Video Manual - Complete Manual.pdf · _ Review Videographer Shot List from previous Signature On-Site Phase Training _ Set up video equipment and provided items (without Trainer

Video Manual

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Man

ual

Cut to fit the spine title label.

Video Manual

Training

Table of Contents

1.0 Video Training

1.1 Introduction………………………………………………………………………………………………….5

1.2 Training Overview………………………………………………………………………………………..6

1.3 Advancement Levels…………………………………………………………………………………..7

1.4 Phase Training……………………………………………………………………………………………..8 Phase 1: In-House Signature/Premium Training Phase 1: On-Site Signature/Signature Training Phase 1: Review In-House Signature Training Phase 2: On-Site Signature Plus (Back Cam) Training Phase 2: Review In-House Signature Plus (Back Cam) Training

1.5 Video Certification Exam…………………………………………………………………………..13

2.0 Video Event Quality

2.1 Standard Operating Procedures……………………………………………………………...15

2.2 Pre-Call……………………………………………………………………………………………………….17

2.3 Shot List……………………………………………………………………………………………………..18

2.4 Booking Sheet…………………………………………………………………………………………...19

2.5 Planning Sheet…………………………………………………………………………………………...21

3.0 Quick Reference Guide

3.1 Video Big Idea Book..………………………………………………………………………………….24 Pre-Ceremony Signature Signature Plus (Back Cam) Premium Reception Audio Drone/Aerial

5

Video

We Do Professional filming of your wedding day with great video, clear audio, and innovative creative shots of your day. You Do Giving the customer Be Awesome starts with your first impression. It’s the Pre-Call that sets the tone and relaxes the client. After you have the details, confirming with the office, checking your equipment and arriving early and dressed just right, the rest is second nature. You capture lifelong memories. Compelling Video The “Signature” wedding video is a compelling cinematic short film that tells the story of the day with breathtaking visuals and live audio from the day incorporated to help personalize the product. It is a fun piece that allows you to quickly share your video with friends and family in an easily consumable way. It traditionally runs around 8-12 minutes depending upon the details of the day. The “Signature Plus” wedding video adds the most important events in full to your “Signature” package. This package includes the full Signature 8-12 minute short film as well as full coverage of both the ceremony and the Toasts. The “Premium” wedding video is an extension of the Signature Plus package while adding several unique elements that only the Premium package can offer. The Premium package offers 2 shooters (full day), Drone/Aerial Footage, a Love Story to be shown at the reception, and an all-around higher quality video where the Bride will feel like she’s watching a movie of her wedding day.

Delivering BE AWESOME ::: Choose Your Attitude ::: Be There ::: Make Their Day ::: Have Fun

6 Delivering BE AWESOME ::: Choose Your Attitude ::: Be There ::: Make Their Day ::: Have Fun

7

Video Advancement Levels

Video Advancement Levels

Video Level* Event Wage Range**

N.P.S. Generated Bookings

Generated Bonus

Compliance

Video Certified

Video Professional

Video Veteran

Video Platinum

Video Expert

*Video Level: Before advancing to the next Video level, the employee must maintain their NPS Score

and have met their generated bookings. The employee must also be present at the next quarterly meeting, to management satisfaction, before advancing.

**Event Wage Range: An employee review may be scheduled every six months, based on hire date, to set goals and discuss performance within a Video level. All raises are subject to management discretion.

Other Pay Rates

Rate Type Rate Notes

Training Rate Training pay is paid upon the satisfactory completion of training. Training includes a minimum of one in-house and on-site training session; it may also include additional training and review as needed.

Overtime Rate At the conclusion of the contracted time with COMPLETE Weddings + Events, the Videographer may charge up to $100.00 per hour for additional overtime.

Mileage Rate Reimbursement may apply for specific events only

Mileage rates are reviewed periodically and adjusted accordingly. Alternate mileage for promotional event, etc. must be agreed upon by management.

Booking Fee Bonus Booking Fee bonuses are paid at each quarterly meeting for the quarter

in which the event was booked with an agreement and deposit received.

Booking FeePlus Bonus

Booking FeePlus bonuses are paid at each quarterly meeting for the quarter in which the event was performed. Specific employee requirements apply.


