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this presentation gives you an insight in to how Nokia has improved the approach to project management with Lean techniques
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1 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Agenda
Telecom Paris, March 2009
Customer demand
Develop People
Streamline
Stabilize
Conclusion
Q&A
2 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Agenda
Telecom Paris, March 2009
Customer demand
Develop People
Streamline
Stabilize
Conclusion
Q&A
3 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Cus
tom
er d
eman
d
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Lean coach Customer
Problem
Context
Time to market between 10 and 14 weeksis too long
4 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Cus
tom
er d
eman
dProblem
Context
Customers have to retain their end users in a very mature and competitive market
– Fast marketing project delivery is a competitive advantage
– Quality of projects at the highest level contributes to retention
NSN must stay competitive
– Production is partially outsourced since January 2008
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
5 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Agenda
Telecom Paris, March 2009
Introduction
Develop People
Streamline
Stabilize
Conclusion
Q&A
6 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Dev
elop
Peo
ple
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Target
Change mindset
PM Engineers
NSN
Sponsor PM Engineers
Customer
Sponsor
PM Engineers
NSN Supplier
Engineers
Customer’s Supplier
Lean Coach
Develop people
7 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
11
See the customer
22See performance
33 Visualize problems
44
Analyze problems
55Implement local & experimental solutions
66Learn & start again
Dev
elop
Peo
ple
Target
Change mindset
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
8 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Agenda
Telecom Paris, March 2009
Introduction
Develop People
Streamline
Stabilize
Conclusion
Q&A
9 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Find a sponsor
Define a goal
Prepare
Workshop See the customer
Current stateValueWasteFuture StateActions Plan
Implement
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Lean coach Customer
Sponsor
10 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Describe the problem thoroughly:– Context
– Economical stakes
– Operational stakes
11 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Interviews
Workshop
IdentifyPeople
GatherData
Analyze & understand
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Go & See
12 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Find a sponsor
Define a goal
Prepare
Workshop
See the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
• See the customer
• Introduction to VSM
• Current State
• Value vs Waste
• Stability & Variability
• Non Right First Time
• Lead Time Processing Time vs Waiting
• Future state
• Performance & Actions Plan
• Sponsors
3 days long working together
13 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Deliver me exactly what I need
When I want
Where I wantDon’t make me loosing my time
Be reliable
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
14 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Current state
15 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Value
16 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
• Overproduction
• Waiting
• Inventory
• Extra-processing
• Correction
• Motion
• Transportation
Waste
17 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Future state
13 14 15 16 17 18 18.3021.30
18 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
• No IT solutions
• Quality– Removing useless data transformation.
– Centralization of data.
– Add control check after each major process step.
– Develop mode of operation.
• Lead time– Reorganize work: parallel engineering.
– Deliver small part of work regularly: iterative approach.
– Improving communication: collocation. Improving mailing lists.
– Removing useless data transformation.
– Removing useless documentation.
19 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
20 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Str
eam
line
Find a sponsor
Define a goal
Prepare
WorkshopSee the customerCurrent stateValueWasteFuture StateActions Plan
Implement
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
• See the customer
• Introduction to VSM
• Current State
• Value vs Waste
• Stability & Variability
• Non Right First Time
• Lead Time Processing Time vs Waiting
• Future state
• Performance & Actions Plan
• Sponsors
!
Stabilize first before creating the flow !TM
21 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Agenda
Telecom Paris, March 2009
Customer demand
Develop People
Streamline
Stabilize
Conclusion
Q&A
22 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Re-schedule againRe-scheduleFirst Project planning
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Muda, Muri, Mura
What did we learned ?Nothing
How can we make it better ?
