UW Finance & Facilitiescpo.uw.edu/sites/default/files/file/CPO Topline Summary Report_2013...UW Finance & Facilities 2013 Employee Satisfaction ... work and doing your best every day

UW Finance & Facilities2013 Employee Satisfaction Survey

Capital Projects Office

Sep-2013

Topline Summary Report

Produced by:

713 467-6619210 999-5250802 875-1788

http://www.busreslab.comhttp://www.employeesurveys.com

1

UW 2013 Finance & Facilities Employee SurveyResponse Rate


Number of Employees Invited 93Number of Responses 88

Response Rate 94.6%

2

UW 2013 Finance & Facilities Employee Survey

Overall, how would you rate the level of enthusiasm you feel toward coming to work and doing your best every day at CPO?

0%

20%

40%

60%

80%

100%

Low Engagement Neutral High Engagement

Norm Finance & Facilities Total CPO

3


Overall, how would you rate the level of enthusiasm you feel toward coming to work and doing your best every

day at CPO?

NormFinance & Facilities

TotalCPO

High Engagement 78% 66% 65% *

5 43% 31% 25% *

4 35% 35% 40% *

Neutral 14% 20% 25% *

Low Engagement 8% 14% 10% *

2 5% 9% 9% *

1 3% 5% 1% *

Base 1071 88

= CPO significantly different from Finance & Facilities Total

* = CPO significantly different from Norm

4



Teamwork and Cooperation

0% 20% 40% 60% 80% 100%

At work, my opinion seemsto count

All team members here haveopportunities to influence

the team’s results

Management decisions inCPO are based on what's

good for the UW

Differentgroups/departments in CPO

work well together

There is a spirit ofcooperation at CPO

I am part of a team workingtoward a shared goal

Percent Agree

Sep-13Apr-09Finance & Facilities TotalNorm

5


TEAMWORK AND COOPERATION

CPO


TotalApr-09 Sep-13

I am part of a team working toward a shared goal 66% 68% 61% 69% * †

There is a spirit of cooperation at CPO 60% 60% 56% 58% * †

Different groups/departments in CPO work well together 54% 56% 40% 49% * †

Management decisions in CPO are based on what's good for the UW 38% 55% 48% 45% * †

All team members here have opportunities to influence the team’s results NA 55% NA 49% * †

At work, my opinion seems to count 68% 57% NA 58% * †

Base 1142 - 1159 0 - 110 87 - 88

= Sep-13 significantly different from Apr-09* = Sep-13 significantly different from Norm† = Sep-13 significantly different from Finance & Facilities Total

6



Organizational Culture

0% 20% 40% 60% 80% 100%

My coworkers are willing to work at changing things forthe better

I am willing to work at changing things for the better

The culture here encourages me to do my best work

Individual initiative is encouraged here

This is an enjoyable place to work

I enjoy the work I do

Quality is a top priority here

Percent Agree


7


ORGANIZATIONAL CULTURE

CPO


TotalApr-09 Sep-13

Quality is a top priority here 72% 67% 67% 67% * †

I enjoy the work I do 88% 80% 88% 86% * †

This is an enjoyable place to work 72% 66% 86% 69% * †

Individual initiative is encouraged here 62% 58% 59% 58% * †

The culture here encourages me to do my best work NA 56% NA 45% * †

I am willing to work at changing things for the better NA 88% NA 95% * †

My coworkers are willing to work at changing things for the better NA 63% NA 69% * †

Base 1151 - 1168 0 - 109 87 - 88


8




0% 20% 40% 60% 80% 100%

All employees are treatedfairly here

I am treated with respect atwork

I am comfortable with mysupervisor

I am comfortable with my co-workers

My co-workers arecommitted to doing quality

work

I am committed to doingquality work

Percent Agree


9


ORGANIZATIONAL CULTURE

CPO


TotalApr-09 Sep-13

I am committed to doing quality work NA 94% NA 99% * †

My co-workers are committed to doing quality work 69% 72% NA 83% * †

I am comfortable with my co-workers NA 79% NA 86% * †

I am comfortable with my supervisor NA 76% NA 82% * †

I am treated with respect at work NA 71% NA 72% * †

All employees are treated fairly here NA 52% NA 52% * †

Base 1152 - 1161 0 - 0 87 - 88


10



Employee's Role

0% 20% 40% 60% 80% 100%

My job is important to theUniversity's mission

I am given enough authorityto make decisions I need to

make

I know what is expected ofme at work

Percent Agree


11


EMPLOYEE'S ROLE

CPO


TotalApr-09 Sep-13

I know what is expected of me at work 84% 83% 82% 81% * †

I am given enough authority to make decisions I need to make 73% 70% 62% 67% * †

My job is important to the University's mission 83% 83% 79% 83% * †

Base 1159 - 1166 110 - 110 86 - 87


12

UW 2013 Finance & Facilities Employee Survey Leverage Analysis Description

Quadrant Analysis Quadrant analysis provides a way of selecting areas to focus on, by calculating each area’s leverage on a “bottom line” measure — overall engagement. The high priority targets identified by quadrant analysis are those which meet two criteria:

1. They need improvement, and 2. Their improvement will strongly leverage the bottom line — overall engagement.

The analysis is conducted as follows:

1. Leverage

The first step is to correlate each individual rating with overall engagement.

The higher the correlation for any individual area, the greater its leverage — improving scores in that area can be expected to improve overall engagement. The lower the correlation, the lower its leverage — improving scores in that area can be expected to have little or no effect on overall engagement. 2. Performance

The next step is to measure the level of satisfaction for each area. This is its mean rating, based on a five-point scale. 3. Preparing a quadrant analysis chart

The leverage (correlation) and performance (mean rating) scores are then plotted in a chart, as shown on the next page.

