CALIFORNIA STATE UNIVERSITY, LONG BEACHCOLLEGE OF HEALTH AND HUMAN SERVICES

HEALTH CARE ADMINISTRATION DEPARTMENTCourse Syllabus: HCA 480: Internship in Health Care Administration

Spring 2018

Instructor: Rebecca Perley, MSHCA, NHA Class Number: Section 1

Office: SPA 027 Course ID: 4399Office Hours: Friday 10:00 am – 2:00 pm. Appointments can be set up via email, phone conference, SKYPE or Zoom

Time: Thursday 4:00 – 6:45 pmLocation: ET-009

Email: rebecca.perley@csulb.edu HCA Administrative Coordinator: Deby McGill; dmcgill@csulb.edu

Phone: 562-508-6671 HCA Department: 562-985-5694

Course Prerequisites: HCA Major. For HCA 480: HCA 341, 300, 465 and HSC 150 anddepartment consent.

Additional Requirements: Email address and Internet access to BeachBoard.

Course DescriptionHCA 480: A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor-employee. Letter grade only (AF).

Placement Site: You may arrange your own internship experience or the instructor will help you find a site; a site list is posted on BeachBoard. You will also receive coaching in resume and cover letter preparation, interviewing skills and professional portfolio development. All placement sites must have an affiliation agreement with CSULB HCA.

Learning Objectives, Domain and Competency TableLearning Objective Domain Competency Activity (A1), Assignment

(A2) or Assessment (A3)Provide on-the-job training andexposure to health care management activities

5A General business skillsand management

Site specific on the job activities (A1), Defined in LearningAgreement (A2), Monthly progress report (A3).

Assist the organization toaccomplish a defined task or project

3C Contributions to theCommunity (organization) and Profession

Site specific on the job activities (A1), Defined in Learning Agreement (A2), Monthly progress report (A3).

Produce a report or other materialdemonstrating the student’sresearch, analytical and writingabilities.

3A,1B,(2D,4A, 5BH,possible,sitedependent.)

Personal and ProfessionalAccountabilityCommunication

Eportfolio(A1,2,3)

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Learning Objective Domain Competency Activity (A1), Assignment (A2) or Assessment (A3)

Promote the student’s personal and career development through interaction with the preceptor and members of the organization.

3A3B

Personal and ProfessionalAccountabilityProfessional Development& Lifelong learning

ICE's, workshops, prof.development events (A1),required attendance, elevatorspch. (A2), Reflections sheets(A3).

Healthcare Systems andOrganization – HCA580/499

4A Health Care Systems &Organizations

Organization Report (A2)

Friedman, L. H., & Kovner, A. R. (2013). 101 careers in healthcare management.

New York, NY: Springer Publishing Company, LLC.

(Course text is on reserve in the library under instructor and course name)

Course text is also available via eBooks on Reserve which can be found in COAST, the Library catalog, http://coast.library.csulb.edu/ or on the library’s Reserve system http://coast.library.csulb.edu/screens/reserves.html

Course Requirements and Procedures1. Submit ALL assignments through the Dropbox section of BeachBoard as either Word 97-2013 or

PDF documents. Please include your full name, the assignment name, and date in the file name, Photos of documents will not be accepted. No e-mail copies of assignments will be accepted.

2. Bring to the first class meeting:

a. Two typed and printed copies of your resume and two copies of a draft cover letter. You will submit a revised resume and cover letter to the Dropbox (see schedule for due date). Instructor will review materials and advise on internship site selection, then provide site specific contact information.

b. Printed copy of the course syllabus or bring device where it is viewable via BB.c. ICE #1 – See ICE description for deliverable items(s)

Documents are posted on BB under Course Documents and also in Session #1.

3. Upload to BB:

a. Typed copy of the student information sheet with your contact information. If you don’t have an internship site, review the list of internship sites posted on BeachBoard (periodically updated as new sites are developed) and indicate your first and second choice of sites and, if applicable, your preceptor contact information on your student information sheet. See “Course Meeting Schedule” below for due date.

b. Typed copy of the Internship Placement Reflection Form. See “Course Meeting Schedule” below for due date.