COMPLETE Weddings + Events offers a lot of opportunity for advancement. Videographers are rewarded for generating bookings and being available to be scheduled often . We allow newly-hired Videographers to move up quickly and generate more income based on N.P.S. Scores.

Payroll notes are calculated on the first business day following each weekend. Any gratuity or changes reported after that day will be reflected on the next payroll period. Payroll distribution is subject to hold based on compliance requirements..

Phase Training

We attest the above items were completed as prescribed by COMPLETE Weddings + Events’ training program. Trainee’s Signature ______________________________________ Date ________________ Trainer's Signature _______________________________________ Date ________________

Any item not checked must indicate why it was omitted in comments above.

Video

Training Focal Points

___ Watch training videos

___ Overview layout of Booking Sheet and Planning Sheet paperwork (reference pages 19-22)

___ Overview Standard Operating Procedures (reference pages 15-16)

___ Discuss Pre-Call specifics and role play (reference page 17)

___ Review and discuss the Videographer Shot List item by item (reference page 18) and discuss the difference in roles during a Signature shoot and Premium shoot

___ Discuss Videography Big Idea Book (reference pages 24-29)

___ Discuss options for Letter Reading, First Look, and Family Interviews

___ Discuss camera placement and lighting

___ Set up video equipment (with minimal Trainer assistance as needed)

___ Verify all required equipment is owned by Trainee

___ Discuss any provided equipment and Zoom H1

___ Discuss ways Videographers can implement the Be Awesome

___ Discuss the difference in roles and responsibilities between the main shooter and secondary (Back Cam) shooter when there are multiple Videographers during an event

___ Discuss ways Videographers and Photographers can work together during an event Comments:

Phase 1: In-House Signature/Premium Training Name of Trainee ________________________________________________________________ Name of Trainer ________________________________________________________________

Phase Training

We attest the above items were completed as prescribed by COMPLETE Weddings + Events’ training program. Trainee’s Signature _______________________________________ Date ________________ Trainer's Signature _______________________________________ Date ________________


Video


___ Review set up of video equipment (with minimal Trainer assistance as needed)

___ Introduce yourself to client

___ Meet venue staff/photographer and figure out camera placement

___ Shoot all pre-ceremony footage (with assistance from Trainer); if working on a Premium shoot, the main shooter will work with the Bride’s side and the secondary shooter will work with the Groom’s side

___ Trainee to observe how Trainer shoots processional

___ Shoot the main ceremony (with assistance from Trainer)

___ Shoot all pre-reception (with Trainer assistance)

___ Trainee to observe how Trainer shoots entrance and Toasts

___ Shoot 50% of Spotlight Dances and Family Interviews

___ Fill out Videographer Shot List paperwork (reference page 18)

___ Help fill out Booking Sheet paperwork (reference pages 19-20)

* All shots are from only one main camera, do not use secondary camera. Use Trainee’s equipment. Comments:

Phase 1: On-Site Signature/Premium Training Name of Trainee ________________________________________________________________ Name of Trainer ________________________________________________________________

Phase Training



Video

Discussion Points

___ Review and discuss previous Signature On-Site Phase Training

___ Review Videographer Shot List from previous Signature On-Site Phase Training

___ Set up video equipment and provided items (without Trainer assistance)

___ Determine overall readiness of Trainee for Safety Show

___ Discuss how the Be Awesome has been used up to date

___ Review the difference in role responsibility when working on a Signature shoot vs Premium shoot

___ Review the Booking Sheet and Planning Sheet paperwork for Safety Show (reference pages 19-22)

___ Have Trainee make the client Pre-Call for Safety Show (with Manager and/or Trainer present to observe and assist as needed) (reference page 17) Comments:

Phase 1: Review In-House Signature/Premium Training Name of Trainee ________________________________________________________________ Name of Trainer ________________________________________________________________

Phase Training


Video


___ Set up video equipment (with Trainer assistance)

___ Introduce yourself to client

___ Meet venue staff/photographer and figure out equipment placement

___ Shoot main ceremony (with Trainer assistance as needed)

___ Help fill out Booking Sheet paperwork (reference pages 19-20)

* All shots are from only one main camera, do not use secondary camera. Use Trainee’s equipment. Comments:

Phase 2: On-Site Signature Plus (Back Cam) Training Name of Trainee ________________________________________________________________ Name of Trainer ________________________________________________________________

