Vision Statement Conclave in Dubaimagazine and the money spinning Forbes.com website. Steve Forbes has run for the President of the USA twice, in 1996 and 2000. That has elevated him

January 2008, Vol: 4 / Issue: 1 International

Report filed by A

dil Ahm

ad

TCS was the Official Event Courier of the fourth annual Leaders in Dubai BusinessForum that got under way on the 18th of December '07 with the mantra 'Networkingfor the Present, Ideas for the Future'. Steve Forbes, Robert Kaplan, Philip Kotler,Richard Branson, Muhammad Yunus, Malcolm Gladwell, Justin Hughes, SallieKrawcheck, Nikesh Arora, Daniel Pink and Kofi Annan were amongst the speakerswho shared some potent insights in the fields of strategy, marketing and management.The Al Rouad panel debate brought together some of the leading Gulf nationals in thebusiness world to deal with difficult issues like the economic survival of the Gulf Statesthat do not have an unlimited supply of oil, and the challenge of creating 100 millionjobs that the Middle East will requireby 2020. The CNN CEO debatefocused on the Arab world goingglobal.

Vision Statement“TCS will be recognized andrespected as a professional,innovative and profitableinformation and knowledgebased logistics servicesenterprise”

Chairman & CEO’s Messages 02

TCS in the News 10

Corporate Profiles 11

Clean up the World 12

Fun Occasions at TCS 14

Canadian Business Council 15

TCS Veteran 16

Great Intentions 18

PatronKhalid N. Awan

Chief EditorJamil Janjua

EditorAdil Ahmad

Graphic DesignerS. Shahbaz

Members of Editorial CommitteeMohamed RobelFaraz Siddiqui

TCS Cus tomer Newslet ter

Grand Business LeadershipConclave in Dubai

Continued page 3

02 January 2008, Vol: 4 / Issue: 1

TCS Customer Newsletter

Greetings to our valued clients, and we are happy to be in your midst with morenews, and a special feature on the Leaders-in-Dubai that generated somepriceless thoughts by formidable business leaders on a broad range of issuescritical to success in the new world order. Mr. Kofi Annan may not qualifyas a business leader, but his presence lent the event added meaning ashe campaigned for stepped up Corporate Social Responsibility in addressingthe woes of the world.

TCS Express Worldwide LLC joined forces with a host of corporatesponsors and many thousands of volunteers, under the aegis of theDubai Municipality, to celebrate 'Clean up the World', one of the world'slargest clean-up drives which attracts more than 40 million volunteersin over 120 countries every year. It was an exhilarating though tiringexperience that enhanced the 'feel good factor' in each and every oneof us, and we carry a detailed photo-feature of the event in this issue.

Bartercard, Fast Express and Dubai Islamic Bank feature in our CorporateProfiles column, as also does the Canadian Business Council on whoseexecutive committee I have the privilege of serving.

In this issue we celebrate three of our 'old timers' who have been withTCS for over 20 years and contributed to customer satisfaction across

the board. We also carry the New Year resolutions of our colleagues withthe express purpose of holding them to their good intentions throughout

the year!

Thank you for giving TCS your vote of confidence, and we assure you of ourbest services at all times.

Jamil [email protected]

My sincere best wishes to our readership, and Ihope businesses are flourishing in these verydynamic and challenging times. TCS embodiesthe same bedrock principles which have enabledus to serve you with a commitment that has wonyour trust over the last 25 years. I hope and praythat the New Year brings for all of us peace,progress and prosperity.

Khalid N. Awan

MessageChairman's

CEO’sMessage


Making it all possible were the founding sponsors Citi PrivateBank and Nokia, joined this year by master developer DubaiProperties, BIDAYA, Addax Bank, MasterCard, The MonarchDubai, Cadillac, Fujitsu Siemens, Ithmar Capital, Al-Barari, DAMACProperties, Dubai Real Estate Institute, SP Jain Center ofManagement, Omniyat Properties, and Gold Coast Tourism.

Continued from Cover

Grand Business LeadershipConclave in Dubai

Steve Forbesopened the innings on day onespeaking on the rise of China asa new power and its future rolein the world economy. "A lot ofpeople think the world is comingto an end," said Forbes. "It isnot, I assure you. Wiseentrepreneurs, the ones whoknow how to manage balancesheets and have an eye on thefuture, only see opportunities."The publishing empire that heruns, started by Scottishimmigrant BC Forbes in1917, is now worth over US$

1 billion, led by the flagship Forbesmagazine and the money spinning Forbes.com website. SteveForbes has run for the President of the USA twice, in 1996 and2000. That has elevated him to the role of business guru and elderstatesman, and he is a close confidant of most Western leaders.He has launched Forbes Arabia out of Dubai, and has becomefamiliar with the region's wider business issues. He insists that talkof the current boom leading to bust is unfounded as Arabgovernments have been smart enough to diversify their economies."The key thing is that a lot of economic infrastructure is being putin. This goes beyond physical real estate assets. It's the brainpower. Places like Dubai have made themselves hubs for all kindsof activity. When you go beyond the headlines there areopportunities," adds Forbes emphatically. He has won the prestigiousCrystal Owl Award a record four times. It is formally given by theUSA Steel Corporation to the financial journalist whose economicforecast has proved most accurate.

