VOLUNTEER MANUAL - AHRI · 2 AHRI National Convention & Exhibition 2017 – Volunteer Manual 1. INTRODUCTION First of all, thank you for volunteering at the AHRI National Convention

VOLUNTEER MANUAL

2 AHRI National Convention & Exhibition 2017 – Volunteer Manual

1. INTRODUCTION

First of all, thank you for volunteering at the AHRI National Convention 2017! As a crucial part of the event operations team, it is your energy and enthusiasm which contributes to the success of this landmark annual event. We thank you for being a part of it and hope that you will have an enjoyable and memorable convention. This guide will help you have the best possible experience as a volunteer. It answers frequently asked questions and gives information about AHRI, the convention and your role. The Volunteer Coordinator can answer most of your other questions and is there to assist you at any time. At AHRI’s CONVENTION 2017 you can expect to:

Be treated with respect and in a professional manner.

Be provided with all of the information you will require to do your job.

Be supported in your role from both a Volunteer Coordinator and from AHRI 2017 staff.

Have potential access to conference sessions (based around your individual rosters).

Receive daily catering (including Breakfast, Morning Tea, Lunch, Afternoon Tea and Welcome

Reception).

All volunteers will be provided with a Reference Letter stating details of the event, the tasks that you

assisted with and the hours you contributed. This will be emailed to you following the event.

All volunteers will also be eligible to access video recordings of popular speaker sessions from the

Convention website after the event.

Have an enjoyable and memorable experience at Australia’s largest HR Convention.

At AHRI’s CONVENTION 2017 you are expected to:

Treat everyone with respect and cultural sensitivity.

Be pro-active and helpful at all times.

Adhere to all AHRI 2017 standards and policies regarding shift attendance, uniform and convention

procedures.

Respect and agree to the convention’s Code of Conduct.

Ensure at all times that your behaviour and actions are in keeping with the principles outlined in the

AHRI Code of Ethics & Professional Conduct.

This event includes an exciting line-up of speakers, entertainment and activities to bring together people from all walks of life who are passionate about HR. We could not achieve such an outstanding event without the valued assistance of our volunteers and appreciate your time and effort. This is an insider’s view to a successful major convention and is perfect for anybody wanting corporate events exposure or overall volunteer experience. We suggest you research the event by visiting the convention website prior to your arrival: www.ahri.com.au/convention

https://www.ahri.com.au/__data/assets/pdf_file/0010/77257/By-Law-1-Code-of-Ethics-and-Professional-Conduct_updated-October-2016.pdf

http://www.ahri.com.au/convention


2. CONVENTION OVERVIEW

The AHRI National Convention and Exhibition is Australia’s flagship event for HR practitioners and business leaders who are responsible for the people planning decisions in their organisation. The event attracts over 3,300 attendees from around Australia each year, inspired by local and global thought leaders on the big issues facing HR and business. Attendees can choose their experience by attending 1, 2, 3 or all 4 days of the convention program. In addition to the 3-day main program, there are multiple professional development and networking opportunities including:

Australia’s largest HR exhibition

Public Sector HR Conference

HR Technology Conference

3 Workshops

Welcome Reception

Gala Dinner

3. CONVENTION VENUE

The AHRI National Convention and Exhibition 2017 will be held at the International Convention Centre in Sydney:

14 Darling Drive Sydney NSW 2000 T: +61 2 9215 7100 E: [email protected] W: www.iccsydney.com.au Find on Google Maps

3.1 Getting There and Green Transport & Access Options

There are several different methods in getting to the ICC. All transportation costs are at the expense of

each volunteer.

mailto:[email protected]

http://www.iccsydney.com.au/

https://www.google.com.au/maps/place/ICC+Sydney+Convention+Centre/@-33.873366,151.1972023,17z/data=!3m1!4b1!4m5!3m4!1s0x6b12ae38ab9a3ff3:0x19fc67061ce45a9!8m2!3d-33.873366!4d151.199391?hl=en&shorturl=1


3.2 Ferry

3.3 Sydney Light Rail

3.4 Water Taxi

3.5 Train

3.6 Bus

3.7 Taxi

3.8 Parking

Cruise into Darling Harbour on a ferry with direct services from Circular Quay, King Street Wharf or Pyrmont Bay Wharf.

The Light Rail travels right through a number of Darling Harbour stations including ICC Sydney’s stops, Convention Centre and Exhibition Centre. The Light Rail starts at Central Station in the CBD and travels to Dulwich Hill in the inner west.

