Craver ID FAQ

PROGRAM DETAILS :

HOW DOES CRAVER ID WORK? We have two options for registration:1) Pick up a Craver ID card at any Columbus area Castle and register your card online at CraverID.com; or,2) Log-in to CraverID.com and register to get a digital card for your Smartphone so you can access

the 2D code from your mobile device.Once you register your Craver ID online, your benefits start immediately with 2 Free Original Sliders! After that, whenever you go to the Castle and make a purchase, just show your Craver ID card, or if you’re a high-tech Craver, access the 2D code on your Smartphone.

HOW DO I ACTIVATE MY CRAVER ID CARD?Your Craver ID card can be activated under the “Activate Card” tab once you log onto CraverID.com.

CAN I USE MY CRAVER ID CARD AT ALL WHITE CASTLE LOCATIONS IN THE COUNTRY? Sorry, not at this time. Right now you can only use it at these participating Columbus area Castles; Participating Store List.

WHY DO I HAVE TO BE AGE 13 OR OLDER TO REGISTER?We love Cravers of all ages, but for this program it’s just the law (it’s also good practice to take our attorney’s advice).

CAN EACH MEMBER OF A FAMILY HAVE HIS/HER OWN CRAVER ID CARD?Yes, the more the merrier! Just remember each member of your family must be age 13 or older to join.

I ENTERED THE WRONG EMAIL ADDRESS, HOW CAN I CHANGE IT?Please Contact Us.

I NO LONGER WANT TO BE A PART OF THE CRAVER ID BENEFITS PROGRAM, SO HOW CAN I CANCEL?Really? No, Really? Once a Craver, always a Craver! But if you’re really, 100%, undeniably sure, you want to cancel your benefits, please Contact Us.

BENEFITS & EMAILS :

WHAT ARE CRAVER ID BENEFITS?We are always coming up with fun surprises! We’re not telling you because surprises aren’t surprises if you already know .

HOW DOES WHITE CASTLE SEND BENEFITS TO ME? Via the email address you provided upon registering. Be sure to check your email so you don’t miss out!

I REGISTERED BUT WHY HAVEN’T I RECEIVED MY 2 FREE ORIGINAL SLIDERS EMAIL YET?If you have not received your 2 Free Sliders Email yet, make sure you’ve completed the registration step and it’s not in your email “inbox.” Also, check your “junk” or “spam” folder. If it’s not there then we are stumped too, so please Contact Us.

I HAVE NOT RECEIVED MY BIRTHDAY BENEFIT FOR A FREE COMBO YET. HOW CAN I GET IT? Well, is it your birthday? If so, Happy Birthday! You will receive your birthday benefit the week of your birthday. If you haven’t received it, first check your “junk” mail or “spam” folder. If not there,please Contact Us and we will be happy to help.

I AM NOT RECEIVING ANY EMAILS, WHAT DO I DO?Contact Us.

I NO LONGER WISH TO RECEIVE CRAVER ID EMAILS. HOW DO I UNSUBSCRIBE FROM RECEIVING CRAVER ID EMAILS?

Are you sure? Because that is the only way we can currently notify and deliver your benefits to you. If you are sure… Click Here.

I NO LONGER WISH TO RECEIVE EMAILS FROM WHITE CASTLE OR CRAVER NATION. HOW DO I UNSUBSCRIBE?

You can unsubscribe from any of our White Castle or Craver Nation emails by clicking on the link on the bottom of the email. Also, you can log into your Craver Nation account and edit your profile to unsubscribe from emails.

I HAVE A CRAVER ID CARD AND I AM USING IT AT THE CASTLE SO WHY AM I NOT RECEIVING ANY BENEFITS?

You should have received your first benefit of 2 free sliders upon registering and then another benefit your birthday week. Other than that, good things come to those who wait. If you are too excited and just can’t wait, we can check to make sure you have registered your card properly. Contact Us.

HOW DO I REDEEM MY BENEFITS?When a benefit comes in the form of a redeemable offer, just print out the email or pull it up on your smartphone, and show it to the team member at your local Castle.

HOW DO I ACQUIRE ADDITIONAL CRAVER ID BENEFITS? No points are tallied here. Just being a Craver has its benefits and we look forward to surprising you with more periodically

REGISTRATION DETAILS :

WHERE DO I REGISTER MY CRAVER ID CARD?Once you have logged into Craver ID, go to the “Activate Card” tab in the navigation to register your Craver ID card.

WHY AM I RECEIVING ERROR MESSAGES WHEN I COMPLETE THE REGISTRATION FORM?Please Contact Us.