13

UW 2013 Finance & Facilities Employee Survey Leverage Analysis Description

4. Interpretation of a quadrant analysis chart

14

UW 2013 Finance & Facilities Employee SurveyQuadrant Map

Capital Projects Office Sep 2013

2221

20

191817

161514 1312

11109

8765

432

1

0.33

0.57

0.80

2.91 3.85 4.78Performance

Lev

erag

e

15

UW 2013 Finance & Facilities Employee SurveyResults by Leverage Ranking

Quadrant Map Legend


Label Average Correlation Attribute1 3.87 0.74 This is an enjoyable place to work2 3.57 0.70 There is a spirit of cooperation at CPO3 3.33 0.67 The culture here encourages me to do my best work4 3.81 0.66 I am part of a team working toward a shared goal5 3.41 0.65 All employees are treated fairly here6 3.83 0.65 Quality is a top priority here7 3.32 0.63 All team members here have opportunities to influence the team’s results8 4.10 0.60 I know what is expected of me at work9 3.55 0.60 Individual initiative is encouraged here

10 4.09 0.60 I am treated with respect at work11 4.27 0.58 I enjoy the work I do12 3.30 0.55 Different groups/departments in CPO work well together13 3.78 0.53 I am given enough authority to make decisions I need to make14 3.25 0.52 Management decisions in CPO are based on what's good for the UW15 3.59 0.52 At work, my opinion seems to count16 4.28 0.51 My job is important to the University's mission17 4.33 0.49 I am comfortable with my co-workers18 3.86 0.47 My coworkers are willing to work at changing things for the better19 4.36 0.46 I am comfortable with my supervisor20 4.55 0.41 I am willing to work at changing things for the better21 4.24 0.38 My co-workers are committed to doing quality work22 4.76 0.35 I am committed to doing quality work

Attributes in Bold Red are those most in need of immediate attention.

Items in Bold Blue are notable strengths. 16

Appendix A

17

UW 2013 Finance & Facilities Employee SurveyEmployee Engagement

Norm

Finance & Facilities

Total CPO1 (Very Low) 2.7% 4.5% 1.1%2 5.1% 9.0% 9.1%3 14.1% 19.9% 25.0%4 35.2% 35.0% 39.8%5 (Very High) 42.9% 31.5% 25.0%

Summary Measures Norm


Total CPOLow Engagement (1, 3) 7.8% 13.6% 10.2%Neutral (3) 14.1% 19.9% 25.0%High Engagement (4, 5) 78.1% 66.5% 64.8%

Overall, how would you rate the level of enthusiasm you feel toward coming to work and doing your best every day at CPO?

0%

10%

20%

30%

40%

50%

60%

1 (Very Low) 2 3 4 5 (Very High)

Norm Finance & Facilities Total CPO

18

UW 2013 Finance & Facilities Employee SurveyProfile

Satisfaction ProfileHigh, Low, and Average Rating by Area

2.5

3.0

3.5

4.0

4.5

5.0

Teamwork and Cooperation Organizational Culture Employee's Role

19

UW 2013 Finance & Facilities Employee SurveyAttribute Summary


Teamwork and Cooperation Disagree Agree AverageSample

SizeI am part of a team working toward a shared goal 18.2% 69.3% 3.81 88There is a spirit of cooperation at CPO 22.7% 58.0% 3.57 88Different groups/departments in CPO work well together 25.0% 48.9% 3.30 88Management decisions in CPO are based on what's good for the UW 29.9% 44.8% 3.25 87All team members here have opportunities to influence the team’s results 26.1% 48.9% 3.32 88At work, my opinion seems to count 19.3% 58.0% 3.59 88

Organizational Culture Disagree Agree AverageSample

SizeQuality is a top priority here 14.8% 67.0% 3.83 88I enjoy the work I do 1.1% 86.4% 4.27 88This is an enjoyable place to work 11.5% 69.0% 3.87 87Individual initiative is encouraged here 21.6% 58.0% 3.55 88The culture here encourages me to do my best work 27.3% 45.5% 3.33 88I am willing to work at changing things for the better 0.0% 95.5% 4.55 88My coworkers are willing to work at changing things for the better 8.0% 69.3% 3.86 88I am committed to doing quality work 0.0% 98.9% 4.76 88My co-workers are committed to doing quality work 1.1% 83.0% 4.24 88I am comfortable with my co-workers 1.1% 86.4% 4.33 88I am comfortable with my supervisor 5.7% 81.8% 4.36 88I am treated with respect at work 8.0% 71.6% 4.09 88All employees are treated fairly here 23.0% 51.7% 3.41 87

Employee's Role Disagree Agree AverageSample

SizeI know what is expected of me at work 8.1% 81.4% 4.10 86I am given enough authority to make decisions I need to make 17.2% 66.7% 3.78 87My job is important to the University's mission 4.6% 82.8% 4.28 87

20

UW 2013 Finance & Facilities Employee SurveyAttribute Detail


Disagree Strongly

(1)

Disagree Somewhat

(2)Neutral

(3)

Agree Somewhat

(4)

Agree Strongly

(5) AverageTeamwork and CooperationI am part of a team working toward a shared goal 2.3% 15.9% 12.5% 37.5% 31.8% 3.81There is a spirit of cooperation at CPO 4.5% 18.2% 19.3% 31.8% 26.1% 3.57Different groups/departments in CPO work well together 4.5% 20.5% 26.1% 38.6% 10.2% 3.30Management decisions in CPO are based on what's good for the UW 5.7% 24.1% 25.3% 28.7% 16.1% 3.25All team members here have opportunities to influence the team’s results 4.5% 21.6% 25.0% 35.2% 13.6% 3.32At work, my opinion seems to count 1.1% 18.2% 22.7% 36.4% 21.6% 3.59

Organizational CultureQuality is a top priority here 3.4% 11.4% 18.2% 33.0% 34.1% 3.83I enjoy the work I do 0.0% 1.1% 12.5% 44.3% 42.0% 4.27This is an enjoyable place to work 1.1% 10.3% 19.5% 37.9% 31.0% 3.87Individual initiative is encouraged here 4.5% 17.0% 20.5% 35.2% 22.7% 3.55The culture here encourages me to do my best work 4.5% 22.7% 27.3% 26.1% 19.3% 3.33I am willing to work at changing things for the better 0.0% 0.0% 4.5% 36.4% 59.1% 4.55My coworkers are willing to work at changing things for the better 1.1% 6.8% 22.7% 43.2% 26.1% 3.86I am committed to doing quality work 0.0% 0.0% 1.1% 21.6% 77.3% 4.76My co-workers are committed to doing quality work 1.1% 0.0% 15.9% 39.8% 43.2% 4.24I am comfortable with my co-workers 1.1% 0.0% 12.5% 37.5% 48.9% 4.33I am comfortable with my supervisor 1.1% 4.5% 12.5% 20.5% 61.4% 4.36I am treated with respect at work 0.0% 8.0% 20.5% 26.1% 45.5% 4.09All employees are treated fairly here 8.0% 14.9% 25.3% 31.0% 20.7% 3.41