Eleven years ago Time magazine ruined Steve Forbes hopes ofthe Republican nomination by running a special issue tearing aparthis plans for a flat rate of tax across the USA. That same magazineis now advocating the benefits of a flat tax rate. Like many of Forbesother revolutionary ideas in 1996, they were dismissed then butare being embraced now.

Justin Hughesspoke on High Performance Teams, and howconsistently world class performance can bedelivered with a constantly evolving team,making performance independent of specificindividuals. He is Managing Director of MissionExcellence, a team of former Red Arrows, fighterpilots and training experts who now specializein the development of outstanding leadership,teamwork, and execution skills for corporateteams across a broad spectrum of sectors.Mission Excellence uses a variety of modelsand techniques based on processes andbehaviors proven in both training and operationalroles in the unforgiving world of military fast-jetaviation. When it comes to multi-functional teamsoperating under pressure, Mission Excellencedelivers clear direction on what works and whatdoesn't.

Hughes flew the Tornado F-3, the RAF's frontlinedefense fighter aircraft, for 6 years, taking partin both training and operational deployments allover the world, including support of US peace-keeping operations, and was qualified to leadany scale of mission. In 1999 Hughes wasselected for the Red Arrows where he servedfor three years performing over 250 displaysworldwide.

He has no intentions of running for the WhiteHouse again, seeing his role in politics now asan agitator, focusing on the virtues of persistenceand remedial education.

03www.tcsuae.com



Robert S. Kaplan spoke on Performance Excellence, and why fewerthan ten percent of effectively formulated strategies are successfully implemented.Balanced Scorecards, Strategy maps, Strategic Themes, and linking strategyand operations by using the time-driven activity-based costing innovation forstrategic planning and operational execution were all part of Kaplan's ratherintense presentation. He is a Baker Foundation Professor at Harvard BusinessSchool, and co-creator together with David Norton of the Balanced Scorecard,the premier tool for strategy execution that aligns a company's current actionsto its strategic objectives. His 13 books and 16 Harvard Business Review articlesover the past 25 years have transformed the measurement of business strategy.

Philip Kotler spoke on Marketing Strategy. He is the S. C. Johnson& Son Distinguished Professor of International Marketing at the NorthwesternUniversity Kellogg School of Management in Chicago, and hailed by theManagement Center Europe as the world's foremost expert on the strategicpractice of marketing. He has authored what is widely recognized as the mostauthoritative textbook on marketing so far, 'Marketing Management', that isnow into its twelfth edition. Amongst the many awards that Kotler has receivedis the 'Marketing Educator of the Year' from the American Marketing Association,and 'Marketer of the Year' from the Sales and Marketing Executives International.

Improving marketing's role in company relationships, finding new marketingopportunities, using new ways to communicate, using new technologies andmeasuring marketing results, and putting marketers on the board by recognizingmarketing as a strategic concern and having the board appreciate it as astand-along function were amongst the highlights of Philip Kotler's presentation.He spoke of the old versus the new methods of marketing, and wondered ifit was time to turn back the clock. He spoke of the freedom of communication,and the negative impact of controlling creativity, and the problem with crediblemeasurements of information and statistics when doing business in emergingmarkets.

Sir Richard Branson spoke on Leadership and Climate Change, andwhy caring about people, and seeking the best in everyone, is a vital characteristicfor every leader to possess. He detailed the key factors that motivate and inspirepeople to believe and take pride in their job and their organizations, and the businessof taking risks and how to successfully deal with failure.

The impact of global warming and climate change on business is of special concernto Sir Richard Branson, and he warns against dependence on fossil fuels, andemphasizes the importance of investing in alternative energy and developingcommercial solutions to environmental challenges.

Branson's Virgin Group operates in many diverse sectors such as air travel, mobilephones, financial services, retail, music, drinks, rail, luxury properties, and spacetravel. His airline Virgin Atlantic Airways is now the second largest British long haulinternational airline, and the recipient of many major awards. He has achievedincredible wealth, fame and respect while still managing to have a good time! In1999 Branson was knighted Sir Richard for services to entrepreneurship.


05www.tcsuae.com

Professor Muhammad Yunus spoke of a New Brand ofCapitalism that went beyond mere profit making and turned the world of bankingupside down, questioning why banks engage in the most flagrant financialapartheid. Yunus is the founder and managing director of the Grameen Bank,and in 2006 he and the Bank were jointly awarded the Nobel Peace Prize 'fortheir efforts to create economic and social development from below'.

The professor feels that poverty in the world is an artificial creation and doesnot belong to human civilization, saying there is a need for institutions and theirpolicies to be radically redesigned. He also feels that charity is not a long termstrategy for addressing the global imbalances between rich and poor. GrameenBank is built on Yunus's conviction that poor people can be both reliable borrowersand avid entrepreneurs. Grameen Bank has issued more than US$5.1 billionto 5.3 million borrowers, maintaining a repayment rate of 99 percent. The successof the Grameen model has inspired similar efforts throughout the developingworld and across five Continents.

