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Web CMS Service Update
Rick HillWeb CMS Administrator
Strategic Communications
History
• Project started by Provost Henshaw – 2006• Jointly sponsored by IET and University Relations• Product selected – December 2007• 18 month product evaluation• Recommendation report – 2010• Centrally funded campus service – April 2011
Strategic Communications
Service Goals
• Facilitate creation and management of standards-compliant websites
• Support consistency in messaging, branding and identity across university websites
• Reduce need for specialized skills to build and maintain websites
• Provide a centrally managed, dynamic, flexible campus Web infrastructure
• Meet requirements for Web content accessibility
Strategic Communications
How is it being used?
Strategic Communications
What have we done for you lately?
• Enhancements to the standard suite• New modular model deployed in 2011• Provides flexibility in site formatting and function• Easy to create, advanced content• Enhancements to-date include:
Flex pageRSSFAQSlides
Code inclusionFeaturesDrop menusSimple forms
• More enhancements in progress• Model shared at national user group
Strategic Communications
What have we done for you lately?
• Training/support• Biweekly, on-line training • Web CMS website (http://cms.ucdavis.edu)• Client issue tracking through IET’s Remedy system• Client self-service through IET Knowledge Base• Monthly user group meetings
• Virtual webhosting service• Infrastructure funded by the Web CMS service budget• Currently hosting ~75 sites• ~25 sites managed by the Web CMS service
• Faculty personal/research site support• IET will provide a parallel service to meet faculty needs
Strategic Communications
How are we doing?
• One size fits many (not all)• ~3 new site requests per week• Client survey completed end of April 2013
• Sent to ~500 service clients• ~180 responded• ~83% completion rate
Strategic Communications
Survey says
• Trained by • Online by the Web CMS team – 30%• In-person by the Web CMS team – 42%• By someone in my unit – 28%
• Training met your needs• 75% agree
• Web CMS support was:• Timely - 93% agree• Knowledgably - 94% agree• Friendly - 96% agree
• Web CMS is easy to use:• 79% agree
Strategic Communications
Survey says
• The Web CMS makes it easier to:• Meet campus Web standards - 91% agree• Meet campus branding standards – 89% agree
• The Web CMS helps make content that is:• Timely – 91%• Consistent – 90%• High quality – 83%
• Overall, rate the Web CMS service:• Excellent – 27%• Very good – 49%• Average – 20%• Below average – 4%• Poor – 0%
Strategic Communications
Next steps
• New Servers – in progress• Vet Med site migration – in progress• General campus presentation – May 23, 2013• Training using the campus Learning Management
System (LMS) – Summer 2013• Responsive design model – Summer 2013• L&S site migration – Summer 2013• Proposal for continued service funding –
Winter/Spring 2014
