VOIP Phone TrainingVOIP Phone Training(VoiceOver IP)(VoiceOver IP)

Collier County Public Collier County Public SchoolsSchools

Description of Description of PhonePhone

Display:Display: The Display area is where you will see either a The Display area is where you will see either a Personal Phone Personal Phone

NumberNumber or a or a Classroom Phone NumberClassroom Phone Number.. Line Buttons:Line Buttons:

Use these buttons to select which line on the phone to use. Every Use these buttons to select which line on the phone to use. Every user has anywhere from 2 to 6 lines.user has anywhere from 2 to 6 lines.

Soft Keys:Soft Keys: These keys change their function according to what you are doing These keys change their function according to what you are doing

on the phone. Their function is identified in the LCD Display on the phone. Their function is identified in the LCD Display directly above the key.directly above the key.

Scroll:Scroll: Use this button to scroll between various menus, fields and Use this button to scroll between various menus, fields and

screens.screens. Number Pad:Number Pad:

Use these buttons to dial phone numbers and enter passwords or Use these buttons to dial phone numbers and enter passwords or PIN codes.PIN codes.

Features:Features: Use these buttons to access various menus and/or voicemail.Use these buttons to access various menus and/or voicemail.

School RangesSchool Ranges

Each School has a specific range of Each School has a specific range of telephone numbers.telephone numbers.

This range is determined by the type This range is determined by the type of school.of school.

Elementary Schools have 100 Elementary Schools have 100 numbers in their range.numbers in their range.

Middle and High Schools have 200 Middle and High Schools have 200 numbers in their range.numbers in their range.

All numbers begin with 377.All numbers begin with 377.

School Ranges (Cont.)School Ranges (Cont.) The School Ranges for High Schools are as follows:The School Ranges for High Schools are as follows:

Barron Collier High -----------------------377-1200 to 377-1399Barron Collier High -----------------------377-1200 to 377-1399 Gulf Coast High ---------------------------377-1400 to 377-1599Gulf Coast High ---------------------------377-1400 to 377-1599 Golden Gate High ------------------------377-1600 to 377-1799Golden Gate High ------------------------377-1600 to 377-1799 Immokalee High --------------------------377-1800 to 377-1999Immokalee High --------------------------377-1800 to 377-1999 Lely High -----------------------------------377-2000 to 377-2199Lely High -----------------------------------377-2000 to 377-2199 Naples High --------------------------------377-2200 to 377-2399Naples High --------------------------------377-2200 to 377-2399 Palmetto Ridge High ----------------------377-2400 to 377-2599Palmetto Ridge High ----------------------377-2400 to 377-2599 Everglades -----------------------------------377-9800 to 377-9899Everglades -----------------------------------377-9800 to 377-9899

School Ranges (Cont.)School Ranges (Cont.)

The School Ranges for Middle Schools are as The School Ranges for Middle Schools are as follows:follows: Corkscrew Middle ---------------------377-3400 to 377-3599Corkscrew Middle ---------------------377-3400 to 377-3599 East Naples Middle -------------------377-3600 to 377-3799East Naples Middle -------------------377-3600 to 377-3799 Golden Gate Middle ------------------377-3800 to 377-3999Golden Gate Middle ------------------377-3800 to 377-3999 Gulfview Middle ----------------------377-4000 to 377-4199Gulfview Middle ----------------------377-4000 to 377-4199 Immokalee Middle --------------------377-4200 to 377-4399Immokalee Middle --------------------377-4200 to 377-4399 Manatee Middle -----------------------377-4400 to 377-4599Manatee Middle -----------------------377-4400 to 377-4599 North Naples Middle -----------------377-4600 to 377-4799North Naples Middle -----------------377-4600 to 377-4799 Oakridge Middle ----------------------377-4800 to 377-4999Oakridge Middle ----------------------377-4800 to 377-4999 Pine Ridge Middle --------------------377-5000 to 377-5199Pine Ridge Middle --------------------377-5000 to 377-5199