Phase Training


Video

Discussion Points

___ Review and discuss previous Signature Plus (Back Cam) On-Site Phase Training

___ Review Videographer Shot List from previous Signature Plus (Back Cam) On-Site Phase Training

___ Determine overall readiness of Trainee for Safety Show

___ Discuss how the Be Awesome has been used up to date

___ Review Booking Sheet and Planning Sheet paperwork for Safety Show (reference pages 19-22) Comments:

Phase 2: Review In-House Signature Plus (Back Cam) Training Name of Trainee ________________________________________________________________ Name of Trainer ________________________________________________________________

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Video Certification Exam

1. Name the four parts of COMPLETE Weddings + Events’ BE AWESOME philosophy: 1. ____________________________________________ 2. ____________________________________________ 3. ____________________________________________ 4. ____________________________________________

2. When should you plan to arrive at the event? A. 30 minutes before the dress is put on B. When the girls arrive at the salon for hair and makeup C. After the ceremony has started D. None of the above

3. What is the standard dress code for COMPLETE Weddings + Events videographers: A. Tuxedo or suit B. COMPLETE Weddings + Events logo shirt, black slacks, belt and dress shoes C. Jeans and t-shirt

4. What mode should you always shoot Audio? A. There is no standard setting B. Automatic mode C. Manual mode D. All of the above

5. True or False: All weddings will have a Bouquet Toss and Garter Toss. True False

6. What does N.P.S. stand for in regards to COMPLETE Weddings + Events’ Customer Review Process with Listen 360?

A. Non-Point Source B. Network Policy Server C. Net Promoter Score D. National Provider System E. Non-Personal Services

7. What should you do if someone wants to book you at the event you’re shooting? A. Quote a price, collect a deposit and give them your business card B. Tell them to contact the local COMPLETE Weddings + Events franchise C. Get as much information as possible, list it on the Booking Sheet and give them a

business card D. Inform them that you do have your own business on the side and give them your personal cell phone number

8. What is COMPLETE Weddings + Events’ policy on drinking during an event? A. Only if approved by the host B. Only if there is an open bar C. Only if approved by the bartender D. Never

9. What is COMPLETE Weddings + Events policy on smoking during an event? A. Smoking is acceptable anytime B. Only outside, during a couple of times such as Dollar Dance or Dinner C. Only outside, while guests are arriving D. Smoking is not permitting while working

10. True or False: When you’re shooting as the Back Cam, it should be done in one con-tinuous shot and never stop recording

True False

11. What format are you expected to shoot in? A. 1080p 24fps B. 1020p 36fps C. There is no standard format D. None of the above

Video Manual

Event Quality

15

Confirm your Event Call the COMPLETE Weddings + Events office and confirm your events each week. Confirm the location, specific times, any special schedule notes, etc. If you are unsure of anything, ask your manager to clarify things so we are all on the same page. Pre-Call First impressions are very important when meeting the couple. This is a great chance to let your personality shine and make them feel comfortable with you. Be friendly and courteous with the client. This is your first opportunity to use the Be Awesome philosophy. During this meeting it is important you go over every little detail from beginning to end. Show your client you know how the day will go and that you’re confident you will not miss any detail. (Using our shot list will reinforce that you’ll be prepared.) It is important to suggest ideas based on your experience but in the end always go with what they want. Always specifically ask about the Family Interviews, this is one area where clients’ opinions vary greatly. Find out the specific details of what will make their event unique. Take note of the Planning Sheet paperwork to help identify this information. Look Professional Make sure you are dressed nicely; we want to look like we are a guest at the wedding. Our standard dress code includes a COMPLETE Weddings + Events logo shirt, black slacks, belt and dress shoes. Be Awesome Always have a smile on your face; smiles are contagious and remember this is a happy event. Treat your clients like royalty, remember there are always potential cliental in the wedding party. Have fun, laugh and enjoy the day along with everyone. Equipment Check Before even thinking about leaving for the event, double and triple check your equipment. Make sure your camera is working properly and lenses are clean. Always bring backup batteries or extra memory cards just in case. Make sure to use at least three 16 GB SD cards with at least class 10—40 MB/S or higher and your CF cards should be at least 133x. You should always go to your event prepared and expecting the unexpected. Shooting Format We expect all videographers to shoot in 1080p 24fps. Arrive 30 Minutes Before Dress Is Put On We can tell you with experience, always be early! During the Pre-Call, find out what time the Bride will be putting on her dress, be at the location 30 minutes prior. This timing will make sure that you cover all items on the shot list. Also, this will give you the ability to get some cool shots like the “Bride Reveal” and the exchange of gifts. Meet the Venue Staff As soon as you arrive at the venue, introduce yourself to the venue staff, Wedding Coordinator and the Officiant. Make sure to ask if there are any set rules you must follow, as shooting location can be a sensitive issue with some locations. Also, introduce yourself to the Photographer and let them know where you planning on being throughout the ceremony. This will help when they are positioning themselves around you. Work with the Photographer The Photographers are in control of the Pre-Ceremony timing of the event as well as posing some really cool shots. If you are working with a COMPLETE Weddings + Events Photographer, you can even coordinate some poses.