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4. Attend a workshop or seek individual assistance from the CSULB Career Development Center 562-985-4151 (Brotman Hall 250) http://www.careers.csulb.edu/ before the semester begins or by the assignment due date to help you prepare your resume and/or revised resume and cover letter. Have your workshop instructor sign the CDC Workshop Verification Form located in Course Documents on BB to verify attendance and lessons learned. You are responsible for completing the reflection question listed on the form. Appointments fill up quickly so make one as soon as possible. See “Course Meeting Schedule” below for due date.

5. Go to the CSULB Writer’s Resource Lab (LAB 206) 562-985-4329 http://www.cla.csulb.edu/departments/english/wrl/ before the semester begins or by the assignment due date to help you prepare your resume and/or revised resume and cover letter. Have your workshop instructor sign the Writer’s Resource Lab Verification Form located in Course Documents on BB to verify attendance and lessons learned. You are responsible for completing the reflection question listed on the form. For your information the lab is closed for the summer and re-opens the second week of class. Appointments fill up quickly so make one as soon as possible. See “Course Meeting Schedule” below for due date.

6. Submit a revised resume and one cover letter (or email message) for your first choice of internships. Instructor will review materials and advise on internship site selection, then provide site-specific contact information. See “Course Meeting Schedule” below for due date.

7. Once your site choice is approved, send your resume to the prospective site preceptor(s) with a cover letter. Please do not contact the intern preceptor before instructor confirms that s/he can take an intern this term.

8. Verify that the preceptor organization has a signed affiliation agreement with the University. If an affiliation agreement does not exist, fill out the form called “Student Information – request affiliation agreement RP” located in Course Documents on BB. Instructions on what to do with the information is on the form. An affiliation agreement must be established prior to the internship start date or hours will not be considered for credit.

9. Use the drop box titled “Internship Site Selection – use matching form for selections” to upload site selections you need contact information for.

10. Use the drop box titled “Internship Site Onboarding Paperwork” to upload documents from your internship site which must be reviewed and signed by me.

11. Learning Agreement: With your preceptor, prepare your Learning Agreement (located in Course Documents on BB) and submit it on your start date or no later than the due date listed in the “Course Meeting Schedule” below. This agreement must be signed and dated by both you and your preceptor. Late submission or submission without both signatures will result in no points for this assignment! Be sure to include complete preceptor contact information and your scheduled work hours.

12. Before starting work, review the information on HIPAA privacy and ergonomics on BB under “Information/Links”.

13. Give your preceptor a copy of the Preceptor Objectives and Expectations when you start your internship (posted in Course Documents on BB) and upload to the drop box once completed. See “Course Meeting Schedule” below for due date. Please note that the initials section is for your preceptor, not the student.

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14. Monthly Progress Reports: Prepare monthly written progress reports (Content: Course Documents on BB) and See “Course Meeting Schedule” below for due date. (Suggestion: Keep a brief activity log, noting what you did and with whom you met; use it for your monthly report and future reference/networking activities). The first report will include all hours worked up to that reporting date. Each report should document an average of 30 to 40 hours.

In order to receive credit for the assignment, the report posted on BB must be used, your comments must be TYPED (your responses only), a word count must show for each section, the report must be signed by your preceptor and the report must be uploaded to the drop box by the posted due date. Make sure that your preceptor verifies the number of hours worked and listed on page one of the report.

Submit monthly reports until you complete 120 hours, then fill out and submit the preceptor evaluation and completion of hours form (both forms located in Content: Course Documents on BB). All monthly reports are still due according to the due date even if you have not started or just started your internship. If you have not started your internship then list steps taken to get the internship and if you have just started or about to start your internship list what activities you plan to complete once you begin accumulating hours. Use the form posted on BB to do this. If you have finished your 120 hours prior to the last monthly report due date then complete the monthly report (use form posted on BB) with activities that project into the future (e.g. what you will do in your next internship and/or what do you want to learn in your new internship and/or what steps are you taking to obtain your next internship etc.).