Employee's RoleI know what is expected of me at work 1.2% 7.0% 10.5% 43.0% 38.4% 4.10I am given enough authority to make decisions I need to make 2.3% 14.9% 16.1% 35.6% 31.0% 3.78My job is important to the University's mission 1.1% 3.4% 12.6% 32.2% 50.6% 4.28

21

UW 2013 Finance & Facilities Employee SurveyAttribute Net Agreement Scores

Teamwork and Cooperation


Total CPOI am part of a team working toward a shared goal 67.7% 69.3%There is a spirit of cooperation at CPO 59.9% 58.0%Different groups/departments in CPO work well together 56.1% 48.9%Management decisions in CPO are based on what's good for the UW 55.2% 44.8%All team members here have opportunities to influence the team’s results 55.2% 48.9%At work, my opinion seems to count 57.1% 58.0%



Total CPOQuality is a top priority here 67.3% 67.0%I enjoy the work I do 80.3% 86.4%This is an enjoyable place to work 66.1% 69.0%Individual initiative is encouraged here 58.4% 58.0%The culture here encourages me to do my best work 56.4% 45.5%I am willing to work at changing things for the better 88.3% 95.5%My coworkers are willing to work at changing things for the better 63.3% 69.3%I am committed to doing quality work 93.9% 98.9%My co-workers are committed to doing quality work 71.6% 83.0%I am comfortable with my co-workers 79.2% 86.4%I am comfortable with my supervisor 75.6% 81.8%I am treated with respect at work 70.9% 71.6%All employees are treated fairly here 51.6% 51.7%

Employee's Role


Total CPOI know what is expected of me at work 82.9% 81.4%I am given enough authority to make decisions I need to make 70.1% 66.7%My job is important to the University's mission 83.4% 82.8%

22

UW 2013 Finance & Facilities Employee SurveyTrend in Attribute Net Agreement Scores


Teamwork and Cooperation Apr-09 Jun-13 ChangeI am part of a team working toward a shared goal 60.9% 69.3% 8.4%There is a spirit of cooperation at CPO 56.4% 58.0% 1.6%Different groups/departments in CPO work well together 40.0% 48.9% 8.9%Management decisions in CPO are based on what's good for the UW 47.7% 44.8% -2.9%All team members here have opportunities to influence the team’s results NA 48.9% NAAt work, my opinion seems to count NA 58.0% NA

Organizational Culture Apr-09 Jun-13 ChangeQuality is a top priority here 67.0% 67.0% 0.1%I enjoy the work I do 88.1% 86.4% -1.7%This is an enjoyable place to work 86.2% 69.0% -17.3%Individual initiative is encouraged here 59.3% 58.0% -1.3%The culture here encourages me to do my best work NA 45.5% NAI am willing to work at changing things for the better NA 95.5% NAMy coworkers are willing to work at changing things for the better NA 69.3% NAI am committed to doing quality work NA 98.9% NAMy co-workers are committed to doing quality work NA 83.0% NAI am comfortable with my co-workers NA 86.4% NAI am comfortable with my supervisor NA 81.8% NAI am treated with respect at work NA 71.6% NAAll employees are treated fairly here NA 51.7% NA

Employee's Role Apr-09 Jun-13 ChangeI know what is expected of me at work 81.8% 81.4% -0.4%I am given enough authority to make decisions I need to make 61.8% 66.7% 4.8%My job is important to the University's mission 79.1% 82.8% 3.7%

23

UW 2013 Finance & Facilities Employee SurveyNormative Data from Recent Lab Projects

Disagree Strongly

(1)

Disagree Somewhat

(2)Neutral

(3)

Agree Somewhat

(4)

Agree Strongly

(5) Average Disagree AgreeLeadership and PlanningI have confidence in the leadership of this company 7% 14% 17% 36% 27% 3.63 20% 63%There is adequate planning of corporate objectives 6% 15% 26% 36% 17% 3.43 21% 53%There is adequate planning of departmental objectives 7% 16% 21% 38% 18% 3.45 23% 56%I am proud to work for this company 2% 5% 15% 29% 50% 4.19 7% 79%I agree with the direction the company is headed 5% 11% 23% 33% 27% 3.66 17% 61%Management does not play favorites 16% 19% 22% 24% 20% 3.12 35% 44%Management does not “say one thing and do another” 14% 17% 23% 27% 20% 3.22 31% 47%

Corporate CultureQuality is a top priority with this company 4% 10% 15% 37% 35% 3.90 13% 72%This is an enjoyable place to work 5% 10% 14% 39% 34% 3.88 14% 72%Individual initiative is encouraged at this company 8% 13% 17% 33% 28% 3.62 21% 62%Nothing at this company keeps me from doing my best every 7% 17% 16% 31% 28% 3.55 25% 59%

CommunicationsThis company's corporate communications are frequent enough 7% 17% 21% 35% 20% 3.43 24% 55%This company's communications keep me up to date on the company 7% 17% 20% 35% 20% 3.43 24% 55%I feel I can trust what this company tells me 9% 14% 22% 31% 25% 3.50 22% 56%There is adequate communication between departments 13% 24% 26% 27% 10% 2.97 37% 37%I usually hear about important information through formal company communications, rather than rumors 12% 21% 20% 30% 17% 3.19 33% 47%

This normative data is the property of The Business Research Lab, and may not be shared with anyone outside your organization. Copyright The Business Research Lab, 2013. 24


Disagree Strongly

(1)

Disagree Somewhat

(2)Neutral

(3)

Agree Somewhat

(4)