Sallie Krawcheck spoke on Leadership in Financial Services. Sheis the Chairman and CEO of Citi Global Wealth Management, and responsiblefor The Citi Private Bank, Citi Investment Research and Citi Smith Barney.Appointed to this role in March 2007, Sallie overseas one of the largest wealthmanagement businesses in the world with nearly US$1.4 trillion in client assets.

Sallie is acknowledged as one of the leading business personalities in the worldtoday. In 2002 she was recognized as one of Time magazine's 'Global BusinessInfluentials', and in 2003 Fortune magazine named her the 'Most InfluentialPerson Under the Age of 40'. For five straight years, between 2002 and 2006,Fortune also recognized Sallie as one of the 'Most Powerful Women' in business.Forbes magazine in 2006 had her as number 6 in the rank of the 'World's 100Most Powerful Women'. Sallie is a member of the Citi Management, Operatingand Business Heads Committees, as well as the Citi Foundation Board and CitiBusiness Practices Committee. She joined Citigroup in October 2002 as Chairmanand CEO of Smith Barney where she oversaw the global management of theSmith Barney and Citi Investment Research Businesses. In 2004 she wasappointed Chief Financial Officer and Head of Strategy for Citigroup Inc.

Malcolm Gladwell has authored two New York Times bestsellers,'Blink' and 'Tipping Point', and spoke on the Tipping Point, with a discourse onthe intuitive manager, and why the best managers are the ones who act oninstinct and how they can tap into this powerful resource. He spoke of a roadmap for businesses trying to promote internal institutional change, speed up theadoption of new ideas, and strengthen company culture. He dealt with creatingeffective and memorable communication that sticks in the minds of the targetaudience and creates a lasting impression. He is intrigued by the law of epidemicsand how it can shed new insights on breaking through the clutter when tryingto reach consumers.

Gladwell has an incomparable gift for interpreting groundbreaking research inpsychology, sociology and neurology, and applying it to business. He is currentlybased in New York as a staff writer for the New Yorker magazine.



Nikesh Arora is Google's President of Europe, Middle East andAfrica (EMEA) Operations, and spoke on the Business of the Future and theinformation democracy that is accelerating empowerment in a rapidly expandingworld of information and becoming the ultimate globalizing force of the 21stcentury. He talked of going beyond traditional research and unlocking valuefrom the web, saying that we have only reached the tip of the consumer searchphenomenon and haven't seen anything yet! How in some cases you don'thave to be first, you just have to be very good.

Nikesh is responsible for Google's business in over 25 countries and ismanaging, scaling and building a team of about 2500 people. He is developingand deploying Google's products and marketing strategies in these markets,and is working with over 100,000 advertisers to help them target and engagewith consumers on the Internet. With the background of an analyst, Nikesh'smain areas of focus have been Consulting, IT, Marketing and Finance. In 1989Nikesh graduated from the Institute of Technology in Varanasi in India with aBachelor's degree in Electrical Engineering. He holds an MS and CFACertification from Boston College, and an MBA from Northeastern University,all of which were awarded with distinction. Prior to Google Nikesh heldmanagement positions with T-Mobile, Deutsche Telekom, Putnam Investmentsand Fidelity Investments. He has developed and taught courses in businessturnaround, corporate workouts, and financial management as Adjunct Facultyat both Boston College and Northeastern University.

Kofi Annan needs no introduction and, understandably enough, spokeon The Art of Diplomacy. He talked of the need for far sightedleadership in the Middle East during a time of great globalenterprise, and why doing business in a foreign countryneeds to be about more than just profit making. He said thatcorporate diplomacy is crucial to the credibility of a companyin explaining, positioning and doing business. "The art ofeffective business to people relationships coupled withexcellent communication is the key to effective corporatepublic affairs," said Mr. Annan. "There is a growing importanceof corporate social responsibility and it poses challenges forcorporate communications and diplomacy."

Kofi Annan served as the Secretary-General of the UnitedNations between 1997 and 2006, and was the first Secretary-General to be chosen from the ranks of the United Nationsstaff, and the first from a black African nation to hold theposition. He received the Nobel Peace Prize in 2001. Duringhis tenure he made his mark as an advocate of humanrights, the rule of law, and the revitalization of the UnitedNations. He sponsored a Global Compact initiative to promotecorporate social responsibility, and was instrumental in layingout the Millennium Development Goals, a strategy to meetthe needs of the world's poorest by 2015. Annan also initiatedthe Global Fund to fight AIDS, Tuberculosis and Malaria.

Daniel Pink brought up the rear in forceful fashion on Day Three ofthe Forum with a full-day Master Class on 'Giving Your Organization a NewWay of Thinking', and dwelt at length on bringing out the 'right brain' in leadersand others, and got into the details of what talent wants and how it can benurtured for peak performance. Daniel Pink is the author of 'Free Agent Nation'and 'A Whole New Mind', and has written articles and essays for the New YorkTimes and Harvard Business Review amongst others.

