Week 12 Team Interventions

8/7/2019 Week 12 Team Interventions

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Team InterventionsTeam InterventionsSharon Glazer, Ph.D.Sharon Glazer, Ph.D.


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HousecleaningHousecleaning

Quiz 8Quiz 8

Yavneh Day School UpdatesYavneh Day School UpdatesResponse rate?Response rate?

Last chance response rate increaseLast chance response rate increase

Submit: H.W. Case Ch. 13Submit: H.W. Case Ch. 13


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Strategies for ConflictStrategies for Conflict

ResolutionResolution Prevent conflict through mandate orPrevent conflict through mandate or

separation of the partiesseparation of the parties

Set limits on the timing and extent of theSet limits on the timing and extent of theconflictconflict

Help the parties to cope differently withHelp the parties to cope differently withthe conflictthe conflict

Attempt to eliminate or resolve the basicAttempt to eliminate or resolve the basicissues in the conflictissues in the conflict


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Resolving Intergroup ConflictResolving Intergroup Conflict

Groups and consultant convene to address issuesGroups and consultant convene to address issues Groups are asked to address 3 questionsGroups are asked to address 3 questions

1.1. What qualities/attributes best describe our group?What qualities/attributes best describe our group?

2.2. What qualities/attributes best describe their group?What qualities/attributes best describe their group?3.3. How do we think the other group will describe us?How do we think the other group will describe us?

Groups exchange and clarify answersGroups exchange and clarify answers

Groups analyze discrepancies and work toGroups analyze discrepancies and work tounderstand their contribution to the perceptionsunderstand their contribution to the perceptions

Groups discuss discrepancies and contributionsGroups discuss discrepancies and contributions

Groups develop action plans on key areasGroups develop action plans on key areas


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Confrontation Meeting ProcessConfrontation Meeting Process

Schedule the Meeting

Create groups

representing multiple

perspectives

Set Ground Rules

Groups identify problemsand opportunities

Report out to the

large group

Create a master list

Form problem-solving groups

Rank the issues and

opportunities, develop an

action plan, specify timetable

Provide period reports to

large group


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OrganizationalOrganizational

mirroringmirroring

Representatives from different groupsRepresentatives from different groups

Observed by hostsObserved by hosts

Resembles a FishbowlResembles a Fishbowl


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Microcosm GroupsMicrocosm Groups

Small groups that solve problems in theSmall groups that solve problems in thelarger systemlarger system

Small group member characteristicsSmall group member characteristicsmust reflect the issue being addressedmust reflect the issue being addressed(e.g., if addressing diversity, group must(e.g., if addressing diversity, group must

be diverse)be diverse)

Primary mechanism for change isPrimary mechanism for change isparallel processesparallel processes


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Microcosm GroupMicrocosm Group

ProcessProcess Identify an issueIdentify an issue

Convene the microcosm groupConvene the microcosm group Provide group trainingProvide group training

Address the issue in the groupAddress the issue in the group

Dissolve the groupDissolve the group


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OD Quality & ProductivityOD Quality & Productivity

InterventionsInterventionsGoal of Continuous Improvement (CI)Goal of Continuous Improvement (CI)

Quality Circles (QC)Quality Circles (QC)Total Quality Management (TQM)Total Quality Management (TQM)

Job DesignJob Design

SelfSelf--Directed Work Teams (SDWT)Directed Work Teams (SDWT)

Capability Maturity Model IntegrationCapability Maturity Model Integration(CMMI)(CMMI)


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Goals of CIGoals of CI

Improve work processes for individualsImprove work processes for individualsand work teamsand work teams


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Quality CirclesQuality Circles

1212--20 members20 members

Formed to resolve a particular problemFormed to resolve a particular problem Disband when resolution isDisband when resolution is

institutionalizedinstitutionalized


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Total QualityTotal Quality

ManagementManagementPhilosophyPhilosophy

O

rganizational strategyO

rganizational strategyGoal: improve customer satisfactionGoal: improve customer satisfactionthrough improving quality of productsthrough improving quality of products

Baldridge Award: awards for qualityBaldridge Award: awards for qualityimprovementimprovement


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Job DesignJob DesignJob enrichment Theory: motivate byJob enrichment Theory: motivate byexpanding responsibility and achievementexpanding responsibility and achievementpotentialpotential

Job Characteristics Theory:Job Characteristics Theory:

Work Motivation/Satisfaction is a result of:Work Motivation/Satisfaction is a result of:

[(Skill variety + Task Identity + Task[(Skill variety + Task Identity + TaskSignificance)/3] x Autonomy x Job FeedbackSignificance)/3] x Autonomy x Job Feedback


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SelfSelf--Directed Work TeamsDirected Work Teams

Autonomous work groups in which teamsAutonomous work groups in which teamsare responsible for entire businesses, e.g.,are responsible for entire businesses, e.g.,Volvo.Volvo.

Team comprised of a crossTeam comprised of a cross--section ofsection oforganizationorganization

Facilitator vs. Manager; team members areFacilitator vs. Manager; team members are

responsibleresponsibleValue: Egalitarianism, shared vision,Value: Egalitarianism, shared vision,openness, trust, diversity, full businessopenness, trust, diversity, full business

knowledgeknowledge


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SimulationSimulation

Simulations 10.1 & 10.2BSimulations 10.1 & 10.2B


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Effective TeamsEffective Teams

Informal atmosphereInformal atmosphere

Clear purpose; tasks understood and acceptedClear purpose; tasks understood and accepted

TaskTask--relevant discussions; good listeningrelevant discussions; good listening

Participation: free expression of ideas & feelingsParticipation: free expression of ideas & feelings

Open communicationOpen communication

Civilized disagreement/conflict around ideasCivilized disagreement/conflict around ideas

SelfSelf--assessingassessingConsensus decisionConsensus decision--makingmaking

Shared leadershipShared leadership

Clear roles and work assignmentsClear roles and work assignments


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Team Building ActivitiesTeam Building Activities

Activities related to one or more individualsActivities related to one or more individuals

Activities oriented to the groups operationsActivities oriented to the groups operations

and behaviorsand behaviorsTask accomplishmentsTask accomplishments

Team relationshipsTeam relationships

Organization processesOrganization processes

Activities affecting the groups relationshipActivities affecting the groups relationshipwith the rest of the organizationwith the rest of the organization


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Types of TeamsTypes of Teams

Groups reporting to the same managerGroups reporting to the same manager

Groups involving people with common goalsGroups involving people with common goals

Temporary groups formed to accomplish aTemporary groups formed to accomplish a

specific, onespecific, one--time tasktime task

Groups consisting of people whose workGroups consisting of people whose workroles areroles are interdependentinterdependent

Groups with no formal links but whoseGroups with no formal links but whosecollective purpose requires coordinationcollective purpose requires coordination

All teams are groups, not all groups areAll teams are groups, not all groups are

teams.teams.


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Types of Team BuildingTypes of Team Building

Family group diagnostic meetingFamily group diagnostic meeting

A set of activities designed toA set of activities designed to

understand the current structure,understand the current structure,process, and effectiveness of theprocess, and effectiveness of theteamteam

Family group teamFamily group team--building meetingbuilding meetingA set of activities designed to addressA set of activities designed to addressand improve a specific aspect of teamand improve a specific aspect of team

functioningfunctioning


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GroupthinkGroupthink

ExerciseExercise


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RolesRoles

Role Analysis TechniqueRole Analysis Technique

Role NegotiationRole Negotiation

(Go to Word Example)(Go to Word Example)

Documents

Week 12 Team Interventions