Agree Strongly

(5) Average Disagree AgreeCareer DevelopmentI have a clearly established career path at this company 13% 16% 24% 29% 18% 3.23 29% 47%This last year I have had opportunities to learn and grow 6% 11% 15% 37% 30% 3.74 17% 67%In the last six months, someone at work has talked to me about my progress 14% 11% 15% 26% 33% 3.52 26% 59%There is someone at work who encourages my development 12% 12% 18% 27% 31% 3.54 24% 58%My last performance appraisal was completed on time 12% 8% 16% 23% 41% 3.74 20% 64%My last performance appraisal accurately reflected my performance 9% 8% 18% 27% 39% 3.80 16% 66%The performance appraisal system is fair 10% 11% 24% 29% 26% 3.50 21% 55%

Your Role at the CompanyI know what is expected of me at work 2% 7% 7% 36% 48% 4.20 9% 84%I am given enough authority to make decisions I need to make 6% 10% 12% 35% 38% 3.89 16% 73%I feel I am contributing to this company's mission 2% 4% 11% 32% 51% 4.26 6% 83%I have the materials and equipment I need to do my work 6% 11% 12% 37% 35% 3.84 17% 72%

Recognition and RewardsIf I do good work I can count on making more money 27% 20% 21% 21% 11% 2.68 47% 32%If I do good work I can count on being promoted 26% 20% 26% 17% 11% 2.67 46% 28%I feel I am valued at this company 8% 11% 17% 35% 29% 3.66 19% 64%This company treats me like a person, not a number 7% 9% 17% 32% 35% 3.79 16% 67%This company gives enough recognition for work that's well done 12% 15% 21% 31% 22% 3.36 27% 53%My salary is fair for my responsibilities 13% 17% 17% 32% 21% 3.29 30% 52%

Teamwork & CooperationI feel part of a team working toward a shared goal 7% 12% 15% 37% 29% 3.69 19% 66%I believe there is a spirit of cooperation at this company 8% 13% 19% 36% 24% 3.55 21% 60%Different groups work well together 7% 14% 25% 36% 18% 3.43 22% 54%“Politics” at this company are kept to a minimum 17% 18% 27% 24% 13% 3.00 35% 38%



Disagree Strongly

(1)

Disagree Somewhat

(2)Neutral

(3)

Agree Somewhat

(4)

Agree Strongly

(5) Average Disagree AgreeWorking ConditionsI believe my job is secure 8% 12% 18% 37% 26% 3.60 20% 62%My physical working conditions are good 3% 8% 12% 38% 40% 4.03 11% 78%Deadlines at this company are realistic 6% 12% 18% 40% 24% 3.65 18% 64%My workload is reasonable 7% 14% 16% 40% 24% 3.60 21% 64%I can keep a reasonable balance between work and personal life 4% 8% 14% 38% 35% 3.93 12% 74%

Your Immediate SupervisorMy supervisor treats me fairly 3% 5% 11% 25% 56% 4.24 9% 81%My supervisor treats me with respect 3% 5% 10% 23% 60% 4.31 8% 82%My supervisor handles my work-related issues satisfactorily 4% 8% 12% 28% 48% 4.09 12% 76%My supervisor handles my personal issues satisfactorily 3% 4% 18% 23% 52% 4.18 6% 75%My supervisor tells me when my work needs improvement 4% 6% 20% 29% 42% 3.99 9% 70%My supervisor tells me when I do my work well 6% 8% 16% 27% 44% 3.96 13% 71%My supervisor asks me for my input to help make decisions 6% 9% 15% 29% 42% 3.91 15% 71%My supervisor is an effective manager 7% 8% 15% 27% 43% 3.92 15% 70%

The Company's Training ProgramThis company provided as much initial training as I needed 10% 15% 21% 32% 23% 3.42 25% 54%This company provides as much ongoing training as I need 8% 13% 21% 33% 24% 3.51 22% 57%This company provides enough information to enable me to do my job well 5% 11% 21% 39% 25% 3.68 16% 64%



Disagree Strongly

(1)

Disagree Somewhat

(2)Neutral

(3)

Agree Somewhat

(4)

Agree Strongly

(5) Average Disagree AgreeBenefitsOverall, I'm satisfied with this company's benefits package 6% 10% 15% 36% 33% 3.79 16% 69%I'm satisfied with the amount of vacation 4% 7% 12% 34% 43% 4.03 11% 76%I'm satisfied with the sick leave policy 5% 5% 13% 33% 45% 4.10 9% 78%I'm satisfied with the amount of health care paid for 10% 13% 24% 26% 28% 3.49 22% 54%I'm satisfied with the dental benefits 10% 12% 23% 28% 27% 3.51 21% 55%I'm satisfied with the 401k retirement plan 7% 8% 19% 27% 38% 3.81 15% 65%I'm satisfied with the retirement plan benefits 7% 9% 28% 31% 25% 3.57 17% 56%I'm satisfied with the life insurance 3% 6% 28% 32% 32% 3.84 8% 63%I'm satisfied with the disability benefits 3% 5% 34% 31% 27% 3.75 8% 58%I'm satisfied with the tuition reimbursement benefits 4% 6% 39% 24% 28% 3.67 9% 52%I'm satisfied with the paid time off benefits 5% 9% 21% 35% 30% 3.76 14% 65%I'm satisfied with the stock option plan 0% 0% 0% 0% 0% 0.00 0% 0%I'm satisfied with the vision care benefits 10% 9% 33% 24% 24% 3.43 19% 48%


UW 2013 Finance & Facilities Employee SurveyAttribute Index to Lab Norms


Disagree Strongly

(1)

Disagree Somewhat

(2)Neutral

(3)

Agree Somewhat

(4)

Agree Strongly

(5) Average Disagree AgreeOrganizational CultureQuality is a top priority here 0.95 1.19 1.22 0.90 0.97 0.98 1.13 0.93I enjoy the work I do 0.00 0.36 1.54 1.50 0.72 0.97 0.26 0.99This is an enjoyable place to work 0.26 1.08 1.45 0.98 0.92 1.00 0.82 0.95Individual initiative is encouraged here 0.60 1.28 1.18 1.06 0.80 0.98 1.03 0.94My co-workers are committed to doing quality work 0.39 0.00 0.85 1.09 1.31 1.09 0.10 1.20

Employee's RoleI know what is expected of me at work 0.58 1.00 1.47 1.18 0.81 0.98 0.90 0.97I am given enough authority to make decisions I need to make 0.40 1.51 1.38 1.02 0.83 0.97 1.10 0.92My job is important to the University's mission 0.52 0.84 1.19 1.02 0.98 1.00 0.73 1.00