CRAVER ID CARD :

I LOST MY CARD, OR MY CARD IS NOT WORKING. IS THERE A WAY TO GET A NEW CARD? Yes, just pick one up at your local Castle and activate it at CraverID.com. If your card is lost, go ahead and register a new one under your previous email so we can track your profile. Your benefits will not be lost because we link of all your activity through your email address. If you have any benefit that has not yet expired you can still use it.

HOW DO I USE MY CRAVER ID CARD ON MY SMARTPHONE?Using your smartphone, log into your Craver ID account and then select the “Craver ID” tab. Then show the 2D code to the team member when making a purchase.

CASTLE VISIT :

I FORGOT TO USE MY CRAVER ID CARD AT THE CASTLE. IS THERE A WAY TO RECORD MY PURCHASE? Yes, if you still have your receipt. Go to the “Add Receipt” tab when you login. Unfortunately, if you don’t have the receipt we are unable to record your purchase. The receipt number is the only way for our system to track it down.

WHY DOES IT SAY THAT THE STATUS OF MY RECEIPT IS “PENDING”?That’s fancy speak for, “Our computer is still working to match up your receipt with purchase data in the system.”

Why was my receipt denied?It may have been denied because of incorrect receipt number or because that receipt number had been previously entered. If you feel there is an error, please Contact Us.

PERSONAL INFORMATION & PRIVACY :

I FORGOT MY PASSWORD, HOW DO I GET A NEW ONE?You can reset your password by clicking on the “Forgot Password” link on the login page.

DO YOU GIVE MY EMAIL OR INFORMATION TO ANY THIRD PARTIES FOR MARKETING?No way! We appreciate the trust you have given to us.

PROGRAM DETAILS BENEFITS & EMAILS REGISTRATION DETAILS CRAVER ID CARDCASTLE VISIT PERSONAL INFORMATION & PRIVACY

PROGRAM DETAILS :

HOW DOES CRAVER ID WORK? We have two options for registration:1) Pick up a Craver ID card at any Columbus area Castle and register your card online at CraverID.com. 2) Log-in to CraverID.com and register to get a digital card for your Smartphone. So you can access the 2D code from your mobile device. Once you register your Craver ID online, your benefits start immediately with 2 Free Original Sliders! After that, whenever you go to the Castle and make a purchase, just show your Craver ID card, or if you’re a high-tech Craver, access the 2D code .

HOW DO I ACTIVATE MY CRAVER ID CARD?Your Craver ID card can be activated under the “Activate Card” tab once you log into CraverID.com.

CAN I USE MY CRAVER ID CARD AT ALL WHITE CASTLE LOCATIONS IN THE COUNTRY? Sorry, not at this time. Right now you can only use it at these participating Columbus area castles;

Participating Store List.

WHY DO I HAVE TO BE AGE 13 OR OLDER TO REGISTER?We love Cravers of all ages, but for this program it’s just the law (it’s also good practice to take

attorney’s advice).

CAN EACH MEMBER OF A FAMILY HAVE HIS/HER OWN CRAVER ID CARD?Yes, the more the merrier! Just remember each member of your family must be age 13 or older to join.

I ENTERED THE WRONG EMAIL ADDRESS, HOW CAN I CHANGE IT?Please Contact Us.

I NO LONGER WANT TO BE A PART OF THE CRAVER ID BENEFITS PROGRAM, SO HOW CAN I CANCEL?Really? No, Really? Once a Craver, always a Craver! But if you’re really, 100%, undeniably sure, you want to cancel your benefits, please Contact Us.

BENEFITS & EMAILS :

WHAT ARE CRAVER ID BENEFITS?We are always coming up with fun surprises! We’re not telling you because surprises aren’t surprises if you already know .

HOW DOES WHITE CASTLE SEND BENEFITS TO ME? Via the email address you provided upon registering. Be sure to check your email so you don’t miss out!

I REGISTERED, BUT WHY HAVEN’T I RECEIVED MY 2 FREE ORIGINAL SLIDERS EMAIL YET? If you have not received your 2 Free Sliders Email yet, make sure you’ve completed the registration step and it’s not in your email “inbox.” Also, check your “junk” or “spam” folder. If it’s not there then we are stumped too, so please Contact Us.

I HAVE NOT RECEIVED MY BIRTHDAY BENEFIT FOR A FREE COMBO YET. HOW CAN I GET IT? Well, is it your birthday? If so, Happy Birthday! You will receive your birthday benefit the week of your birthday. If you haven’t received it, first check your “junk” mail or “spam” folder. If not there, please Contact Us and we will be happy to help.

I AM NOT RECEIVING ANY EMAILS, WHAT DO I DO?Contact Us.

I NO LONGER WISH TO RECEIVE CRAVER ID EMAILS. HOW DO I UNSUBSCRIBE FROM RECEIVING CRAVER ID EMAILS?