School Ranges (Cont.)School Ranges (Cont.) The School Ranges for Elementary Schools are as The School Ranges for Elementary Schools are as

follows:follows: Avalon Elementary -------------------377-6200 to 377-6299Avalon Elementary -------------------377-6200 to 377-6299 Big Cypress Elementary --------------377-6300 to 377-6399Big Cypress Elementary --------------377-6300 to 377-6399 Calusa Park Elementary Calusa Park Elementary --------------377-6400 to 377---------------377-6400 to 377-

64996499 Corkscrew Elementary ---------------377-6500 to 377-6599Corkscrew Elementary ---------------377-6500 to 377-6599 Estates Elementary -------------------377-6600 to 377-6699Estates Elementary -------------------377-6600 to 377-6699 Golden Gate Int. Elementary -------377-6700 to 377-6799Golden Gate Int. Elementary -------377-6700 to 377-6799 Golden Terrace Int. Elementary ----377-6800 to 377-6899Golden Terrace Int. Elementary ----377-6800 to 377-6899 Golden Gate Elementary ------------377-6900 to 377-6999Golden Gate Elementary ------------377-6900 to 377-6999 Golden Terrace Elementary ---------377-7000 to 377-7099Golden Terrace Elementary ---------377-7000 to 377-7099 Highlands Elementary ----------------377-7100 to 377-7199Highlands Elementary ----------------377-7100 to 377-7199 Lake Park Elementary ----------------377-7200 to 377-7299Lake Park Elementary ----------------377-7200 to 377-7299 Laurel Oak Elementary --------------377-7300 to 377-7399Laurel Oak Elementary --------------377-7300 to 377-7399

School Ranges (Cont.)School Ranges (Cont.) Lely Elementary -----------------------377-7500 to 377-7599Lely Elementary -----------------------377-7500 to 377-7599 Manatee Elementary ------------------377-7600 to 377-7699Manatee Elementary ------------------377-7600 to 377-7699 Naples Park Elementary -------------377-7700 to 377-7799Naples Park Elementary -------------377-7700 to 377-7799 Osceola Elementary ------------------377-7800 to 377-7899Osceola Elementary ------------------377-7800 to 377-7899 Pelican Marsh Elementary ---------- 377-7900 to 377-7999Pelican Marsh Elementary ---------- 377-7900 to 377-7999 Pinecrest Elementary -----------------377-8000 to 377-8099Pinecrest Elementary -----------------377-8000 to 377-8099 Poinciana Elementary ----------------377-8100 to 377-8199Poinciana Elementary ----------------377-8100 to 377-8199 Sable Palm Elementary ---------------377-8200 to 377-8299Sable Palm Elementary ---------------377-8200 to 377-8299 Sea Gate Elementary -----------------377-8300 to 377-8399Sea Gate Elementary -----------------377-8300 to 377-8399 Shadowlawn Elementary -------------377-8400 to 377-8499Shadowlawn Elementary -------------377-8400 to 377-8499 Tommie Barfield Elementary -------377-8500 to 377-8599Tommie Barfield Elementary -------377-8500 to 377-8599 Village Oaks Elementary -------------377-8600 to 377-8699Village Oaks Elementary -------------377-8600 to 377-8699 Vineyards Elementary ----------------377-8700 to 377-8799Vineyards Elementary ----------------377-8700 to 377-8799

School Phone NumbersSchool Phone Numbers

Now that each school has it’s own range of Now that each school has it’s own range of numbers, each staff member (that has a numbers, each staff member (that has a GroupWise account) within that school should GroupWise account) within that school should have a phone number from their schools range.have a phone number from their schools range.

This phone number should start with a 377.This phone number should start with a 377. This number is commonly referred to as your This number is commonly referred to as your

Personal Phone Number.Personal Phone Number. For Example:For Example:

A teacher at Barron Collier High School should have a A teacher at Barron Collier High School should have a phone number that falls between 377-1200 to 377-phone number that falls between 377-1200 to 377-1399.1399.