Video Standard Operating Procedures


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Ceremony Audio It is always recommended to be shooting with two different audio sources during the ceremony. One should be a wireless lapel mic on the Groom or plugged into the DJ board, if applicable. The other should be an on-camera microphone to capture natural room noise. If you have multiple audio inputs, use them. If not, use a secondary audio input like the Zoom H1. Always shoot audio in automatic mode. Always wear headphones to confirm audio signal is good. Please note that this is not always possible with Zoom lapel setup, so be sure to use that as a secondary audio. Manual Exposure While shooting, make sure you are manually setting exposure. Get to know where your exposure settings are on your camera to properly adjust on the fly as needed. Signature Shot List The Signature style shot list is broken down into two sections. The first section is a minimum number of unique shots. By “Unique Shots”, we simply mean that two right-to-left pans of the exterior do not count as two shots. However, if you switch locations and pan top-to-bottom, it is considered a new unique shot. The second section is the mandatory shots. The list of shots is mandatory, if possible. It is important to keep focus on the correct items while shooting an event. For instance, someone may get a lot great shots of the Bride getting ready, but forget to get shots of the exterior of the church. Every item listed helps improve the quality of the shoot, so be sure to get all of them. Occasionally, there will be a shot that is impossible. For example, there may not be a unity candle. If this is the case, simply write next to the item why it was not shot. Every item should have either a check or an explanation of why it was not accomplished. This is extremely helpful if a client has questions about any item that may be missing. Shooting Tips During the bridal march, the guests will stand up, be sure to still have a usable shot.

When shooting a Documentary, if you have a shot, keep it. The general rule is that moving will always ruin a good shot.

When shooting a Documentary, do not stop recording during the ceremony.

Keep your headphones on at all times.

Event Paperwork Fill out the Booking Sheet paperwork and turn it in along with your completed shot list. Write specific notes and comments of any problems on your Booking Sheet.

Video Standard Operating Procedures


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This list of questions has been designed to serve as a guideline to help you in making the Pre-Call to your client. Always use the Planning Sheet to walk the client through the Pre-Call. The most important aspect of the Pre-Call is to develop a relationship with the client and understand their vision for their event. 90% of your work is done through a successful and thorough Pre-Call. The other 10% is simply showing up and executing the event. Remember, first impressions are very important; above all, be friendly and confident. Try to offer suggestions based upon your experience, but then always do things the client’s way. The Pre-Call is designed to set the client at ease, not to add to any nervousness. If you have questions about specific events and need clarification, call your manager before your Pre-Call. Directions Ask for specific directions to all locations that the client would like you to attend during their event. Some locations you might want to verify are: Getting ready location (hotel, salon, bridal suite, etc.) First look location Ceremony venue Location between ceremony and reception (bar, park, etc.) Reception Venue, if different from ceremony venue

General Pre-Call Based upon the event times, inform the client when you expect to arrive to set up for the event. Confirm the event times: Ceremony ______; Reception ________ Pre-Call Questions “What time and where are you putting on your dress?” “Are you and your fiancé seeing each other before the ceremony?” “Are you using any special transportation (i.e. limo, party bus, etc.)?” “What time does your ceremony start?” “What time does your reception start?” “Would you like to do wedding party and/or family pictures before or after the ceremony?” “Who’s your photographer and would you mind if I contact them directly to coordinate things?” “Do you have a timeline for your event?”