Are you sure? Because that is the only way we can currently notify, and deliver your benefits to you. If you are sure… Click Here.

I NO LONGER WISH TO RECEIVE EMAILS FROM WHITE CASTLE OR CRAVER NATION. HOW DO I UNSUBSCRIBE?

You can unsubscribe from any of our White Castle or Craver Nation emails by clicking on the link on the bottom of the email. Also, you can log into your Craver Nation account and edit your profile to unsubscribe from emails.

I HAVE A CRAVER ID CARD AND I AM USING IT AT THE CASTLE, SO WHY AM I NOT RECEIVING ANY BENEFITS?

You should have received your first benefit of 2 free sliders upon registering and then another benefit your birthday week. Other than that, good things come to those who wait. If you are too excited and just can’t wait, we can check to make sure you have registered your card properly. Contact Us.

HOW DO I REDEEM MY BENEFITS?When a benefit comes in the form of a redeemable offer, just print out the email or pull it up on your Smartphone, and show it to the team member at your local Castle.

HOW DO I ACQUIRE ADDITIONAL CRAVER ID BENEFITS? No points are tallied here. Just being a Craver has its benefits and we look forward to surprising you with more periodically

REGISTRATION DETAILS :

WHERE DO I REGISTER MY CRAVER ID CARD?Once you have logged into Craver ID, go to the “Activate Card” tab in the navigation to register your Craver ID card.

WHY AM I RECEIVING ERROR MESSAGES WHEN I COMPLETE THE REGISTRATION FORM?Please Contact Us.

CRAVER ID CARD :

I LOST MY CARD, OR MY CARD IS NOT WORKING. IS THERE A WAY TO GET A NEW CARD? Yes, just pick one up at your local Castle and activate it at CraverID.com. If your card is lost, go ahead and register a new one under your previous email so we can track your profile. Your benefits will not be lost because we link of all your activity through your email address. If you have any benefit that has not yet expired you can still use it.

HOW DO I USE MY CRAVER ID CARD ON MY SMARTPHONE?Using your smartphone, log into your Craver ID account and then select the “Craver ID” tab. Then show the 2D code to the team member when making a purchase.

CASTLE VISIT :

I FORGOT TO USE MY CRAVER ID CARD AT THE CASTLE. IS THERE A WAY TO RECORD MY PURCHASE? Yes, if you still have your receipt. Go to the “Add Receipt” tab when you login. Unfortunately, if you don’t have the receipt we are unable to record your purchase. The receipt number is the only way for our system to track it down.

WHY DOES IT SAY THAT THE STATUS OF MY RECEIPT IS “PENDING”?That’s fancy speak for, “Our computer is still working to match up your receipt with purchase data in the system.”

Why was my receipt denied?It may have been denied because of incorrect receipt number or because that receipt number had been previously entered. If you feel there is an error, please Contact Us.

PERSONAL INFORMATION & PRIVACY :

I FORGOT MY PASSWORD, HOW DO I GET A NEW ONE?You can reset your password by clicking on the “Forgot Password” link on the login page.

DO YOU GIVE MY EMAIL OR INFORMATION TO ANY THIRD PARTIES FOR MARKETING?No way! We appreciate the trust you have given to us.

PROGRAM DETAILS :

HOW DOES CRAVER ID WORK? We have two options for registration:1) Pick up a Craver ID card at any Columbus area Castle and register your card online at CraverID.com. 2) Log-in to CraverID.com and register to get a digital card for your Smartphone. So you can access the 2D code from your mobile device. Once you register your Craver ID online, your benefits start immediately with 2 Free Original Sliders! After that, whenever you go to the Castle and make a purchase, just show your Craver ID card, or if you’re a high-tech Craver, access the 2D code .

HOW DO I ACTIVATE MY CRAVER ID CARD?Your Craver ID card can be activated under the “Activate Card” tab once you log into CraverID.com.

CAN I USE MY CRAVER ID CARD AT ALL WHITE CASTLE LOCATIONS IN THE COUNTRY? Sorry, not at this time. Right now you can only use it at these participating Columbus area castles;

Participating Store List.

WHY DO I HAVE TO BE AGE 13 OR OLDER TO REGISTER?We love Cravers of all ages, but for this program it’s just the law (it’s also good practice to take

attorney’s advice).

CAN EACH MEMBER OF A FAMILY HAVE HIS/HER OWN CRAVER ID CARD?Yes, the more the merrier! Just remember each member of your family must be age 13 or older to join.

I ENTERED THE WRONG EMAIL ADDRESS, HOW CAN I CHANGE IT?Please Contact Us.