School Phone Numbers School Phone Numbers (Cont)(Cont)

The The Personal Phone NumberPersonal Phone Number assigned to assigned to the staff member can be called from the staff member can be called from anywhere in the world by dialing the anywhere in the world by dialing the entire phone number.entire phone number.

However, within the District, you only However, within the District, you only have to dial the LAST 5 Digits of the have to dial the LAST 5 Digits of the Personal Phone NumberPersonal Phone Number.. For Example:For Example:

IF you were in Michigan, you would call Anne IF you were in Michigan, you would call Anne Marie Smith by dialing 1-239-377-0450.Marie Smith by dialing 1-239-377-0450.

IF you were at Barron Collier, you would call Anne IF you were at Barron Collier, you would call Anne Marie Smith by dialing 70450.Marie Smith by dialing 70450.

The Last 5 Digits of your The Last 5 Digits of your Personal Phone Personal Phone NumberNumber are commonly referred to as are commonly referred to as youryour Personal ExtensionPersonal Extension..

School Phone Numbers School Phone Numbers (Cont.)(Cont.)

The staff members The staff members Personal Phone Personal Phone NumberNumber stays with them stays with them ONLYONLY while while they remain at that specific site.they remain at that specific site.

When a staff member switches When a staff member switches between schools, the staff member between schools, the staff member must get a new phone number from must get a new phone number from their new school.their new school.

School Phone Numbers School Phone Numbers (Cont.)(Cont.)

Throughout the District there is another Throughout the District there is another type of phone number. This phone number type of phone number. This phone number is commonly referred to as a is commonly referred to as a Classroom Classroom ExtensionExtension..

Classroom ExtensionsClassroom Extensions are only 5 digits long are only 5 digits long and they always begin with an 8.and they always begin with an 8.

Classroom ExtensionsClassroom Extensions also follow the also follow the school ranges.school ranges.

For Example:For Example: Barron Collier Classroom 999 has the classroom Barron Collier Classroom 999 has the classroom

extension 81399 because Barron Collier phone extension 81399 because Barron Collier phone numbers range from 377-1200 to 377-1399.numbers range from 377-1200 to 377-1399.

Personal vs. Classroom Personal vs. Classroom

Phone NumbersPhone Numbers Personal Phone NumbersPersonal Phone Numbers (those starting (those starting

with 377) can be used to call outside the with 377) can be used to call outside the District.District.

Personal Phone NumbersPersonal Phone Numbers should display should display your name.your name. For Example:For Example:

Anne Marie Smith 377-0450Anne Marie Smith 377-0450

Classroom Phone NumbersClassroom Phone Numbers (those starting (those starting with 8) cannot be used to call outside the with 8) cannot be used to call outside the District.District.

Classroom Phone NumbersClassroom Phone Numbers should display should display the classroom number .the classroom number . For Example:For Example:

BCH Room XXX 81399BCH Room XXX 81399

Using your Personal Using your Personal Phone NumberPhone Number

In order to use your In order to use your Personal Phone Personal Phone NumberNumber, a phone must display your name , a phone must display your name and and Personal Phone NumberPersonal Phone Number..

If you have a phone that already shows If you have a phone that already shows your name and your name and Personal Phone NumberPersonal Phone Number, , then you can begin to use the phone.then you can begin to use the phone.

If you have a phone that shows a If you have a phone that shows a Classroom Phone NumberClassroom Phone Number, then use must , then use must use use Extension MobilityExtension Mobility..

Extension MobilityExtension Mobility

Extension MobilityExtension Mobility is a service that is a service that allows any staff member with a allows any staff member with a Personal Phone NumberPersonal Phone Number to use any to use any phone in the District.phone in the District.

When When Extension MobilityExtension Mobility is used, the is used, the phone (no matter what name or phone (no matter what name or number is on the phone) will change to number is on the phone) will change to show your name and show your name and Personal Phone Personal Phone NumberNumber..

Extension Mobility Extension Mobility (Cont.)(Cont.)