Preceptors are very busy so, it is advised that you plan a meeting with your preceptor one week prior to the due date to avoid late submission and no credit.

15. Careers in Healthcare Administration Research Paper: Explore a career in healthcare administration that you are interested in. Prepare a 500 minimum to 600 word maximum paper (APA 6th edition format, no title page or abstract needed) and a minimum of three references, which discusses:

1. Job title2. Job responsibilities3. Job setting (non-profit/for-profit, ambulatory or acute care, etc.)4. Education and experience required (any special credentialing or licensing)5. Core competencies/skills6. Employment outlook7. Career path8. Why you selected this position9. Oral presentation of your finding to the class (no PowerPoint and no professional

dress required). Reserve your Career on BB. (sign-up sheet will be available).

10. Your paper must include in-text citations, a reference page and a word count. See “Course Meeting Schedule” below for due date.

Use the document header for name, assignment etc., normal margins, double spaced, size 12 font and either Times New Roman or Arial font style. “Turn-it-in” software will be used to check for plagiarism. Originality reports will be generated showing a percentage of information copied from other sources; your paper must not exceed 25% or it will not be accepted for credit.

It is advised that you use the above format when organizing information for each section. Do not answer in essay form but instead by question. No duplicate careers allowed so check on BB which careers have already been reserved.

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Careers in Healthcare Administration Research Paper Oral Presentation: A presentation of your research paper findings will be given to the class. You may use note cards, no PowerPoint presentation is necessary and no professional dress required. See the grading rubric posted on BB for evaluation criteria. Presentation should be 3 - 5 minutes long.

16. Internship Mid-Term Review: Student will discuss with the instructor for 5-10 minutes his/her current internship activities, learning, performance and any issues occurring with the internship. This review should be scheduled approximately 50-60 hours into your internship. A sign-up list is posted on BB. Before reserving a time, scan the day and make sure no one has already taken that time slot. Calls should be scheduled in 15 minute increments (e.g. 10:00 – 10:15). You will call the instructor on your reserved day at the reserved time. Calls placed must be done within five minutes of your scheduled time or the call cannot be held due to other reviews scheduled. See “Course Meeting Schedule” below for the sign-up due date and the completion due date. Calls scheduled after the sign-up due date will receive no credit unless arrangements have been made with the instructor before the sign-up due date.

17. Telephone Exit Survey: Exit survey with the preceptor to discuss your activities, learning and performance done via a phone call lasting approximately 5 - 10 minutes. The student should be with the preceptor during the call but a three way call can be scheduled if needed. This call takes place at the end of your internship. If you have classmates at the same site and want to do the call together, this is acceptable as long as you understand and approve your strengths and opportunity areas for improvement will be discussed by you and your preceptor in front of your classmates during the call. Please accommodate enough time for each student on the sign-up sheet (e.g. one time slot per student). A sign-up list is posted on BB. Before reserving a time, scan the day and make sure no one has already taken that time slot. Calls should be scheduled in 15 minute increments (e.g. 10:00 – 10:15). You will call the instructor on your reserved day at the reserved time. Calls placed must be done within two minutes of your scheduled time or the call cannot be held due to other reviews scheduled. See “Course Meeting Schedule” below for the sign-up due date and the completion due date. Calls scheduled after the sign-up due date will receive no credit unless arrangements have been made with the instructor before the sign-up due date.

18. EPortfolio: A professional learning portfolio is a collection of materials that represents a student’s learning and accomplishments both educationally and professionally. It is a visual tool to demonstrate to a prospective employer your ability to obtain and analyze information, solve problems, and write clearly. It should contain pieces of your best work, as well as documents that indicate any outstanding contribution you may have made to a group or organization. Include a brief description for each work product. All work must open within your site as future employers may not open or save documents on their computer for fear of downloading a virus. You may be able to use your EPortfolio in job interviews. Be sure not to include anything from your internship that contains confidential or proprietary information. You will continue to build on your EPortfolio in HCA 481. Using D2L, Google Sites, WIX.com or other comparable EPortfolio tools, the following elements are required for the HCA 480 portfolio (refer to rubric posted on BeachBoard for specific grading criteria):