"The economy that's emerging today confers the greatest rewards on a differentkind of person with a different kind of mind," says Pink. "It rewards not 'left-brain' knowledge workers, but 'right-brain' creators and empathizers. We aremoving into a world where the scales are tilting away from logical left-brainthinking and more towards right-brain thinking. Away from pure logic anddeductive reasoning, toward artistry and empathy."

had the regional heavyweightsin full form generating a'Strategy for the Future'.Amongst them were SheikhaHanadi Nasser Bin Khaled AlThani (Vice Chairman andManaging Director AMWAL),Mutlaq H. Al Morished(Chairman YANSAB), ShaikhMohammed Bin Essa Al Khalifa(Chief Executive, BahrainEconomic DevelopmentBoard), Abdul Aziz Al Ghurair(CEO, MASHREQ), and Dr.Sami Mohsen Baroum(Managing Director, SAVOLAGroup). Cyba Audi, the AlArabiya Anchor, moderated thedebate that took cognizance ofthe accelerating regionaldiversification beyond oil as akey to economic survival in thefuture. Also under debate wasoverhauling the Arabeducational system, andmaking knowledge an agent ofchange in the region's futuredevelopment.

Sheikha Hanadi Nasser Bin Khaled Al ThaniVice Chairman and Managing Director AMWAL

Mutlaq H. Al MorishedChairman YANSAB

Shaikh Mohammed Bin Essa Al KhalifaChief Executive,

Bahrain Economic Development Board

Abdul Aziz Al GhurairCEO, MASHREQ

Dr. Sami Mohsen BaroumManaging Director, SAVOLA Group

Al Rouad RoundtablePanel Debate

The

07www.tcsuae.com


focused on the Arab world going global, and wasmoderated by CNN Anchor John Defterios. The

participants here were Dr. Nahed Mohammed Taher(CEO, Gulf One Investment Bank), Dr. Saad H. AlBarrak (CEO, ZAIN), Mr. Shafik Gabr (Chairman andManaging Director, Artoc Group for Investment &

Development), Engineer Nasser H. Al Ansari (CEO,Qatari Diar Real Estate Investment Company), AminaTaher (Executive Director, Zabeel Investments), andJames Bennett (Managing Editor, Arabian Business).Also in the fray was celebrity CNN Anchor BeckyAnderson, a skilled interviewer and adept at the

close questioning of world leaders.

Trust a Leader to Deliver

The three days of the fourth annual Leaders in Dubai Business Forum were a runaway success, and generated the kindof brainstorm that gave Dubai a special luster in the eyes of the world and the heavens above. Peace, progress and

prosperity on Earth for humanity in harmonious cohabitation was the objective that all present were in pursuit of, with caringand sharing as the defining parameters underscored by an attitude of gratitude. Viva le Dubai!

Dr. Nahed Mohammed TaherCEO, Gulf One Investment Bank

Mr. Shafik GabrChairman and Managing Director,Artoc Group for Investment & Development

Engineer Nasser H. Al AnsariCEO, Qatari Diar Real Estate Investment Company

Becky AndersonCNN Anchor

Cyba AudiAl Arabiya Anchor

Amina TaherExecutive Director, Zabeel Investments

James BennettManaging Editor, Arabian Business

Dr. Saad H. Al BarrakCEO, ZAIN

John DefteriosCNN Anchor

The

CNN CEODebate






11www.tcsuae.com

Fast express is a young and upcomingcompany in the courier and logisticsbusiness. The services were rolled outto the customers in 2005 and sincethen the company has achieved manyvistas and scaled new horizons withthe help of people drawn from acrossthe industry. The team comprisesemployees from different nationalities.

Fast Express is headquartered at Dubaiand services all the seven Emirateson its own, with plans to expand intosmaller markets in UAE for a widergeographical coverage and deeperpenetration. The company is aseparate, limited liability company andis part of the Fast Rent-a-Car Group.The Fast Rent-a-Car is more than adecade old and a market leader inproviding cars on hire and rentals withoffices across the Emirates. It has morethan 6000 cars on hire and employsmore than 1800 employees.

The company has arrangements toservice the International market byRoad and Air, and uses the expertiseof multinational express companies tocater to the requirement of itscustomers. The company also utilizesthe expertise of TCS in select marketsand the relationship between thesetwo companies is slated to grow intimes to come. Syed Naushad Haiderof TCS is a vital link between the twocompanies, with Rajesh Goveas andSherjeel Malik providing valuablesupport.

The Vision at Bartercard is to lead atrading environment without boundarieswhere the community enjoys success,prosperity and quality of life. It's Missionis to facilitate growth and provideopportunities for companies fromdiverse industries with commitment toservice excellence and advancedtechnology.

Bartercard is unlike any other credit ordebit card because you pay throughBartercard with your goods andservices...not cash. The Bartercardsystem helps businesses, particularlySmall and Medium Enterprises,increase sales due to definedmarketing through Bartercard'sdedicated promotional channels to over55,000 member businesses aroundthe world. Member businesses reduceexcess, slow moving inventory andunused personnel time without issuingdiscounts due to the additionalbusiness gained via being a memberof Bartercard.

Bartercard members use theBartercard Trade Dirham currency inpreference to cash when buying goodsand services, in particular for recurringand major business expenses. Thisreserves cash for unscheduledexpenditures and investment back intothe growth of the business, as well ascreating demand for member productsand services within the network.

