Vigilmetrics (Pty) Ltd  

PO Box 71837 Bryanston 

2021 www.vigilmetrics.com info@vigilmetrics.com 

 

Technical Flow 

Diagrams

 

               

  

This document was created and printed by:  

Vigilmetrics The Gabba The Campus 

57 Sloane Street Bryanston South Africa 

2021  

www.vigilmetrics.com info@vigilmetrics.com 

   

Technical Flow Diagrams

| Intelligent Reporting 1

Content

1. Intelligent Reporting ....................................................................................................................... 2

2. Data Manager ................................................................................................................................. 4

3. Channel Insight ............................................................................................................................... 6

4. InfoView Manager ........................................................................................................................... 8

5. Spreadsheet Reporting ................................................................................................................. 10

6. Digital (Single) Channel ................................................................................................................. 12

7. SaaS ............................................................................................................................................... 14

Technical Flow Diagrams

| Intelligent Reporting 2

1. Intelligent Reporting

Intelligent Reporting is used by clients with specific performance measurement requirements

which are not being met by their current solutions.

Intelligent Reporting can be done through and In-House Reporting interface or as a Software As A

Service (SaaS) solution. Data is collected from various sources onto the Reporting servers where reports

are collated and displayed upon request.

Vigilmetrics Intelligent Reporting is the solution for clients who have specific performance measurement

requirements which are not being met in any of their current products. This is the most flexible solution

imaginable as it allows clients to dictate their demands – as numerous or as simple as they may be!

Our solution will turn your blank canvas into a variety of:

Dashboards and scorecards – visually appealing and easy to interpret

Performance Reports – from any data source or location

Management Reporting – for any business unit at any level

SpreadSheet Reporting – quick and easy from existing spreadsheets

Custom Interfaces – your own corporate identity and structures

Technical Flow Diagrams

| Intelligent Reporting 3

Data Collection (Vigilmetrics Data Manager)

`

Reporting andData Server

Data Source 1 Data Source 2 Data Source 3 Data Source 4

Excel / Log Files

ERP, SAP, Oracle, JDE, etc

Proprietary Applications

3rd Party Applications

SaaS Reporting(a)

Inhouse Reporting(b)

Technical Flow Diagrams

| Data Manager 4

2. Data Manager

Data Manager is a powerful tool built to collect all business and channel information from any and multiple source location(s).

Once the data has been received it is compressed, optimised, encrypted and undergoes integrity testing before storing in either a client or

Vigilmetrics (SaaS) data warehouse.

Data collected can be sanitised for further use in performance reporting – whether this is one of the Vigilmetrics solutions or an existing system a client

has.

The advantages you will enjoy by using Data Manager are:

Data collection is possible from multiple locations.

There are no restrictions in platforms or formats from which data can be collected.

Data once received can be sanitised or altered to fit the format required for eventual performance reporting. Part of this process can be

compression, filtering and categorising of data.

Data collection can be scheduled at the most convenient times when no unnecessary load is placed upon the crucial business infrastructure

during the work day.

Built-in intelligence to know when data is complete and for how long it should try to gather missing pieces.

Ideal ETL and data gathering tool to compliment any existing data warehouse systems you have in place.

Vigilmetrics or any other performance reporting tool can be integrated with Data Manager to present reports to business.

Technical Flow Diagrams

| Data Manager 5

EmailSocial Media Web Ecommerce Stream Kiosk SMS POS03POS02POS01

Marketing Channels

Encryption IntegrityRationalisation and Optimisation

Compression

Data Processing

FTP to Data Location Schedule Time

Data Collection

Print Services

Network Apps

Client DataWarehouse

LDAP

Vigilmetrics (SaaS) Data Warehouse

Oth

er Bu

siness C

han

nels IT

Net

wo

rk a

nd

Ch

ann

els

Production

Sales

HR

Other

Data Manager

Proxy

Legal OR

Technical Flow Diagrams

| Channel Insight 6

3. Channel Insight

Channel Insight reporting is a ready to implement, end-to-end solution for marketing channels. These solutions are available in Single

Channel, Clustered Channels and Cross Channel.

Information from digital and traditional channels is gathered and goes through the Vigilmetrics vetting processes before being made available to

clients.

It takes them from channel activity, and data gathering to single and cross channel analysis and channel measurement insight.

The products and solutions included in our Channel Insight offering are:

Single Channel – whether it be in a virtual or real environment

Clustered Channels – multi-channel marketing efforts

Cross Channel – cause and effect across all channels

Channel Performance Measurement – trends, benchmarking and relationships

BEAR Reports - behaviour evaluation and activity reviews

Technical Flow Diagrams

| Channel Insight 7

Marketing Channels - Traditional

Client DataWarehouse

Data Collection (Vigilmetrics Data Manager)

Give the data integrity

Social Media

POS03POS02POS01

Marketing Channels - Digital

EncryptionIntegrity Rationalisation and Optimisation

Compression

Vigilmetrics (SAAS)Data Warehouse

Single Channel

Data Warehousing Options

SMS

KioskStream

EcommerceWeb

Email Helpdesk

Call Centre

Direct Sales

Telephony

Display SccreensCluster Channel Cross Channel

Reporting Options

Technical Flow Diagrams

| InfoView Manager 8

4. InfoView Manager

InfoView Manager with its powerful data visualisation capabilities can be used to display

important company or promotional information.