A Water Taxi is a great option for getting to and from Darling Harbour. Water Taxi’s depart from The Rocks, Circular Quay, The Opera House and Luna Park.

A short walk from Central or Town Hall will take you directly to Darling Quarter, Tumbalong Park and Sydney Visitor Centre. Town Hall and Central Stations are a 10-minute walk from ICC Sydney.

ICC Sydney has its own bus stop. Bus routes 389 and 501 stop at Harris Street near Allen Street – a 10-minute walk from ICC Sydney.

The best taxi drop off and pick up locations include the new Iron Wharf Place next to Harbourside Shopping Centre and Zollner Circuit on the Southern end of ICC Sydney Theatre, both accessed via Darling Drive.

ICC Sydney has two car park facilities located within the Exhibition Centre and ICC Sydney Theatre, comprising a total of 826 car spaces and is open 24 hours. Additionally, there are a number of secure car parks located in and around Darling Harbour. Parking Rates (subject to change without notice)

0-1 hour $18.00 1-2 hours $30.00 2-3 hours $38.00 3-4 hours $44.00 4+ hours $49.00 Lost Ticket $49.00 (Per entry per day)

Night Rate $28.00 (Entry after 5pm and exit before 4.00am)

Please note, parking is at your own cost.


4. ON-SITE INDUCTION TRAINING & ON-SITE GUIDE

It is mandatory for all Volunteers to attend the On-Site Induction to be held at ICC Sydney at 5:00pm on Sunday 20th August 2017. The session should be completed by approximately 06:30pm. Volunteers cannot attend/work at the convention if they have not attended this special induction session.

4.1 When You Arrive On-Site

When you first arrive to the ICC Sydney please:

Be on time – we suggest arriving at least 15 minutes early find the meeting point

Meet at the AHRI Registration Desk, located in the Exhibition Hall 2 Foyer on Level 2

You will be given your uniform (Polo T-Shirt), a Name Tag, schedule and onsite guide.

You will be given a full information & site tour of the event areas and where your allocated tasks will

be located throughout the venue.

You will also receive information pertaining to security and emergency procedures.

4.2 On-Site Guide

Convention delegates are provided with an “Onsite Guide”. This document is a detailed information guide containing details about the convention speakers, sessions, location maps and timings. The Onsite Guide also contains all sponsor and exhibitor listings. You will also be provided with a copy – keep this with you at all times as it will assist you with answering questions.

4.3 Convention APP

It is recommended for you to download and familiarise yourself and use the Convention App when onsite. You can download it from App Store or Google Play by searching “ahri national convention 2017”.

5. VOLUNTEER SPECIFIC INFORMATION

5.1 Volunteer Office & Contacts

Volunteer Offices are located: 1) on Level 2, Chorus Dressing Room 2 2) Expo Office 2

Volunteer Coordinator Leah Strickland Ask an AHRI staff member with a radio to call Leah or if you are running late please text her on 0421 653 158

Exhibition Hall Manager Alex Reynolds Visit the AHRI Expo Stand (Stand #128)

Manager, Events Chris Dayson

If unsure, you should make contact with the Registration Desk first.

Event Coordinator Fuxin Holthouse

Event Coordinator Lena Milshtein

Event Coordinator Alex Stimson

5.2 Volunteer Retreat

There are two rooms dedicated for Volunteers. Chorus Dressing Room # 2, located on second floor of the ICC. This room has lockers for you to store your personal belongings and is a small rest area where your catering will be served, drinks, and where you may take your allocated breaks. Please do not bring anything valuable with you, only your essentials, as this Volunteer Retreat will be accessed by many people. If you have your mobile phone on your person, please make sure it is on SILENT


when you are performing your duties as a volunteer or if it is stored in a locker. This room is a complimentary service, and the venue and AHRI accepts no responsibility for the loss, theft or damage to personal items.

5.3 Check-In & Check-Out

Each day upon arrival at the ICC, all volunteers must check-in at the Registration Desk prior to the start of your shift. After your shift, all volunteers must check-out at the same location. Kindly note that failure to follow this procedure will result in your conference badge being automatically deactivated and you will be denied access to the event.