Teamwork and CooperationI am part of a team working toward a shared goal 0.33 1.31 0.84 1.01 1.09 1.03 0.96 1.05There is a spirit of cooperation at CPO 0.57 1.36 1.03 0.89 1.08 1.01 1.06 0.97Different groups/departments in CPO work well together 0.63 1.42 1.07 1.08 0.56 0.96 1.16 0.91Management decisions in CPO are based on what's good for the UW 0.35 1.31 0.92 1.18 1.20 1.09 0.86 1.19At work, my opinion seems to count 0.14 2.04 1.47 1.11 0.62 0.95 1.14 0.86

Index created by dividing this organization's result by the result for the normative database. Agreement scores above 1 indicate superior performance relative to norm. Disagreement scores above 1 indicate sub-par performance relative to norm. 28

UW 2013 Finance & Facilities Employee SurveyDemographics and Other Questions

Which department do you work in?Sample Size 88Executive Management Team 13.6%Business Services Group 31.8%Major Projects Group 11.4%Special Projects Group 43.2%

29

UW 2013 Finance & Facilities Employee SurveyLeverage Ranking


Correlation Coefficient Attribute/Benefit

0.736 This is an enjoyable place to work0.698 There is a spirit of cooperation at CPO0.670 The culture here encourages me to do my best work0.662 I am part of a team working toward a shared goal0.655 All employees are treated fairly here0.653 Quality is a top priority here0.630 All team members here have opportunities to influence the team’s results0.604 I know what is expected of me at work0.603 Individual initiative is encouraged here0.599 I am treated with respect at work0.580 I enjoy the work I do0.551 Different groups/departments in CPO work well together0.526 I am given enough authority to make decisions I need to make0.523 Management decisions in CPO are based on what's good for the UW0.521 At work, my opinion seems to count0.511 My job is important to the University's mission0.491 I am comfortable with my co-workers0.469 My coworkers are willing to work at changing things for the better0.464 I am comfortable with my supervisor0.415 I am willing to work at changing things for the better0.379 My co-workers are committed to doing quality work0.353 I am committed to doing quality work

Attributes are sorted in order of highest to lowest correlation with overall satisfaction. Attributes near the bottom of the list should still be considered for improvement efforts if performance scores generally are low. 30

UW 2013 Finance & Facilities Employee SurveyResults by Leverage Ranking (High to Low)


AverageDisagree Strongly

Disagree Net

Agree Net

Agree Strongly Corr

Diff in Agree Net

from Norm

Performance Rank*

Leverage Rank**

This is an enjoyable place to work 3.87 1.1% 11.5% 69.0% 31.0% 0.736 -3.4% 10 1There is a spirit of cooperation at CPO 3.57 4.5% 22.7% 58.0% 26.1% 0.698 -1.9% 16 2The culture here encourages me to do my best work 3.33 4.5% 27.3% 45.5% 19.3% 0.670 NA 19 3I am part of a team working toward a shared goal 3.81 2.3% 18.2% 69.3% 31.8% 0.662 3.2% 13 4All employees are treated fairly here 3.41 8.0% 23.0% 51.7% 20.7% 0.655 NA 18 5Quality is a top priority here 3.83 3.4% 14.8% 67.0% 34.1% 0.653 -4.9% 12 6All team members here have opportunities to influence the team’s results 3.32 4.5% 26.1% 48.9% 13.6% 0.630 NA 20 7I know what is expected of me at work 4.10 1.2% 8.1% 81.4% 38.4% 0.604 -2.5% 8 8Individual initiative is encouraged here 3.55 4.5% 21.6% 58.0% 22.7% 0.603 -3.7% 17 9I am treated with respect at work 4.09 0.0% 8.0% 71.6% 45.5% 0.599 NA 9 10I enjoy the work I do 4.27 0.0% 1.1% 86.4% 42.0% 0.580 -1.2% 6 11Different groups/departments in CPO work well together 3.30 4.5% 25.0% 48.9% 10.2% 0.551 -5.0% 21 12I am given enough authority to make decisions I need to make 3.78 2.3% 17.2% 66.7% 31.0% 0.526 -6.0% 14 13Management decisions in CPO are based on what's good for the UW 3.25 5.7% 29.9% 44.8% 16.1% 0.523 7.1% 22 14At work, my opinion seems to count 3.59 1.1% 19.3% 58.0% 21.6% 0.521 -9.7% 15 15My job is important to the University's mission 4.28 1.1% 4.6% 82.8% 50.6% 0.511 -0.3% 5 16I am comfortable with my co-workers 4.33 1.1% 1.1% 86.4% 48.9% 0.491 NA 4 17My coworkers are willing to work at changing things for the better 3.86 1.1% 8.0% 69.3% 26.1% 0.469 NA 11 18I am comfortable with my supervisor 4.36 1.1% 5.7% 81.8% 61.4% 0.464 NA 3 19I am willing to work at changing things for the better 4.55 0.0% 0.0% 95.5% 59.1% 0.415 NA 2 20My co-workers are committed to doing quality work 4.24 1.1% 1.1% 83.0% 43.2% 0.379 13.6% 7 21I am committed to doing quality work 4.76 0.0% 0.0% 98.9% 77.3% 0.353 NA 1 22

* Performance ranking based on average score** Leverage ranking based on correlation with overall satisfaction 31

UW 2013 Finance & Facilities Employee SurveyResults by Performance Ranking (High to Low)