(1) Navigation Bar (not limited to but, including the following links to pages)(2) Professional Statement (short video) a 30 second to 3 minute video clip (can use your elevator speech as the script)(3) Current Resume (do not include street address or references)(4) Selected Course Work Products (embed samples & provide summary introduction)

(a) Include at least one Excel File project (HCA 341 Case analysis)(b) Include at least one PowerPoint Presentation

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(c) Include at least one Research or data collection project (HCA 465 assignment)(d) Include at least one Written Paper sample

(5) Internship Activities(a) Overview of duties(b) At least one work sample from internship (ask permission to post)

(6) The pages below are optional and can be included as appropriate(a) Awards/Certificates, honors(b) Professional Affiliations (clubs or professional membership, positions)(c) Other?

You will need to set appropriate privileges to allow instructor or others to view yourEPortfolio. Please test this thoroughly prior to submitting your final product. If the instructor cannot view areas of your EPortfolio you will receive zero credit for that portion of the project. See “Course Meeting Schedule” below for due date.

19. Preceptor Contact Information Form: Complete and upload to the drop box so that your preceptor can receive a Thank You letter from the HCA Program. This is to be submitted at the completion of your internship. Only include the name of your preceptor or primary person you are working with, not all individuals you interact with. See “Course Meeting Schedule” below for due date.

20. Preceptor Evaluation: Provide a copy of the Preceptor Evaluation form to your preceptor at the beginning of your internship. As the completion of your hours are coming to a close, have your preceptor complete and sign the performance evaluation form. You and your preceptor should discuss the areas contained in the evaluation periodically. You must also sign the evaluation prior to submission. Submit the form at the completion of your hours. See “Course Meeting Schedule” below for due date.

21. Satisfaction Survey: Complete the “Satisfaction Survey” evaluation of the internship site (form located on BB in Course Documents) at the completion of your hours or see “Course Meeting Schedule” below for due date.

22. Completion of Hours Form: (Located on BB in Course Documents) Once your hours are completed, fill out this form, have your preceptor sign it and upload it to the drop box on BB. See “Course Meeting Schedule” below for due date.

23. In Class Exercise (ICE) Assignment Descriptions: Must attend and complete in class to receive credit for ICE’s.

a. ICE #1 –Prepare, type, print and bring five questions to class regarding resume and cover letter development.

b. ICE #2 Cover Letter and Resume – Instructor or career development center personnel will conduct a workshop on writing cover letters and resumes. Students are encouraged to attend pre-semester resume workshops provided by the Career Development Center and visit the Writer’s Resource Lab. Students will bring two typed and printed copies of your resume and two copies of a draft cover letter to the first class meeting. As part of an in class activity, students will revise drafts. Students will turn in a revised and final sample cover letter and professional resume to the Dropbox for grading. See “Course Meeting Schedule” below for due date

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c. ICE #3 Business Etiquette - Instructor will conduct a workshop on business and phone etiquette.

d. ICE #4 Elevator Speech – In a workshop style class session, students will develop and practice a 30 second – networking speech. Instruction is provided to help outline the communication and help the student focus on key aspects of a “networking” interaction for career development purposes. Professional dress is not required for this exercise.

e. ICE #5 Professional Dress Assignment students are required to dress up as if they are going for an interview or work day. As part of an in class exercise, students rate each other using the rubric provided on BB in the “Assignment Rubrics” area. Please print and bring the “Professional Dress Day” rubric with you to class.

f. ICE #6 Interview Role Play1. Type, print out and bring with you to class five Behavioral Response Questions

(Adaptability, Ambition, Analytical Thinking, Communication etc.) which will be turned in prior to role play

2. Conducted in a "speed" interview format students are put into duets, each one plays the role of the interviewer and interviewee, after one round, duets are reformed, this occurs 3 times so each student is interviewed and interviews with three other students. Students will prepare and bring with them to class five interview questions to use in the exercise. An in class reflection assignment will be completed.