5.4 Shift Times & Arrival Times

Please arrive at least 15 minutes prior to your shift start so you have time to put your belongings away, check-in and receive any updated information to do your job/s that day. If you are going to be late please text the Volunteer Coordinator on 0421 653 158 with your estimated time of arrival. When you arrive, please put your belongings in the Volunteers Retreat then report to the registration desk and ask a member of staff to call the Volunteer Coordinator.

5.5 Meal Break Times

Your meal breaks will occur outside peak periods and will be allocated in your individual Rosters. Those Volunteers who have indicated (in their initial application form) that they have a Special Dietary Requirement, these will be accommodated and will have a separate meal provided for them. Ensure you take your breaks and refresh yourself – but don’t be late for your next task.

5.6 Absenteeism

If you are going to be absent for your shift, then please provide at least 24 hours’ notice so we can re-organise the roster and find someone to fill your role. Please contact Lena Milshtein immediately when you know you are going to be absent from your shift.

5.7 Volunteer Team Photo

There will be a Volunteer Team Photo. It is scheduled for: Sunday 20 August at 6.00pm at the entrance to the Exhibition Hall.

5.8 Volunteer Safety & Security

Please report immediately to the Volunteer Coordinator in case of:

You are asked to work above a height of 3 metres

You are given an unsafe activity such as electricity, lighting, build up etc

You are asked to take over a task which involves cash handling

You are allocated a duty that is not suitable with your health condition

You are asked to take on a task that you deem is not safe

You are asked to take on a task that you are not comfortable with due to physical restrictions

&/or cultural beliefs

5.9 Dress Code

Volunteers are required to wear a uniform during every shift whilst on-site at the event. Event branded Polo T-Shirts will be given to all Volunteers at the Induction on Sunday 20 August 2017. This is yours to keep. While wearing the AHRI polo shirt you are representing the Institute and are asked to behave


in a professional manner. Please ensure it is well-maintained throughout the duration of the event. Please do not wear your volunteer t-shirt when you are not working at the convention. Every Volunteer must bring and wear:

Your own smart/tailored BLACK slacks or skirt for every day’s shift

Females, when wearing a skirt, please wear pantyhose in either black or nude colours

Leggings, lycra and denim/jeans are NOT acceptable attire

Comfortable non-slip BLACK coloured enclosed footwear that are in good repair. High-heel

shoes are not recommended– note that the event venue is very large, has hard flooring and

requires long distance walking

If your role requires you to wear Personal Protective Equipment (PPE), this will be supplied to

you with instructions of use. If PPE is supplied, it must be worn at all times during the work

being carried out

Jewellery is to be kept at a minimum and not to be ostentatious, chunky, flashy or large in

size. No noisy, clinking or distracting jewellery

Females – your makeup is to be subtle and professional. No loud colours, only neutral shades

to be worn

Hair should be neat, combed and washed at all times and drawn away from the face (ie with a

pony tail/headband/barrette/clip).

VOLUNTEER POLO T-SHIRT

5.10 Personal Hygiene

Please ensure that you have bathed prior to your shift. Please do not wear over-powering perfumes/colognes as others may have an adverse reaction to them. It is in your best interest to bring deodorant, hair brush, mouth wash, toothbrush etc in your personal belongings so you can refresh at any time during your breaks.

5.11 Drugs, Alcohol & Smoking

It is the responsibility of each person to ensure that alcohol and drugs do not impair your work &/or the safety &/or the performance of others. When volunteering you should not be under the influence of drugs &/or alcohol. Alcohol is not permitted to be brought onto the premises. The entire Darling Harbour precinct – including all indoor and outdoor spaces across the ICC Sydney venue – is a non-smoking zone. This also applies to use of electronic cigarettes and vaporisers.

5.12 Insurance

Australian Human Resources Institute Ltd is registered for WorkCover insurance to cover its liabilities under the Workplace Injury Rehabilitation and Compensation Act 2013 (and amendments). The International Convention Centre (ICC) Sydney has its own insurance public liability and WorkCover insurance policies in place, and this will also be in effect in the instance of an incident.


Volunteer injury and accident insurance does not cover volunteer’s private vehicles. Volunteers should be aware that any private vehicle driven by a volunteer in the course of their providing voluntary services must be comprehensively insured to provide a reasonable level of insurance coverage for the volunteer.

5.13 Your Health

It is important to be aware of the risk of spreading infection. Prevention of the spread of infection is important especially when working with a large team. If you have an infection or virus it is important to inform the Volunteer Coordinator by directly contacting them prior to commencing your shift as it may be safer for you and our team and delegates for you to fully recover before returning to volunteer services.