Dubai Islamic Bank has the unique

distinction of being the world's first

fully-fledged Islamic bank, a pioneering

institution that has combined the best

of traditional Islamic values with the

technology and innovation that

characterise the best of modern

banking. Since its formation in 1975,

Dubai Islamic Bank has established

itself as the undisputed leader in its

field, setting the standards for others

to follow as the trend towards Islamic

banking gathers momentum in the Arab

world and internationally.

Islamic banking and finance is now

one of the world's fastest-growing

economic sectors that comprise more

than 400 institutions with assets under

management in excess of US$ 1 trillion

(US$1,000 billion).

In this context, the role of Dubai Islamic

Bank is even more impressive. Yet,

the bank remains true to its roots as a

customer-centered organisation where

close personal service and

understanding form the basis of all its

relationships.

Shabeen Haris, Territory Manager TCS

UAE, has the privilege of servicing

Dubai Islamic Bank. There are a lot of

projects that TCS handles including

Credit card deliveries and Password

deliveries.

CORPORATE PROFILE

http://www.fastexpressuae.com/main/corporate.aspx

http://www.bartercard.com/http://www.members.bartercard.com/

http://www.dib.ae/en/index.htm



TCS Express Worldwide LLC joinedforces with Gulf Eternit Industries, AlBaddad International, Microsoft, TetraPak, Tadweer, Rotana Hotels Group,Al Naboodah Group, ETA ZenathRecycling, UAE Exchange Center, Gulfand Safa Dairies Co, EmiratesInternational Bank, Intercare Limited,Union Paper Mills, Trashco, CleanEarth Establishment, Byrne EquipmentRental, Areej Perfumes, Al BariqCleaning Equipment, Abela & Co,Marmum Dairy, Jeema Mineral Water,and Fujairah Plastic, who teamed upwith the Dubai Municipality to promotean active role for the local communityin maintaining the safety of theenvironment and improving upon theenvironmental achievements of theEmirate in confronting one of the mostsignificant environmental problems,i.e. the waste that pollutes naturalresources such as soil, water and air.

'Clean up the world' is one of theworld's largest clean-up drives whichattracts more than 40 million volunteersin over 120 countries every year in anattempt to increase public awarenessand initiate practices for keeping asafe and healthy environment. Theidea originated in Australia, thebrainchild of Ian Kiernan. Dubai

Municipality has been organizingthe campaign for the past 15 years.Since the first event in 1993 it hasgrown in scope and size. In 2007over 18,000 volunteers took part inthe campaign, and more than 4000tonnes of waste including debrisand abandoned vehicles werecollected and disposed.

The effective participation ofvolunteer groups in all activities ofthe campaign has paved the wayto accomplish Dubai Municipality'svision of 'Creating an excellent citythat provides the essence ofsuccess and comfort of living.' Theprimary goal of the campaign isenhancing awareness about wastereduction and recycling whileattempting to find lasting solutionsto the growing waste problem which

is often the result of our own carelessactions.

The four days campaign observedunder the banner: 'Our Climate, OurActions, Our future', included severalawareness initiatives aimed at reducingwaste and encouraging the public toreuse or recycle. "Dubai Municipalityis committed to improve publiccleanliness in the Emirate incooperation with individuals,government establishments, private

firms and non-governmentalorganisations through effectiveparticipation," said Engineer AbdullahRaffia, the Assistant Director-Generalfor Dubai Municipality's Departmentof Environment and Public HealthAffairs. "The campaign also seeks toencourage media to focus onenvironment protection activitiesthereby enhancing awareness ofgovernments and industries withregard to local environment issuessuch as waste reduction, recycling andsafe disposal of waste." Hassan Makki,Assistant Director of EnvironmentDepartment headed the campaignorganising team.

The activities included marine cleanup of Dubai Creek by divers from theRescue Department of the DubaiPolice, and sailors and fishermen ofdifferent nationalities. In a bid toeducate the young generation on theneed to preserve the environment 1000specially designed litterbins weredelivered to 65 schools in Dubai. "Thisinitiative is aimed at teaching thestudents their small action by safelydisposing the litter can make a bigdifference for the environment we livein," said Mr. Makki.

Nearly 3000 volunteers from privateschools, colleges, and universities

Clean up theWorld campaign

Eco-warriors on the front foot


13www.tcsuae.com

collected debris from the former vegetablemarket area at Hamriya along Deira Corniche.Also, pest control companies in Dubaiparticipated in the campaign by undertakingpest control activities in various areas. On thelast day of the campaign (Friday, 23rdNovember, 2003) thousands of volunteers fromthe general public joined hands in cleaning upWadi Al Amardi along Academic City Road andvarious other sites designated in Al Qouz, AlKhawaneej, Al Qusais, Al Jaddaf, Jumeirah,Umm Suqeim, Hatta, and Jebel Ali. That sameevening an environmental photographycompetition was organised by the LightformFilipino Photographers' Guild at Al BustanRotana Hotel.

The awareness programmes organised on thesidelines of the campaign included workshopsfor general public on recycling and reducingwaste, environmental workshops on makingusable materials from waste, broadcastingcampaign programmes on school radios,collection of used materials in cooperation withBait Al Khair charitable society, lectures inschools on the importance of waste reduction,and arranging visits for students to wasterecycling factories. The Environment and HealthAwareness Office organised special awarenessprogrammes for Dubai Municipality staffincluding an email contest.