To use To use Extension MobilityExtension Mobility:: Press the Services Button on the Press the Services Button on the

Telephone.Telephone. Using the number pad, press the Using the number pad, press the

number 1 for Extension Mobility.number 1 for Extension Mobility. Using the number pad, Enter your Using the number pad, Enter your

Personal ExtensionPersonal Extension (the LAST 5 digits (the LAST 5 digits of your of your Personal Phone NumberPersonal Phone Number) as ) as the UserID.the UserID.

Press the Scroll button on the phone.Press the Scroll button on the phone. Using the number pad, Enter 12345 Using the number pad, Enter 12345

for the PIN.for the PIN. Then press the Submit button (Soft Then press the Submit button (Soft

Key) on the phone.Key) on the phone.

Extension Mobility Extension Mobility (Cont.)(Cont.)

After you are done using the phone, you should After you are done using the phone, you should change the phone back to the original phone change the phone back to the original phone number.number.

Follow these steps to use Follow these steps to use Extension MobilityExtension Mobility to to change the phone back to the original phone change the phone back to the original phone number:number: Press the Services button on the phone.Press the Services button on the phone. Using the number pad, press the number 1 for Using the number pad, press the number 1 for

Extension MobilityExtension Mobility.. The screen will display the question:The screen will display the question:

Logout 7XXXX?Logout 7XXXX? Press the YES button on the phone.Press the YES button on the phone.

The phone will then revert back to the original The phone will then revert back to the original phone number.phone number.

Using the PhoneUsing the Phone

Once your Once your Personal Phone NumberPersonal Phone Number is is displayed on the phone, you can now displayed on the phone, you can now begin making calls and checking begin making calls and checking voicemail from the phone.voicemail from the phone.

To make calls within the District, you To make calls within the District, you only need to dial the LAST 5 digits of a only need to dial the LAST 5 digits of a staff members staff members Personal Phone NumberPersonal Phone Number..

To fax a document within the District, To fax a document within the District, you also only need to dial the LAST 5 you also only need to dial the LAST 5 digits of the fax number.digits of the fax number.

Using the Phone (Cont.)Using the Phone (Cont.)

To make calls Outside the District, To make calls Outside the District, you must first dial the number 5 and you must first dial the number 5 and then the rest of the phone number.then the rest of the phone number. Note: Your Note: Your Personal Phone NumberPersonal Phone Number

must be on the phone, NOT a must be on the phone, NOT a Classroom ExtensionClassroom Extension..

Features:Features:Ring VolumeRing Volume A staff member can adjust the A staff member can adjust the

ring volume on a phone.ring volume on a phone. To change the ring volume, follow To change the ring volume, follow

these steps:these steps: Press the Volume button on the Press the Volume button on the

phone to the desired ring volume.phone to the desired ring volume. Press the Services button on the Press the Services button on the

phone.phone. Press the Save Soft Key button on Press the Save Soft Key button on

the phone.the phone. This will change the ring volume This will change the ring volume

for all future calls.for all future calls.

Features:Features:DirectoriesDirectories

There are four Directories on the There are four Directories on the phone.phone. Missed CallsMissed Calls Received CallsReceived Calls Placed CallsPlaced Calls Corporate DirectoryCorporate Directory

The Missed, Received, and Placed The Missed, Received, and Placed Calls directories can be cleared, Calls directories can be cleared, however the Corporate Directory however the Corporate Directory can never be cleared by a staff can never be cleared by a staff member.member.

Features:Features:DirectoriesDirectories

The Corporate Directory lists all staff members in the District and their The Corporate Directory lists all staff members in the District and their personal phone number.personal phone number.

To use the directory to find a personal phone number, follow these To use the directory to find a personal phone number, follow these steps:steps: Press the Directories button on the phone.Press the Directories button on the phone. Using the number pad, press the number 4 for Corporate Directory.Using the number pad, press the number 4 for Corporate Directory. Using the number pad and the corresponding letters on the Using the number pad and the corresponding letters on the

numbers, enter either a partial or full first name of the person you numbers, enter either a partial or full first name of the person you are looking for in the system.are looking for in the system.

