Cognitive Training für Collaboration Solutions

Arnd LayerCompetency Leader Social Collaboration, IBM Collaboration & Talent Solutions - Cognitive Solutions Unit DACH, 2017-04-03

Watson … Collaborator

2

3

Seamless Single Platform Integration

Messaging

Collaboration

Mobile

Desktop

Cognitive Analytics

Cloud

Social

Konzentration auf das Wichtige!

4

Persönlicher AssistentPriorisiert Arbeit,

übernimmt einfache Aufgaben undbietet Funktionen basierend auf Verhalten an

Beratender Experte

Versteht Ihre Arbeit,beantwortet Fragen und

bietet unterstützende Informationen

Konversationen als zentrale Arbeitsumgebung

▪ Konversationen machen Teams effizienter

▪ Cognitive Watson Services helfen den Nutzern, sich auf das Wesentliche zu fokussieren

▪ Business Apps / Geschäftsprozesse fügen sich in die Konversationen ein

5

IBM Watson Workspace

Enable teams to work and drive business outcomes, from inception to completion, through a cross-device, collaborative experience that includes your commonly used business applications. Because it's infused with Watson, over time Watson Workspace will understand your conversations, learn from them, improve over time, and interact with you to improve your success. We start with two-way messaging integration, "Moments" (summarisation across messaging apps), and cognitive assistance (advice, bots) that guides users to the right content at the right time, and helps automate everyday tasks.6

IBM Watson Work Services

Watson Work Services give developers a set of cognitive APIs so they can infuse Watson Work capabilities into existing work applications and products - or accelerate differentiation when building new apps.

These APIs are built to understand conversations in context and interpret the user’s needs and intent using natural methods of communication

7

8

… HABE ICH MIR DIE WATSON WORK SERVICES API ANGESEHEN.

Trotzdem ich kein Entwickler bin …

9

DIE WATSON WORK SERVICES EXISTIEREN UND FUNKTIONIEREN!

und ich denke ich habe sie verstanden.

10

Understand conversations

“Watson Work Services provides ways to uncover valuable insights from your space’s conversations. It can help identify actions, questions, commitments, and more with focuses. Your app can extend focuses to let Watson Work Services understand new conditions, intents, and entities with Watson Conversation. Moments help find logical groups of messages and summarize them. Moments may include focuses identified by your App.

In addition to requesting focuses on a passage of text, Apps may listen for the identification of focuses and moments from spaces as annotations.”

IBM Watson Work Services - Developer Guide - Get Started

11

Your app can extend […] Watson Work Services understand new conditions, intents, and entities with Watson Conversation.

Demo

Workspace - die User-Sicht

13

Chat / Space

Moment / Lenses

Workspace - die Daten-Sicht

GraphiQL

• Komplexe Abfragen mit einem Request

• REST API

• Tool zum Testen

• Json

14

Workspace - die Daten-Sicht

Lens-Annotation (Json):

▪ Phrase: “kannste mir einen Preis für Lotus Notes geben”

▪ Confidence: 0.8745079

▪ Lens: Preisinformation

▪ Produkt-Entity: IBM Notes

▪ Brand-Entity: IBM Watson Work

15

{ "lens": "Preisinformation", "start": 0, "end": 45, "phrase": "kannste mir einen Preis für Lotus Notes geben", "confidence": 0.8745079, "actions": [], "payload": “{…}”, "context": “{…}”, "extractedInfo": { "entities": [{ "text": "IBM Notes", "type": "Produkt", "source": "Conversation", "location": [28, 39] },{ "text": "IBM Watson Work", "type": "Brand", "source": "Conversation", "location": [28, 33] } ], "keywords": [{"relevance": 0.95319, "text": "kannste"}] }, "applicationId": “…”, "lensId": “…”, "focusVersion": 4, "annotationId": “…”, "created": 1490003462380, "createdBy": "toscana-service-watson-conversation-client-id", "type": "message-focus", "tokenClientId": "toscana-service-watson-conversation-client-id" }

Watson Conversation - Training

16

Intents (Absichten)

Entities (Begriffe)

Workspace - Einrichten

17

App definieren - Make it cognitive App zum Workspace hinzufügen

Was haben wir gesehen?

Watson Work Services ▪ Moments ▪ Lenses → Focuses ▪ Entities ▪ Apps

IBM Watson Conversation ▪ Intents ▪ Entities ▪ [Dialog]

18

Space Annotation

Der nächste Schritt: Action Fulfillment

▪ Nachrichten werden “actionable”

▪ Text kann angeklickt werden

▪ App stellt Aktuons-Buttons bereit

▪ Interaktion ist privat

19

IBM Watson Work Services - Kognitive Dienste die Konversationen verstehen

20

IBM Watson Work Services (Cognitive Services and APIs)

SummarizationAction identification Moments

IBM Watson APIs

... and more!

ChatProjekt-management

Audio / Video TalentManagement

CRMEmail Social

... and more!

ChatProjectManagement

Voice / Video TalentManagement

CRMEmail Social

Neue Möglichkeiten für Kunden

21

Cognitive Training Bots

Fertige Angebote für Branchen oder Rollen

Individuelles Training durch die eigenen Experten

Neue Möglichkeiten für Partner

22

Cognitive Training Bots

Fertige Angebote für Branchen oder Rollen

Eigene Services

Individuelle Entwicklung

Vielen Dank!Arnd Layer Competency Leader Social CollaborationIBM Collaboration & Talent Solutions Watson Workspace: http://watsonwork.me/arnd.layer@de.ibm.com

Twitter: @layer8 - phone: +49-7034-643-1016 - eMail: arnd.layer@de.ibm.comlinkedIn: https://de.linkedin.com/in/arndlayer - xing: https://www.xing.com/profile/Arnd_Layer

Kontrollverlust FM … Blog / Podcast: http://kontrollverlust-fm.de - Twitter: @ctrlVerlustFM