Some 20,000 high-quality T-shirts and morethan 10,000 caps, printed with the campaign'slogo, were distributed among the volunteers."Thank you for taking action to help yourcommunity and our planet," wrote Ian Kiernan,the campaign's founder, in his message to the'Clean up the World' family. "Reducing damaginggreenhouse gas emissions is possibly the keychallenge of our generation because what wedo now will determine the quality of life for futuregenerations." Indeed.

Report filed by Adil Ahmad,Editor, CONNECT International

the man-machine combine in aid of a clean environment

catching a well deserved moment in the shade

Robel receives kudos on behalf of TCS


The A-Team gathers for a brainstorm

Left to Right : Salman Akram, Syed Atta-ur-Rehman,

Saqib Hamdani, Jamil Janjua, Mohsin Keshodia,

Rizwan Hafeez, and Mazhar Ayub.

Fishing for food,

rest and recreation


Robel is all chuffed

standing besides

Nobel Peace Prize

Winner Professor

Muhammad Yunus,

the founder of

Grameen Bank.

The TCS cricket

team gathers for a

match

TCS Courier

Raheel Ahmed takes

the escalator at the Mall

TCS Courier Raheel

Ahmed makes an up-

market delivery at the

Mall to a valued client

OccasionsFunCheering to the sound of Congo Drums at the 2007 Terry Fox Run. The 2008 editionof the Run shall take place on Friday the 15th of February 2008 at the Mamzar Park.Registration shall begin at 8am, with the Run starting at 9:30am sharp. Participantscan walk, run, skateboard, and even use their wheel-chairs. It is going to be a fun-filled day with refreshments, music and festivities. There is no entry fees, and noprizes are awarded. Certificates will be given to participants completing the run torecognize their effort. The route length is between 4.6 km to 8.4 km. Enjoy!


15www.tcsuae.com

http://www.cbcdubai.com

The Canadian Business Council endeavours to fostercommunication and networking between Canadian and otherbusiness people in the region, and to build awareness amongstthe regions' business community of the contribution thatCanadians and Canadian goods, services and technologieshave made in the development of the UAE.

The Council provides an excellent forum for assisting itsmembers to increase their visibility and to develop moreeffective business relationships within the community. TheCouncil reaches these goals by organizing informative monthlyevents in Dubai, by publishing a quarterly newsletter,maintaining a website and by the publication and distributionwithin Dubai, the U.A.E. and elsewhere, of an annualMembership Directory.

"I would like to thank our out going Executive Committee fortheir hard work and dedication over the past year which sawthe CBC partake in twenty events," said Ahmed Shehada, theincoming Chairman of the CBC for 2007-2008. "These includeda luncheon with a guest speaker from Emaar, a member-sponsored dinner event around the Big 5 Trade Show, ourannual Nafta Luncheon with our friends from the AmericanBusiness Council, our annual New Comers night, our annualCBC gala ball set during Canada Week which surpassed allexpectations, a luncheon presentation on Canada's role inAfghanistan and a presentation on the Dubai Property Marketby EFG Hermes. In addition to this, we partnered with theFrench, Australian, Dutch, British, German and AmericanBusiness Councils for networking evenings."

Membership is open to individuals and companies who areCanadian, or do business with Canada, or who havedemonstrated an affinity towards Canada. The CanadianBusiness Council of Dubai and the Northern Emirates (CBC)was established on March 31, 1993 as a non-profit organization.

Andrew TicePast Chairman

Ahmed ShehadaChairman

Marwan AwadVice- Chairman

Graham RushConsulateRepresentative

Michael FrancisPR & Link Director

Marc-Antoine ZoraMembership Director

Montaha HidefiEvents Director

Denis LefrancoisFinance Director

Jamil JanjuaWebsite Director

Cindie-EveBourassa BraunExecutive Director

Sangita BhatiaEvents Co-ordinator

Heather Sloan-O' ShaughnessyEvents Assistant

CANADIANSTO THE FORE

Canadian Business CouncilP.O. Box 52472, The United BankBuilding, Khalid Bin Waleed Street (BankStreet), Dubai, UAETel: 04 3592625, Fax: 04 3591026Email: [email protected],[email protected] Hours: 9:00 am to 2.00 pm,Sunday to Thursday

Zainul HadiOffice Assistant

Mohamed ManjiAccountant

Dar DaneshCommunityRelations Director



Syed Naushad Haider joined TCS as a sales officer in year1988, and was born in Sukkur on the 10th of March 1962.His late father worked for EXXON in Daharki, and he hastwo brothers and a sister. Naushad has been very active onthe sports field, and has played Squash and Table-tennisprofessionally, with an interest in Hockey, Baseball, Badmintonand Swimming.

Naushad excelled during particularly hard times for TCSbetween 1988 and 1990, a period during which he was knownas the highest pre-paid seller of coupons in Karachi. He hasworked as Sales Manager Domestic-Sentiment Express,Overland Express, and then as Sales Manager Internationalat Karachi. Posted in Dubai for the last 10 years, Naushadis currently responsible for the Wholesale business in theUAE. Had he not joined TCS Naushad would liked to havebeen an actor.