Develop people
See the customer
See performance
Visualize problems
Analyze problems
Implement solutions
Sta
biliz
e
23 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Sta
biliz
e
11
See the customer
22See performance
33 Visualize problems
44
Analyze problems
55Implement local & experimental solutions
66Learn & start again
24 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023 CSI WSE - Delivery Management / Operational Efficiency / P. Jannez & Ch. Ignace / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Neither this:
Nor that:
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Customer looks like:
Protean
Multiple
Agressive
Fuzzy
Different
Sta
biliz
e
25 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Meteo is displayed
on the walls, distributed
and stored
Customer is a human being:Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Supply new problems
The Customer gives
his weekly Meteo in meeting
Satisfaction
Trend
Sta
biliz
e
26 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Show and understand indicators
Operational indicatorsare displayed on the walls, discussed and digitally shared
Supply new problems
Main or current indicators are displayed on the door, outside the room
Sta
biliz
e
27 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Measure, display and understand operational figures
Supply new problems
Three-Week Planning
Sta
biliz
e
28 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Pro
blem
sol
ving
Weekly / daily meetingWeekly meeting of Project Managers
Daily meeting with Engineers
Supply new problems
29 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Sort problems on the walls
Project Managers : Stones =Just do It
240
Customer&Supplier :
B&C Priority
Customer & Supplier:
A Priority
Engineers Team
Sta
biliz
e Hard to find a single usefull wall in those open spaces
30 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Pro
blem
sol
ving
Common space and walls support Teams sharing ideas :See together, understand together, act together
Project Managers working together
Contractual Indicators
Planning
Operational Indicators
Problem Analysis
Files naming rule
List of ‘Stones’ Problems
List of B&C Problems
Sta
biliz
e
31 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Begin with simple or ‘just do it’ problems
Sta
biliz
e
PM Engineers
1-NSN
Sponsor
PM Engineers
3-Customer
Sponsor
PM Engineers
2-NSN SupplierEngineers
4-Customer’s Supplier
Before coping with interfaces
32 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Workshop with true people, in their own office (4-M)
Team’s strenghts
Customer’s demand
Men
Methods
Material
Machines
Sta
biliz
e
PM Engineers
NSN
33 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Each Project Manager signs up for 1 problem
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Display, follow and track each known problemDoneNext Step Delays Status
Prepare a Sponsor’s visit and get his supportS
tabi
lize
PM Engineers
1-NSN
Sponsor
34 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Give Sense : display Goals
Display rules, solutions & operating modes on the walls, wherever they can be seen and used
Give Celebration and Fun
Sta
biliz
e
35 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
1
Coding TestingExtractTest Plan
Workload
090316_Scrum de scrum par BF_DSFR_NSN_V090316C.ppt
WaterfallProcess
LeanProcess
Workload
CustomerWe want to reduce lead time production by 30%=> Lean Process ( 1+ 13 months)
Some implemented kai-kaku solutions :
Sta
biliz
e
36 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Scrum of Scrum : Share daily high level information with the three teams and the customer
CustomerWe want to reduce lead time production by 30%=> Scrum management with 5 multi localised teams (1 + 13 months)
Engineers learn writing and displaying themselves problems, not to complain about but to solve them
N°Progress SolutionProblem
Some implemented kai-kaku solutions :
Sta
biliz
e
PM Engineers
1-NSN
PM Engineers
2-NSN Supplier
37 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Hard to find a single usefull wall in those open spaces
Customer:
Deployment quality is collapsing
Build a check list deploiement and train teams to mandatory use it manually at each deployment (1 + 3 months)
Some implemented kaizen solutions :
Sta
biliz
e
PM Engineers
2-NSN Supplier
PM
1-NSN
38 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Customer:
1- Will you please stop theses spamming emails ?
2- How to be sure we get the last true version of any document of any project ?Virtual 5 S : Naming files rules + Pulled shared distant space (3 + 7 months) – 22 steps
Some implemented kaizen solutions :
Sta
biliz
e
PM Engineers
1-NSN
SponsorPM Engineers
3-Customer
Sponsor
PM Engineers
2-NSN Supplier
Engineers
4-Customer’s Supplier
Local Files
Local Files
Local FilesLocal Files
39 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
Develop people
See customer
See performance
Visualize problems
Analyze problems
Implement solutions
Team :
1-We ‘re over specialised, it makes us loosing time, we deeply need training to expand both individual’s and team’s skills
2-We need at least one year to train any new team member
TWI training on 10 immediate, simple and productive tasks for 6 new engineers, prepared by one of the expert (6 + 1 month)
Some implemented kaizen solutions :
Sta
biliz
e
PM Engineers
1-NSN
Sponsor
40 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Agenda
Telecom Paris, March 2009
Customer demand
Develop People
Streamline
Stabilize
Conclusion
Q&A
41 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Con
clus
ion
Results
Lessons learnt
Next
Quality
• Pre production : from 13 to 1 defect per project in average
• Production: from 0.38 to 0.13 defect per project in average
Lead Time • TTM reduced by 21% in average
Supplier • Subcontractor is developing a culture of excellence
Morale
• Two key people with low morale at beginning of the project decided to stay because of the new lean management approach
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
42 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Con
clus
ion
Results
Lessons learnt
Next
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
•Don’t stress a process with too much variabilitySo what did we learnt ?
•Get true agreement about what problem is
before doing anything else•Quality before delay
•Team and engineers first (go & see)
•Extended progressively from Project Managers to Team, Supplier, Customer, Internal suppliers, Customer’s supplier
•Work only with those who are willing to
•Experiment, try & measure, use feedback loop & start again
•Plan Do Check Act = 4 Increasing difficulty steps
•Small local specific solution is better than a big global Top-Down Terminator
43 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009
What shall we improve next time ?
• Define and mesure economic performance
• Immediate Training improves quality immediatly
• Customer is asking NSN for managing variability in his demand
• Share knowledge from experiences
Sta
biliz
eResults
Lessons learnt
Next
44 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Improve project management by using VSM & Problem Solving
Agenda
Telecom Paris, March 2009
Customer demand
Develop People
Streamline
Stabilize
Conclusion
Q&A
45 © Nokia Siemens Networks CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / April 10, 2023
Question & answers
Q&
A
Improve project management by using VSM & Problem Solving
Telecom Paris, March 2009