Web view · 2011-03-23BSBWOR501A Establishes personal work goals Ensures personal work goals, plans and activities reflect the organisation’s plans Sets and meets own work priorities

Recognition of Prior Learning (RPL) Kit

BSB51107 Diploma of Management

Applicant: _____________________________________________

Date: _________________________________________________

Diploma of Management RPL Kit 1


Applicant declaration:I have completed the following RPL application kit and acknowledge that all information provided is correct and accurate:

Documents included and completed in this document (please tick once completed): Third Party Report Interview Record Assessment Task Competency Checklist

Name: ______________________________ Signature: ___________________________________

Company: __________________________ Date: __________________________________

Supervisor declaration:I have read through the following application and agree that the applicant can perform the tasks identified, all information is correct to best of my knowledge and I have completed the Third Party Report.

Name: ______________________________ Signature: ______________________________

Company: __________________________ Date: ___________________________________

AETS declaration:The following application has been received and reviewed according to RPL policies and procedures:

Name: ______________________________ Signature: ______________________________

RPL Status: Approved Needs Additional Information

Notes:

DIPLOMA OF MANAGEMENT - BSB51107

RECOGINITION OF PRIOR LEARNING

Please provide copies of the following documents to assist with the RPL process

There are a very wide variety of evidence types that can suitable for inclusion in a RPL application.

Formal Qualifications: These would include any recognised qualification such as a trade certificate, a TAFE course or another course from a RTO or any other formal course.

Resumes and CV’s: These are an excellent way of describing your experience and personal history

Third party reports: Reference from employers outlining your responsibilities, duties and work history

Copies of Policies and Procedures: These can be acceptable forms of evidence if presented in a clear and accurate light.

Work Documents: Examples of your work such as reports, correspondence, meeting documents, files, conference proceedings, clients notes, training reports, assessments tools etc must be identifiable. All documentation should clearly relate to the candidate and the relevant aspect of the unit of competency RPL is being sought for. All documentation should be signed, dated and where appropriate verified.

Work Experience – including paid and unpaid, full time, part time, etc.

Education and Training – including accredited and informal training gained through work etc.

Life Experience – including leisure, recreation, hobbies etc.


AETS RPL PROCESS:

To be eligible to participate in the Diploma of Management program, you must meet complete 8 units of competency consisting of 5 compulsory core units and 3 elective units as below:

Core Units:BSBMGT502B Manage People PerformanceBSBMGT516A Facilitate Continuous ImprovementBSBWOR501A Manage Personal Work Priorities and Professional Development BSBPMG510A Manage ProjectsBSBOHS509A Ensure a Safe Workplace

Elective Units:BSBLED401A Develop Teams and IndividualsBSBCUS501A Manage Quality Customer ServiceBSBWOR502A Ensure Team Effectiveness

The following AETS RPL Kit consists of the following tools to assist your application for Recognition of Prior Learning (RPL):

Third Party Report Interview Record

Assessment Task Competency Checklist

On receipt of the documentation listed above, an AETS Trainer and Assessor will assess if the necessary information has been provided to grant RPL. The Trainer and Assessor may need to contact you directly if additional information is required to satisfy the Performance Criteria.


Third Party Report

The purpose of this document is to prove that the applicant has regularly performed duties in their daily work routine to satisfy the criteria of the following units. This document is to be completed by a Manager or Supervisor.

Unit: Evidence: Performed Satisfactorily:

Manage People Performance

BSBMGT502B

Allocates work in accordance with work plans and operational plans Confirms performance standards, codes of conduct and work output with teams and individuals Trains employees in the performance management and review process Is able to conduct performance management in accordance with organisational protocols and timelines Monitors and evaluates employees performance on a continuous basis Provides training to improve performance & provides informal and formal feedback on a regular basis Coaches individuals with poor performance and provides support services where required Reinforces excellence in performance through recognition and continuous feedback


Facilitate Continuous Improvements

BSBMGT516A

Demonstrated ability to lead continuous improvement systems and processes Develops strategies, effective monitoring and coaching processes to ensure individuals and teams are able to implement and support the organisation’s continuous improvement processes

