in the printer files on time, and releasing files with art marked FPO (for position only)

The print vendor will have to place the art, leaving room for error and incurring additional costs

How Do We Improve This Plan?

By creating a CPM Chart, we can: Better plan for a project’s completion Prepare the team in advance for what

our deliverable is Avoid excessive meetings/e-mails

regarding process

CPM Chart

Present art recommendations to

Client with pricing based on quantity

and drop date

3 DAYS

License and download art

in the Studio

3 DAYS

Retouch images as necessary

7 DAYS or LESS

Retouch images as necessary

7 DAYS or LESS

Retouch images as necessary

7 DAYS or LESS

Place art and release

1-2 DAYS

Place art and release

1-2 DAYS

Place art and release

1-2 DAYS

Using a CPM Chart

We can plan ahead for extended rounds of retouching and still place art that is ready for print

Lessen chance of error at printing vendor

Nightly Project Management

How Do We Manage Projects?

Currently, we regroup each day at 10:00am to discuss our game plan, i.e., what’s supposed to happen today and what didn’t happen yesterday We use a “Hot Sheet” (distributed via

e-mail) to list our project status, as well as any other “tasks” that may need to be completed

What’s Wrong with This Method?

The problem These discussions often lack structure,

leaving the team with little focus for the day ahead

Lack of communication is also an issue, as Hot Sheets are not always updated

In order to take a more strategic approach, we can implement Nightly Project Management

Solution – Nightly Project Management

“Plan Your Day the Day Before” We’ve learned that by planning the day

before, Nightly Project Management can help us to :

Streamline workload Decide where to put the most time in Maximize productivity and efficiency

Implementing Nightly Project Management

By regrouping the night before, we can create individualized custom “Hot Sheets,” as opposed to one master list Each member of the team can have

their own custom list of projects and tasks, placed in priority order throughout the course of the work day

Benefit of Nightly Project Management

Each team member knows their individual role and responsibilities We can try to proactively prevent “I thought

you were doing that!” and “That was due when?” from happening

Regrouping the night before with our boss will: Keep him informed of our progress Allow opportunity for him to implement

management strategy, should he have concerns about our choice of projects or prioritization

Thank You!