5.14 Medication

Volunteers are responsible for bringing and taking their own medication as per their doctor’s/health practitioner’s instructions. If you require refrigeration/special storage for your medicine/s, please inform the Volunteer Coordinator and they will show you where and how to store and access your medicines during the event. Volunteers should never purchase, give medication to or administer medication to any person during the event. If you are required to give food or drink to someone, please check with the person and/or guardian as there may be health issues of which you are not aware. If you are concerned about the person’s welfare or treatment, please speak to the Volunteer Coordinator immediately.

6. WORK ROSTERS, ROLES, TASKS & RESPONSIBILITIES

6.1 Rosters

There are many roles that will be tasked to Volunteers during the AHRI National Convention & Exhibition 2017. You will receive an individual Roster detailing the task(s) you have been allocated each day. Rosters will be provided during the induction session. Please bring your individual Roster with you each day. A list of the tasks Volunteers will be required to assist with is detailed in this document. As is the nature of events, ad-hoc tasks may come up during the course of the day which will require your assistance. Please follow the direction of the AHRI Volunteer Coordinator or other AHRI staff for any additional tasks. If you are no longer required in the area you have been allocated to, please report to the Volunteer Coordinator as there will always be something else to do! All Volunteers will be representing AHRI and will be the main source of Information and Wayfinding for all attendees. You must familiarise yourself with all areas of the ICC Sydney and the entire Convention and Exhibition Program and sub-events. Note that you are representing AHRI at all times and may be asked questions that you do not know the answer to. In this case, please refer to the Volunteer Coordinator or an AHRI staff member for assistance. If you are stuck please direct people to the information/registration desk outside Expo Hall. Anyone without an official AHRI National Convention name badge must be directed to Registration desk so they can retrieve their applicable name badge.

6.2 Volunteer Tasks

Please ensure that you are familiar with all of the Volunteer tasks listed below. You will be working closely with AHRI staff who will provide you with detailed instructions on how to perform each task. Volunteers will be assigned to each of the below tasks based on the number of people required to


fulfil a task at any given time throughout the duration of the event. Where possible, Volunteers will be given the opportunity to undertake as many of the tasks as possible in order to receive exposure to numerous aspects of the event. Please be polite and courteous when speaking to guests and be ready to answer any ad-hoc questions you may receive.

6.3 Check–in Area

Volunteers will be required to:

Greet delegates and visitors, scanning their check-in code

Hand out name badges

Assist the Conference Registration Managers (Arinex)

Distributing Delegate Satchels

Perform Crowd Control

Assist Exhibition Visitors to Register at the On-Site Registration Pods

Provide General Visitor Information & Support

6.4 Usher, Door Monitor & Data Collection


Usher delegates into session rooms

Scan delegate name badges on entry to session rooms

Manage traffic flow of people & keep them moving towards the front of the room

Monitor delegate numbers within the session rooms

Close the doors when sessions have commenced &/or are full

Ensure the session room doors stay closed and prevent delegates from entering the room

unless there is a good opportunity to do so &/or until the speaker is ready and you are notified

to open the doors.

Visitors without a name badge can only enter if escorted by an AHRI staff member

Put-up the “Session Full” sign when the session room is at capacity

Assist late-comers into the session rooms and find available seating or standing room

NO DELEGATES ARE ALLOWED TO SIT ON THE FLOOR – Please ensure this does not

occur

* Seating capacity is limited in most of the concurrent session rooms (C4.1; C4.4; & C4.5) and some of them will fill. Volunteers are required to work with AHRI staff to monitor how the rooms are filling and act appropriately. ** People with inadmissible name badges are not permitted into the conference sessions. Please let them know that if they wish to enter the conference sessions, they must visit the Main Registration Desk whereby they can purchase conference session access. *** Thorough knowledge of the location of rooms and the presenters will be required. **** The Public may visit the Exhibition Hall on Tuesday 22nd and Wednesday 23rd without charge following registering on-site at the main registration area and must wear a visitor badge while in the Exhibition (these will be labelled accordingly)

6.5 Directing Delegates / Wayfinding



Direct delegates between sessions, conference rooms and the exhibition spaces

Manage people traffic flow

Answer queries/provide information regarding the convention & exhibition

Direct delegates to all ICC venue facilities (ie bathroom facilities etc)

* Volunteers will be placed by their AHRI Supervisor at various locations within the ICC venue. Please spread-out and make yourself visible. Do not stand in groups. ** Thorough knowledge of the location of rooms and the presenters and sessions will be required. Please ensure you are familiar with your surroundings at all times.