Then press the Scroll button to go down to the next line.Then press the Scroll button to go down to the next line. Using the number pad and the corresponding letters on the Using the number pad and the corresponding letters on the

numbers, enter either a partial or full last name of the person you numbers, enter either a partial or full last name of the person you are looking for in the system.are looking for in the system.

Then press the Search Soft Key button on the phone.Then press the Search Soft Key button on the phone. Your results will then be displayed and you can use the Scroll Your results will then be displayed and you can use the Scroll

button to scroll through the names.button to scroll through the names. Once you have highlighted the name of the person you wish to call, Once you have highlighted the name of the person you wish to call,

you can pick up the handset of the phone.you can pick up the handset of the phone. The phone will automatically dial the number for you.The phone will automatically dial the number for you.

Features:Features:Conversation VolumeConversation Volume

To change the volume of the To change the volume of the conversation you are having while conversation you are having while on the phone, follow these steps:on the phone, follow these steps: Press the volume button on the phone Press the volume button on the phone

to the desired volume level.to the desired volume level. To save the volume level for all future To save the volume level for all future

calls, press the Save Soft Key button calls, press the Save Soft Key button after you have reached the desired after you have reached the desired volume level.volume level.

Features:Features:Call TransferCall Transfer

To Transfer a call while on the phone, To Transfer a call while on the phone, follow these steps:follow these steps: Press the Trnsfr (Transfer) Soft Key.Press the Trnsfr (Transfer) Soft Key. Using the number pad on the phone, enter Using the number pad on the phone, enter

the 5 digit extension of the person to the 5 digit extension of the person to whom the call should be transferred.whom the call should be transferred.

Press the Trnsfr (Transfer) Soft Key again.Press the Trnsfr (Transfer) Soft Key again. If you do not press the transfer key the second If you do not press the transfer key the second

time, the phone call will not reach the intended time, the phone call will not reach the intended person, instead you will be connected to the person, instead you will be connected to the person whose extension you dialed.person whose extension you dialed.

Features:Features:

Conference CallsConference Calls To make a Conference Call please follow these To make a Conference Call please follow these

steps:steps: Call the first party involved in the conference call.Call the first party involved in the conference call. While on the line with the first party, press the More Soft While on the line with the first party, press the More Soft

Key button on the phone.Key button on the phone. Then press the CONFRN Soft Key button on the phone.Then press the CONFRN Soft Key button on the phone. You will then hear dial tone.You will then hear dial tone. Dial the phone number of the second party involved in the Dial the phone number of the second party involved in the

conference call.conference call. Once the second party is connected, press the CONFRN Once the second party is connected, press the CONFRN

Soft Key button.Soft Key button. All three lines will now be connected and able to talk All three lines will now be connected and able to talk

together.together.

VoicemailVoicemail

Every staff member who has a Every staff member who has a GroupWise account should have a GroupWise account should have a Personal Phone NumberPersonal Phone Number with with Voicemail.Voicemail.

Voicemail can be checked from any Voicemail can be checked from any phone either in the District or not in phone either in the District or not in the District.the District.

Voicemail (Cont.)Voicemail (Cont.) To check your voicemail the first time while on To check your voicemail the first time while on

District property please follow the directions District property please follow the directions below.below.

If your name and If your name and Personal Phone NumberPersonal Phone Number are are on the phone, press the Messages button on the on the phone, press the Messages button on the phone. If they are not on the phone, use phone. If they are not on the phone, use Extension MobilityExtension Mobility to change the phone to show to change the phone to show your name and your name and Personal Phone Number Personal Phone Number and and then press the Messages button.then press the Messages button.

You will be asked for your password.You will be asked for your password. Using the number pad on the phone, enter the Using the number pad on the phone, enter the

password that you were given when you were password that you were given when you were given your given your Personal Phone NumberPersonal Phone Number..

Once you have entered the password, the Once you have entered the password, the system will walk you through changing your system will walk you through changing your password to something personal and recording password to something personal and recording any greetings and then accessing your any greetings and then accessing your messages.messages.

