110801_1Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

[VAR Name] and IMSN: North American Professional Services

SpeakerDate

110801_2Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

The purpose of this presentation is for and IMSN solution provider to customize and incorporate these slides into their overall company presentation, on the value of their membership within the IMSN

Purpose of Presentation

110801_3Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Insert VAR’s Mission Statement

VAR Name] Mission Statement

110801_4Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities

Ingram Micro Services Network (IMSN) Mission Statement

110801_5Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Ability to offer a broad range of technical capabilities and diverse leading-edge technology solutions

Ability to rapidly deploy technical experts throughout North American, through a single point of contact

Maximize ROI for your technology solutions Backed by a service provider network of more than

850 qualified organizations, through the IMSN Enhanced customer support capabilities [MORE TEXT FROM VAR]

VAR NAME Value Added Offering

110801_6Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

North American field & professional IT services delivery organization

Offers pre-and post-sales break/fix, professional and consultative IT services

Designs, deploys and supports hardware and software products across diverse technology sets

Secure and trusted partners, backed by a Fortune 100 company

High quality delivery assurance

What is the Ingram Micro Services Network (IMSN)?

110801_7Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Unique solution-provider-delivered service modelIMSN utilizes the best solution providers in local

markets rather than relying on independent

subcontracted technicians

Our partners:– Have invested in infrastructure and training– Understand the importance of building and maintaining

customer relationships– Are experts on the needs of small to midsize businesses– Have experience in vertical and local markets

What Sets the IMSN Apart?

110801_8Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Focus on quality– Professional, business-grade solution providers — not

“hired guns”– SLA-driven model– Quality and compliance subcommittees– End-user customer satisfaction surveys

What Sets the IMSN Apart? cont...

110801_9Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

High standard of support on end-to-end solutions, including:– Professional services– Technology services– Project management and deployment

Industry-leading technology expertise and service capabilities– Not simply desktop and peripherals break/fix services– Pre- and post-sales professional and consultative

services– Partners sell and support leading-edge technology

solutions

What Sets the IMSN Apart? Cont…

110801_10Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

IMSN Member Reach

110801_11Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Extensive Vertical Technology Solutions– Security and vulnerability assessment services– Enterprise storage/document management– Wireless/mobility– Networking, VoIP, IP surveillance– AIDC/POS/RFID– Digital signage– Disaster recovery/business continuity– Virtualization

Service Partner Capabilities

110801_12Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Extensive Manufacturer Experience– Hewlett-Packard, IBM, EMC – Microsoft, Cisco Systems, Juniper Networks– WatchGuard Technologies, SonicWall, CheckPoint

Software Technologies, McAfee, Trend Micro, Symantec / VERITAS

– Nortel Networks, Polycom, 3Com, Enterasys Networks– Xerox, Brother, Canon, Fujitsu

Service Partner Capabilities cont..

110801_13Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs:

–Technology lifecycle services–Enterprise networked storage–Server consolidation and migration services–Networking infrastructure design and support–Data center design–Security services and consulting– IT consolidation, TCO and ROI–Secure remote office and virtual networking (VPN and

Citrix Systems)–Business continuance and disaster recovery–Converging technologies

Service Partner Capabilities cont…

110801_14Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Customer-satisfaction calls placed on all incidents within 72 hours of completion

Partners are measured on response time, technical capability, professionalism and communication

All members must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale)

– Members who fall below 4.5 are reviewed by a compliance team

IMSN consistently scores on par with or above the national average satisfaction rating

IMSN is also benchmarked against nationwide service providers through Service 800, a CompTIA affiliate

Quality Satisfaction Metrics

110801_15Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

“Insert some quotes from your (VAR’s) end customers”

“Quotes from end users who have used IMSN”

“How end customers have benefited from the IMSN”

IMSN and VAR Name: Exceeding Customer Expectations

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 110801_16