3. Professional Dress is not required for this exercise.

g. ICE #7 – EPortfolio Framework - Develop EPortfolio framework. Bring laptop or tablet to class or work with a partner to create the framework for your EPortfolio. You may want to bring a flash drive with your resume, schoolwork and/or internship duties etc. with you to add these documents to your EPortfolio as it is developed. Instructor will check-off completion of assignment.

h. ICE #8 – Internship Sharing. Oral Presentation and reflection given to the class on your internship experience. Check BB for content to be shared. No professional dress required. Presentation should be three to four minutes in length.

i. ICE #9 – EPortfolio Presentation In class exercise providing a four to five minute presentation of your EPortfolio and peer review. Upon completion of the peer review exercise, each student will complete a reflection assignment and identify areas of improvement. No professional dress required.

24. You are responsible for checking BeachBoard to make sure you receive credit for all materials submitted. Deadlines for submission of all course materials are posted in the Course Meeting Schedule below and on our course home page in the calendar section.

25. DEADLINES, DROP DATES AND INCOMPLETE GRADES a. If you have not found an internship by the fourth week of the semester, it is

recommended that you drop the course and reenroll the following semester. b. All assignments must be submitted online, in the drop box, unless specified otherwise. If

you are unable to submit to BB then you should call BB technical support (562-985-4959) for assistance. Assignments not submitted through BB will not be accepted.

c. Late Assignments: Assignments submitted after the due date will not be accepted.d. Class assignments will be due at the beginning of class unless otherwise indicated.

Once the instructor has collected the assignment, all other assignments are considered

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late. Students who come to class more than 15 minutes late will receive no attendance points for that class unless previously arranged for with the instructor. Students may have a valid reason to miss a class. See below for the University Attendance Policy.

e. E-Mailed Assignments: E-mailed assignments will not be accepted. All assignments must be uploaded to the drop box. Assignments submitted to the incorrect drop box will receive a “0” on that assignment.

f. If, for circumstances beyond your control, you cannot complete the internship during the session for which you have registered, a grade of Incomplete may be assigned if you have done a minimum of 60 hours of work. This will be converted to a letter grade as soon as your 120 hours and accompanying paperwork have been completed. If you cannot complete 60 hours you should drop the course and reenroll the following semester. All assignments must be completed through the semester to be eligible for an incomplete grade except end of internship paperwork which includes: completion of hour’s form, satisfaction survey and preceptor evaluation. During our last class or during office hours you must meet with the instructor to complete the “Incomplete Form” which requires your review and signature.

g. You WILL receive a lower grade in this class if all Monthly Reports, Learning Agreement, Preceptor Evaluation and Completion of Hours Form are not submitted and signed by you and/or your preceptor.

h. You will receive an F in this course if your Learning Agreement, Preceptor Evaluation and Completion of Hours Form are not submitted and signed.

26. Questions for the Class Discussion Forum: This forum is for general questions about the course. Items of a personal nature such as grades or other personal issues should be sent in the form of an email. An answer will be posted as soon as possible and if you feel that you are sure of the answer, please feel free to assist your fellow students. Netiquette applies to this area of our course.

HCA 480 Grading: 90 – 100 % = A; 80- 89.9% =B; 70- 79.9% = C; 60-69.9%=D; 59.9% and below = F.

HCA 480 Assignments Points Competency

Student information sheet 5 1Interview Questions (ICE #1) 10 1Draft - Resume and Cover Letter (ICE #2) 10 NARevised Resume and Cover Letter 10 1Business Etiquette (ICE#3) 5 2Elevator Speech (ICE #4) 10 2CDC Workshop Verification Form 5 3Writer’s Resource Lab Verification Form 5 3Learning Agreement 10 1Preceptor Objectives and Expectations 5Professional Dress Day (ICE #5) 10 2Interview Role Play (ICE #6) 15 2EPortfolio Framework (ICE #7) 10 3Monthly Progress Report #1 10 1Mid-term Review 10 1, 2 & 3Careers in Healthcare Research Paper (15 Points) Oral Presentation (10 Points)

