Voice Broadcast to Improve Insurance Agencies

At face value, call broadcast technology may not seem like a cutting-edge method of reaching

out to clients. After all, companies have been using call blasting to conduct business, raise

funds, and generally communicate with consumers for years. However, many call center-based

solutions fail to exact the same personal approach and customizable methods of deployment

that CallFire has made available to insurance agencies today. It’s all about harnessing the

technology for the benefit of your agency and clients.

Voice broadcast technology gives agencies the ability to make automated calls to thousands of

clients at once. This can be beneficial to your company in many ways, the most obvious being

bill pay reminders. Rather than having your agents waste time dialing the phone number of each

deficient client, a pre-recorded phone message can be sent en masse to notify past-due

payments, and can be paired with a ‘press one’ option to allow individuals to connect and pay

immediately. However, the benefits of automated calling services go far beyond simple bill pay

notifications.

One of the most frustrating things for insurance agencies is finding effective advertising

techniques. A poorly planned ad campaign can be a money pit the likes of which can cripple

even huge organizations, so smart companies put careful planning and research into each and

every ad venture.

Voice broadcast gives insurance agencies an unprecedented ability to communicate directly

with their clients. For example, if you wanted to offer promotional rates for upgrades in service

for existing clients, a campaign mounted via voice broadcast would simultaneously notify

everyone you wanted to contact. You’d record the personal message in your own voice, pair the

‘press one’ option to allow people to opt in immediately, upload your contact lists, and click

send; CallFire does the rest, and immediately presents you with statistics and graphics charting

the success of the campaign. This allows you to gain a clearer picture of what your clients want

and need from their insurance company, regardless of the type of services you provide. To that

end, insurance agencies can also use automated telephone surveys to create customer

satisfaction polls, leading to higher rates of client retention and brand loyalty and rewarding

customers who refer their friends and loved ones to your services. In addition, CallFire API

allows developers to program calling applications of their own; the only limit to what you can do

with CallFire is your creativity.

The best part about CallFire’s platform is that it’s scalable to agencies of all size and type, and

at a rate of pennies per call is one of the most affordable telephony solutions available to

insurance companies today. There are no true ‘one size fits all’ solutions when it comes to voice

outreach; that’s why CallFire allows you total control every step of the way, and bills per-call

rather than charging exorbitant service fees like other telephony providers.

CallFire is a company specializing in the creation of custom IVR, cloud call telephony, auto-

dialer, and SMS marketing solutions for businesses of all types and sizes. We provide voice and

text connectivity to over 100,000 organizations, including charity groups, political efforts,

insurance agencies, small and upstart businesses, religious institutions, and a multitude of other

companies. CallFire is here to help your agency grow by providing accessible, easy to use

interfaces, in depth support via web tutorials and live support chat, and unmatched customer

care to assist companies in gaining a foothold in the new world of mobile marketing. This

document lays out some of the benefits of CallFire’s voice broadcast system for insurance

agencies.