6.6 Miscellaneous Roles

If the need was to arise you may be asked to conduct more than one task on a day.

7. NAME BADGE TYPES & ACCESS

Entry to all sessions, the exhibition and social events is by badge or ticket only. The scanner will tell you the access privileges, so rely on technology. All name badges:



CONVENTION & EXHIBITION SCHEDULE

Sunday 20 August 2017 EVENT BUMP-IN & ON-SITE INDUCTION

00:01AM-11:59PM

Event Organiser (AHRI), Expo Builder (Moreton Hire), Audio Visual Provider (Microhire), Venue (ICC Sydney) – All move into the venue and set up all event areas.

5:00PM-6:PM

All Volunteers are required to complete a compulsory On-Site Induction. Please meet Leah Strickland near the Delegate Registration Desk, located in the Exhibition Foyer of the ICC (see floor plan page 13) for your induction.

Monday 21 August 2017 OFFICIAL OPENING, WELCOME RECEPTION & EXHIBITION OPEN

7.15AM-12.00PM

If you are scheduled to volunteer on Monday AM please arrive at ICC no later than 7.00AM for a briefing and to be ready to begin work at 7.15AM. A light breakfast will be provided. Meet in the Registration Desk on Level 2.

12.00PM-8.30PM

If you are scheduled to volunteer on Monday PM please arrive at ICC no later than 11.45AM for briefing and to be ready to begin work at 12.00PM. Lunch and afternoon tea will be provided.

6.30PM-8.30PM

Volunteers may stay and enjoy the Welcome Reception once assigned tasks are completed.

Tuesday 22 August 2017 MAIN PROGRAM

7.15AM-8.30PM

If you are scheduled to volunteer on Tuesday AM please arrive at ICC no later than 7.00AM for briefing and to be ready to begin work at 7.15AM. A light breakfast will be provided. Meet in the Registration Desk on Level 2.

12.00PM-7.00PM

If you are scheduled to volunteer on Tuesday PM please arrive at ICC no later than 11.45AM for briefing and to be ready to begin work at 12.00PM. Lunch and afternoon tea will be provided.

Wednesday 23 August 2017 MAIN PROGRAM

7.15AM-8.30PM

If you are scheduled to volunteer on Wednesday AM please arrive at ICC no later than 7.00AM for briefing and to be ready to begin work at 7.15AM. A light breakfast will be provided. Meet in the Registration Desk on Level 2.

12.00PM-7.00PM

If you are scheduled to volunteer on Wednesday PM please arrive at ICC no later than 11.45AM for briefing and to be ready to begin work at 12.00PM. Lunch and afternoon tea will be provided.

Thursday 24 August 2017 WORKSHOPS 2 & 3

8.30AM-12.00PM

If you are scheduled to volunteer on Thursday AM please arrive at ICC no later than 7.00AM for briefing and to be ready to begin work at 7.30AM. A light breakfast will be provided. Meet in the Registration Desk on Level 2.

12.00AM-3.00PM

If you are scheduled to volunteer on Thursday PM please arrive at ICC no later than 11.45AM for briefing and to be ready to begin work at 12.00PM. Lunch and afternoon tea will be provided.


8. CONVENTION & EXHIBITION SPACES, LOCATION MAPS

9.1 Program Streams, Plenary & Concurrent Session Room Locations

Monday 21 August Session Room Public Sector HR Conference, 8.30AM – 4.30PM Cockle Bay Room (Level 3)

Public Sector Morning Tea 10.00AM – 10.20AM Cockle Bay Room foyer (Level 3)

Public Sector Lunch 12.30PM – 1.15PM Cockle Bay Room foyer (Level 3)

Public Sector Afternoon Tea 3.15PM – 3.30PM Cockle Bay Room foyer (Level 3)

HR Tech Conference, 8.30AM – 4.30PM C4.5 (Level 4)

HR Tech Morning Tea 10.30AM – 10.50AM C4.5 foyer (Level 4)

HR Tech Lunch 12.40PM – 1.20AM C4.5 foyer (Level 4)

HR Tech Afternoon Tea 3.20PM – 3.35PM C4.5 foyer (Level 4)