AverageDisagree Strongly

Disagree Net

Agree Net

Agree Strongly Corr

Diff in Agree Net

from Norm

Performance Rank*

Leverage Rank**

I am committed to doing quality work 4.76 0.0% 0.0% 98.9% 77.3% 0.353 NA 1 22I am willing to work at changing things for the better 4.55 0.0% 0.0% 95.5% 59.1% 0.415 NA 2 20I am comfortable with my supervisor 4.36 1.1% 5.7% 81.8% 61.4% 0.464 NA 3 19I am comfortable with my co-workers 4.33 1.1% 1.1% 86.4% 48.9% 0.491 NA 4 17My job is important to the University's mission 4.28 1.1% 4.6% 82.8% 50.6% 0.511 -0.3% 5 16I enjoy the work I do 4.27 0.0% 1.1% 86.4% 42.0% 0.580 -1.2% 6 11My co-workers are committed to doing quality work 4.24 1.1% 1.1% 83.0% 43.2% 0.379 13.6% 7 21I know what is expected of me at work 4.10 1.2% 8.1% 81.4% 38.4% 0.604 -2.5% 8 8I am treated with respect at work 4.09 0.0% 8.0% 71.6% 45.5% 0.599 NA 9 10This is an enjoyable place to work 3.87 1.1% 11.5% 69.0% 31.0% 0.736 -3.4% 10 1My coworkers are willing to work at changing things for the better 3.86 1.1% 8.0% 69.3% 26.1% 0.469 NA 11 18Quality is a top priority here 3.83 3.4% 14.8% 67.0% 34.1% 0.653 -4.9% 12 6I am part of a team working toward a shared goal 3.81 2.3% 18.2% 69.3% 31.8% 0.662 3.2% 13 4I am given enough authority to make decisions I need to make 3.78 2.3% 17.2% 66.7% 31.0% 0.526 -6.0% 14 13At work, my opinion seems to count 3.59 1.1% 19.3% 58.0% 21.6% 0.521 -9.7% 15 15There is a spirit of cooperation at CPO 3.57 4.5% 22.7% 58.0% 26.1% 0.698 -1.9% 16 2Individual initiative is encouraged here 3.55 4.5% 21.6% 58.0% 22.7% 0.603 -3.7% 17 9All employees are treated fairly here 3.41 8.0% 23.0% 51.7% 20.7% 0.655 NA 18 5The culture here encourages me to do my best work 3.33 4.5% 27.3% 45.5% 19.3% 0.670 NA 19 3All team members here have opportunities to influence the team’s results 3.32 4.5% 26.1% 48.9% 13.6% 0.630 NA 20 7Different groups/departments in CPO work well together 3.30 4.5% 25.0% 48.9% 10.2% 0.551 -5.0% 21 12Management decisions in CPO are based on what's good for the UW 3.25 5.7% 29.9% 44.8% 16.1% 0.523 7.1% 22 14

* Performance ranking based on average score** Leverage ranking based on correlation with overall satisfaction 32

Appendix B

33

UW 2013 Finance & Facilities Employee SurveyCrosstabulations

Department


TotalCPO Total

Executive Management

Team

Business Services Group

Major Projects Group

Special Projects Group

Total in sample 1177 88 12 28 10 38

Overall, how would you rate the level of enthusiasm you feel toward coming to work and doing your best every day at CPO?Sample Size 1071 88 12 28 10 38Average 3.80 3.78 4.00 4.07 4.20 3.391 (Very Low) 4.5% 1.1% 0.0% 0.0% 0.0% 2.6%2 9.0% 9.1% 8.3% 3.6% 0.0% 15.8%3 19.9% 25.0% 16.7% 25.0% 30.0% 26.3%4 35.0% 39.8% 41.7% 32.1% 20.0% 50.0%5 (Very High) 31.5% 25.0% 33.3% 39.3% 50.0% 5.3%

I am part of a team working toward a shared goalSample Size 1153 88 12 28 10 38Average 3.84 3.81 4.08 3.79 4.10 3.661 (Disagree Strongly) 4.4% 2.3% 8.3% 3.6% 0.0% 0.0%2 (Disagree Somewhat) 10.1% 15.9% 8.3% 17.9% 10.0% 18.4%3 (Neutral) 17.8% 12.5% 0.0% 7.1% 20.0% 18.4%4 (Agree Somewhat) 33.0% 37.5% 33.3% 39.3% 20.0% 42.1%5 (Agree Strongly) 34.7% 31.8% 50.0% 32.1% 50.0% 21.1%

There is a spirit of cooperation at CPOSample Size 1159 88 12 28 10 38Average 3.61 3.57 4.25 3.79 3.60 3.181 (Disagree Strongly) 5.9% 4.5% 0.0% 3.6% 10.0% 5.3%2 (Disagree Somewhat) 12.2% 18.2% 8.3% 14.3% 10.0% 26.3%3 (Neutral) 22.1% 19.3% 8.3% 17.9% 20.0% 23.7%4 (Agree Somewhat) 34.9% 31.8% 33.3% 28.6% 30.0% 34.2%5 (Agree Strongly) 25.0% 26.1% 50.0% 35.7% 30.0% 10.5%

34


Department


TotalCPO Total


Team




Total in sample 1177 88 12 28 10 38

Different groups/departments in CPO work well togetherSample Size 1146 88 12 28 10 38Average 3.54 3.30 3.75 3.61 3.70 2.821 (Disagree Strongly) 4.7% 4.5% 0.0% 7.1% 0.0% 5.3%2 (Disagree Somewhat) 13.1% 20.5% 8.3% 7.1% 10.0% 36.8%3 (Neutral) 26.1% 26.1% 16.7% 17.9% 30.0% 34.2%4 (Agree Somewhat) 36.0% 38.6% 66.7% 53.6% 40.0% 18.4%5 (Agree Strongly) 20.2% 10.2% 8.3% 14.3% 20.0% 5.3%

Management decisions in CPO are based on what's good for the UWSample Size 1153 87 12 27 10 38Average 3.52 3.25 4.08 3.30 3.70 2.841 (Disagree Strongly) 8.0% 5.7% 0.0% 11.1% 0.0% 5.3%2 (Disagree Somewhat) 12.7% 24.1% 8.3% 22.2% 10.0% 34.2%3 (Neutral) 24.0% 25.3% 16.7% 11.1% 30.0% 36.8%4 (Agree Somewhat) 29.3% 28.7% 33.3% 37.0% 40.0% 18.4%5 (Agree Strongly) 25.9% 16.1% 41.7% 18.5% 20.0% 5.3%

All team members here have opportunities to influence the team’s resultsSample Size 1142 88 12 28 10 38Average 3.50 3.32 3.92 3.43 3.40 3.031 (Disagree Strongly) 6.7% 4.5% 0.0% 0.0% 10.0% 7.9%2 (Disagree Somewhat) 15.8% 21.6% 8.3% 28.6% 20.0% 21.1%3 (Neutral) 22.4% 25.0% 16.7% 17.9% 10.0% 36.8%4 (Agree Somewhat) 31.0% 35.2% 50.0% 35.7% 40.0% 28.9%5 (Agree Strongly) 24.2% 13.6% 25.0% 17.9% 20.0% 5.3%

