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Week 4
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Project Management4. Managing Project Change
Week 4
Managing project change
In Project
Management
There are
2
Types of change(that we talk about)
Change Control
Change Management
&
Change Control
You had a plan
Now things are changing
What are you going to do?
What are ____________ going to do?you
2% requirements creep per month(www.IAG.biz, 2008)
baseline
control
communicate
value
http://www.flickr.com/photos/jsome1/477085398/
Control the change with a
process
http://www.flickr.com/photos/m-c/181007636/
Communicate,
always communicate
Whats the value of the change?http://www.flickr.com/photos/noahwesley/120499365/
The other type of change
Change management
People
Change management
http://flickr.com/photos/hlthenvt/401556761/sizes/l/
Managing Change
Organizational Change
Organizational Culture
Project Manager and Change
Avoiding Failure
http://www.flickr.com/photos/hotteaapparel/2196486642/
Timing is everything
Scheduling projects to not all hit the users at once
Volume of change
Change fatigue
http://en.wikipedia.org/wiki/Technological_singularity
Why change?
SWOT
Responses to change
Make a list of positive and negative responses
-+
How do you feel when you have to tell others things
are changing?
How do you feel when you are told things are
changing?
John Kotters 8 steps
1. Establish a sense of urgency
2. Create a coalition
3. Develop a clear vision
4. Share the vision
5. Empower people to clear obstacles
6. Secure short-term wins
7. Consolidate and keep moving
8. Anchor the change
Invite people to participate
Customers who get a chance to complain and are
then satisfied are more loyal than customers who
have never had a problem.
resistance
culture
Figure 1.3 Organisational cultures (Cadle & Yates, 2005, p7)
Figure 1.4 Sociability/solidarity matrix (Cadle & Yates, 2005, p9)
Figure 3.7 Key dimensions defining and organizations culture (Gray & Larson, 2006, p74)
Figure 3.9 Cultural dimensions of and organization supportive of project management (Gray & Larson, 2006, p76).
The pm as a change agent
Project success depends on change
Stages in a change program: Launching the project
Winning hearts and minds
Skilling the end-users
After go-live
aabbcc
identify audiences and the actions you want
identify the barriers which audiences have and
tell them about the benefits that will result
choose communication channels and controls
that you will use to check understanding
adkar
a d k a r
10steps
Kotters 8 steps
Successful projects have planned for change
Someone is accountable for change
management
http://www.flickr.com/photos/jsome1/477085398/
http://www.flickr.com/photos/m-c/181007636/
http://www.flickr.com/photos/felipearte/44808639/
http://www.flickr.com/photos/noahwesley/120499365/
http://www.flickr.com/photos/hotteaapparel/2196486642/
http://flickr.com/photos/hlthenvt/401556761/sizes/l/
www.dualibra.com
Title page pic care of carf & CC @ Flickr
http://flickr.com/photos/beija-flor/823940255/