While expressing his deep gratitude for Mr. Khalid Awan andMr. Jamil Janjua, Naushad cites Mr.Qamar Zaidi, Mr. NaveedIqbal Awan, Mr. Moin Malik, Mr. Shariq Mahmood, Mr. ImranAslam, Mr.Ali Aziz, and Mr. Jeremy Skyrme as people fromwhom he learnt a lot.

Naushad's favourite food includes Chinese and vegetabledishes prepared by his wife. Amongst his favourite actorsare Naseeruddin Shah, Amitabh Bachan, and Shan, withKhuda-Ke-Liya his favourite movie.

TCS

TCSMOHAMMAD YOUSUF (Bhai) was born on the 13th of April1958 in SUKKUR, and is one of four brothers and five sisters.Prior to joining TCS he was a hand crafted carpet designer,and cites TCS as his first and last job. He wove a carpet withthe TCS mascot Speedy and presented it to the ChairmanTCS Mr. Khalid Awan in the midst of much praise.

Yousuf's special moment came when without a second thoughthe kept his wife's jewelry as collateral with the Cargo Villagein Karachi to clear the TCS consignments. It was past midnightand there was no other way out to meet the security deposit.On another occasion, while responding to a hospitalemergency concerning his daughter, he came across a TCSvan experiencing engine trouble and carrying emergency life

A happy family occasion

On the tarmac midstride the action

Syed NaushadHaider - kudoswell deserved

SYED NAUSHAD HAIDER

MOHAMMAD YOUSUF

MohammadYousuf - a lengthyinnings wellplayed


17www.tcsuae.com

saving drugs destined for Islamabad. Once again Yousufresponded without a second thought, loaded his consignmentin his car and dropped the courier to the airport, putting hisown family on hold.

The TCS Management has selected Yousuf several times toofficiate as Area Manager Karachi, as well as officiatingManager Network of Pakistan. He is presently ManagerAirport Operation with TCS Express World Wide L.L.C inDubai. Married with five daughters and one son-in-law, Yousuffavours seafood, cites Mohammad Ali as his favourite actor,and the Dawn of Islam as his favourite movie. He is partialto Cricket, and amongst his mentors at TCS he cites QamarZaidi, Moin Malik, Adil Badshah, Naveed Awan, Azeem, ImranAslam, and Jamil Ahmed.

Mirza Iqbal Baig joined TCS on the 6th of August, 1985 asa banking courier, and was born in Karachi on the 15th ofJanuary, 1965. His father worked as Assistant GeneralManager for May & Baker pharmaceutical company, and heis one of five sisters and two brothers. Iqbal is married withtwo sons (Suffiyan and Samad) and daughter Misbah whois a budding artist and the recipient of a TCS award in 2002.

Iqbal's most memorable moment at TCS was when hereceived an appreciation letter in 1991 from the ChairmanMr. Khalid Nawaz Awan at the time of operation Self Renewal. He is very proud of the fact that he was the first employeeof TCS Private Ltd who had been transferred to a TCS officeabroad (UAE), and he cant forget the moment when hereceived the TCS appreciation trophy from Mr. RasheedAnsari (Head of Finance) for having achieved the firstcomputerized billing program for the Multan area. Iqbal wouldlike to say thanks to his first Operations Manager Mr. GilbertDavid who transferred him from Operations to the DataProcessing department as a computer operator as per hispersonal request on the 1st of January 1989.

Iqbal has played cricket and hockey, likes to watch theNational Geographic channel, has no preferences in moviesor actors, and his favourite food comprises of yellow Lentil(Daal) eaten with plain rice potato cutlets and green salad.

Photo Caption: Chair: Mr. Waseeq Ahmed, Jamil Ahmed,Iqbal Baig, Zafar Jamali. Standing: Mr. Irfan Butt, Mr. Qasim,Mr. Salman, Mr. Rehan Saeed and Mr. Naveed.

TCS Mirza Iqbal Baig

A happy family occasion

With colleagues

Preparing the next generation

Mirza Iqbal Baig - job satisfaction inlarge doses

Territory Manager



GREAT INTENTIONS TCS Rank andFile New Year ResolutionsFor2008

Do better than last year and makeTCS a more productiveorganization through curtailingcosts and improving profitability.Introduce employee pick-up anddrop service and employee lunch.

Faraz SiddiquiHead of IT

Be a role model for my colleaguesby working even harder toachieve results. Get fit by workingout and reducing diet.

Syed Saeed ShahInternational Help DeskIncharge

Make extra time to share with myfamily. Make every courier avaluable asset of the Companyby improving communication skillsand building high motivationlevels in the Operations Team.Generate new ideas to developthe Operations facilities.

Mohammed Ayub AliOperations Manager Hub

Achieve 100 percent automatedbilling for wholesale customers.Overcome weaknesseshighlighted by colleagues andcustomers. Improve quality of lifefor myself and my family.

Syed Naushad HaiderManager Wholesale

Learn more from colleagues andend communication gaps. Be anefficient employee and asset ofthe Company. Bring innovativeideas for the business. EnhanceSentiments Express business.