When done, you may hang up the phone.When done, you may hang up the phone. You may continue to check your messages in the You may continue to check your messages in the

same manner as described above but make sure same manner as described above but make sure to use the new password you created during to use the new password you created during setup.setup.

Voicemail (Cont.)Voicemail (Cont.)

To check voicemail from any phone outside To check voicemail from any phone outside the District, you must dial 377-0004.the District, you must dial 377-0004.

Once this number is dialed, you will be asked Once this number is dialed, you will be asked to enter in your ID. Your ID is the LAST 5 to enter in your ID. Your ID is the LAST 5 digits of your digits of your Personal Phone NumberPersonal Phone Number. Enter . Enter in your 5 digits and then press the # button.in your 5 digits and then press the # button.

Then you will be asked for your Password. Then you will be asked for your Password. Enter the same password that you use when Enter the same password that you use when checking voicemail from work. Then press checking voicemail from work. Then press the # button.the # button.

The system will then walk you through any The system will then walk you through any messages that you might have in your messages that you might have in your voicemail account.voicemail account.

Basic TroubleshootingBasic Troubleshooting

Please follow the steps listed below if you Please follow the steps listed below if you experience any problems with your phone:experience any problems with your phone: If you do not have a If you do not have a Personal Phone NumberPersonal Phone Number, ask , ask

the office staff at your site if they have one for you the office staff at your site if they have one for you or look for your name in the Corporate Directory or look for your name in the Corporate Directory on the phone. If the office staff does not have one on the phone. If the office staff does not have one or you are not listed in the Corporate Directory, or you are not listed in the Corporate Directory, please submit a Heat Workorder requesting a please submit a Heat Workorder requesting a Personal Phone NumberPersonal Phone Number..

Include in the Workorder information, your Include in the Workorder information, your current first name, last name, location, and title.current first name, last name, location, and title.

Basic Troubleshooting Basic Troubleshooting (Cont.)(Cont.) If your phone has If your phone has

nothing on the LCD nothing on the LCD Display:Display: Please submit a Heat Please submit a Heat

Workorder.Workorder. Please include the Room Please include the Room

Number, and the MAC Number, and the MAC Address of the Telephone.Address of the Telephone.

The MAC address is a 12 The MAC address is a 12 digit number on the back, digit number on the back, center, bottom of the center, bottom of the phone. It starts with 00 or phone. It starts with 00 or 000.000.

Basic Troubleshooting Basic Troubleshooting (Cont.)(Cont.)

Passwords:Passwords: Your Your Extension MobilityExtension Mobility Password (PIN) Password (PIN)

is 12345.is 12345. Your Voicemail Password begins as Your Voicemail Password begins as

12345. If it has been reset, then it is 12345. If it has been reset, then it is 1379.1379. Whenever you need your voicemail Whenever you need your voicemail

password reset, the default reset password password reset, the default reset password is 1379.is 1379.

Basic Troubleshooting Basic Troubleshooting (Cont.)(Cont.)

Voicemail Issues:Voicemail Issues: If you are unable to access your voicemail If you are unable to access your voicemail

because of an incorrect password, please try because of an incorrect password, please try the following:the following:

Please try 1379 as the password.Please try 1379 as the password.

If you are still unable to access your If you are still unable to access your voicemail, please submit a Heat voicemail, please submit a Heat Workorder with your first name, last Workorder with your first name, last name, and name, and Personal Phone NumberPersonal Phone Number. Also, . Also, please state that you are unable to access please state that you are unable to access your voicemail and you need a voicemail your voicemail and you need a voicemail password reset.password reset.

Basic Troubleshooting Basic Troubleshooting (Cont.)(Cont.)

Other Issues:Other Issues: If you are having any other problems If you are having any other problems

with your phone, please submit a Heat with your phone, please submit a Heat Workorder.Workorder.

For your convenience, the Heat For your convenience, the Heat Workorder Icon is on the desktop of Workorder Icon is on the desktop of your computer.your computer.