Information from disparate data sources can be combined to create at-a-glance insight.

With powerful data visualisation capabilities you can communicate to your staff or customers in the

remotest or access restricted locations through TV screens.

With an accompanying content manager set-up we can help you manage what gets displayed, when and

in the correct sequence – tailored to your selected audience.

InfoView Manager can be as diversely deployed from a control room or a manufacturing plant to display

work and project status, safety advice and tips, and video clips - to the other extreme where you are

communicating to customers in a retail store; or a reception area; or to staff in a call centre.

Technical Flow Diagrams

| InfoView Manager 9

Production

Sales

HR

Other

ReportingServer

DatabaseServer

ContentManagementTV 1

TV 2

TV 3

Production

Sales

HR

Other

TV 1

TV 2

TV 3

VPN / WAN

Router

Head Office

Production Plant / Branch

Content Manager

Control Room 1

Control Room 2

Reception

Control Room 1

Reception

Sales Room

Technical Flow Diagrams

| Spreadsheet Reporting 10

5. Spreadsheet Reporting

Spreadsheet Reporting is widely used by clients who have a myriad of performance spreadsheets they updated on a regular basis.

Spreadsheet Reporting collates information gathered from various spreadsheets and presents improved reporting with integrity.

While they may be constantly encouraged to pursue good data governance and stick to a source or centralised system, the temptation is too great for

users to turn to the simplicity and manageability of spreadsheets.

The Spreadsheet Reporting tool allows you to turn these manually, and sometimes quite complex spreadsheets into simple, flexible and effortless

Intelligent Reporting!

Spreadsheet Reporting will formalise your spreadsheet data and improve your reporting integrity. We propose a 5 stage ‘data life cycle’ to achieve this

migration from spreadsheet anarchy to Intelligent Reporting! The 5 C’s of Vigilmetrics Spreadsheet Reporting are:

Create – use spreadsheets as a reporting creation tool

Capture – centralise and formalise the report data

Clean – sanitise the data to ensure it conforms to requirements and parameters

Collate – before publishing your data make sure all different sources have been gathered

Channel - display the data through any interface or reporting channel you desire i.e. dashboards, scorecards, reports etc.

Technical Flow Diagrams

| Spreadsheet Reporting 11

Data Collection (Vigilmetrics Data Manager)

Vigilmetrics Reporting

Database(Data warehouse)

Capture Clean Collate

Create Data

Market Channels (e.g.

display screens)

Channel the data

Give the data integrity

User 1

User 2

User 3

Technical Flow Diagrams

| Digital (Single) Channel 12

6. Digital (Single) Channel

Digital (Single) Channel reporting is for clients who view these channels as Single Channel,

Clustered Channels and Cross Channel.

The Digital (Single) Channel comprises of Web, Email, Ecommerce, Stream, Kiosks, SMS and the fast

expanding Social Media outlets.

Vigilmetrics Digital (Single) Channel analytics provides clients with performance reports on any channel

which they measure in the form of scorecards, dashboards and performance reporting with KPI's and

granular detail level drill-down reports.

Digital Channels readily available:

Web

Email

Ecommerce

Social Media

Point Of Sale

Call Centre

Telephony

Direct Sales

Help Desk

Stream

Kiosks

SMS

Each of the mentioned channels (as well as any which you currently track and are not listed above) can

provide a set of reports by using Vigilmetrics built in functionality. Vigilmetrics is complimentary with

other existing tracking tools such as SAS, Adobe Marketing Suite, Google Analytics and others, ensuring

you optimise your reporting requirements to the full.

Any reporting areas not covered above can be built upon request or may be readily available in the

Vigilmetrics Management Reporting solution.

Clients who need to view a collective result for more than one channel should look at our Clustered

Channels and Cross Channel solutions.

Technical Flow Diagrams

| Digital (Single) Channel 13

Client website monitored by Vigilmetrics

Data Collection

Data Storage

API

(b) InhouseInfrastructure(as per SaaS

model)

(a) SaaS(refer to SaaS

Model)

Data Servers

Client website monitored by a 3rd Party Vendor

(e.g. Google Analytics)

Reporting Reporting

Technical Flow Diagrams

| SaaS 14

7. SaaS

Any and all of the Vigilmetrics solutions can be purchased as a Software as a Service (SaaS) solution.

Vigilmetrics is adaptable to incorporating data from any source and displaying that data in visually appealing and intelligent reports – even if that data

is already part of an existing performance measurement framework.

Technical Flow Diagrams

| SaaS 15

Client premises or

hosted environment

WEB 02

WEB 01

REPORTING

STAGING 01

STAGING 02

STAGING

COLLECT 02

COLLECT 03

COLLECT 01

COLLECTION

DATA01

DATA02

DATA03

STORAGE ADMIN

BACKUP

NETWORK STORAGE

Vigilmetrics Infrastructure

Client reporting

through browser

 

               

   

www.vigilmetrics.com info@vigilmetrics.com