35


Department


TotalCPO Total


Team




Total in sample 1177 88 12 28 10 38

At work, my opinion seems to countSample Size 1148 88 12 28 10 38Average 3.54 3.59 4.42 3.57 4.10 3.211 (Disagree Strongly) 8.4% 1.1% 0.0% 0.0% 0.0% 2.6%2 (Disagree Somewhat) 13.1% 18.2% 0.0% 17.9% 0.0% 28.9%3 (Neutral) 21.5% 22.7% 8.3% 32.1% 20.0% 21.1%4 (Agree Somewhat) 30.6% 36.4% 41.7% 25.0% 50.0% 39.5%5 (Agree Strongly) 26.5% 21.6% 50.0% 25.0% 30.0% 7.9%

Quality is a top priority hereSample Size 1168 88 12 28 10 38Average 3.81 3.83 4.33 3.93 4.00 3.551 (Disagree Strongly) 5.2% 3.4% 0.0% 3.6% 0.0% 5.3%2 (Disagree Somewhat) 10.8% 11.4% 8.3% 7.1% 10.0% 15.8%3 (Neutral) 16.7% 18.2% 0.0% 21.4% 20.0% 21.1%4 (Agree Somewhat) 32.5% 33.0% 41.7% 28.6% 30.0% 34.2%5 (Agree Strongly) 34.8% 34.1% 50.0% 39.3% 40.0% 23.7%

I enjoy the work I doSample Size 1166 88 12 28 10 38Average 4.20 4.27 4.50 4.29 4.50 4.131 (Disagree Strongly) 1.9% 0.0% 0.0% 0.0% 0.0% 0.0%2 (Disagree Somewhat) 5.0% 1.1% 0.0% 0.0% 0.0% 2.6%3 (Neutral) 12.9% 12.5% 0.0% 17.9% 0.0% 15.8%4 (Agree Somewhat) 31.6% 44.3% 50.0% 35.7% 50.0% 47.4%5 (Agree Strongly) 48.6% 42.0% 50.0% 46.4% 50.0% 34.2%

36


Department


TotalCPO Total


Team




Total in sample 1177 88 12 28 10 38

This is an enjoyable place to workSample Size 1156 87 12 27 10 38Average 3.80 3.87 4.00 4.04 4.10 3.661 (Disagree Strongly) 5.3% 1.1% 8.3% 0.0% 0.0% 0.0%2 (Disagree Somewhat) 9.7% 10.3% 0.0% 7.4% 0.0% 18.4%3 (Neutral) 18.9% 19.5% 16.7% 18.5% 30.0% 18.4%4 (Agree Somewhat) 31.6% 37.9% 33.3% 37.0% 30.0% 42.1%5 (Agree Strongly) 34.5% 31.0% 41.7% 37.0% 40.0% 21.1%

Individual initiative is encouraged hereSample Size 1152 88 12 28 10 38Average 3.60 3.55 4.00 3.64 3.80 3.261 (Disagree Strongly) 6.8% 4.5% 0.0% 0.0% 0.0% 10.5%2 (Disagree Somewhat) 13.0% 17.0% 8.3% 25.0% 20.0% 13.2%3 (Neutral) 21.8% 20.5% 8.3% 14.3% 10.0% 31.6%4 (Agree Somewhat) 30.2% 35.2% 58.3% 32.1% 40.0% 28.9%5 (Agree Strongly) 28.2% 22.7% 25.0% 28.6% 30.0% 15.8%

The culture here encourages me to do my best workSample Size 1156 88 12 28 10 38Average 3.56 3.33 3.92 3.39 3.80 2.971 (Disagree Strongly) 8.1% 4.5% 0.0% 10.7% 0.0% 2.6%2 (Disagree Somewhat) 13.4% 22.7% 8.3% 17.9% 10.0% 34.2%3 (Neutral) 22.1% 27.3% 25.0% 21.4% 30.0% 31.6%4 (Agree Somewhat) 27.5% 26.1% 33.3% 21.4% 30.0% 26.3%5 (Agree Strongly) 28.9% 19.3% 33.3% 28.6% 30.0% 5.3%

37


Department


TotalCPO Total


Team




Total in sample 1177 88 12 28 10 38

I am willing to work at changing things for the betterSample Size 1156 88 12 28 10 38Average 4.44 4.55 4.75 4.61 4.40 4.471 (Disagree Strongly) 0.8% 0.0% 0.0% 0.0% 0.0% 0.0%2 (Disagree Somewhat) 2.2% 0.0% 0.0% 0.0% 0.0% 0.0%3 (Neutral) 8.7% 4.5% 0.0% 0.0% 10.0% 7.9%4 (Agree Somewhat) 29.2% 36.4% 25.0% 39.3% 40.0% 36.8%5 (Agree Strongly) 59.2% 59.1% 75.0% 60.7% 50.0% 55.3%

My coworkers are willing to work at changing things for the betterSample Size 1151 88 12 28 10 38Average 3.76 3.86 4.17 3.75 4.00 3.821 (Disagree Strongly) 3.2% 1.1% 0.0% 0.0% 0.0% 2.6%2 (Disagree Somewhat) 10.9% 6.8% 0.0% 17.9% 10.0% 0.0%3 (Neutral) 22.6% 22.7% 16.7% 21.4% 0.0% 31.6%4 (Agree Somewhat) 33.0% 43.2% 50.0% 28.6% 70.0% 44.7%5 (Agree Strongly) 30.3% 26.1% 33.3% 32.1% 20.0% 21.1%

I am committed to doing quality workSample Size 1160 88 12 28 10 38Average 4.68 4.76 4.75 4.75 4.70 4.791 (Disagree Strongly) 0.5% 0.0% 0.0% 0.0% 0.0% 0.0%2 (Disagree Somewhat) 0.7% 0.0% 0.0% 0.0% 0.0% 0.0%3 (Neutral) 4.9% 1.1% 0.0% 0.0% 0.0% 2.6%4 (Agree Somewhat) 18.5% 21.6% 25.0% 25.0% 30.0% 15.8%5 (Agree Strongly) 75.3% 77.3% 75.0% 75.0% 70.0% 81.6%