Monitors operational progress and indentifies ways to improve planning and operations Monitors and adjusts performance strategies Communicates strategies to all stakeholders according to organisational procedures Ensures team members are informed or outcomes of continuous improvement efforts Manages opportunities for further improvement Documents team performance to aid in the identification of further opportunities for improvement and uses when undertaking future planning



Manage Personal Work Priorities and Professional Development

BSBWOR501A

Establishes personal work goals Ensures personal work goals, plans and activities reflect the organisation’s plans Sets and meets own work priorities Prioritises, facilitates and uses technology to manage work priorities Identifies, evaluates, selects and uses development opportunities to develop competence and enhance personal knowledge

Develops and maintains professional competence Identifies and develops new skills and participates in networks to maintain a competitive edge

Evidence: Performed Satisfactorily:

Manage Projects

BSBPMG510A

Can define projects Develops and administers project plans and communicates to relevant personnel Manages project resources and gathers information related to performance planning and evaluation Uses effective leadership skills to enable project completion and makes informed, effective decisions matched to organisational goals and objectives

Designs procedures to involve employees in decision making and acceptance of responsibility Delegates and shares authority, resources and knowledge Completes, finalises and reviews projects



Ensure a Safe Workplace

BSBOHS509A

Establishes and maintains an OHS system Identifies and defines OHS responsibilities for all workplace personnel in accordance with policies, procedures and programs

Establishes and maintains participative arrangements with employees in accordance with relevant OHS legislation Establishes and maintains procedures for identifying hazards Assesses and controls risks Resolves issues raised through participative arrangements and consultation Maintains a quality OHS management system Provides information regarding outcomes of participation and consultation and makes accessible to employees


Develop Teams and Individuals

BSBLED401A

Identifies and implements learning and developmental needs Ensures program objectives and delivery methods suit individual and team needs Provides workplace learning, mentoring, coaching to facilitate individual and team achievements Assesses and records outcomes to determine the effectiveness of learning Uses feedback to identify and implement improvements to learning strategies Documents and maintains records


Manage Quality Customer Service

BSBCUS501A

Demonstrates ability to meet internal and external customer requirements Identifies customers that are internal or external to the organisation Identifies and assesses the needs of clients / customers in the planning process Ensures delivery of quality products and / or services Identifies cost and time requirements and contributes towards managing quality Monitors, adjusts and reviews customer service Can explain the importance of having a business plan that focuses on customer service Can explain data expected to collected to contribute to your organisation’s success



Ensure Team Effectiveness

BSBWOR502A

Establishes team performance plans Consults team members and develops performance plans to establish outcomes, outputs, key performance indicators (KPI’s) and goals for the work team

Develops and facilitates team cohesion Designs strategies, policies and procedures to ensure team members take responsibility for their work and have input into planning and decision making

Encourages and supports teams in identifying and resolving work performance problems Establishes and maintains open communication with all stakeholders and management and evaluate and take corrective action regarding unresolved issues, concerns and problems

Facilitates teamwork Liaises with stakeholders, team members and others


Interview Record

The purpose of this document is to confirm through interview and discussion that the applicant has regularly performed duties in their daily work routine that satisfy the criteria of the following units; the interview and discussion to be completed by the applicant and the Trainer & Assessor.

Unit: Evidence: Example of Evidence:Manage People Performance

BSBMGT502B

Allocates work in accordance with work plans and operational plansConfirms performance standards, codes of conduct and work output with teams and individuals Trains employees in the performance management and review processIs able to conduct performance management in accordance with organisational protocols and timelinesMonitors and evaluates employees performance on a continuous basisProvides training to improve performance & provides informal and formal feedback on a regular basisCoaches individuals with poor performance and provides support services where requiredReinforces excellence in performance through recognition and continuous feedback

Unit: Evidence: Example of Evidence:Facilitate Continuous Improvements

BSBMGT516A

Demonstrated ability to lead continuous improvement systems and processesDevelops strategies, effective monitoring and coaching processes to ensure individuals and teams are able to implement and support the organisation’s continuous improvement processesMonitors operational progress and indentifies ways to improve planning and operations Monitors and adjusts performance strategies Communicates strategies to all stakeholders according to organisational proceduresEnsures team members are informed or outcomes of continuous improvement efforts Manages opportunities for further improvement Documents team performance to aid in the identification of further opportunities for improvement and uses when undertaking future planning