Mohamed RobelMarketing & Events Executive

Cultivate professional culturewithin the Organization, anddevelop leaders within teams.Introduce innovative ideas thattake TCS to the next level.

Asam MaqsoodStation Manager

Learn from my mistakes, andachieve goals throughdetermination and courage.Reduce the number of soft drinksI consume every day.

Sharjeel Abdul MalikCustomer Services Executive

To intensify my work focus, anddo things right with a view tobecoming a role model for others.To make a conscious effort inlearning from my past mistakesboth in the professional andpersonal domain. Be positive!

Shabeen Haris


19www.tcsuae.com

PurposeExcellenceTo continually strive to achieveexcellence - both on and off the job.

Further develop my skills in theRecovery Department.

Hassaine AbdulatifRecovery Assistant

Learn from Industry leaders andfulfill my assigned tasks well intime.

Waheed Ur RehmanExpress Center Supervisor

Bring in greater revenues into theOrganization along with newideas to benefit employees.

Haris KhanManager Accounts

Enhance my knowledge and learnfrom errors (not necessarily myown). Be a good human beingand take care of people aroundme.

Mohammed AjmalTeam Leader Operations

Generate results and phenomenalprofits by selling selective productsbased on multi-modal transportfocused on niche markets. Unite thewhole team as one to stand up toany circumstances wherein we planand hope for the best and prepareourselves for the worst. Emerge asa professional logistics serviceprovider in the Middle East, UnitedKingdoms, and North America.

Mazhar A. KhanGeneral Manager & Head ofInternational Logistics Worldwide

Core ValuesQualityTCS people should direct everyeffort to deliver maximum valuesatisfaction to our customers.

Profitability through efficiencyEfficiency will be the hallmark ofTCS people to optimize profitabilityand growth.

JusticeJustice is to be the guiding principleof TCS people.

Ethical behaviourNothing unethical shall ever bepracticed by TCS people in relationto our customers and the world atlarge.

Exemplary conductInspirational and motivational in allthat TCS people accomplish.

“As spelt out by the Chairman TCS,Mr. Khalid N. Awan”

Country 5kg 10kg 20kg

Saudi Arabia 165 220 275Kuwait 275 297 352Bahrain 165 220 275Qatar 165 220 275United Kingdom 275 330 550China 275 385 770India 110 195 330Oman 110 195 220Philippines 220 275 385Pakistan 110 220 275

Special Offer

Economy Express

Package

Leadership tipNobody ever forgets where he buried a hatchet -

Frank McKinney (’Kim’) Hubbard (1868-1930)

Dubai - UAETCS Express Worldwide LLC

#5, Abdullah Rashid Muhammad Saif Building,Rashidya, Umm Ramool, P.O. Box 29575, Dubai, UAE

Tel: +(971) 4 285 8556, Fax: +(971) 4 285 8560www.tcsuae.com

Dubai - UAETCS Express Worldwide LLC

Shop No. 1, Big Mosque Complex,Plot No. 318-375, P.O. Box 29575,

Karama, Dubai, UAETel: +(971) 4-3352943, Fax: +(971) 4-3354452

www.tcsuae.com

Dubai - UAEOctara Management Service FZE

Office E; 301, P.O.Box 54601Dubai Airport Free Zone, Dubai, UAE

Tel: +(971) 4 2990102, Fax: +(971) 4 2990103www.octara.com

Abu Dhabi - UAETCS Express Worldwide LLC

Fardous Building, Al Salam StreetP.O. Box 54525, Abu Dhabi, UAE

Tel: +(971) 2 677 8600, Fax: +(971) 2 6779800www.tcsuae.com

Sharjah - UAETCS Express Worldwide LLC

Al Arooba Shop # 24 & 25, Al Arooba Street,Behind al Ansari Exchange, Rolla Square, Sharjah

Tel: +(971) 6 563 0563, Fax: +(971) 6 563 0562www.tcsuae.com

London - UKTCS Express Worldwide (UK) Limited

1000 Great West Road, Brentford,Middlesex TW8 9HH, London, UK

Tel: +(44) 208 263 5715, Fax: +(44) 208 263 5716www.tcsexpress.co.uk

Karachi - PakistanTCS (Private) Limited

101-104, Civil Aviation Club Road,Near Hajj Terminal Karachi Airport, Karachi-Pakistan.

Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2830www.tcs.com.pk

I go to the Muslim mosque and the Jewishsynagogue and the Christian church and I see

one alter -Jalal ad-Din ar-Rumi (1207-1273)

Quote

Terms and Conditions• The above mentioned rates are for door to door service and

do not include custom duty• Custom duty levied at destination shall be charged to consignee• Rates mentioned are on cash basis• Offer is valid till Mar 2008• Transit time 4-5 working days

TCS makes it soconvenient forYOU!

For Bookings & EnquiriesJust Call: 04-285 8556 / 050-779 [email protected]

Domestic & International Courier

Air / Sea Freight

3PL Third Party Logistics

Air Cargo Charters

Gift Delivery on Special Occasions

Documents

Vision Statement Conclave in Dubaimagazine and the money spinning Forbes.com website. Steve Forbes has run for the President of the USA twice, in 1996 and 2000. That has elevated him