38


Department


TotalCPO Total


Team




Total in sample 1177 88 12 28 10 38

My co-workers are committed to doing quality workSample Size 1152 88 12 28 10 38Average 3.99 4.24 4.42 4.21 4.30 4.181 (Disagree Strongly) 2.3% 1.1% 0.0% 0.0% 0.0% 2.6%2 (Disagree Somewhat) 6.6% 0.0% 0.0% 0.0% 0.0% 0.0%3 (Neutral) 19.4% 15.9% 0.0% 25.0% 0.0% 18.4%4 (Agree Somewhat) 33.1% 39.8% 58.3% 28.6% 70.0% 34.2%5 (Agree Strongly) 38.5% 43.2% 41.7% 46.4% 30.0% 44.7%

I am comfortable with my co-workersSample Size 1161 88 12 28 10 38Average 4.16 4.33 4.42 4.50 4.30 4.181 (Disagree Strongly) 2.0% 1.1% 0.0% 0.0% 0.0% 2.6%2 (Disagree Somewhat) 5.2% 0.0% 0.0% 0.0% 0.0% 0.0%3 (Neutral) 13.6% 12.5% 16.7% 7.1% 10.0% 15.8%4 (Agree Somewhat) 33.0% 37.5% 25.0% 35.7% 50.0% 39.5%5 (Agree Strongly) 46.3% 48.9% 58.3% 57.1% 40.0% 42.1%

I am comfortable with my supervisorSample Size 1161 88 12 28 10 38Average 4.11 4.36 4.50 4.46 4.70 4.161 (Disagree Strongly) 4.5% 1.1% 0.0% 0.0% 0.0% 2.6%2 (Disagree Somewhat) 6.3% 4.5% 8.3% 3.6% 0.0% 5.3%3 (Neutral) 13.6% 12.5% 0.0% 10.7% 10.0% 18.4%4 (Agree Somewhat) 24.9% 20.5% 25.0% 21.4% 10.0% 21.1%5 (Agree Strongly) 50.7% 61.4% 66.7% 64.3% 80.0% 52.6%

39


Department


TotalCPO Total


Team




Total in sample 1177 88 12 28 10 38

I am treated with respect at workSample Size 1157 88 12 28 10 38Average 3.95 4.09 4.58 4.29 4.50 3.681 (Disagree Strongly) 5.8% 0.0% 0.0% 0.0% 0.0% 0.0%2 (Disagree Somewhat) 8.3% 8.0% 8.3% 3.6% 0.0% 13.2%3 (Neutral) 15.0% 20.5% 0.0% 17.9% 10.0% 31.6%4 (Agree Somewhat) 27.3% 26.1% 16.7% 25.0% 30.0% 28.9%5 (Agree Strongly) 43.6% 45.5% 75.0% 53.6% 60.0% 26.3%

All employees are treated fairly hereSample Size 1160 87 12 27 10 38Average 3.41 3.41 4.42 3.52 3.40 3.031 (Disagree Strongly) 12.6% 8.0% 0.0% 11.1% 0.0% 10.5%2 (Disagree Somewhat) 12.9% 14.9% 0.0% 7.4% 30.0% 21.1%3 (Neutral) 22.8% 25.3% 8.3% 25.9% 10.0% 34.2%4 (Agree Somewhat) 23.9% 31.0% 41.7% 29.6% 50.0% 23.7%5 (Agree Strongly) 27.8% 20.7% 50.0% 25.9% 10.0% 10.5%

I know what is expected of me at workSample Size 1162 86 12 28 9 37Average 4.24 4.10 4.33 4.11 4.56 3.921 (Disagree Strongly) 2.1% 1.2% 0.0% 0.0% 0.0% 2.7%2 (Disagree Somewhat) 5.0% 7.0% 8.3% 14.3% 0.0% 2.7%3 (Neutral) 10.1% 10.5% 0.0% 3.6% 11.1% 18.9%4 (Agree Somewhat) 32.7% 43.0% 41.7% 39.3% 22.2% 51.4%5 (Agree Strongly) 50.2% 38.4% 50.0% 42.9% 66.7% 24.3%

40


Department


TotalCPO Total


Team




Total in sample 1177 88 12 28 10 38

I am given enough authority to make decisions I need to makeSample Size 1159 87 12 28 9 38Average 3.89 3.78 4.33 4.04 4.11 3.341 (Disagree Strongly) 4.5% 2.3% 0.0% 0.0% 0.0% 5.3%2 (Disagree Somewhat) 9.6% 14.9% 8.3% 10.7% 0.0% 23.7%3 (Neutral) 15.9% 16.1% 8.3% 17.9% 22.2% 15.8%4 (Agree Somewhat) 32.2% 35.6% 25.0% 28.6% 44.4% 42.1%5 (Agree Strongly) 37.9% 31.0% 58.3% 42.9% 33.3% 13.2%

My job is important to the University's missionSample Size 1166 87 12 28 9 38Average 4.36 4.28 4.42 4.32 4.33 4.181 (Disagree Strongly) 1.9% 1.1% 8.3% 0.0% 0.0% 0.0%2 (Disagree Somewhat) 2.3% 3.4% 0.0% 7.1% 0.0% 2.6%3 (Neutral) 12.3% 12.6% 0.0% 14.3% 22.2% 13.2%4 (Agree Somewhat) 24.9% 32.2% 25.0% 17.9% 22.2% 47.4%5 (Agree Strongly) 58.6% 50.6% 66.7% 60.7% 55.6% 36.8%

Which department do you work in?Sample Size 88 88 12 28 10 38Executive Management Team 13.6% 13.6% 100.0% 0.0% 0.0% 0.0%Business Services Group 31.8% 31.8% 0.0% 100.0% 0.0% 0.0%Major Projects Group 11.4% 11.4% 0.0% 0.0% 100.0% 0.0%Special Projects Group 43.2% 43.2% 0.0% 0.0% 0.0% 100.0%

41

Documents

UW Finance & Facilitiescpo.uw.edu/sites/default/files/file/CPO Topline Summary Report_2013...UW Finance & Facilities 2013 Employee Satisfaction ... work and doing your best every day