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Monthly Progress Report #2 10 1Telephone Exit Survey 10Internship Sharing (ICE #8) 10 NA

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EPortfolio 25 3Preceptor Evaluation 15 NASatisfaction Survey 10 NACompletion of Hours Form 10Preceptor Contact Information Form – thank you letter – due at end of the semester

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Monthly Progress Report #3 10 1EPortfolio Sharing (ICE #9) 10 3Attendance (5 points assigned to each class meeting) 30Total Possible Points 300

HCA480 COURSE MEETING SCHEDULEAll Scheduled Items are Subject to change depending on class size and guest speaker availability.

Class Date Topic Activities & Assignments

January 25

Course introduction & expectations

Review site listing

Resume and Cover Letter writingGuest Lecturer: Career Development Center

Interview preparation and expectations

IntroductionsBring to class: Syllabus, two copies of resume and two draft copies of your cover letter

Activity: ICE #1 Prepare, type, print and bring 5 interview questions for the guest lecturer to help you develop your resume and/or cover letter.

Activity: ICE #2 Resume and Cover Letter Corrections

Post to BB: Student Information Sheet and Internship Placement Reflection Form Due: 1/25

February 1 Professionalism in the WorkplaceBusiness Etiquette

Elevator Speech

Activity: ICE #3 Business Etiquette

Activity: ICE #4 Elevator Speech

Internship Placement Reflection Form Due: 1/31 - Due only if you have not secured a site

Internship Site Selection Due: 1/31 – Due only if you have not secured a site and want to use the HCA internship site list

Internship Site Onboarding Paperwork Due: 1/31 – Due for students who need the instructor to review site documents and sign off on them (immunizations, background check etc.)

Student Information – Affiliation Agreement Due: 2/3

CDC Workshop Verification Form Due: 2/3

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Writer’s Resource Lab Verification Form Due: 2/3

Revised resume and cover letter Due: 2/3February 8 Professional Dress

Interviewing – discussion and role play

Meeting and greeting work professionals

How to run a meeting

Activity: ICE #5 Appear in business professional attire

Activity: ICE #6 Prepare, print and bring 5 interview questions with you to class for interview role play exercise

Learning agreement Due: 2/7 (Please note that no internship hours accumulate until this is signed and dated by both you and your preceptor)

Preceptor Objectives and Expectations Due: 2/7

Monthly Report #1 Due: 2/28March 15 ETechnology Workshop

EPortfolio

Careers in Health Care Presentations

Bring your laptops/tablets and documents for EPortfolio (resume, work, excel, ppt etc.)Activity: ICE #7 Create EPortfolio framework

Careers in Health Care Paper Due: 3/14

Careers in Health Care Oral Presentation – professional dress not required Due: 3/14 and 4/25

Mid-term Review – phone call or meeting with instructor to discuss internship Due: 3/20 (Sign-up on BB no later than 3/3)

Monthly Report #2 Due: 3/31April 26 Careers in Health Care

Presentations Continued

Making the most of your internship – Internship Sharing

Careers in Health Care Oral Presentation continued - professional dress not required

Activity: ICE #8 Internship Sharing

EPortfolio Due: 4/30

Monthly Report #3 Due: 4/30

Telephone Exit Survey Due: 5/2 (Sign up on BB no later than 4/14)

Preceptor Contact Information Form –thank you letter Due: 4/30

Preceptor Evaluation (if hours completed) Due: 5/9

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Completion of Hours Form Due: 5/9

Satisfaction Survey Due: 5/9May 175:00 pm – 7:00 pm

EPortfolio Presentations Activity: ICE #9 EPortfolio sharing

Student Responsibilities and University Policies

Attachments: (Posted as separate files on BeachBoard)Student Information Sheet; Internship Objectives & Expectations Statement (give copy to your preceptor), Internship Learning Agreement; Monthly Progress Report (make additional copies); Preceptor Evaluation; CDC Workshop Attendance Certification

Attendance policyClass attendance is critical. Leaving class early will result in an absence for the day unless the student has made arrangements with the instructor in advance.