Workshop 1, 8.30AM – 4.30PM C4.4 (Level 4)

Workshop 1, Morning Tea 10.00AM – 10.20AM C4.4 foyer (Level 4)

Workshop 1, Lunch 12.30PM – 01.15PM C4.4 foyer (Level 4)

Workshop 1, Afternoon Tea 03.15PM – 03.30PM C4.4 foyer (Level 4)

Main Program: Official Opening and Keynote 1, 5.00PM – 6.30PM Darling Harbour Theatre

Welcome Reception/Exhibition Launch, 6.30PM-8.30PM Exhibition Hall

Tuesday 22 August Session Streams Room Exhibition Open, 7.30AM – 5.00PM Exhibition Hall

Keynote 2, 8.15AM – 10.00AM

Darling Harbour Theatre

Morning Tea and Exhibition, 10.00AM – 10.45AM Exhibition Hall

Keynote 3, 10.45AM – 11.55AM


Concurrent Session A1, 12.05PM – 1.15PM



C4.1


C4.5

Concurrent Session A4, 12.05PM – 1.15PM Exhibition Hall

Lunch and Exhibition, 1.15PM – 2.30PM Exhibition Hall

Concurrent Session B1, 2.30PM – 3.30PM



C4.1


C4.4


C4.5


Exhibition Hall

Afternoon Tea and Exhibition, 3.30PM – 4.15PM Exhibition Hall

Keynote 4, 4.15PM – 5.00PM



9.2 LOCATION MAPS

Level 2

Wednesday 23 August Session Streams Room Exhibition Open, 8.00AM – 3.30PM Exhibition Hall

Keynote 5, 8.30AM – 10.15AM


Morning Tea and Exhibition, 10.15AM – 11.00AM Exhibition Hall

Concurrent Session C1, 11.00PM – 12.00PM



C4.1


C4.4


C4.5

Concurrent Session C5, 11.00PM – 12.00PM Exhibition Hall


Exhibition Hall

Lunch and Exhibition, 1.05PM – 2.20PM Exhibition Hall

Concurrent Session D1, 2.20PM – 3.30PM



C4.1


C4.4


C4.5

Afternoon Tea and Exhibition, 3.30PM – 4.00PM Exhibition Hall



Thursday 24 August Session Room Workshop 2, 9.00AM – 4.30PM C4.5

Workshop 3, 9.00AM – 4.30PM C4.4

Workshop 2&3 Morning Tea and Exhibition, 10.30AM – 10.50AM C4.4 &C4.5 Foyers

Workshop 2&3 Lunch and Exhibition, 12.40PM – 1.20PM C4.4 &C4.5 Foyers

Workshop 2&3 Afternoon Tea and Exhibition, 2.50PM – 3.10PM C4.4 &C4.5 Foyers


Level 3

Level 4


Exhibition floorplan


10 WORKPLACE HEALTH & SAFETY

10.1 Emergency Phone Number (Fire/Medical/Emergency)

In the case of an emergency:

DIAL: 92157100

In any emergency notify ICC Security immediately, by dialling 92157408 internally from the nearest

wall phone. ICC Security Control Centre will co-ordinate the emergency service response as required.

10.2 First Aid

A fully-equipped Medical Centre is located at the Ground Level of the Convention Centre. First Aid

rooms are also located on Level Two of the Exhibition Centre and Level Two of the Theatre. These

rooms are manned during event operational hours. ICC Sydney security personnel are trained as first

responders in fire/safety and first aid emergencies including the use of on-site defibrillators. In the

event of a medical emergency, the venue’s first-aid attendants will be on hand to implement

procedures and contact external agencies as required.

10.3 Incident Reporting

Please report all potential risks and report all actual incidents to the AHRI Volunteer Coordinator as

soon as possible. An incident report will be required to be completed. AHRI will then report the

incident to the ICC’s safety and security officers and applicable action will be taken.

10.4 Lost Property

If you find any lost property, please hand it into the Volunteer Coordinator immediately. Any reports of

Lost Property that you receive from AHRI delegates, please inform the Volunteer Coordinator

immediately so they can try to track down the lost item. You can also advise the delegate to report

their lost item at the Main Registration Desk located on entry to the Exhibition Hall or at the AHRI

Exhibition Stand located within the Exhibition Hall.