Unit: Evidence: Example of Evidence:Manage Personal Work Priorities and Professional Development

BSBWOR501A

Establishes personal work goalsEnsures personal work goals, plans and activities reflect the organisation’s plansSets and meets own work prioritiesPrioritises, facilitates and uses technology to manage work prioritiesIdentifies, evaluates, selects and uses development opportunities to develop competence and enhance personal knowledgeDevelops and maintains professional competence Identifies and develops new skills and participates in networks to maintain a competitive edge

Evidence: Example of Evidence:Manage Projects

BSBPMG510A

Can define projectsDevelops and administers project plans and communicates to relevant personnel Manages project resources and gathers information related to performance planning and evaluationUses effective leadership skills to enable project completion and makes informed, effective decisions matched to organisational goals and objectivesDesigns procedures to involve employees in decision making and acceptance of responsibilityDelegates and shares authority, resources and knowledgeCompletes, finalises and reviews projects


Unit: Evidence: Example of Evidence:Ensure a Safe Workplace

BSBOHS509A

Establishes and maintains an OHS systemIdentifies and defines OHS responsibilities for all workplace personnel in accordance with policies, procedures and programsEstablishes and maintains participative arrangements with employees in accordance with relevant OHS legislationEstablishes and maintains procedures for identifying hazardsAssesses and controls risksResolves issues raised through participative arrangements and consultationMaintains a quality OHS management systemProvides information regarding outcomes of participation and consultation and makes accessible to employees

Unit: Evidence: Example of Evidence:Develop Teams and Individuals

BSBLED401A

Identifies and implements learning and developmental needsEnsures program objectives and delivery methods suit individual and team needsProvides workplace learning, mentoring, coaching to facilitate individual and team achievements Assesses and records outcomes to determine the effectiveness of learningUses feedback to identify and implement improvements to learning strategiesDocuments and maintains records

Unit: Evidence: Example of Evidence:Manage Quality Customer Service

BSBCUS501A

Demonstrates ability to meet internal and external customer requirements Identifies customers that are internal or external to the organisation Identifies and assesses the needs of clients / customers in the planning processEnsures delivery of quality products and / or servicesIdentifies cost and time requirements and contributes towards managing qualityMonitors, adjusts and reviews customer serviceCan explain the importance of having a business plan that focuses on customer serviceCan explain data expected to collected to contribute to your organisation’s success


Unit: Evidence:Ensure Team Effectiveness

BSBWOR502A

Establishes team performance plansConsults team members and develops performance plans to establish outcomes, outputs, key performance indicators (KPI’s) and goals for the work teamDevelops and facilitates team cohesionDesigns strategies, policies and procedures to ensure team members take responsibility for their work and have input into planning and decision makingEncourages and supports teams in identifying and resolving work performance problemsEstablishes and maintains open communication with all stakeholders and management and evaluate and take corrective action regarding unresolved issues, concerns and problemsFacilitates teamworkLiaises with stakeholders, team members and others


Assessment Task

The purpose of this document is to confirm through short answer questions that the applicant has a sound knowledge of the relevant units as listed above:

1. Being able to provide good customer service is not an innate skill. It requires that employees receive appropriate training and learn to understand their role/s with regard to customer service. This applies to employees who are in direct contact with customers and those who have no direct contact with customers. Discuss the ways in which employees can learn the skills needed to provide good customer service.

2. What is a hazard? What is a risk? What is the purpose of risk assessment? How can hazards be indentified? What is risk management?


3. Good managers know which tasks contribute to their personal effectiveness and thus the organisation’s success. What role does task planning play in ensuring that they achieve them? Discuss the importance of continually developing professional competence?

4. Why is encouraging participation in planning, decision making and operational aspects of the team’s work important for developing team cohesion and what role does feedback play in doing this?


5. When defining a project what factors need to be considered and agreed on?

6. List the five main steps in determining and executing training in an organisational context. Why is it important that learning is tailored to suit the needs of the organisation and the training participants?


7. How can an organisation’s continuous improvement processes be communicated to all stakeholders and how can individuals and teams be encouraged and supported to embrace it?

8. Why are performance management systems necessary and how do you think performance appraisals contribute to performance and to productivity in an organisation?