Unexcused absences will impact a student’s participation grade through the loss of opportunity to make up points for in class exercises. Students with excused absences per university policy should contact the professor within 3 days of absence to receive a makeup assignment. All make up assignments are due within 2 weeks of absence date and late submissions will not be accepted.

Excused AbsencesThe university policy defines excused absences as 1) illness or injury to the student; 2)death, injury, or serious illness of an immediate family member or the like; 3) religious reasons (California Education Code section 89320); 4) jury duty or government obligation; 5) University sanctioned or approved activities (examples include: artistic performances, forensics presentations, participation in research conferences, intercollegiate athletic activities, student government, required class field trips, etc.) (CSULB Catalogue, 2010). To receive credit for an excused absence you must submit documentation to the submission folder. Emails do not count. You only need to contact the instructor about an absence, if it is on the day of an exam.

Attendance policy conforming to University policy:http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/.

Classroom Accommodation“Students with a disability or medical restriction who are requesting a classroom accommodation should contact the Disabled Student Services at 562-985-5401 or visit Brotman Hall, Suite 270 during 8AM-5PM weekday hours. Disabled Student Services will work with the student to identify a reasonable accommodation in partnership with appropriate academic offices and medical providers. We encourage students to reach out to DSS as soon as possible.”

Commitment to Inclusion California State University, Long Beach is committed to maintaining an inclusive learning community that values diversity and fosters mutual respect. All students have the right to participate fully in university programs and activities free from discrimination, harassment, sexual violence, and retaliation. Students who believe they have been subjected to discrimination, harassment, sexual violence, or retaliation on the basis of a protected status such as age, disability, gender, gender identity/expression, sexual orientation, race, color, ethnicity, religion, national origin, veteran/veteran status or any other status protected by law, should contact the Office of Equity and Diversity at (562) 985-8256, University Student Union (USU) Suite 301, http://www.csulb.edu/depts/oed. 11

Cheating And Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2008/02/ I expect that all work that you produce for my course will be your own original work created during this semester. Therefore, you may not submit written work for this course that you have already submitted to another course. This includes all academic courses you have previously taken. Submission of this type of work will be treated in the same manner as plagiarism for grading purposes.

“Turn-it-in” software will be used to check for plagiarism. Originality reports visible to you will be generated showing a percentage of information copied from other sources; your paper must not exceed 25% or it will not be accepted for credit.

Withdrawal policy. Per University policy: http://www.csulb.edu/divisions/aa/catalog/20082009/academic_information/withdrawal_policy.html. Withdrawal after 2nd week and before final 3 weeks“permissible for serious and compelling reasons;” instructor will evaluate student withdrawal requests on a case by case basis.

Campus Behavior “Civility Statement-Civility and mutual respect toward all members of the University community are intrinsic to the establishment of excellence in teaching and learning. The University espouses and practices zero tolerance for violence against any member of the University community. A threat of violence is an expression of intention that implies impending physical injury, abuse, or damage to an individual or his/her belongings. All allegations of such incidents will be aggressively investigated. Allegation that are sustained may result in disciplinary action up to and including dismissal from employment, expulsion from the University, and /or civil and criminal prosecution.” (CSULB Catalog, AY 2010-2011, p. 743).

Unprofessional and Disruptive Behavior-It is important to foster a climate of civility in the classroom where all are treated with dignity and respect. Therefore, students engaging in disruptive or disrespectful behavior in class will be counseled about this behavior. If the disruptive or disrespectful behavior continues, additional disciplinary actions may be taken.

Laptop and Cell phone policy - Cell phones are to be turned off and out of view during class sessions. Laptops will be used on occasion for in class exercises, otherwise turned off and out of the way. Violation of this policy will result in 1. First time, "verbal warning," 2. Second time, excused for class session that day and written warning, Third time, 5 points deducted from course score and each violation thereafter.

E-Cigarettes: Are not allowed in the classrooms.