I NO LONGER WANT TO BE A PART OF THE CRAVER ID BENEFITS PROGRAM, SO HOW CAN I CANCEL?Really? No, Really? Once a Craver, always a Craver! But if you’re really, 100%, undeniably sure, you want to cancel your benefits, please Contact Us.

BENEFITS & EMAILS :

WHAT ARE CRAVER ID BENEFITS?We are always coming up with fun surprises! We’re not telling you because surprises aren’t surprises if you already know .

HOW DOES WHITE CASTLE SEND BENEFITS TO ME? Via the email address you provided upon registering. Be sure to check your email so you don’t miss out!

I REGISTERED BUT WHY HAVEN’T I RECEIVED MY 2 FREE ORIGINAL SLIDERS EMAIL YET?If you have not received your 2 Free Sliders Email yet, make sure you’ve completed the registration step and it’s not in your email “inbox.” Also, check your “junk” or “spam” folder. If it’s not there then we are stumped too, so please Contact Us.

I HAVE NOT RECEIVED MY BIRTHDAY BENEFIT FOR A FREE COMBO YET. HOW CAN I GET IT? Well, is it your birthday? If so, Happy Birthday! You will receive your birthday benefit the week of your birthday. If you haven’t received it, first check your “junk” mail or “spam” folder. If not there,please Contact Us and we will be happy to help.

I AM NOT RECEIVING ANY EMAILS, WHAT DO I DO?Contact Us.

I NO LONGER WISH TO RECEIVE CRAVER ID EMAILS. HOW DO I UNSUBSCRIBE FROM RECEIVING CRAVER ID EMAILS?

Are you sure? Because that is the only way we can currently notify and deliver your benefits to you. If you are sure… Click Here.

I NO LONGER WISH TO RECEIVE EMAILS FROM WHITE CASTLE OR CRAVER NATION. HOW DO I UNSUBSCRIBE?

You can unsubscribe from any of our White Castle or Craver Nation emails by clicking on the link on the bottom of the email. Also, you can log into your Craver Nation account and edit your profile to unsubscribe from emails.

I HAVE A CRAVER ID CARD AND I AM USING IT AT THE CASTLE SO WHY AM I NOT RECEIVING ANY BENEFITS?

You should have received your first benefit of 2 free sliders upon registering and then another benefit your birthday week. Other than that, good things come to those who wait. If you are too excited and just can’t wait, we can check to make sure you have registered your card properly. Contact Us.

HOW DO I REDEEM MY BENEFITS?When a benefit comes in the form of a redeemable offer, just print out the email or pull it up on your smartphone, and show it to the team member at your local Castle.

HOW DO I ACQUIRE ADDITIONAL CRAVER ID BENEFITS? No points are tallied here. Just being a Craver has its benefits and we look forward to surprising you with more periodically

REGISTRATION DETAILS :

WHERE DO I REGISTER MY CRAVER ID CARD?Once you have logged into Craver ID, go to the “Activate Card” tab in the navigation to register your Craver ID card.

WHY AM I RECEIVING ERROR MESSAGES WHEN I COMPLETE THE REGISTRATION FORM?Please Contact Us.

CRAVER ID CARD :

I LOST MY CARD, OR MY CARD IS NOT WORKING. IS THERE A WAY TO GET A NEW CARD? Yes, just pick one up at your local Castle and activate it at CraverID.com. If your card is lost, go ahead and register a new one under your previous email so we can track your profile. Your benefits will not be lost because we link of all your activity through your email address. If you have any benefit that has not yet expired, you can still use it.

HOW DO I USE MY CRAVER ID CARD ON MY SMARTPHONE?Using your Smartphone, log into your Craver ID account and then select the “Craver ID” tab. Then show the 2D code to the team member when making a purchase.

CASTLE VISIT :

I FORGOT TO USE MY CRAVER ID CARD AT THE CASTLE. IS THERE A WAY TO RECORD MY PURCHASE? Yes, if you still have your receipt. Go to the “Add Receipt” tab when you login. Unfortunately, if you don’t have the receipt we are unable to record your purchase. The receipt number is the only way for our system to track it down.

WHY DOES IT SAY THAT THE STATUS OF MY RECEIPT IS “PENDING”?That’s fancy speak for, “Our computer is still working to match up your receipt with purchase data in the system.”

WHY WAS MY RECEIPT DENIED?It may have been denied because of incorrect receipt number or because that receipt number had been previously entered. If you feel there is an error, please Contact Us.

PERSONAL INFORMATION & PRIVACY :

I FORGOT MY PASSWORD. HOW DO I GET A NEW ONE?You can reset your password by clicking on the “Forgot Password” link on the login page.

DO YOU GIVE MY EMAIL OR INFORMATION TO ANY THIRD PARTIES FOR MARKETING?No way! We appreciate the trust you have given to us.