VISAKHAPATNAM MUNICIPAL CORPORATION

SAUKARYAMe-nabling the Municipal Corporation to reach out to

you.Providing various Civic services through Information Technology.

SAUKARYAM (Meaning facility)

Listed amongst the world’s most useful sites.

One of the first of its kind in the country.

An IT-driven initiative reaching out to the

citizens of Visakhapatnam.

The project “Saukaryam” has the potential to provide great convenience to citizens, timely redressal of their grievances and cutting down of red tape delays.

Shri. N. Chandrababu Naidu, Chief Minister of Andhra Pradesh

VISAKHAPATNAM MUNICIPAL CORPORATION

THE EARLIER SYSTEM Paying tax was taxing for the citizen.

Eg: Paying of property tax involved several visits to bill collectors, banks and the Corporation.

Made reconciliation of amounts difficult for the Corporation. Eg: Demand Collection Balance took

about a month and was inaccurate.

Huge amount of paper work.

Inaccurate and incorrect information.

Inadequate monitoring.

OUR IDEA OF E-GOVERNANCE• Information is the government’s biggest equity and

should be used for the greater public good.

• More “e” and less government.

• Organic growth requiring lower start-up costs.

• Updating records in real time.

• Public / private partnership.

• Citizen focused.

• Systems re-engineering.

INITIATIVES & METHODOLOGY

Computerisation of past records.

Development of Software Organically

Setting up of LAN & WAN networks.

Skill training for in-house staff.

Selection of private partners.

Public – private partnerships.

(How we did it)

EXPERIENCES

Initial resistance from staff and skepticism from citizens.

Gradual acceptance.

Enthusiastic participation by all.

IN-HOUSESYSTEMS

BANK COLLECTIONCENTRES

E-SEVA SAUKARYAM(CIVIC CENTRES)

WEBSITE

PAYROLL

HUMAN RESOURCE

ACCOUNTS

TAX COLLECTION

BIRTH/DEATHREGISTRATION

TAX COLLECTION

COMPLAINTREDRESSAL

BUILDING PLANSAPPROVAL, TRADE

LICENCES

WATERCONNECTIONS

BIRTH/DEATHREGISTRATION

COMPLAINTREDRESSAL

BUILDING PLANSAPPROVAL, TRADE

LICENCES

ONLINECIVIC FORUM

TAX COLLECTION

PAYMENTGATEWAY

ONLINESANITATION

NET WORK

MODULES & SERVICES

INFRASTRUCTURE WORK ONLINE

Management Information System for civil works put into place.

Module linked to website for citizens to know the status.

Contractors get online tender notices.

Budget monitoring & adherence becomes possible.

E-Procurement

LAN: 3 sq. Kms.

MAN: 80 sq. Kms.

NETWORK @ VMC

SOME CITIZEN-FRIENDLY, PIONEERING FEATURES

Collection of payments through Credit cards.

Home delivery of tax receipts.

Registration of births/deaths online.

Home delivery of birth / death certificates

HOW HAVE WE FARED? – A PROGRESS REPORT

Life of citizens made much easier.

Redressing of complaints reduced from months to hours.

Website receives over 1 lakh hits per month.

Over 3000 citizens approach civic centres for various services every day.

Revenue collection up by 30%.

A user-friendly touch screen for computer illiterates.

REASONS FOR OUR SUCCESS

• Tasks simplified by breaking into small doable tasks.

• Multiple stake holders.

• Education & sensitization of citizens.

• Being sensitive to the needs and concerns of citizens.

• Encouragement from an IT-friendly State Government.

AWARDS & RECOGNITION

• Stockholm Challenge Award (Finalist)

• CRISIL

• UNDP TUGI

• CSI – TCS

• National Institute of Urban Affairs

While effective governance is our duty, it enthuses us when we are acknowledged.Some of the awards we have received:

THE ROAD AHEAD GIS data based on aerial survey and satellite imagery

to aid decision-making.

Mapping of databases to GIS images for property tax etc.

Remote monitoring of water supply, lighting, vehicle fleet.

Call Centres.

Paper less office.

To apply for ISO 9002.

Thank you for your attention