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Venkatachalam GurusamyMobile No: +91 90940 65818 (Chennai)

Professional Summary:

Venkatachalam has 2.5 plus years of experience in the IT Industry and having a goodknowledge in IT Service Desk and User Account Administration.

Worked extensively in Windows 2003, Remote Tools, Active Directory, AD group

policy, Knowledge on DHCP/DNS/WINS, Experience in supporting Unix, Oracle based

applications, Internet and Intranet server support experience Windows Troubleshooting,System Monitoring, Problem solving skills in User Account Management and Microsoft

Exchange 2003, Microsoft Applications & Also having a good exposure in Windows XP,

Exceptional Technical, Troubleshooting and testing skills in Windows and Windowssupported applications. Effectively can lead the Team and can take Proactive and initiative.

Education:

Degree University Year of Passing

B.E C.S.E K.S.Rangasamy College of Technology

(Anna University)2007

D.C.T Aarthi Polytechnic College

(DOTE)2003

Experience:

Organization Designation Duration

Technosoft Global Services

Pvt Ltd

Team Lead

System AdministratorAugust 2008 till date

Technical Skills:

HARDWARE KNOWLEDGE PC Assembling & Troubleshooting

OPERATING SYSTEMS Windows 98, XP, 2000,2003

ANTIVIRUS Trend Micro, MacAfee & Norton Antivirus Pack

WEBSERVER IIS- Internet Information Services

DOMAIN KNOWLEDGE Windows and Exchange Server 2000 and 2003

PRODUCTS Desktops: Compaq, HP, Dell, IBM and a wide variety of

Assembled PCs

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Project Profiles:

Project: User Account Administration Global IT Service Desk

Client Quintiles Transnational Corp

Role System Administrator L1Organization Technosoft Global Services Pvt Ltd

Tools HP OpenView Service Desk

Projects 1. QNET Account Management (Internal Application)2. Oracle Clinical User Account Maintenance

(APEX Tool Applications))

3. Directory Resource Administrations (Active Directory)- add/remove users from different network AD group

4. Distribution lists management5. Lotus Notes Account management6. External domain account maintance7. New User Profile update and personal folder creation

Responsibilities:

QNET Account Management:

y Provide support for specific computer systems at local sites during normal businesshours

y First line technical support to Phase 1 and Central Lab staff, involving diagnosis andimmediate resolution of problems with time sensitive business critical systems both

software and hardware.

Notebooks: Acer, Compaq, HP, Dell, IBM and Sony

Servers: IBM X-Series (X366)

Web Proxy Microsoft ISA 2000 Server

TOOLS &UTILITIES Symantec Ghost, Remedy, VNC, Partition Magic, Microsoft Virtual

PC 2004 SP1& 2007, VMware 5.1, Dame Ware, Data Recovery, IPScanner, Citrix ICA Client, RDP, Net Support Manager, HostMonitor, Symantec Enterprise Vault

TRAINING ITIL Certified

TOOLS HP Open View Service Desk 4.5,

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y Maintaining System security of in-house developed applicationsy First line user support over the operation of in-house developed applicationsy Liaising with Global Product Support Team Phase 1 and Central Labs over in-house

developed applications, with subsequent tracking of the resolution and exchange

and documentation of ideas/experiences with support staff

y Provide ad-hoc data reports for detailed analysis of application issues for bothclients and Product Support

y Resolve questions or route to correct departments while maintainingownership for resolution in a timely manner and following all applicable

Standard Operating Procedures.

Oracle Clinical User Account Maintenance (APEXTool)

y Performing account-level application managementy The oracle clinical admin tool (version 3.0) allows privileged users the ability to

create and maintain oracle clinical accounts globally without having to run

complicated SQL scripts within the database directly

y The tool was written using oracle application express (Apex) and utilizes databaselinks to connect to remote databases from the central Apex repository.

y Each remote database contains a package which provides secure functionality toallow the creation, modification and disabling of user accounts through the apex

interface.

y OC Account Admin Performs management of an application that requiresheightened access such as managing user accounts or storage areas

y Creating usersy Modifying user rolesy Logging in to oracle clinicaly Grant study access

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y Revoke study accessMicrosoftExchange Distribution Group Administration

y Setup a new Distribution group (Globally)y Create a Security groupy Create a Distribution groupy Delete a Distribution groupy Manage the Distribution group administratory Add Members to a distribution groupy Remove members to a distribution groupy Modify group member using Outlook Clienty Adding huge number of users to distribution listy Creating new external contact in internal distribution listy Generate memberships from distribution listNew Hires Profile Update and Personal Share folder Creation

y New user profile creation and modificationsy Personal share folder creationLotus Notes Account Management

y New lotus notes account creationy Lotus notes account modifications

Management related Activities

y Attending Daily Operation Calls/Weekly Change calls/ Data Center MaintenanceCalls

y Exchange BPA report discussion and planning the changes as per reporty Preparing Weekly/monthly Reports(work flow)y Ticket review call on weekly bases

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Achievements

y Best Performer Awardy Closed huge number of Support Request, Work Orders and Change Tickets with in

accepted SLA

y HDI Survey (Quintiles Transnational has asked HDI, an independent industryassociation, to randomly select closed incidents to better monitor customersatisfaction levels) - Very Satisfied Comments Received from customers

Personal Details

Name Venkatachalam Gurusamy

Email Id vensankari@gmail.com

DOB 04-06-1984

Passport No

Type of Visa holding(if

any)

Location Chennai

Contact Numbers Mobile: +91 90940 65818 (Chennai)