WE MAKE PAYCARDS EASY

A Paycard Case Study

Company profile for Maxim Healthcare Services, Inc.

•Medicalstaffingcompanywith 400locationsnationwide•Over34,000employees paidweekly•Medicalstaffingindustryhas considerableturnover•Workforceisverytransient•Manyemployeeswere ‘unbankable’or‘underbanked’

Formorethan20years,MaximHealthcareServiceshasbeenaproviderofhomecare,staffing,andwellnessservicesacrossthenation.Theircommitmenttoqualityistheheartoftheirbusiness,andthequalityofservicethattheydeliveristhefoundationoftheirongoingsuccess.

GlobalCashCard’srelentless

communicationandworldclass

supporttoallpartieswerekeysto

oursuccessfulimplementationof

apaycardprogram.

BobPearce, DirectorofPayroll

SituationBeforeimplementingapaycardprogram,MaximHealthcarefacedseveralmajorissues.Theseincludedthecostofhandlingandshippingpaperpaychecks,deliverydelaysduetobadweatherorFedExproblems,lostormisplacedchecksbyemployees,andlowemployeeparticipationindirectdeposit.Ontopofthis,therewasareluctanceonthepartofthecompanytosupportpaperlesspayrolloptionsduetoapreviouslyunsuccessfulpilotprogramtheytestedwithoneoftheirbankingpartners.Implementation,support,reportingandcustomerservicefromthebankwas,atbest,marginalandtheprogramwascanceledafteronly4months.

ImplementationTheGlobalCashCardimplementationteamsatdownwiththeDirectorofPayrollforMaximHealthcaretocraftanentirelycustomdesignedprogramthatstartedbylaunchingapilotprogramwithseveralofficesinOhio.TheimplementationbyGlobalCashCardwasconductedcompletelyon-siteandwas100%hands-on,includingvisitswiththeDirectorofPayrollaswellastoadditionalofficesfortrainingastheyexpandedthepilotprogramtoMassachusetts.Globalhelpedorganizeandplanregionalrolloutsoverafourmonthperiod,includingshippingofmarketingmaterialsandcustomizingtrainingwebinars.

Results MaximHealthcarestronglyencouragedemployeestochooseeithertheGlobalCashCardordirectdeposit.Duringthefirstyear,3,000employeeschosetheGlobalcardandover7,000enrolledindirectdeposit.Inaddition,FedExcostsandmailingcostsdroppedbyover$400,000.Thefieldofficesthatwent100%paperlesshadsuchapositiveexperiencethattheybecamethebiggestallieswithMaximleadershipinpromotingtheprogramtootherlocations.

Summary MaximHealthcarewasinitiallyconcernedabouthavingtomandatepaycards.DuetotheeffectivenessofGlobalCashCard’simplementationprogram,theydidnotmandatepaperlesspayrollinanystateandcurrentlyhavea75%participationrateindirectdeposit.Astheprogramrollsouttoalllocations,GlobalCashCardremainsagreatpartnerwithMaximHealthcare,promptlyassistingwithanyissuesthatarise.Theycontinuetohelpplanandimplementmaintenancetrainingforfieldoffices.TheemployeesofMaximHealthcareareenjoyingallthefeaturesthattheGlobalCashCardprogramhastooffer,andoverallparticipationiscontinuingtoincrease.

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TheGlobalCashCard™DebitMasterCard®CardisissuedbyFirst-CitizensBank&TrustCompanypursuanttoalicensefromMasterCard®InternationalIncorporated.TheGlobalCashCard™VISA®PayrollCardisissuedbyMetabank™pursuanttoalicensefromVISA®U.S.AInc.

BobPearce-DirectorofPayrollMaximwaslookingforapaycardproductthatwouldbeeasytoexplaintoour

users;providemobilebankingoptionsandbeinexpensivetousersandthecompany.

Inaddition,weknewwewouldneedassistanceandsupportforanationwiderollout.

Forthoseofusinvolvedwithpayroll,GlobalCashCardwastheclearchoice.

WorkingwithLisaPoncsakandherfieldsupportteam,webeganplanningapilot

programwithseveralofourofficesinOhio.Fromthebeginningitwasclearthat

Global’sapproachwouldbeverydifferentfromourearlierexperience.Lisaandher

teamwere100%hands-on,providingtrainingmaterialssuchaspostersforour

officesandbrochuresandFAQliteraturefordistributiontoouremployees.Theyeven

coordinatedshippingofallmaterialstoouroffices.

Wewerecompletelyimpressedandaftertwomonthsweexpandedourpilotto

includeofficesinMassachusettsandRhodeIsland.

OursuccessfulexperiencecontinuedandwedecidedtoexpandtheGlobalcards

nationwide.Inaddition,wedecidedtocombineourGoGreencampaignwithour

Globalplan.Lisaandherdedicatedteamnevermissedabeat.Global’srelentless

communications,customerserviceandgreatattitudewerevitaltooursuccess.

Thankstotheirexpertise,weestablishedpaycardsinour4regionsacrossthe

countryinalittleover4months.

Fromtheperspectiveofthepayrolldepartment,theGlobalCardisveryeasytouse.

Enrollingnewemployeesiseasyandalltheirdataisprocessedinrealtime.Loading

apaycardforaweeklypaymentisassimpleasdirectdepositandloadingacardfor

instantpayisveryeasyandsecure.MyteamlovesusingGlobal.

OurGlobalCardusersenjoythemanyfeaturesofthecardandwehaveexperienced

lessthan5cardcancellations.

AsMaximcontinuestogrow,weknowwecancountonGlobaltosupportourneeds

andcontinuetoprovidethesupportandexpertisewehavecometoexpect.”

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