Discuss Aspects of Event Verify all information on the Planning Sheet is accurate. Their plans may have changed since

they filled out the form, so be sure to update any incorrect information.. Ask if there are any circumstances that may be important to know, such as divorce in family,

recent funerals, etc. Discuss the overall involvement level they expect from you. Verify the balance due, if any, and ask who to collect it from. Discuss options with the client regarding Letter Reading, First Look and/or Family Interviews.

Review Timeline and Offer Your Assurance Review the order of events and give an overview of the night. Assure them that you are there to make sure everything runs smoothly and according to their plans and that everyone is going to have a great time. Let them know if they need anything, just ask!

Pre-Call


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2016 Videographer Shot List Client Name: ______________________ Circle One: Signature Signature Plus Premium Wedding Date: _____________________ Videographer 1: ____________________ Videographer 2: ____________________ CAMERA ___ Mic the Groom ___ Audio direct from DJ Board ___ Matching settings with other Videographer ___ Matching date/time with other Videographer RECOMMENDED SETTINGS 24 FPS with 1/50 Shutter Speed 1080P or higher Camera Audio ON PRE-CEREMONY ___ Church/Venue Exterior ___ Church/Venue Interior ___ Bride Getting Ready ___ Groom Getting Ready ___ Bride’s Dress Details ___ Interior Decorations CEREMONY ___ Processional ___ Bride Walking Down Aisle ___ Father Handing Off Daughter ___ Vows IN FULL ___ Ring Exchange ___ Unity ___ Groomsmen/Bridesmaids ___ First Kiss ___ Recessional RECEPTION ___ Venue Exterior ___ Venue Interior ___ Cake (before it’s cut) ___ Wedding Party Entrance ___ Toasts IN FULL ___ Cake Cutting ___ First Dance ___ Father/Daughter ___ Mother/Son ___ Bouquet/Garter Toss PREMIUM MAIN CAM ___ Bride Letter Reading/First Look ___ Groom’s Reaction to Bride Walking Down Aisle ___ Stabilized Camera Moves (Slider, Ronin, etc.) ___ Flat Color Profile (Cinestyles, S-LOG, etc.)

BACK CAM SHOULD BE ONE CONTINUOUS SHOT NEVER STOP RECORDING PROCESSIONAL ___ Smooth Pans Of Everyone Walking Down Aisle CEREMONY ___ After everyone walks by, lock the camera into a position that captures everything. Ideally, you should NEVER have to move the camera after placing the camera for the ceremony unless the couple walks off the stage RECESSIONAL ___ Hold the camera in place until the Bride and Groom have walked down the aisle half way then move out of the way to allow them to pass, continue shooting recessional until parents have left TIPS/TRICKS If your camera has a recording limit, look for dead-time to stop/restart recording The smoother your video looks, the better the end product

SIGNATURE + BACK CAM

PREMIUM SECONDARDY CAM

CAMERA ___ Flat Color Profile (Cinestyles, S-LOG, etc.) PRE-CEREMONY ___ Groom Getting Ready ___ Church/Venue Details ___ Groom Letter Reading/First Look CEREMONY ___ Signature + Back Cam RECEPTION ___ Reception Detail Shots ___ Bride + Groom Reactions to Toasts IN FULL TIPS/TRICKS Your job is to supply supplementary angles and shots to the primary shooter. Make sure you collaborate to pull off awesome shots!


19

Booking Sheet

Below is an example of a Video Booking Sheet that you will use for all COMPLETE Weddings + Events’ events. As noted below, you’ll see that these include pertinent information for your event, such as Client Names, Contact Information, Venue Location(s), Contracted Times, etc. The Booking Sheet is the paperwork that you will fill out and turn in at the end of your event.

Event Info: Including date, event type, hours of event, etc.

Your client, their contact info and times of your event.

Event loca-tion and any details about the venue.

Services booked, with other COMPLETE staff involved and their contact info.

Reflect on your event and mark the items performed/accomplished

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Booking Sheet Video Booking Sheet (continued)

More things to reflect on. Be sure to write down any issues with equipment used so management has the opportunity to fix them.