Supplemental Reading List and Other ResourcesJournal Articles

Constable, J. F. (1998). The health administration internship: A partnership for progress in health

administration education. Hospital Topics, 76(1), 2528. Retrieved from ABI/INFORM

Trade & Industry. (Document ID: 40040173).

Books:

Bolles, R. (2010). What color is your parachute? Berkley, CA: Ten Speed Press.

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Bolles, R. (2011). A practical manual for job-hunters and career changers. Berkley, CA: Ten Speed

Press. (ISBN: 158008270X)

Bolles R. (2009). The job-hunter's survival guide: How to find a rewarding job even when there are

no jobs. Berkely, CA: Ten Speed Press. (ISBN: 158008026X)

Buchbinder, S. B., & Thompson J. (2009). Career opportunities in health care management:

Perspectives

from the health services administration program. Harrisburg, VA: James Madison University

Press.

Covey, S. (1990). The 7 habits of highly effective people: Powerful lessons in personal change.

Irvine, CA: Franklin Covey Co.

Johnson, P. (1998) Who moved my cheese?: An amazing way to deal with change in your work and

in your life. New York, NY: G. P. Putnam's Sons (ISBN: 0399144463)

Miller, J.G. (1999). Personal accountability: Powerful and practical ideas for you and your

organization. Denver, CO: Denver Press (ISBN: 0966583213)

Zack, D. (2010). Networking for people who hate networking: A field guide for introverts, the

overwhelmed, and the underconnected. Oakland, CA: Berrett Koehler Publishers. (ISBN:

1605095222)

Web Resources:· CSULB Career Development Center: http://careers.csulb.edu/

· California Careers Info: http://www.californiacareers.info/about.html

The mission of the California Career Resource Network is to provide all persons in California with careerdevelopment information and resources to enable them to reach their career goals

· Department of Labor O*Net: http://www.onetcenter.org/overview.htmlThe O*NET program is the nation's primary source of occupational information. Central to the project is the O*NET database, containing information on hundreds of standardized and occupation specificdescriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers.

· Human Capital Institute HR and management articles and webcasts http://www.hci.org/

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· HIMSS Career Development Page: http://www.himss.org/ASP/career_careerDev.aspHIMSS is a cause based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 50 years ago, HIMSS and its related organizations have offices in Chicago, Washington, DC, Brussels, Singapore, Leipzig, and other locations across the United States. HIMSS represents more than 30,000 individual members, of which two thirds work in healthcare provider, governmental and notforprofit organizations.

· Pam Pohly's Net Guide Management Resources for Healthcare & Medical Professionals:http://www.pohly.com/index.htmlA wealth of up-to-date articles, information, reference materials and links are available here for your career enhancement and professional development. For over 10 years, this health administration website has reliably assisted millions of healthcare professionals and administrators in finding pertinent resources, both on and off the internet.

CSULB HCA COMPETENCIESDomain 1 – Communication and Relationship Management. The ability to communicate clearly andconcisely with internal customers, establish and maintain relations, and facilitate constructive interactions with individuals and groups.

A. Relationship ManagementB. Communication SkillsC. Facilitation and Negotiation

Domain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA model, leadership intersects with each of the other four domains.

A. Leadership Skills and BehaviorB. Organizational Climate and CultureC. Communicating VisionD. Manage Change

Domain 3 – Professionalism. The ability to align personal and organizational conduct with ethical andprofessional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

A. Personal and Professional AccountabilityB. Professional Development and Lifelong LearningC. Contributions to the Community and Profession

Domain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the environment in which healthcare managers and providers function.

A. Healthcare Systems and OrganizationsB. Healthcare PersonnelC. The Patient’s PerspectiveD. The Community and the Environment

Domain 5 – Business Skills and Knowledge. The ability to apply business principles, including systemsthinking, to the healthcare environment.

A. General ManagementB. Financial ManagementC. Human Resource ManagementD. Organizational Dynamics and Governance

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E. Strategic Planning and MarketingF. Information ManagementG. Risk ManagementH. Quality Improvement

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