10.5 Fire Hoses, Fire Extinguishers & Building Control Access Doors

Please ensure that nothing and/or no one obstructs or hinders access to emergency exits, fire hoses,

fire extinguisher cabinets, building control access doors or panels. Encroachment into these spaces is

not permitted anywhere within the venue and please report if there is an issue directly to the

Volunteer Coordinator immediately.

10.6 Emergency Response Plan / Evacuation Procedure

ICC Sydney has an Emergency Response Plan in the event of a medical, weather, fire and smoke

and other emergencies. A trained Emergency Response Team, will lead the implementation of all

procedures. You will be briefed on emergency procedures during the On-Site Induction session on

Sunday 20 August 2017 at 5:00pm.

In the event of an emergency, one of two alarms may sound:


Alert alarm – “Beep! Beep! Beep!”

This is a warning alarm to notify everyone of a possible emergency. If it sounds, please stand-by

for further instructions.

Evacuation Alarm – “Whoop! Whoop!”

This alarm means all occupants must evacuate. When it sounds, wardens will direct everyone to

leave via the nearest exits quickly but calmly, and assemble at the nearest evacuation point

where they are to remain until ICC Sydney staff advise that it is safe to return.

11 FAQS FROM DELEGATES

11.1 Where do I register/check-In?

All DELEGATE registration enquiries should be referred to the Main Registration Desk located at the Entry to Exhibition Hall 2 located on Level 2.

11.2 Where do I find the exhibitor services desk?

All Exhibitor Services enquiries should be referred to the Exhibitor Services Desk which is located on entry to the Exhibition Hall 1 on Level 2.


11.3 Where do I find the visitor registration desk?

All Visitor Services enquiries should be referred to the Main Registration Desk which is located on entry to the Exhibition Hall 2 on Level 2.

11.4 Is there a cloakroom?

The Cloakroom is located at the ICC Information desk on the Ground Floor. During the Gala Dinner, a temporary cloak room will be open in the pre-function area.

11.5 How do I access WiFi?

Free wireless internet is available for conference delegates. Here’s how to connect:

1. On your mobile device, switch the wireless setting to ‘on’ (it may automatically detect the Wi-Fi networks) 2. Go to settings WiFi to see the available networks 3. Select ICC Sydney

11.6 Are speaker presentations/slides & videos available?

Conference PowerPoint slides (where provided by the presenter) and video recordings of some of the sessions will be made available after the event. Delegates will be emailed instructions on how to access presentations the week after the event.

11.7 Where are the bathroom facilities/toilets/mothers’ rooms?

Please familiarise yourself with the location of the toilets to help direct delegates. Refer to your Onsite Guide for maps. Exhibition Hall – Located at the entrance of the Exhibition Hall on Level 1 A Parents Room is located on the Main Foyer (Level 2) next to Door 4. Baby Change tables are also located in Level 4 and 6 accessible toilets.

11.8 Where do I receive my meal with special dietary requirements?

A range of vegetarian and gluten free options are readily available on the main catering stations throughout the exhibition hall for delegates. Delegates with other dietary requirements (such as allergies), who requested a special meal at the time of registration, should speak to the ICC staff who will direct them accordingly.

11.9 Is there an Event Hashtag?

Yes - The official hashtag for Twitter and Instagram is #AHRINC. This year there is an AHRI Social Hub in the exhibition hall which will display tweets, the live feed from plenary sessions and Instagram photos tagged with #AHRINC.

11.10 When is the Gala Dinner?

(FYI: volunteers will not be required to volunteer at this time – this is for your information only if delegates ask you questions) The gala dinner for delegates will be held from 7pm – midnight on Tuesday 22 August in the Grand Ballroom, located on Level 5 of the Convention Centre.

11.11 I Lost my ticket to the Gala Dinner!

In the case of lost tickets, refer delegates to the registration desk.

11.12 Where am I sitting at the Gala Dinner?


The gala dinner will have fully allocated seating. Delegates who have booked as part of a group or purchased guest tickets will be seated together. Table lists will be displayed on pin boards in the Grand Ballroom foyer prior to the dinner. No seating changes will be accepted onsite.

2.1 Where Can I find Transportation – ie Taxi/Bus/Train?

See page 3

Documents

VOLUNTEER MANUAL - AHRI · 2 AHRI National Convention & Exhibition 2017 – Volunteer Manual 1. INTRODUCTION First of all, thank you for volunteering at the AHRI National Convention