If clients prefer to pay their balance due with a CC you can write the info here. Be sure to check with management to verify which CC companies are accepted (e.g. Amex, VISA, etc…)

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Planning Sheet Below is an example of the Video Planning Sheet that you will use for COMPLETE Weddings + Events’ events. As noted below, you’ll see that these include pertinent information for your event, such as Client Names, Venue Location(s), Family Info., etc. The Planning Sheets are generated through the COMPLETE Weddings + Events CMS program where the client fills out the information. All information should be verified with the client during the Pre-Call, in case there are any changes.

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Planning Sheet Video Planning Sheet (continued)

Video Manual

Quick Reference Guide

24

GET LOTS OF SHOTS

Traditionally there are not enough

Get at least minimum requirements

The wider the variety, the better

VIDEO BIG IDEA BOOK Pre-Ceremony

GET ALL REQUIRED SHOTS

Every single item enhances the video

Give reasons if any item is not checked off the Videographer Shot List

BRIDE AND GROOM GETTING READY ARE VERY IMPORATANT

These are the “behind the scenes” shots that

video can really thrive on

Arrive early enough to allow time to get these shots

LETTER READING/FIRST LOOK/FAMILY INTERVIEWS

Have good audio

Use an interesting backdrop


25

VIDEO BIG IDEA BOOK Signature Ceremony

BE READY FOR IMPORTANT SHOTS BEFORE THEY OCCUR

Note timing from program

Be set up for items before they occur

BE SET UP FOR PROCESSIONAL

Get the face of every member of the Wedding Party

Make sure to capture Groom reaction to Bride entering

Everyone will stand when Bride enters, be in position

BE MORE MOBILE DURING CEREMONY

Shoot from a variety of locations

Get reaction shots of parents

Get details of clients during ceremony

THE VOWS

Capture them in their entirety

Shoot traditional 3-shot


26

VIDEO BIG IDEA BOOK Signature Plus (Back Cam)

Ceremony

SET UP IN THE MIDDLE OF THE ASILE, OFF TO THE SIDE DURING PROCESSIONAL

Shoot only a wide shot of a 3-shot; anything else can

create unusable footage

Shoot as if raw footage will not be edited

This allows for the best possible shots Notify photographer of locations

KEEP SHOT USABLE 100% OF THE TIME

Shoot only a wide shot of a 3-shot; anything else can create unusable footage

Shoot as if raw footage will not be edited

PROCESSIONAL

Be sure to catch the faces of all family and bridal party

Pan with each couple as they pass

Catch the start of every person's walk

RECORD ENTIRE EVENT

Do not stop recording for any reason

Record event during relocation

Record from grandparents entering to grandparents exiting

DON’T TINKER WITH SHOTS

When you have a good shot, keep it

Minor adjustments cause unneeded bits of unusable footage


27

VIDEO BIG IDEA BOOK Reception

LIGHTING IS VERY IMPORTANT

Use a headlamp whenever possible

High ISO settings cause unneeded grain in final product

GET THE SCHEDULE OF EVENTS FROM THE DJ

Be ready and set up for each special event

before it occurs

Have the DJ notify you when major events are about to start

SPOTLIGHT DANCES

On Signature, shoot a variety of angles from different locations

TOASTS

Shot should contain Toaster, Bride and Groom

Shoot all Toasts in their entirety


28

VIDEO BIG IDEA BOOK Audio

TWO SOURCES AT ALL TIMES

Always use an ambient mic source

When at ceremony, wireless lapel goes on the Groom

When at reception, hook up recorder/transmitter to DJ booth

USE AUTOMATIC AUDIO

Allows us to focus on framing shots

ADJUST AUDIO WHEN DISTORTED

Always monitor with headphones if possible, audio can look good on monitors, but sound bad

If staticy, change channels on both transmitter and

receiver If overblown, make sure auto is set, then turn

transmitter signal down to lowest setting


29

VIDEO BIG IDEA BOOK Drone/Aerial Footage

DRONE/AERIAL FOOTAGE

Keeping the safety of the guest at the upmost importance, always be aware of your surroundings while creating Drone/Aerial Footage

Be sure to get unique shots from different angels and views


Documents

Video Manual - Complete Manual.pdf · ___ Review Videographer Shot List from previous Signature On-Site Phase Training ___ Set up video equipment and provided items (without Trainer

Video Manual - Complete Manual.pdf · _ Review Videographer Shot List from previous Signature On-Site Phase Training _ Set up video equipment and provided items (without Trainer